# TrekkSoft Reviews **Vendor:** TrekkSoft **Category:** [Tour Operator Software](https://www.g2.com/categories/tour-operator) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About TrekkSoft TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices. Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules. TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments. Pricing is per month and support is available through an online knowledge base. ## TrekkSoft Reviews ### 1. great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto R. | Loop Tours, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2019 **What do you like best about TrekkSoft?** Charif is my contact person doing a great job and always really patient. Also always really quickly my mails and supporting in any chind of problems. **What do you dislike about TrekkSoft?** just started using it let you know in 6 months ;-) **What problems is TrekkSoft solving and how is that benefiting you?** getting all bookings organized. **Official Response from Vanessa Londoño H.:** > Dear Roberto, Thank you for your review and the nice words for Charif, we are happy to see that so far you are doing good with our software and that you are in good hands. We are looking forward a long business relationship with you. Best, The Trekksoft Team ### 2. Streamlined Online Tour Booking Software, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle N. | Book Author, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about TrekkSoft?** Trekksoft is not only easy to use, but the software has management tools so my client is able to track sales and analytics. This is invaluable as the tour company continues to grow. Trekksoft also offers resources such as webinars and blog posts for continued education. **What do you dislike about TrekkSoft?** For what is offered, I don't dislike anything about Trekksoft. It seems to be the best tour booking software currently available. **What problems is TrekkSoft solving and how is that benefiting you?** Because my client is able to track sales, we have been able to see a pattern in days/times and have been able to make customized tours. **Official Response from Vanessa Londoño H.:** > Dear Michelle, Thank you for taking the time to leave us a review, I am happy to see that you and your client have been successful with our system and we are looking forward to create a very long term relationship with you both. Hear that our resources such as webinars and blog posts have been useful for you makes us feel like continuing with that support, so once again thank you for your feedback. Best, The Trekksoft Team ### 3. Very recommended software for travel companies **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana N. | Co Founder, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about TrekkSoft?** Easy to use: It was very easy to learn how to use and upload all our products, even for someone who had not much of a technology background **What do you dislike about TrekkSoft?** that the first months, payments take 1 month to arrive. **Recommendations to others considering TrekkSoft:** Go for it! **What problems is TrekkSoft solving and how is that benefiting you?** It was hard for us to find a payment provider that would work with our Ecuadorian account. It is easy, simple and allows customers to purchase in a quick and non confusing way **Official Response from Vanessa Londoño H.:** > Dear Adriana, Thank you so much for taking the time to leave us a review! We are happy to see that so far you have had a positive experience with us and we are looking forward a long term relationship with your business. Best, The Trekksoft Team ### 4. TrekkSoft is Fantastic **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron B. | Expedition Guide, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about TrekkSoft?** I appreciate just how user friendly the program is. It helps me get my work done. **What do you dislike about TrekkSoft?** I really like that there is an app, but I've had problems with my version of iphone and the app. **What problems is TrekkSoft solving and how is that benefiting you?** I've realized how organized TrekkSoft keeps me. **Official Response from Vanessa Londoño H.:** > Dear Aaron, Thank you so much for taking the time to leave us a review, your feedback is always important and helps us to keep improving our product. We are happy to see that Trekksoft have been a great tool that is helping you in your business and keeps your bookings and daily operations organized. We really hope to create a long term relationship with you. About the app, would you mind going to help in the top menu of your account and then to report a bug, make sure that you share with us which version of iPhone are you using, so our team can take a look into it. Wish you all the best. The Trekksoft Team ### 5. Very good! **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Director de ventas y marketing, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about TrekkSoft?** We started to use it back in 2017 and we needed control on the sales, trekksoft is great with that. We are not using all the features they offer, but the few that we are using are working great.I would really recommed Trekksoft **What do you dislike about TrekkSoft?** I am not a high tech guy, and it has a lot a lot of features, that I am not able to understand, they have guides but is too much, and other thing is that most of them is in English wich is not my mother thongue. **What problems is TrekkSoft solving and how is that benefiting you?