--- title: Thryv Reviews meta_title: Thryv Reviews, Pros + Cons, and Top Rated Features meta_description: Thryv reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 2012 scale: '5' date_modified: '2026-07-28' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Thryv Reviews **Vendor:** Thryv **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,012 ## About Thryv Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ## Thryv Pros & Cons **What users like:** - Users find Thryv to be **easy to use** , seamlessly integrating various features for efficient team collaboration. (102 reviews) - Users appreciate the **automation features** of Thryv, enabling streamlined follow-ups and consistent client engagement. (90 reviews) - Users love the **automation features** of Thryv, enhancing efficiency in managing client follow-ups and nurturing campaigns. (70 reviews) - Users value the **great customer support** from Thryv, highlighting its helpfulness and comprehensiveness. (69 reviews) - Users appreciate the **powerful automation features** of Thryv, finding it easy to use and engaging. (58 reviews) - Automation Focus (41 reviews) - Automation Efficiency (39 reviews) - Integrations (39 reviews) - Email Marketing (35 reviews) - Feature Richness (35 reviews) **What users dislike:** - Users express disappointment over **missing features** and constant glitches, undermining their overall experience with Thryv. (60 reviews) - Users find the **learning curve challenging** , requiring time and support to navigate the many features effectively. (50 reviews) - Users experience **constant glitches** with Thryv, leading to dissatisfaction and a lack of essential export options. (45 reviews) - Users find **limited features** in Thryv, such as insufficient data management and challenging segmentation capabilities. (45 reviews) - Users find Thryv to be **expensive** , especially with additional setup and customization costs due to its complexity. (33 reviews) - Email Issues (28 reviews) - Complexity (26 reviews) - Limited Customization (26 reviews) - Users experience **glitches in the software** , including issues with address entries and mobile functionality, affecting usability. (22 reviews) - Time-Consuming (22 reviews) ## Thryv Reviews ### 1. Really love this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Thryv?** I like the convenience of all of my work being in one place. I like that my website is designed for me and all of the back-end of it is taken care of. I like that clients can schedule on line and be reminded as well as pay for services in the same place. The customer services has been good each time I have used it. I use it each day for my business, and it has been easy to learn. **What do you dislike about Thryv?** I wish I could work with the same person each time I needed something; however the customer services has been good each time I have used it. **What problems is Thryv solving and how is that benefiting you?** Thryv is helping my business appear and be professional-looking by scheduling clients online, having a website, taking payament, setting and sending reminders. **Official Response from Gabe Vasquez:** > Hi Marcia, thank you for your review. We are excited to hear how Thryv is helping you automate and organize your business even more. Thank you for choosing Thryv! - Gabe ### 2. New customer set up Success **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Thryv?** I am a new customer to Thryv and in the 2 weeks we have established a lot. You have the ability to practice on system as well as you have on going meetings to ensure you are understanding the system with integrations and proper functions and capabilities. **What do you dislike about Thryv?** So far only down is your basic subscription comes with the ability to connect only 4 channels (email, phone, fb, instagram) if you have more social media accounts they can be added seperately but not as channels that can sink leads in. You have the option to be able to add additional channels for an additional price if you wish to do so though. **What problems is Thryv solving and how is that benefiting you?** Thryv is working on getting our social media presence organized and ability to build a process to work more effectively and safe time **Official Response from Gabe Vasquez:** > Hi Jessica, thank you for your reviews. We are excited to hear that you are getting the most out of Thryv so far, if you need assistance, please let us know! - Gabe ### 3. Best Marketing Tool Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine H. | Sr. Trip Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Thryv?** Keap's tools for marketing - emails, tagging clients, creating campaigns, etc. are the best I've seen. **What do you dislike about Thryv?** There are functionalities that I would like to see for my business specifically that KEAP cannot do as of now without an integration with a different system. Because of how we use the system, I would like a better e-commerce integration. **What problems is Thryv solving and how is that benefiting you?** KEAP is our go-to platform for marketing and sales. Having everything in one system and having ample reporting all in one place benefits us greatly. **Official Response from Alex At Keap:** > Hello Jasmine, Thank you for sharing that you find Keap to be the best marketing tool ever. We're happy to hear that Keap is your go-to platform for marketing and sales! ### 4. We are moving to another service **Rating:** 0.0/5.0 stars **Reviewed by:** David D. | Director of Marketing and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Thryv?** - The social media posting and management - Being able to embed the service booking feature on your site - Texting and emailing from one space - RingCentral integration - Listings management **What do you dislike about Thryv?** - The Facebook messenger integration is not useful, we ended up disabling the feature after it chased off more leads than it nurtured. - Support is not as responsive or helpful as they claim. Regularly am told they will email me back with a solution only to hear nothing from them. - Leads management is not intuitive and have had trouble training people how to use it properly unless they are younger and tech friendly. - Zapier integration is lacking when it comes to talking to other systems and what triggers you can use. **What problems is Thryv solving and how is that benefiting you?** We chose THRYV as the sales CRM for our remodeling company. It has helped us build up our social media following as well as add the service scheduling feature to our website. The marketing automation has helped us get more reviews and launch new specials. But due to a lot of issues with how the software operates and how lacking we have found the support we have decided to move on to another CRM. The SMS feature has been down for over a week and support can't tell me why, other than it was something they did, or how long it will be down. This is the type of support you can expect. **Official Response from Gabe Vasquez:** > Hi David, thank you for your feedback and we are sorry to hear about this experience. If you could send an email to gabriel.vasquez@thryv.com, I can send this to our Executive Claims team for further assistance. - Gabe ### 5. Lots of features at a good price but comes with frustrations **Rating:** 4.0/5.0 stars **Reviewed by:** Nigel W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Thryv?