
By changing to Tixly, we've gained a thorough ownership of our ticketing both as a process and as a service. We feel that we're much more on top of things now, as we're handling the ticketing ourselves instead of outsourcing the service. With Tixly, we can make all sorts of edits and adjustments ourselves quickly and efficiently. The online experience for our customers has risen to the next level, and we're now able to offer features and services that were impossible in the pre-Tixly era. Review collected by and hosted on G2.com.
With the greater power and ownership also comes a bigger responsibility. Changing to Tixly, after years of outsourced ticketing service, has made us 100% responsible of our ticketing towards our customers. That is not something we dislike really, but something to consider. There is no chance of "hiding" behind the partner, if and when something goes wrong. Overall, Tixly has been working super well, but we have had some technical difficulties, especially after system updates. Guess you can not have an IT system with zero technical issues, can you? We wish more information about the updates upfront, instead of technical issues catching us off-guard. We're also looking forward to some improvements in the back-office side of the system, like the reports, for example. Review collected by and hosted on G2.com.
Validated through Google using a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.




