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Torch Reviews & Product Details

We empower leaders to evolve as fast as the world around them through contextual coaching that transforms both individuals and organizations. By aligning development with your company's unique culture and goals, our coaches help build the leadership capacities needed to navigate constant change. Great leaders aren't born—they're coached, and we're reimagining how coaching can create lasting organizational impact.

Seller

Torch Leadership Labs

Discussions

Torch Community

Product Description

Torch integrates coaching, mentoring, and collaborative learning with modern behavioral science and scalable technology to help organizations drive employee growth.

Overview by

Shelby Velasquez

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

3 months

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Top-Rated Alternatives

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Torch Media

Torch Demo - Broaden access to trusted relationships and accelerate growth

By integrating coaching, mentoring and group learning, Torch is designed with flexibility to meet your diverse needs.

Torch Demo - Torch connects to your organization’s strategy

Torch’s configurable platform allows you to align programs to your unique values, competencies, and initiatives, so they drive outcomes you care about.

Torch reporting provides you with the data you need to show success. Our assessments move beyond participant satisfaction to measure what truly matters: behavior change.

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Crystal M.

Associate Director, HR & Office Administration

Small-Business (50 or fewer emp.)

9/18/2024

"Coaching Experience"

4/5

What do you like best about Torch?

Torch has been a great resource for our mid-level leaders in our organization. They are paired with a coach that understands their strengths and areas for improvement to help develop and mentor our team members. Review collected by and hosted on G2.com.

What do you dislike about Torch?

The reporting isn't as clear as I'd like as an administrator; however there is reporting and I feel like I have line of sight into how our teams are doing without being invasive -- meaning I get line of sight without knowing the details of their coaching, which is the point and what we were looking for. Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for your insightful review! We’re delighted to hear that Torch has been a valuable resource for your mid-level leaders, and that the coaching experience is really helping them grow.

We appreciate your feedback regarding the reporting. It’s great to know you feel connected to your teams’ progress while respecting their privacy. We’re committed to enhancing our reporting features to make it even clearer for administrators like you. We’re also excited about some upcoming features that will provide deeper insights into assessments and organizational progress. Spoiler alert - some fun things coming in Q4 and Q1 around this! Feel free to reach out to your Customer Success Manager or myself directly for more information.

Thanks again for your support—we’re thrilled to continue partnering with you to help your leaders thrive!

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

9/25/2024

"Outstanding Coaching Software"

5/5

What do you like best about Torch?

User Experience

From the moment I logged in, I was impressed by the intuitive interface. The design is clean and user-friendly, making navigation a breeze for coachees.

Flexibility and Customization

What I particularly appreciate is the software’s flexibility. Organizations can customize the platform to align with their specific goals and culture. Whether you’re managing a large cohort program or one-to-one engagements, Torch adapts to your needs.

Reporting and Analytics

The reporting features provide insightful analytics on engagement and progress. This data is helpful for evaluating the effectiveness of coaching engagments.

Customer Support

Lastly, the customer support is top-notch. The support team is responsive, knowledgeable, and genuinely invested in helping learners. Review collected by and hosted on G2.com.

What do you dislike about Torch?

Despite its many features, maintaining user engagement has been challenging. The platform can occasionally feel static, and without regular prompts or interactive elements. Review collected by and hosted on G2.com.

Dorian Y.

Associate Director, Human Resources Business Partner

Enterprise (> 1000 emp.)

10/7/2024

"Great program for Mentorship"

5/5

What do you like best about Torch?

Torch has provided our organization structure for the mentorship program. It tracks participants, provides guidance to mentors and mentees and the profile matching algorithm is a great addition - making sure participants are paired with the best partner for their mentoring journey. Review collected by and hosted on G2.com.

What do you dislike about Torch?

Honestly nothing, any technical snafus I run into the Torch support team is very quick to address - thank you! Review collected by and hosted on G2.com.

Elli M.

HR Manager

Mid-Market (51-1000 emp.)

9/20/2024

"Torch has been a game changer for our company!"

5/5

What do you like best about Torch?

Torch is such a great resource for our staff. All of our managers are able to utilize the benefits throughout their tenure and we hear nothing but great things about the platform, the coaches, and the growth that our employees experience. It's simple, seamless, and very well loved! Review collected by and hosted on G2.com.

What do you dislike about Torch?

I wish we were able to purchase Torch as a company-wide tool instead of having a certain amount of seats. Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for your fantastic feedback! We’re happy to hear that Torch has become a go-to resource for your managers, and that they’re seeing real growth through their coaching experience. It’s great to know that both the platform and the coaches are making such a positive impact!

We also appreciate your feedback about wanting Torch as a company-wide tool. We are very aligned with this and are excited to unlock coaching for more people. We’re always looking for ways to enhance our offerings, and your thoughts will definitely help shape our future direction. Feel free to shoot me or your Customer Success Manager a note to discuss more.

We’re excited to continue partnering with you to support your team’s development!

Verified User in Consulting

Mid-Market (51-1000 emp.)

9/18/2024

"Torch has been a game changer for our leadership development program"

5/5

What do you like best about Torch?

Torch is truly a strategic partner - they help you design a program that gives you a return on your investment. Torch has great coaches who take a tailored approach to providing participants exactly what they need to fill in their performance gaps Review collected by and hosted on G2.com.

What do you dislike about Torch?

Sometimes the platform can be cumbersome, I don't love how it doesn't sync with our other programs Review collected by and hosted on G2.com.

What problems is Torch solving and how is that benefiting you?