** Easy to use, with lots of features, such as automations, sequences, email marketing all included as standard. Great for smaller teams who want more than the free versions of other CRM, without paying £600pm to unlock the options they need to grow Go via a Partner, their discount will likely cover their set up fee & save you work on implementation **What do you dislike about Thryv?** Customer support is poor, they don't really seem to understand the product at the level you might expect. Odd frustrations, such as the ability to exclude contacts from communiications by tagging is missing **What problems is Thryv solving and how is that benefiting you?** Keap is pretty good for email marketing, Sequences and automations. The tagging feature is good for audience segmentation **Official Response from Alex At Keap:** > Hello Nigel, Thank you for taking the time to leave a review. We're happy to hear that you find Keap easy to use and that you enjoy the features included. We appreciate the feedback regarding support. We are always working to train our reps further so that we can better help our Users. ### 6. Great tool for all your marketing and CRM needs for a small business. **Rating:** 4.5/5.0 stars **Reviewed by:** Theresa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** We have been using the Thryv tool for a little over 2 years and we really like it. It offers a central location to manage marketing, client information, invoicing, forms, document signature and more. We are able to control a lot of the social media and marketing content that is sent out. It is user friendly site and has a lot of tools to make it easy for businesses. The custom support is helpful, as well as the online support Q&A. We feel we are getting more leads than we had before, which we attribute to Thryv tool. **What do you dislike about Thryv?** I dislike that we don't use all the functionality that the tool has to offer. We have other applications that we use for billing and have not integrated it together. **What problems is Thryv solving and how is that benefiting you?** The Thryv tool handles our marketing needs the most. We have seen our leads increase since using the application. We know we can take steps to increase the number of leads, but need to make sure we are able to handle the volume. **Official Response from Gabe Vasquez:** > Hi Theresa, thank you for your review and for being a Thryv client for the last two years. We are happy to hear how Thryv has helped with your online presence, user-friendly, and marketing efforts. - Gabe ### 7. Great core platform, powerful automation, but many disjointed and incomplete features persist. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Keap (Ulitmate) has a very powerful and robust automation engine that is highly configurable by advanced users. It has excellent integration with Zapier, which adds in-depth cross-platform functionallity. Keap does have an API for more advanced users and developers, which is welcomed. Keap's Contact records are also highly customizable allowing for unique field additions and tagging. **What do you dislike about Thryv?** Keap (Ultimate) is currently experiencing challenges due to system overload in my opinion. Over the past year, backend performance has declined, leading to slower page load times for end-users, which are now noticeably less efficient. The platform offers an abundance of features, but many seem superfluous, catering only to a limited range of business types and lacking in maturity. Additionally, the user interface (UI) transition is incomplete, falling short of what one might expect from a near-final release, and it appears to have undergone insufficient user testing. Crucially, several features fundamental to the platform's core functionality are not yet fully operational. For instance, the email designer (builder) is missing modern capabilities that have been standard on comparable platforms for some time. Similarly, the landing page functionality does not meet current standards as it lacks essential features required for effectiveness. The documentation is another area of concern, with a significant portion appearing outdated. Keap should refocus on it core strengths and refine these features to a high degree and then branch out to other features in my opinion. The mobile app has posed persistent issues for users over many years. Furthermore, Keap's attempt to integrate AI assistance in content creation is currently subpar and falls short of being practically useful at the time of this review. This feature, in its present state, should be considered for removal from the app in favor of implementing a third-party solution, as seen with other platforms. **What problems is Thryv solving and how is that benefiting you?** We use Keap to automate some of our marketing efforts, but not all. We do not market via SMS but use it for client reminders. We keep most client data in Keap and use this for client retention marketing. We use automation along with integrations and some API transactions to help reduce staff workflow fatigue. We could use the platform for more and would like to. However, until core features reach a more robust state, we are still using other platforms and services. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review. We appreciate your detailed feedback! We are always open to hearing from our Users and weighing that into changes. We've passed your feedback directly to our team for them to review. ### 8. Unmatched in automation and flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Thryv?** I have run my way through a few email marketing services and CRMs through my own business and through client work. They all have their own little quirks and peccadilloes, so choosing the right one for your business is going to depend on what specific services you need and what frustrates you the least. For me, the visual logic of Keap's Campaign Builder is what won me over. It is the most flexible way to build an email campaign that I've seen, and once you learn it, it's pretty easy to use. (Hot Tip: watch the Monkeypod training videos, which are now a part of Keap Academy to learn how to use the features you need. They're easy to understand and Greg is a delight). If you DON'T want to learn it, there are plenty of experts for hire and pre-made campaigns in the marketplace that will probably do for your needs. **What do you dislike about Thryv?** Sometimes they announce features in development prematurely and then abandon them. One such feature was native Shopify integration, which I was really excited about. I can still connect my shop to my Keap using Zapier, so it's not a problem so much as it is a disappointment. **What problems is Thryv solving and how is that benefiting you?** My business has two major arms that are largely unrelated to each other. I have my ecommerce shop, and I have creative services for clients. I need to be able to keep communications to those two segments separate, and I like being able to do that in exactly the way I want it done. Keap allows me the precision and flexibility to keep my clients sorted and organized, and not overlapping. **Official Response from Ava Wiebe:** > Thank you so much for taking the time to leave a review! I'm glad to hear that our campaign builder is easy for you to use and a great asset for your business. I'm sorry to hear about your frustration with our product announcements. We are continuously working to create a better product for our customers, and while that sometimes means changing course in product updates. However, I will share your feedback on the cohesion of those announcements with the right teams here. ### 9. Thryv is more than just another CRM. It's the best decision you'll make for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Thryv?