Timecounts Reviews & Product Details

Timecounts is really user friendly! It offers a Help Center with guided videos that can help guide you through learning how to operate and navigate the system. Even better if you need extra guidance there are Timecounts agents on standby ready to help you with a simple click on the always visible messenger icon! Another great attribute of Timecounts is you can sign up volunteers that are less confident doing things online, those that feel less tech savvy. Once you know the availability of your volunteers you can begin choosing what shifts works best for them so long as they sign up with their email. Shortly after the volunteer will receive a conformation email on their end. The icons on the side of page are also there to guide you to different pages you may need, whether it's creating an event, building your schedule, checking analytics, checking or sending a message. Lastly, TImecounts is open to suggestions to improve the system making it easier for all! Review collected by and hosted on G2.com.

Currently it is not possible to filter which volunteers are signed up to volunteer but have not confirmed a shift. Meaning it is difficult to pinpoint specific volunteers that you would like to encourage to volunteer to fulfill their minimum shift requirements. You would have to manually go though all your volunteers. On a bright note, Timecounts is making the necessary changes to improve that part. Review collected by and hosted on G2.com.

The ability to allow different volunteers with different skills access to a variety of events, training, schedules and venues. Review collected by and hosted on G2.com.

The functions are regularly updating which is a positive long-term but can sometimes throw you a little while you are trying to do things. Better phone/tablet functionality would be really useful. Email layout in the Communications can be a bit confusing at times. Review collected by and hosted on G2.com.

I love that I can add volunteer agreements, waivers of liability, media release consents and volunteer availability. I like that I can duplicate events and export lists of contacts. I like that I can manipulate the home hub pages to add links to my organization's various projects, websites and social media accounts. Aside from volunteer sign-up, I use timecounts as a way to display our schedule so community partners know where our mobile shower services for those experiencing homelessness on O'ahu will be weekly. I love how responsive your team is and I am excited that timecounts wants to feature our volunteer platform! Review collected by and hosted on G2.com.

I wish there was a smartphone application! Sometimes the interface is very slow and the mail does not automatically mark itself as read once opened. The way the messaging system lists messages does not flow in an intuitive order. It is very hard for me to tell what someone's most recent response was. Review collected by and hosted on G2.com.

I like that our volunteers can login from anywhere (computer or mobile device) to see what activities they can assist with. It really free's up my time as Docent Coordinator to not have to call or email each volunteer individually for scheduling purposes. Review collected by and hosted on G2.com.

I dislike the way that events are catagorized. I know some of this may just be the way that our program fits into the format, but I don't like that recurring events are separate from one-time events. It makes my volunteers have to look in different places to see what we have happening. I would prefer to see that as one calendar. I also hear from my volunteers that it would be helpful to see who has signed up for what event on the volunteer end. Review collected by and hosted on G2.com.

Since we are a growing nonprofit, we have a lot on our plate. Timecounts helps take the burden off of us by keeping track of volunteer information and hours. Also, the employees are very friendly and will help with any questions you might have. The ability to have different shifts at our volunteer opportunities is also a huge bonus. Review collected by and hosted on G2.com.

When a group wants to volunteer together on a certain day, it can be a little difficult for everyone to enter their name individually. If there was a way for a group to sign up a set amount of people without each person having to sign up, it would make this program even easier. Review collected by and hosted on G2.com.

The filtering of schedule view is excellent --- knowing what shifts are totally empty, which venues have a wait list, who's recently signed up for a shift --- there are a lot of way to encounter and organize what might otherwise be an overwhelming task. Review collected by and hosted on G2.com.

I've had only one instance of difficulty in setting up shifts due to a system outage, but help got back to me over the weekend and by Monday there was a patch that let me set up shifts as usual. Swiftly resolved frustration was handled elegantly! I'd like to be able to send attachments when contacting volunteers through Timecounts, but otherwise it's been a great experience. Review collected by and hosted on G2.com.

Everything is so user-friendly! I have limited design knowledge but was able to make such a pleasing Hub for my company. It's also so easy for our volunteers to sign-up for shifts. Review collected by and hosted on G2.com.

There was a bit of a learning curve to figure out some of the site-specific terminology. It took a bit of trial & error to figure out if an Event vs. Assignment worked best for us, for example. Review collected by and hosted on G2.com.

I like that the interface is simple and uncluttered, it is fairly user friendly, I also like that you can switch and view the website as a volunteer rather than as admin, creating new postings and forms is easy. Review collected by and hosted on G2.com.

I dislike that there is a lot of jumping around from page to page when you need to manually track volunteer hours. Adding them in one place and approving them in another, for example. I wish it was a bot more streamlined. Review collected by and hosted on G2.com.

I love how Timecounts provides a great looking front-end display to show case the different opportunities we have available for volunteers. This way we can broadcast specific volunteer opportunities to people who are interested in those jobs. Coordinating our events has been much smoother, with the ability to provide details on jobs within events and easily provide reminders and notifications about their shifts.

The built in system for crediting volunteer hours saves us a lot of time when generating our reports of volunteers hours. It has been easy to train volunteer team leaders to coordinate their teams on Timecounts in a way where all of our data is stored in one place, and I can easily see which volunteers are active. Timecounts has been foundational to setting up a system that allows us to share administrative tasks and track data that will ensure our non-profit's continuity of organization even if members of our team move on. The ability to create internal notes and see message histories is so helpful in maintaining timely and responsive communication.

Timecounts is always adding new features and making improvements to an already amazing piece of software. The tech support and staff are responsive, friendly and professional. I have used a lot of cloud based software, and Timecounts is an example of a company that excels in a high quality experience both on the front end for volunteers, and the back end for volunteer coordinators. Review collected by and hosted on G2.com.

I am looking forward to a built in connection with Mail Chimp, which I believe is on the road map but has not yet been implemented. While the volunteer dashboard is a beautiful mobile adaptive interface, I would love if there were some mobile adaptive administrative tools. Review collected by and hosted on G2.com.

It is great to have applications and scheduling on one place online, so that my perspective volunteers can look into and sign up for events through one process. Also the tag system allows me to make all the notes I need to track various things. Review collected by and hosted on G2.com.

I would love to be able to view volunteer records in a format other than a side bar on the page. Additionally, I feel like the following things are missing: weekly schedule to print, Better cancellation notifications (let me know what shift is involved in the notification), way to attach a document to a person, more robust ways to analyze and export volunteer data. Review collected by and hosted on G2.com.