We use Torch for tailored leadership coaching solutions to prepare our highest performing Associate Directors for promotion to Director. Over the course of six months, participants develop key competencies of an effective leader, including effective communication, analytical skills, and the ability to develop oneself and others. At the conclusion of our most recent cohort, 72% of Associate Directors reported improvements in confidence, self-belief, and self-awareness. Additionally, 67% experienced a shift towards a more robust learning and growth mindset. Participants also saw substantial gains in self-awareness and growth mindset, both of which are critical indicators of retention. Our program achieved a perfect 100% retention rate among its participants. Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for sharing your feedback! We’re pleased to hear that Torch has been a strategic partner in developing your Associate Directors into effective leaders. It’s fantastic to see the positive impact on their confidence and self-awareness, and those retention numbers speak volumes about the success of your program!

We also appreciate your insights regarding the platform’s usability and the syncing limitations with other programs. We’re always working to enhance the user experience, and your feedback is so helpful as we make improvements. We've made note of these as we are constantly working to iterate and improve ease of use.

Thanks again for sharing your experience. We’re excited to keep supporting your team’s success!

Verified User in Chemicals

Enterprise (> 1000 emp.)

9/18/2024

"Love working with Torch!"

5/5

What do you like best about Torch?

The team at Torch has been amazing to work with - from assessing our needs for establishing the contract, to supporting us in enrolling our coachees and navigating through the coaching process, Torch has made the process simple and never let us down! The feedback we have received from initial coachees has been nothing but positive! Review collected by and hosted on G2.com.

What do you dislike about Torch?

I do not have any feedback on dislikes for Torch. Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for your thoughtful review! We’re so glad to hear that our team has made the coaching process feel simple and supportive. Your feedback about how we've helped with enrolling and engaging participants is music to our ears.

It’s fantastic to know that our flexible approach and expert coaches have positively impacted your company. We're grateful that you chose us as your partner in leadership development.

If you have any questions or need further support, please don’t hesitate to reach out. Here’s to more goodness ahead!

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/26/2024

"Professional, Responsive, Innovative, and Great Coaches"

4.5/5

What do you like best about Torch?

Very happy with my Customer Support team. They are professional, easy to work with and always responsive to requests.

As an organization, I see a continuous drive for improving processes and looking for ways to serve their customers better.

Coaches are vetted to be top notch.

The participants from my organization give overwhelmingly positive feedback. Review collected by and hosted on G2.com.

What do you dislike about Torch?

Having used Torch for a few years I have not been wowed by their interface but I am happy to say they have made great strides in providing better reporting and easier interaction as both an adminstrator and as a participant/coachee. Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

9/18/2024

"Coaching Engagement Made Accessible"

4.5/5

What do you like best about Torch?

(1) Pricing that allows us to provide coaching to more employees; helping them to grow. (2) Customer support, (3) Ease of Use, (4) Coach qulity Review collected by and hosted on G2.com.

What do you dislike about Torch?

(1) Ability to reopen 360's or surveys is difficult Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for your review! We’re excited to hear that Torch is helping more employees grow their skills and advance their careers. It’s wonderful to know you’re finding value in our pricing, customer support, ease of use, and the quality of our coaches.

We also appreciate your feedback regarding the challenges with reopening 360s and surveys. We’re always looking for ways to enhance our platform’s flexibility, and your insights will help guide our improvements.

Thanks again for sharing your experience—we’re excited to continue supporting your team’s growth!

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/20/2024

"Great mentoring software"

5/5

What do you like best about Torch?

We love the Torch platform to support our mentoring program. It makes it very easy on a lean HR team to have a robust mentoring program. Review collected by and hosted on G2.com.

What do you dislike about Torch?

none immediately come to mind! great product Review collected by and hosted on G2.com.

Response from James Williams of Torch

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Thank you for your wonderful feedback! We’re thrilled to hear that the Torch platform made it easier for your lean HR team to effectively manage your mentoring program.

While we’ve recently shifted our focus away from mentoring software, we’re committed to providing resources that help organizations like yours thrive. If you have any questions or need support with our current offerings, please feel free to reach out. We’re here to help!

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

10/17/2023

"A True Partnership - even our busy executives are able to the find time for this invaluable program!"

5/5

What do you like best about Torch?

Their team - we love partnering with them! Starting during the sales process, we immediately felt an ease and connection with everyone we met. They go out of their way to ensure we have a good experience and are extremly accomodating. We have regular check-ins, always with the action items followed up on in a timely manner. We've been able to tap into their behavioral science team to get invaluable data, and they're always open to hearing our ideas about product enhancements. Review collected by and hosted on G2.com.

What do you dislike about Torch?

Less so my personal dislike, but I've heard from participants that they wish they could "interview" or have short conversations with their coach matches before selecting one, as sometimes it's difficult to get a good idea of a person on paper.

From an admin perspective, my only dislike is the manual work to ensure participants are active through their engagement and completing tasks on time, although this will really vary by company. Review collected by and hosted on G2.com.

What problems is Torch solving and how is that benefiting you?

Historically, we didn't always have a development opportunity for our Directors and above - they aren't interested in traditional training as many of them are very experienced and/or hold a Masters Degree. We saw some individuals going off and hiring their own executive coaches. Therefore, Torch has:

1. Streamlined all executive coaching engagements (less legal paperwork and more cost efficient)

2. Enabled us to offer an opportunity that is easy-to-adminster and consistent across all geographies. Our Directors and above population have very busy schedules, but Torch coaching is something they make it a priority to make time for.

3. Very customizable Review collected by and hosted on G2.com.