** Thyrv keeps the daily pulse of our operations. BT (Before Thryv), the company schedule and customer communication was flying by the seat of its pants. Thryv's platform allows you to customize communication and scheduling in a way that other CRMs are too rigid. It allows the business to maintain its culture, communication, and branding, while gaining a superpower in streamlining scheduling, communication, and documentation. **What do you dislike about Thryv?** "What do you dislike about Thryv?" Is that even a real question? You cannot dislike this company or platform since their customer support is out of this world. Their response time is ALWAYS less than 2 business days. They actively review real customer feedback and ACTUALLY implement it on their platform every few months. They are so in tune with their platform, that new features appear that I didn't even know I needed, and now use every day. **What problems is Thryv solving and how is that benefiting you?** Thryv supports our daily communication with customers, scheduling, document sharing & signing, and social media management. **Official Response from Gabe Vasquez:** > Hi Kirk, thank you for your kind words and for choosing Thryv. We got a kick out of BT (Before Thryv), but we are more excited to hear how Thryv has helped your communication and overall customer experience. If you ever need assistance, please feel free to reach out. - Gabe ### 10. Game Changer for Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Renee P. | University Supervisor - Elementary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Thryv?** I am thrilled to share my experience with Thryv, a platform that has truly transformed the way I manage my business at Pleasant Leadership Consulting. As the CEO and Founder, efficiency and seamless operations are paramount, and Thryv has exceeded my expectations in more ways than one. First and foremost, the synchronized calendar feature has been an absolute game-changer. The ability for clients to book appointments 24/7, coupled with the system's automatic availability checks, ensures that my schedule remains organized and streamlined. The instant notifications for each booking are invaluable, allowing me to stay on top of my commitments effortlessly. Managing finances is a breeze with Thryv's user-friendly invoicing tools. Creating and sending invoices has never been easier, saving me valuable time that I can now redirect towards more strategic aspects of my business. The platform's intuitive interface makes the entire process seamless, from initiation to payment receipt. One standout feature that has significantly lightened my workload is Thryv's auto-billing functionality. As a business owner with numerous responsibilities, having a system that takes care of recurring billing automatically is a godsend. It's a relief to remove one more task from my busy to-do list, allowing me to focus on what matters most – providing exceptional leadership coaching and business consulting. In conclusion, Thryv has become an indispensable tool for Pleasant Leadership Consulting, enhancing efficiency and simplifying key aspects of our operations. If you're a business owner looking for a comprehensive solution that truly understands your needs, Thryv is the answer. Highly recommended! **What do you dislike about Thryv?** Pricing is steep and should be used on the number of employees. **What problems is Thryv solving and how is that benefiting you?** Instead of conducting multiple tasks solo, or outsourcing at a steep price, I am able to roll services into Thryv to protect my time and expenditures. **Official Response from Gabe Vasquez:** > Hello Dr. Renee, thank you so much for your detailed review. We are excited to hear that Thryv is helping out your business in so many ways! - Gabe ### 11. Personalized customer service experience, felt like they really cared. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Thryv?** Still going through the onboarding stage with Thriv, my point of contact Barbie has been awsome and made me feel she actually cared about my sucess. Platform seems user friendly and straight forward, I still need to take a deep down the Thryv rabbit hole to figure out every little quork. Im also a big fan of the one stop shop for intergrations and ease of implamentation. **What do you dislike about Thryv?** Still new, so far so good, I hope good things continue to suprise me. **What problems is Thryv solving and how is that benefiting you?** Saving me time and energy by updating all my information across 70+ platforms **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Barbie and our platform. We're committed to helping you succeed and providing a seamless onboarding process. We look forward to continuing to exceed your expectations. ### 12. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Thryv?** From the initial consultation through to the project kickoff, the team at Thryv has been incredibly supportive and informative. I am really looking forward to our next appointment and learning more of what Thryv can do for my business. **What do you dislike about Thryv?** I don't dislike anything about the product so far! **What problems is Thryv solving and how is that benefiting you?** The main problem we are wishing to solve/better manage with the assistance of Thryv is our local listing management. Having one system to manage multiple platform listings will be invaluable. **Official Response from Helina Medhin:** > We're thrilled to hear that you had a great experience with our team! We look forward to continuing to support your business and helping you achieve your goals. ### 13. Solid CRM + Sales and Marketing Automation For The SMB Entrepreneur **Rating:** 4.0/5.0 stars **Reviewed by:** Wes-📞 S. | Chief Revenue Officer (CRO), Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Thryv?** Keap is easier to use than ever and rolling out new features like HelloSign integration, Shopify integration, SMS, and more. Their extended phone support hours are a big help, along with their 24/7 chat. **What do you dislike about Thryv?** Their various packages can be confusing and I wish more features were included in the lower packages, but they still offer great value at every level for the SMB CRM space. **What problems is Thryv solving and how is that benefiting you?** Keap has helped me grow my sales without growing my staff since 2008. We live in a global economy that runs 24/7. Keap helps me support thousands of customers in dozens of nations with a small support team while working from home. **Official Response from Alex At Keap:** > Hi Wes! Thank you for being a customer of ours since 2008! We love hearing that using Keap has helped you grow your sales without needing to grow your staff. We appreciate the feedback on the packages offered. We are working to further simplify our lineup. ### 14. Best for CRM Management **Rating:** 5.0/5.0 stars **Reviewed by:** Harish B. