TrekkSoft Reviews & Product Details

TrekkSoft Overview

What is TrekkSoft?

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices. Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules. TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments. Pricing is per month and support is available through an online knowledge base.

TrekkSoft Details
Website
Languages Supported
German, English, Italian, Spanish
Product Description

TrekkSoft provides an online booking and reservation solution for activity providers, tour operators, travel agents, tourist offices and event organizers across the globe.


Seller Details
Seller
TrekkSoft
Company Website
Year Founded
2010
HQ Location
Matten bei Interlaken, Switzerland
Twitter
@trekksoft
2,286 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®

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TrekkSoft Reviews

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Loop Tours
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Charif is my contact person doing a great job and always really patient. Also always really quickly my mails and supporting in any chind of problems. Review collected by and hosted on G2.com.

What do you dislike?

just started using it let you know in 6 months ;-) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

getting all bookings organized. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Roberto,

Thank you for your review and the nice words for Charif, we are happy to see that so far you are doing good with our software and that you are in good hands.

We are looking forward a long business relationship with you.

Best,

The Trekksoft Team

Book Author
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Trekksoft is not only easy to use, but the software has management tools so my client is able to track sales and analytics. This is invaluable as the tour company continues to grow. Trekksoft also offers resources such as webinars and blog posts for continued education. Review collected by and hosted on G2.com.

What do you dislike?

For what is offered, I don't dislike anything about Trekksoft. It seems to be the best tour booking software currently available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Because my client is able to track sales, we have been able to see a pattern in days/times and have been able to make customized tours. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Michelle,

Thank you for taking the time to leave us a review, I am happy to see that you and your client have been successful with our system and we are looking forward to create a very long term relationship with you both.

Hear that our resources such as webinars and blog posts have been useful for you makes us feel like continuing with that support, so once again thank you for your feedback.

Best,

The Trekksoft Team

Co Founder
Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to use: It was very easy to learn how to use and upload all our products, even for someone who had not much of a technology background Review collected by and hosted on G2.com.

What do you dislike?

that the first months, payments take 1 month to arrive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was hard for us to find a payment provider that would work with our Ecuadorian account. It is easy, simple and allows customers to purchase in a quick and non confusing way Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Adriana,

Thank you so much for taking the time to leave us a review! We are happy to see that so far you have had a positive experience with us and we are looking forward a long term relationship with your business.

Best,

The Trekksoft Team

Expedition Guide
Environmental Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I appreciate just how user friendly the program is. It helps me get my work done. Review collected by and hosted on G2.com.

What do you dislike?

I really like that there is an app, but I've had problems with my version of iphone and the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've realized how organized TrekkSoft keeps me. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Aaron,

Thank you so much for taking the time to leave us a review, your feedback is always important and helps us to keep improving our product.

We are happy to see that Trekksoft have been a great tool that is helping you in your business and keeps your bookings and daily operations organized. We really hope to create a long term relationship with you.

About the app, would you mind going to help in the top menu of your account and then to report a bug, make sure that you share with us which version of iPhone are you using, so our team can take a look into it.

Wish you all the best.

The Trekksoft Team

Director de ventas y marketing
Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We started to use it back in 2017 and we needed control on the sales, trekksoft is great with that. We are not using all the features they offer, but the few that we are using are working great.I would really recommed Trekksoft Review collected by and hosted on G2.com.

What do you dislike?

I am not a high tech guy, and it has a lot a lot of features, that I am not able to understand, they have guides but is too much, and other thing is that most of them is in English wich is not my mother thongue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able now to open agents to re sell my services. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear David,

Thank you for taking the time to leave us a review, your opinion is always important for us and help us to keep improving. I am glad to hear that Trekksoft is helping you with the tracking of sales.

I agree with you that our system has many features that each customer can use according to their requirements but if at some point you would like to learn more about the extra functionalities, do not doubt in contacting your account manager for more info.

Once again thank you for your feedback, although our system is translated to several languages, we do realize that we need to improve our support pages on that so we are on the way to do it.

Looking forward a long term relationship with you and your company.

Best,

The Trekksoft Team

CL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- Good customer service

- Broad range of uses

- Integrated CMS is very useful

- Distribution and channel management for third party sellers Review collected by and hosted on G2.com.

What do you dislike?

- Steep learning curve

- Somewhat complicated back end Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- online payments and credit card processing

- online booking Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Customer,

Thank you for taking the time to leave us a review, your feedback is always important for us and help us to keep on improving our system and service. We are happy to hear that you are successful with the software and that you find useful the different features that we have.

We are working on improving our documentation and supporting tools so the learning curve is somewhat easier for all our customers, we appreciate your feedback.

Looking forward a long relationship with you.

Best,

The Trekksoft Team

UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Manage online bookings, payments, marketing and more. Review collected by and hosted on G2.com.