** I am able now to open agents to re sell my services. **Official Response from Vanessa Londoño H.:** > Dear David, Thank you for taking the time to leave us a review, your opinion is always important for us and help us to keep improving. I am glad to hear that Trekksoft is helping you with the tracking of sales. I agree with you that our system has many features that each customer can use according to their requirements but if at some point you would like to learn more about the extra functionalities, do not doubt in contacting your account manager for more info. Once again thank you for your feedback, although our system is translated to several languages, we do realize that we need to improve our support pages on that so we are on the way to do it. Looking forward a long term relationship with you and your company. Best, The Trekksoft Team ### 6. Good software for tour operators **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about TrekkSoft?** - Good customer service - Broad range of uses - Integrated CMS is very useful - Distribution and channel management for third party sellers **What do you dislike about TrekkSoft?** - Steep learning curve - Somewhat complicated back end **What problems is TrekkSoft solving and how is that benefiting you?** - online payments and credit card processing - online booking **Official Response from Vanessa Londoño H.:** > Dear Customer, Thank you for taking the time to leave us a review, your feedback is always important for us and help us to keep on improving our system and service. We are happy to hear that you are successful with the software and that you find useful the different features that we have. We are working on improving our documentation and supporting tools so the learning curve is somewhat easier for all our customers, we appreciate your feedback. Looking forward a long relationship with you. Best, The Trekksoft Team ### 7. Booking software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about TrekkSoft?** Manage online bookings, payments, marketing and more. **What do you dislike about TrekkSoft?** So many competitors to fight against. Other than that not many dislikes. **What problems is TrekkSoft solving and how is that benefiting you?** Allows customers to book appointments and make payments in real-time. **Official Response from Vanessa Londoño H.:** > Dear User, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with our system and is helping you in your daily operations. We are in a very competitive industry, but we certainly appreciate that you chose us as your provider. Looking forward many more years of partnership. Best, The Trekksoft Team ### 8. Great platform for online sales **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco A. | CEO, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about TrekkSoft?** The integration of payment processor, trekkpay ease of use. **What do you dislike about TrekkSoft?** That you dont have the option to put full prices with taxes and charges to the activity starting price... **What problems is TrekkSoft solving and how is that benefiting you?** on line sales **Official Response from Vanessa Londoño H.:** > Dear Francisco, Thank you for taking the time to leave us a review, I am glad to hear that the payment gateway have been useful for your company. About the taxes, we will ask your support person to contact you as you actually have the option to add taxes to your price either inclusive or exclusive. Once again thank you for your feedback. Looking forward a long term relationship with you and your company. Best, The Trekksoft Team ### 9. We decided Trekksoft because it was the best evaluated for our requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about TrekkSoft?** It has custom fields, it has an open api, you can configure the tours in different ways, it has point of sale, it has connection with several agencies. **What do you dislike about TrekkSoft?** Sometimes it is slow, it still requires improvements in the connections with the agencies. **What problems is TrekkSoft solving and how is that benefiting you?** We already have reservations automatically with certain agencies, we can extract information through API, we reduce human error. **Official Response from Vanessa Londoño H.:** > Dear Customer, Thank you so much for taking time to leave us a review, we are glad to see that you have been successful with our system so far. We are aware our connections with OTA's still need improvements, but as you know we are working on it everyday to provide the best service to you and all our customers. Once again thank you for your feedback. Best, The Trekksoft Team ### 10. Scale a Tour Company **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2018 **What do you like best about TrekkSoft?** 1. Customer Support 2. API connections 3. Growth in features of the platform 4. Google Calendar connection **What do you dislike about TrekkSoft?** 1. Flexibility of changes of the website widget. **Recommendations to others considering TrekkSoft:** Patience and product simplification as much as possible. **What problems is TrekkSoft solving and how is that benefiting you?** 1. Scalability of connecting all selling platforms to a same booking engine. 