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Thryv?** It has customizable template and the automated follow ups and remainders **What do you dislike about Thryv?** Price is a bit slightly expensive for start ups **What problems is Thryv solving and how is that benefiting you?** Store customer information, Track customer intercations. **Official Response from Alex At Keap:** > Hello Harish, Thank you for sharing your experience with Keap! We appreciate your time and wish you and your business the best. ### 15. Follow up call **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Thryv?** Thryv is an easy to use software, the seamless transtitions are great. i really like it so far. my organization has improved thanks to thryv **What do you dislike about Thryv?** the mobile version glitches too often. that needs work **What problems is Thryv solving and how is that benefiting you?** organization on booking and communcation **Official Response from Helina Medhin:** > We're thrilled to hear that you find Thryv easy to use and that it has improved your organization. We appreciate your feedback about the mobile version and will work to improve its performance. ### 16. Great Company for Small Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Thryv?** Throughout the initial setup, everyone I spoke with from Thryv was very helpful, knowledgeable, and friendly. This has continued through the process of getting familiar with this software. I use this everyday for my small business and it has become a huge help. The Thryv team has made everything so simple for me to understand and use. This set-up was so easy to integrate into. I highly recommend this company and their expert team members! **What do you dislike about Thryv?** Honestly I haven't seen any issues. I haven't used all of the options available yet but I'm sure I will. **What problems is Thryv solving and how is that benefiting you?** It has made our sheduling so much easier. The constant reminders to our clients helps us a lot and saves us time from doing that. The marketing automation has been very useful as well. Thryv or I can set it up and not worry about it. **Official Response from Gabe Vasquez:** > Hi Miranda, thank you for your review and for choosing THryv. We are glad to hear how Thryv helps you schedule and reminds your clients about appointments, ultimately saving you time! - Gabe ### 17. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Thryv?** EASE OF INTEGRATION and customer support is GREAT! **What do you dislike about Thryv?** Its the first time experince so no BAD EXPERIENCE so far **What problems is Thryv solving and how is that benefiting you?** They are solving the payment problems am facing at the moment **Official Response from Helina Medhin:** > We're thrilled to hear that you find Thryv easy to integrate and that you've had a great experience with our customer support team. If you encounter any issues or have any questions in the future, please don't hesitate to reach out. Thank you for choosing Thryv! ### 18. It is fairly easy to learn to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Thryv?** The landing page features and funnels. The CRM is very good as well **What do you dislike about Thryv?** The orice. It is very expensive compared to other CRM's **What problems is Thryv solving and how is that benefiting you?** CRM and creating funnels for our business. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review! We're glad to hear you enjoy using Keap to create Landing Pages and funnels. We appreciate your feedback on price, our team is always working to add more value to our offerings for our users. We have some exciting updates being announced in November at our Let's Grow Summit in Arizona. We hope to see you there! ### 19. Robust CRM+ more **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Very robust, good financial reporting, can customize many, many things, including reports and dashboard. I love that you can integrate with a bunch of other tools and use the marketplace to get done what is needed. The Keap Community is also really helpful! **What do you dislike about Thryv?** Some financial reporting doesn't display what it says it will, the overall look of it can take some getting used to since there's a ton of information to sort through. **What problems is Thryv solving and how is that benefiting you?** Automation automation automation! It's robust and fairly easy to use. We love that the automation not only solves for marketing issues, but also internal operational ones. **Official Response from Alex At Keap:** > Hello Laura, Thank you for taking the time to leave a review! We love to hear that automation has solved some of your marketing problems and internal operational needs. ### 20. Amazing Commitment to Your Success **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Thryv?** Their level of professionalism and overall commitment to your success and the success of your business is impressive. They have a solid network of help across the board. **What do you dislike about Thryv?** I haven't found anything yet that I am not satisfied with. I'm not saying that it won't happen, but it hasn't happened yet. **What problems is Thryv solving and how is that benefiting you?** They are helping with advertising, ad development, ad placement, and overall ad management as well as online presence and getting our business lanched and recognized. **Official Response from Helina Medhin:** > Thank you for your kind words! We are dedicated to delivering exceptional service and support to help businesses succeed. We appreciate your feedback and look forward to continuing to meet your needs. ### 21. Thryv for All **Rating:** 5.0/5.0 stars **Reviewed by:** Madisyn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Thryv?** The most helpful thing about thryv is that it keeps our company organized. Many features are helpful not only for us but for our clients. One of the most valuable things about it is the appointment reminders to the clients. Especially during busy season, it can be hard to remember to follow up; with Thryv it makes it easy and keeps our workflow moving! **What do you dislike about Thryv?** I would say that there is not a ton of downsides to Thryv. The only thing Is that the mobile app with appointments could be improved to look more like google calendar. **What problems is Thryv solving and how is that benefiting you?** It is solving the problem of time management. Creating automation can take about 5 mins rather than adding clients individually to an email blast. I also love that I can look at who viewed the email, whose email went to spam, and more! **Official Response from Gabe Vasquez:** > Hi Madisyn, thank you for your kind review and for trusting Thryv to keep your business organized. It is exciting to hear how it has helped with your time management and marketing to your customers. If you need assistance, please call our Free 24-hour Thryv Support line at 844-998-4798. - Gabe ### 22. Really enjoy using Thryv **Rating:** 5.0/5.0 stars **Reviewed by:** Karin C. | Floral Concierge, Floral Artist, Florist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Thryv?