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TrekkSoft Reviews & Product Details

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices. Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules. TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments. Pricing is per month and support is available through an online knowledge base.

Seller

TrekkSoft

Languages Supported

German, English, Italian, Spanish

Product Description

TrekkSoft provides an online booking and reservation solution for activity providers, tour operators, travel agents, tourist offices and event organizers across the globe.

Overview by

Maarten Camerlynck

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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TrekkSoft Reviews (14)

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Roberto R.

Loop Tours

Small-Business (50 or fewer emp.)

8/9/2019

"great customer service"

4.5/5

What do you like best about TrekkSoft?

Charif is my contact person doing a great job and always really patient. Also always really quickly my mails and supporting in any chind of problems. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

just started using it let you know in 6 months ;-) Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Roberto,

Thank you for your review and the nice words for Charif, we are happy to see that so far you are doing good with our software and that you are in good hands.

We are looking forward a long business relationship with you.

Best,

The Trekksoft Team

Michelle N.

Book Author

Small-Business (50 or fewer emp.)

11/15/2018

"Streamlined Online Tour Booking Software, Highly Recommend "

5/5

What do you like best about TrekkSoft?

Trekksoft is not only easy to use, but the software has management tools so my client is able to track sales and analytics. This is invaluable as the tour company continues to grow. Trekksoft also offers resources such as webinars and blog posts for continued education. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

For what is offered, I don't dislike anything about Trekksoft. It seems to be the best tour booking software currently available. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Michelle,

Thank you for taking the time to leave us a review, I am happy to see that you and your client have been successful with our system and we are looking forward to create a very long term relationship with you both.

Hear that our resources such as webinars and blog posts have been useful for you makes us feel like continuing with that support, so once again thank you for your feedback.

Best,

The Trekksoft Team

Adriana N.

Co Founder

Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/7/2018

"Very recommended software for travel companies"

4.5/5

What do you like best about TrekkSoft?

Easy to use: It was very easy to learn how to use and upload all our products, even for someone who had not much of a technology background Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

that the first months, payments take 1 month to arrive. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Adriana,

Thank you so much for taking the time to leave us a review! We are happy to see that so far you have had a positive experience with us and we are looking forward a long term relationship with your business.

Best,

The Trekksoft Team

Aaron B.

Expedition Guide

Environmental Services

Mid-Market (51-1000 emp.)

3/13/2019

"TrekkSoft is Fantastic"

3.5/5

What do you like best about TrekkSoft?

I appreciate just how user friendly the program is. It helps me get my work done. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

I really like that there is an app, but I've had problems with my version of iphone and the app. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Aaron,

Thank you so much for taking the time to leave us a review, your feedback is always important and helps us to keep improving our product.

We are happy to see that Trekksoft have been a great tool that is helping you in your business and keeps your bookings and daily operations organized. We really hope to create a long term relationship with you.

About the app, would you mind going to help in the top menu of your account and then to report a bug, make sure that you share with us which version of iPhone are you using, so our team can take a look into it.

Wish you all the best.

The Trekksoft Team

David M.

Director de ventas y marketing

Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/13/2018

"Very good!"

4.5/5

What do you like best about TrekkSoft?

We started to use it back in 2017 and we needed control on the sales, trekksoft is great with that. We are not using all the features they offer, but the few that we are using are working great.I would really recommed Trekksoft Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

I am not a high tech guy, and it has a lot a lot of features, that I am not able to understand, they have guides but is too much, and other thing is that most of them is in English wich is not my mother thongue. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear David,

Thank you for taking the time to leave us a review, your opinion is always important for us and help us to keep improving. I am glad to hear that Trekksoft is helping you with the tracking of sales.

I agree with you that our system has many features that each customer can use according to their requirements but if at some point you would like to learn more about the extra functionalities, do not doubt in contacting your account manager for more info.

Once again thank you for your feedback, although our system is translated to several languages, we do realize that we need to improve our support pages on that so we are on the way to do it.

Looking forward a long term relationship with you and your company.

Best,

The Trekksoft Team

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

1/30/2019

"Good software for tour operators "

3/5

What do you like best about TrekkSoft?

- Good customer service

- Broad range of uses

- Integrated CMS is very useful

- Distribution and channel management for third party sellers Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

- Steep learning curve

- Somewhat complicated back end Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Customer,

Thank you for taking the time to leave us a review, your feedback is always important for us and help us to keep on improving our system and service. We are happy to hear that you are successful with the software and that you find useful the different features that we have.

We are working on improving our documentation and supporting tools so the learning curve is somewhat easier for all our customers, we appreciate your feedback.

Looking forward a long relationship with you.

Best,

The Trekksoft Team

Verified User in Recreational Facilities and Services

Small-Business (50 or fewer emp.)

5/8/2019

"Booking software "

5/5

What do you like best about TrekkSoft?

Manage online bookings, payments, marketing and more. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

So many competitors to fight against. Other than that not many dislikes. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear User,

Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with our system and is helping you in your daily operations.

We are in a very competitive industry, but we certainly appreciate that you chose us as your provider.

Looking forward many more years of partnership.

Best,

The Trekksoft Team

Francisco A.

CEO

Airlines/Aviation

Small-Business (50 or fewer emp.)

11/14/2018

"Great platform for online sales "

5/5

What do you like best about TrekkSoft?

The integration of payment processor, trekkpay ease of use. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

That you dont have the option to put full prices with taxes and charges to the activity starting price... Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Francisco,

Thank you for taking the time to leave us a review, I am glad to hear that the payment gateway have been useful for your company. About the taxes, we will ask your support person to contact you as you actually have the option to add taxes to your price either inclusive or exclusive.

Once again thank you for your feedback.

Looking forward a long term relationship with you and your company.

Best,

The Trekksoft Team

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

11/6/2018

"We decided Trekksoft because it was the best evaluated for our requirements"

4.5/5

What do you like best about TrekkSoft?

It has custom fields, it has an open api, you can configure the tours in different ways, it has point of sale, it has connection with several agencies. Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

Sometimes it is slow, it still requires improvements in the connections with the agencies. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Customer,

Thank you so much for taking time to leave us a review, we are glad to see that you have been successful with our system so far.

We are aware our connections with OTA's still need improvements, but as you know we are working on it everyday to provide the best service to you and all our customers.

Once again thank you for your feedback.

Best,

The Trekksoft Team

Eduardo A.

CEO

Small-Business (50 or fewer emp.)

11/12/2018

"Scale a Tour Company"

5/5

What do you like best about TrekkSoft?

1. Customer Support

2. API connections

3. Growth in features of the platform

4. Google Calendar connection Review collected by and hosted on G2.com.

What do you dislike about TrekkSoft?

1. Flexibility of changes of the website widget. Review collected by and hosted on G2.com.

Recommendations to others considering TrekkSoft:

Patience and product simplification as much as possible. Review collected by and hosted on G2.com.

What problems is TrekkSoft solving and how is that benefiting you?

1. Scalability of connecting all selling platforms to a same booking engine.

2. The benefit is unreal. Everything is about professionalizing a tour company. Review collected by and hosted on G2.com.

Response from Vanessa Londoño H. of TrekkSoft

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Dear Eduardo,

Thank you for taking the time to give us a review, we are happy to hear that Trekksoft is helping connect all your channels in one single platform, we know this certainly simplifies your work and as you said professionalize the view of your company.

Thank you for your feedback about our website widget, rest sure that will be scalated to the right department so we can consider it for future improvements..

Best,

The Trekksoft Team