What do you dislike?

So many competitors to fight against. Other than that not many dislikes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows customers to book appointments and make payments in real-time. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear User,

Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with our system and is helping you in your daily operations.

We are in a very competitive industry, but we certainly appreciate that you chose us as your provider.

Looking forward many more years of partnership.

Best,

The Trekksoft Team

CEO
Airlines/Aviation
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The integration of payment processor, trekkpay ease of use. Review collected by and hosted on G2.com.

What do you dislike?

That you dont have the option to put full prices with taxes and charges to the activity starting price... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

on line sales Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Francisco,

Thank you for taking the time to leave us a review, I am glad to hear that the payment gateway have been useful for your company. About the taxes, we will ask your support person to contact you as you actually have the option to add taxes to your price either inclusive or exclusive.

Once again thank you for your feedback.

Looking forward a long term relationship with you and your company.

Best,

The Trekksoft Team

AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has custom fields, it has an open api, you can configure the tours in different ways, it has point of sale, it has connection with several agencies. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it is slow, it still requires improvements in the connections with the agencies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We already have reservations automatically with certain agencies, we can extract information through API, we reduce human error.

Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Customer,

Thank you so much for taking time to leave us a review, we are glad to see that you have been successful with our system so far.

We are aware our connections with OTA's still need improvements, but as you know we are working on it everyday to provide the best service to you and all our customers.

Once again thank you for your feedback.

Best,

The Trekksoft Team

CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

1. Customer Support

2. API connections

3. Growth in features of the platform

4. Google Calendar connection Review collected by and hosted on G2.com.

What do you dislike?

1. Flexibility of changes of the website widget. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Patience and product simplification as much as possible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Scalability of connecting all selling platforms to a same booking engine.

2. The benefit is unreal. Everything is about professionalizing a tour company. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Eduardo,

Thank you for taking the time to give us a review, we are happy to hear that Trekksoft is helping connect all your channels in one single platform, we know this certainly simplifies your work and as you said professionalize the view of your company.

Thank you for your feedback about our website widget, rest sure that will be scalated to the right department so we can consider it for future improvements..

Best,

The Trekksoft Team

Co-Founder & General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

TrekkSoft provides a great solution for travel agencies looking for a good software for receiving reservation and payment. We have been using TrekkSoft for 6 months now and our job has been made much easier. TrekkSoft Staff is always very responsive and helpful. Thank you TrekkSoft! We highly recommend it to any Travel Agency! Review collected by and hosted on G2.com.

What do you dislike?

It takes a while to learn how to use the system, but TrekkSoft provides training for you to get there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Receving reservation and payment Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Nilüfer,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are very happy to hear that Trekksoft have done your job easier as that is one of the main purposes we have.

We wish you success on your business and we are looking forward a long term relationship with you.

Best,

The Trekksoft Team

AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Trekksfot has been a very powefull tool for pur company and our clients when it comes to make credit card payments. Review collected by and hosted on G2.com.

What do you dislike?

To be honest evything is very positive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main issue was that with other providers we were charged higher for every transaction we made. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Customer,

Thank you so much for taking the time to leave us a review, we are happy to see that your experience with us have been very positive so far, we aim to continue that way.

Once again thank you for your Feedback

Best,

The Trekksoft Team

UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The product and software itself is well thought out and developed. Easy to navigate and flow through. Review collected by and hosted on G2.com.

What do you dislike?

Once you actually subscribe and pay, it seems as if you lose importance to the company. Customer service is lacking. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great for booking and tracking. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear User,

Thank you for taking the time to leave us a review, your feedback is always important for us. Apologies if you felt the way you did about our customer service, let me assure that for us all our customers in every phase of their experience with Trekksoft are taken serious.

We always offer 3 calls with your integration specialist and have always the support of our support email to help you to solve out any doubt that you may have, if this was not the case, please contact me directly so we can analyze the situation, and make sure that we provide you the service that you deserve.

On the positive side I am glad that you find our software useful for managing your bookings and track them.

Looking forward to hear from you

Best,

The Trekksoft Team

AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

important OTA's and other agencies integrated, easy to handle and very complete; so helpful team on the background Review collected by and hosted on G2.com.

What do you dislike?

Still improvements needed in reports and special offers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking confirmations, cancelations, calendar, optimitation. Review collected by and hosted on G2.com.

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Response from Vanessa Londoño H. of TrekkSoft

Dear Customer,

We really appreciate you took the time to give us a review, your feedback is always important for us. We are happy to see that you have been successful so far with the OTA integration, one of our main goals is too save you time in your day by day operations by allowing you to handle all in a single system.

Rest sure that we will take your feedback for future improvements as we always try to be better.

Once again thank you!

Best,

The Trekksoft Team

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