** I love the way the communication chaos is calmed. I feel more productive and that I'm doing the right things at the right time. I love the ease of scheduling, and the ease of sending out a marketing email. Tech support is amazing. **What do you dislike about Thryv?** the reporting - there are some real lacks in being able to report on your business or for the owner to get informaiton needed to make wise decisions about the business - conversion rate is one, etc. **What problems is Thryv solving and how is that benefiting you?** making communications easier - having all the information for a client available in a flash - all together. And love that the search bar searches inside the notes too! Love the scheduling and reminders functions **Official Response from Gabe Vasquez:** > Hi Karin, thank you for your review. We are beyond excited to hear how Thryv has helped calm the communication chaos and helped you stay more organized. Thank you for your feedback as well, we can definitely take this back to our team. - Gabe ### 23. Awesome customer service and software - Extremely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Abdiel M. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Thryv?** The fact that Thryv is a software that manages 90% of your business platform is what I adore most about it. The personnel is quite helpful in configuring the software for you, and it is completely customizable to meet your business's needs. It's also incredibly user-friendly. Working from one location is simple with Thryv's integration with major business platforms and social media networks. They have an excellent customer service team that is always willing to assist me when I need them. I'm eager to utilize my Thryv software every day to expand my company to new heights. **What do you dislike about Thryv?** Honestly at the moment there isn't anything I dislike of the Thryv software **What problems is Thryv solving and how is that benefiting you?** I chose Thryv because I wanted to be able to use one platform for all of my company needs and to expand my web visibility. **Official Response from Gabe Vasquez:** > Hello Abdiel, WOW thank you so much for your amazing review. We are so excited to have you as a client and to see how Thryv has helped your business needs. If you ever need anything, please let us know. - Gabe ### 24. Expensive for what it does and not terribly intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Thryv?** Automations are not as intuitive as they could be **What do you dislike about Thryv?** Good notes and integrations with other software **What problems is Thryv solving and how is that benefiting you?** Keeping in contact with prospects and clients **Official Response from Alex At Keap:** > We appreciate your feedback on automations and price. We're happy to share that we have some exciting updates coming soon that should make them a lot more intuitive. We hope that the updates are what you are looking for! Thank you for your time. ### 25. Thryv has helped us tremendously since we started with them over 3 years ago. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Thryv?** Customer support is wonderful. Always able to get in touch with my rep and she always is on the ball with making sure we get the answers we need and the turn around is quick. Even when she is out for maternity leave etc. The ball has never dropped. Also, the ease of creating estimates and the implementation of sending invoices or recording payments is always a plus for us. **What do you dislike about Thryv?** Good Question. Maybe a reminder/task system that could be built into the platform. They do have notifications that arise from overdue estimates etc. but would like to expand on that. **What problems is Thryv solving and how is that benefiting you?** Thryv solves our estimating, invoicing, CRM needs and payements. **Official Response from Gabe Vasquez:** > Hi Sean, thank you for your review and feedback. We are excited to hear how Thryv has solved your invoices, CRM, and Payment needs. Just a reminder, in the Thryv platform on the lower left side, you can add any suggestions as well as vote on other suggestions from other clients. Reminder the more votes the higher up the ladder it goes for our team! - Gabe ### 26. Super Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda P. | LMT, LE, E-RYT and Doula, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Thryv?** I appreciate the convenience of having everything all in one place. My profession is in medicine and even though I know how to navigate the web, I would rather focus on my practice while Thryv takes care of my online presence. **What do you dislike about Thryv?** I would mind the occasional promt to modify what isn't working and amplify what is bringing in more business. **What problems is Thryv solving and how is that benefiting you?** My goal is to bring in more business but ultimately I want to be the first site viewers come to when they are searching my designated keywords. **Official Response from Gabe Vasquez:** > Hi Amanda, thank you for your review and feedback. We are glad to hear that Thryv is helping you spend more time on your practice and will take your feedback to our team for them to look into. Thank you for choosing Thryv! - Gabe ### 27. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Thryv?** The new Command Centre is easy to use and very intutive not sure why Thryv goes to so much extent with training when most users should be able to use it with no training. The implementation was not the best but once a major hurdle was over come it has worked like a dream. **What do you dislike about Thryv?** I think staff at Thryv especially in the Australia region need more education and clear lines to where to go when things go wrong. **What problems is Thryv solving and how is that benefiting you?** Posting across multiple social media platforms instead of having to do it bit by bit and wasting time. **Official Response from Gabe Vasquez:** > Hi Steven, thank you for your feedback. We are glad that you are now on the right track and will take that feedback to our team. - Gabe ### 28. Best All In One Software For A Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Diane O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Thryv?** I love that all my contacts and communication are in one spot. It makes my life much easier. I also really enjoy the calendar and the emails and texts to remind me and my clients that we have an appointment. I never miss an appointment. Anytime I have needed help, their customer support was quick to respond. **What do you dislike about Thryv?** I would like to integrate my own AI program to the software to create content. I want the ability to create very unique content that speaks directly to my audience using a persona that my other AI software provides. **What problems is Thryv solving and how is that benefiting you?** I love that my business is listed in the directories. I also love the ease of use and how I do not need several programs to accomplish what I need to do for my business. **Official Response from Gabe Vasquez:** > Hi Diane, thank you for your review and for choosing Thryv. Your feedback is greatly appreciated as I will take this back to our team for them to look into it further. - Gabe ### 29. Digital Tech for slightly older chooks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Thryv?