2. The benefit is unreal. Everything is about professionalizing a tour company. **Official Response from Vanessa Londoño H.:** > Dear Eduardo, Thank you for taking the time to give us a review, we are happy to hear that Trekksoft is helping connect all your channels in one single platform, we know this certainly simplifies your work and as you said professionalize the view of your company. Thank you for your feedback about our website widget, rest sure that will be scalated to the right department so we can consider it for future improvements.. Best, The Trekksoft Team ### 11. Great Software for Travel Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Nilüfer D. | Co-Founder & General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about TrekkSoft?** TrekkSoft provides a great solution for travel agencies looking for a good software for receiving reservation and payment. We have been using TrekkSoft for 6 months now and our job has been made much easier. TrekkSoft Staff is always very responsive and helpful. Thank you TrekkSoft! We highly recommend it to any Travel Agency! **What do you dislike about TrekkSoft?** It takes a while to learn how to use the system, but TrekkSoft provides training for you to get there. **What problems is TrekkSoft solving and how is that benefiting you?** Receving reservation and payment **Official Response from Vanessa Londoño H.:** > Dear Nilüfer, Thank you for taking the time to leave us a review, your feedback is always important for us. We are very happy to hear that Trekksoft have done your job easier as that is one of the main purposes we have. We wish you success on your business and we are looking forward a long term relationship with you. Best, The Trekksoft Team ### 12. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2018 **What do you like best about TrekkSoft?** Trekksfot has been a very powefull tool for pur company and our clients when it comes to make credit card payments. **What do you dislike about TrekkSoft?** To be honest evything is very positive. **What problems is TrekkSoft solving and how is that benefiting you?** The main issue was that with other providers we were charged higher for every transaction we made. **Official Response from Vanessa Londoño H.:** > Dear Customer, Thank you so much for taking the time to leave us a review, we are happy to see that your experience with us have been very positive so far, we aim to continue that way. Once again thank you for your Feedback Best, The Trekksoft Team ### 13. Good product, lackluster customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about TrekkSoft?** The product and software itself is well thought out and developed. Easy to navigate and flow through. **What do you dislike about TrekkSoft?** Once you actually subscribe and pay, it seems as if you lose importance to the company. Customer service is lacking. **What problems is TrekkSoft solving and how is that benefiting you?** Great for booking and tracking. **Official Response from Vanessa Londoño H.:** > Dear User, Thank you for taking the time to leave us a review, your feedback is always important for us. Apologies if you felt the way you did about our customer service, let me assure that for us all our customers in every phase of their experience with Trekksoft are taken serious. We always offer 3 calls with your integration specialist and have always the support of our support email to help you to solve out any doubt that you may have, if this was not the case, please contact me directly so we can analyze the situation, and make sure that we provide you the service that you deserve. On the positive side I am glad that you find our software useful for managing your bookings and track them. Looking forward to hear from you Best, The Trekksoft Team ### 14. Easy and complete software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about TrekkSoft?** important OTA's and other agencies integrated, easy to handle and very complete; so helpful team on the background **What do you dislike about TrekkSoft?** Still improvements needed in reports and special offers **What problems is TrekkSoft solving and how is that benefiting you?** Booking confirmations, cancelations, calendar, optimitation. **Official Response from Vanessa Londoño H.:** > Dear Customer, We really appreciate you took the time to give us a review, your feedback is always important for us. We are happy to see that you have been successful so far with the OTA integration, one of our main goals is too save you time in your day by day operations by allowing you to handle all in a single system. Rest sure that we will take your feedback for future improvements as we always try to be better. Once again thank you! Best, The Trekksoft Team ## TrekkSoft Discussions - [What is TrekkSoft used for?](https://www.g2.com/discussions/what-is-trekksoft-used-for) - [View TrekkSoft pricing details and edition comparison](https://www.g2.com/products/trekksoft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+01%3A24%3A08+-0500&secure%5Bsession_id%5D=e3685e3e-b5f5-4244-8a01-dffc668b759d&secure%5Btoken%5D=f8fca34429d62a36b5075d5d4a9497a58707931fbef870b64e819baca65f1113&format=llm_user) ## TrekkSoft Features **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top TrekkSoft Alternatives - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - 3.8/5.0 (35 reviews) - [TRYTN](https://www.g2.com/products/trytn/reviews) - 4.9/5.0 (52 reviews) - [Xola](https://www.g2.com/products/xola/reviews) - 4.5/5.0 (68 reviews)