** In the set up process at present I would say having the local presence and back up to help understand the process and what Thryv has to offer - at a common sense level for someone like me (who is losing patience with having to learn so much new digital tech). It seems pretty straight forward with easy to use tabs and understandable language. **What do you dislike about Thryv?** I dont have any dislikes at this point in time :) **What problems is Thryv solving and how is that benefiting you?** Bringing everything into one place should make life a lot easier for the team to work together and be more productive. **Official Response from Helina Medhin:** > Thank you for your positive feedback! We're committed to making Thryv user-friendly and efficient for businesses of all levels of tech-savviness. We're here to support you every step of the way. ### 30. Simple easy, all in one platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Thryv?** The software is very smooth. It's easy to use and it's a command center that I can use for my business online presence. One stop shop for everything and tons of support! **What do you dislike about Thryv?** So far my experience has been great. There's nothing about thryv that I have not enjoyed. **What problems is Thryv solving and how is that benefiting you?** Helping my Google business page be more in line with what Google prefers. **Official Response from Helina Medhin:** > Thank you for the positive feedback! We're glad to hear that you're enjoying the one-stop-shop experience and the support provided by Thryv. We appreciate your support and are here to help with any further needs. ### 31. Thryv Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Graham B. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Thryv?** Thryv centralises all my social activities into one platform making it simpler and easier to Post and analyse our companies social profile and who is looking. **What do you dislike about Thryv?** Nothing to date. We are just at the point of onboarding. **What problems is Thryv solving and how is that benefiting you?** Streamlining our social posting and marketing activities **Official Response from Helina Medhin:** > We're glad to hear that Thryv is centralizing your social activities and streamlining your social posting and marketing activities. We look forward to continuing to support your business needs. ### 32. Very easy to deal with and prompt courteous service **Rating:** 4.5/5.0 stars **Reviewed by:** Brenden F. | Mng Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Thryv?** The platform is easy to negotiate and includes what was missing on other sites. The customer support is awesome and really easy to implement for day to day use. **What do you dislike about Thryv?** We have not had a negative experience with Thryv **What problems is Thryv solving and how is that benefiting you?** Thryv is getting all of our ducks in a row and all in one easy to use destination **Official Response from Helina Medhin:** > We appreciate your kind words about our platform and customer support. It's great to hear that Thryv is helping you get organized and streamline your processes. ### 33. New online presence **Rating:** 5.0/5.0 stars **Reviewed by:** Terri C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Thryv?** Customers can easily add a review. Custome support is outstanding. **What do you dislike about Thryv?** That I am not as computer friendly as I should be. **What problems is Thryv solving and how is that benefiting you?** Online presence and Google marketing **Official Response from Helina Medhin:** > Thank you for sharing your positive experience with Thryv! We understand that technology can sometimes be challenging, but we're here to help you every step of the way. Our goal is to make managing your online presence and marketing efforts as seamless as possible. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to support you in any way we can. ### 34. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Thryv?** We got set up with the Marketing Center. Thryv walked us through the whole process step by step and got our ads running after the first meeting. We are seeing great results with impressions and clicks after only a few days **What do you dislike about Thryv?** Nothing so far! The people have been great to work with! **What problems is Thryv solving and how is that benefiting you?** Caregiver recruiting. Helping us get better leads to retain talent **Official Response from Helina Medhin:** > It's fantastic to hear that Thryv is helping you with caregiver recruiting and improving lead quality. We're dedicated to helping businesses like yours succeed in their recruitment efforts. ### 35. Efficient Business Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Thryv?** Efficient Business Solution. Makes managing our Social Platforms a breeze. Highly recommend to Businesses with a number of Social Platforms. I have found the set-up consultation so easy with assistance in setting up our profile by our Support providers - they are knowledable and explain each step patiently. **What do you dislike about Thryv?** I haven't yet come across something that I dislike. **What problems is Thryv solving and how is that benefiting you?** We havent had a lot of time to put into our Social Media Platforms - Thryv Business Software will asssist us with that **Official Response from Gabe Vasquez:** > Hi Theresa, thank you for your raving review! We are so excited to hear how Thryv has helped with your social media strategy and how easy it was to get set up. - Gabe ### 36. keap review for small teams **Rating:** 2.5/5.0 stars **Reviewed by:** Tonisha S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Thryv?** I like the idea of having a business line and the ability to text clients from that number. I like the ability to design various lead magnets and information. **What do you dislike about Thryv?** I don't like how glitchy it can be as I've sent forms and realized the checkout page was missing from half my forms. I also don't like that my team can't access changes that I make without me going in and updating things myself **What problems is Thryv solving and how is that benefiting you?** Automated follow up, email marketing and increased client engagement **Official Response from Alex At Keap:** > Hello Tonisha, We appreciate the review! We're glad to hear you enjoy the Keap Business Line and texting capabilities. We're sorry to hear you had some problems with checkout forms, if you haven't reached out to support already we'd love to take a look! ### 37. Great overall marketing program **Rating:** 5.0/5.0 stars **Reviewed by:** Carole C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Thryv?** They provided a website, social content and are interactive. The portal is super easy to use. They post content to my social platforms each month and I am able to review first. It's great. They built me a website that I could never have done myself. It's amazing. **What do you dislike about Thryv?** I lost my rep and I don't know who the new one is. **What problems is Thryv solving and how is that benefiting you?** I don't have time to post and they do it for me. And the content is great. They find stuff I never thought of and post it, like customer reviews and testimonials. They pull up industry history and trends and post it. I never think about anything other than selling! They do. It's rounding out my social posts. **Official Response from Gabe Vasquez:** > Hi Carole, thank you for choosing Thryv and leaving a kind review. If you could send me your account information to gabriel.vasquez@thryv.com, I can send over your new Business Advisors information. - Gabe ### 38. I needed to fix my SEO across our various listings, and they helped me go in to fix all that. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2024 **What do you like best about Thryv?** They are very personable and easy to talk to. They walked me through what was wrong with our current website and helped us fix the underlying issues that would make our site not listed very well on the google listings. **What do you dislike about Thryv?** There's nothing bad about them, they are very friendly and helpful **What problems is Thryv solving and how is that benefiting you?** They helped sync our listings across various platforms so that google would recognize our business listings better. **Official Response from Helina Medhin:** > We are thrilled to hear that our team was able to provide you with the support you needed to improve your SEO across different platforms. We strive to offer a personable and helpful experience for all our customers. ### 39. KEAP is a great software to hold your clients information and send out broadcasts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Thryv?** I love that all our members contacts are in one spot, that we can send broadcasts easily, and I can reroute tasks. **What do you dislike about Thryv?** The search bar in Keap only pulls up specific contacts sometimes, you have to type the full name for it to show up most times. I wish it had better alert systems for tasks. **What problems is Thryv solving and how is that benefiting you?** It helps us get out mass communications quickly. It helps us send tasks to coworkers and keep us informed of forms they have filled out for us. **Official Response from Alex At Keap:** > Thank you for taking the time to leave a review! We're glad you find Keap to be a great software and enjoy having all your member contacts in one spot! Thank you for your feedback regarding tasks and contact search. We will pass that along to the team. ### 40. excellent help **Rating:** 5.0/5.0 stars **Reviewed by:** Isaiah a. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Thryv?** they have alternatives to the daily tasks making everday easier for me to manage things. **What do you dislike about Thryv?** im pretty new to the service i have not seem anything of concern thus far **What problems is Thryv solving and how is that benefiting you?** online presence making sure all the information is the same on all platforms **Official Response from Helina Medhin:** > We're thrilled to hear that Thryv is making your daily tasks easier to manage! ### 41. Night and day difference compared to Mailchimp **Rating:** 5.0/5.0 stars **Reviewed by:** Lance S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I like how each contact record can have custom fields, which allows me to taylor the info we keep on our customers, so we can then use that info in email campaigns, which personalizes the email, which ultimately increases email engagement. And their customer support is excellent. **What do you dislike about Thryv?** Building campaigns takes a lot of time. It would be nice if there were more pre-built campaigns. **What problems is Thryv solving and how is that benefiting you?** Now that our customer database is online, I can access it from anywhere. **Official Response from Alex At Keap:** > Hello Lance. We are happy to hear that using Keap has been a night and day difference compared to Mailchimp! We're glad that you've been utilizing Custom Fields on Contact Records to help personalize email content. We appreciate the feedback regarding pre-built automations. That's something we plan to offer more of. In the meantime, I'd recommend checking out our marketplace. It's a great place to connect with Keap Partners if you'd like something built out for you. https://marketplace.keap.com/ ### 42. The Perfect First CRM for your Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Javier C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** I love that it was designed for smaller businesses. Their support is REAL. They answer questions quickly, and the educational support is amazing too. I highly recommend. **What do you dislike about Thryv?** My only complaint about Keap is more on my side than it is on theirs. My POS system does not transfer information over to my CRM in the most efficient method. **What problems is Thryv solving and how is that benefiting you?** I used Keap to follow up with my customers consistently. Their email builders are super easy to use. **Official Response from Alex At Keap:** > Hi Javier, Thank you for calling us the perfect first CRM for your small business. We're happy to hear that you highly recommend Keap. We appreciate the feedback regarding your POS system integrating with Keap. We'd love to hear more in case it's something we can improve on! Please feel free to fill out some more information here: https://keap.com/tellus ### 43. User friendly small business CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Thryv?** I like the lead score automation as well as the user-friendly email broadcasts. They have recently updated their features and added a more creative touch to their designs. Their customer support is very helpful and accommodating. **What do you dislike about Thryv?** Some of the automation and reporting measures are limited. **What problems is Thryv solving and how is that benefiting you?** We use keap predominantly as our branded email and email broadcaster for marketing. We use the tags to build the funnels to generate leads and keep interest. **Official Response from Alex At Keap:** > Hi Phoebe! Thank you for taking the time to leave a review! We're happy to hear that you've enjoyed our recent updates to the software and it's designs. ### 44. It's Getting Better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Thryv?** I love the progress they're making on updating the builder tools with the new email builder and new landing page builder. It's very user-friendly and you're able to create some excellent looking emails. I also appreciate the community of users they're working on building. With a Facebook group and their own online community, it's easy to get answers and support from other users as well as Keap representatives. My company does not keep our products or customer purchase information in Keap, so I have not used those features much, but I can see how they would be helpful for businesses with fewer products. Keap Academy is also enjoyable. I've attended one in-person event as well as a few online events and always learn new things. **What do you dislike about Thryv?** For some reason it's not highly recognized in the market. Every job posting for an email marketing specialist that I've seen lists specific softwares they prefer candidates to have experience with, typically Hubspot, Salesforce, and Klaviyo, among others. Literally not a single one has mentioned Keap or Infusionsoft. It also does not integrate very easily with very many other common softwares. Some features are still missing. The new email builder is excellent for design, but for some reason can't do A/B testing, where the old builder could. I can't think of why they wouldn't make sure that was available right at launch because it's such a crucial marketing tool. Also, this may have been a one-off situation, but while going through the process to authenticate the domains used in my account I was given incorrect information by a representative that resulted in my ability to send broadcasts being disabled. A new representive I'm working with has been very helpful in trying to get it resolved, but it's still a frustration. **What problems is Thryv solving and how is that benefiting you?** The biggest benefit is providing a way to automate constant contact with our customers. The automations tool works very well for our needs and lets me create custom paths based on customer profiles and behavior. **Official Response from Alex At Keap:** > Thank you for leaving a detailed review and what you like and don't like about Keap. Hearing from our customers is important to us so we can focus our efforts on areas our customers want and/or need. We're sorry to hear you had issues with DKIM set up, but are glad that you're currently working with a rep to get that sorted out. ### 45. Robust, reliable, and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Thryv?** Keap is extremely reliable. The Keap leadership focuses on being the best CRM for small business instead of trying to be a jack of all trades. They continue to update their features while maintaining their core competencies. It has a great ecosystem of apps, consultants, and integrations. Keap is like the conductor that manages the automations for what happens when, so you deliver the right message to the right person at the right time. Their support is very helpful and listens to feedback. Nearly any marketing campaign can be created using their Automation Builder. **What do you dislike about Thryv?** Keap went through leadership changes, which led to shifting focus away from their original version. They created more introductory level versions which forked their development and shifted their attention away from the Ultimate version. That meant new features for the Ultimate version weren being released slowly. However, after some refocusing and streamlining, they are back to rolling out features for all versions at a good pace. **What problems is Thryv solving and how is that benefiting you?** Keap serves as our CRM and marketing automation software. **Official Response from Alex At Keap:** > Thank you for taking the time to leave such a detailed review! We're happy to hear that you've had a positive experience with Keap so far. We are putting a lot more focus on the Ultimate version and have some exciting things coming up soon. :) ### 46. Smooth and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Thryv?** They are always willing to help and I like that they are always avaible to assist with any concerns i may have. It is very easy to access and userfriendly. **What do you dislike about Thryv?** None at this time. I look foward to working with Thryv to increase my business production. **What problems is Thryv solving and how is that benefiting you?** I don't have any issues at the moment **Official Response from Helina Medhin:** > Thank you for your positive feedback! We strive to be readily available and user-friendly to assist you with any concerns. We look forward to continuing to support your business and helping you achieve your goals. ### 47. Our rep is beyond amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jason Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Thryv?** Our sales rep is on the ball; anytime we have a question or issue pops up she is on it. The customer support has been fantastic; we had some issues with our email transferring over to Thryv and they helped us work out all the kinks. I love that everything is also in 1 spot; for emails and CRM and appointment setting we only have 1 spot to login. I was tired of jumping around to different websites and apps to get my stuff done. **What do you dislike about Thryv?** We had an ongoing issue migrating our google work account and emails over to the thryv platform. **What problems is Thryv solving and how is that benefiting you?** everything is in 1 spot; easy to use. **Official Response from Gabe Vasquez:** > Hi Jason, WOW, thank you for your review and kind words about our team. We are excited to hear how you feel supported and how Thryv is helping you keep everything in one place to run your business more efficiently! - Gabe ### 48. Systemetized my business **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Thryv?** I love that my Sales Funnels and CRM are in the same place. Keap has allowed us to close more deals in less time. **What do you dislike about Thryv?** I don't love that I have to pay extra per user when that user is just an Admin who needs access and the occasional automated email sent to her. **What problems is Thryv solving and how is that benefiting you?** Keap is allowing me to reach my current list and convert leads into customers with an automated sales pipeline. **Official Response from Alex At Keap:** > Hello Jason, Thank you for taking the time to leave us a review. We're glad to hear that Keap has helped you close more deals in less time. We appreciate the feedback surrounding Users and will pass that along to our team. ### 49. Starting My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Edri I. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Thryv?** Thryve is very user friendly! An all in one for all the processes you need, website, payments, invoices and all! They helped me tied up all my lose ends so my business will profit from day one! I'm glad that I decided to pull the trigger on this platform, so far no regrets! All the systems speak to each other. **What do you dislike about Thryv?** They have a 6 month obligation! So make sure you can invest at least that much time. **What problems is Thryv solving and how is that benefiting you?** I've been using thryve from day one so I've avoided so many issues! **Official Response from Gabe Vasquez:** > Hi Edri, thank you for your review and for choosing Thryv! - Gabe ### 50. Helpful and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Steven G. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Thryv?** Thryv has excellent training with friendly and highly capable representatives. It is clear they know their system, and they are able to walk us through it step-by-step. No delay, glitches, or need to find answers later and get back to us. **What do you dislike about Thryv?** The system is a bit complex for boomers like me, but Thryv makes it easy to ask for help and get answers. **What problems is Thryv solving and how is that benefiting you?** One dashboard for social media posts and to receive and respond to online reviews. **Official Response from Gabe Vasquez:** > Hi Mark, thank you for your review. It always makes our day to hear how our team helps our clients. And before you know it, you will be a Thryv expert in no time! - Gabe ## Thryv Discussions - [Integrating to Echosign?](https://www.g2.com/discussions/integrating-to-echosign) - 1 comment, 2 upvotes - [Does InfusionSoft work with the following applications? -Google Apps? -Salesforce? -Wordpress? -any live chat type programs/applications?](https://www.g2.com/discussions/infusionsoft-integration-w-other-applications) - 1 comment, 2 upvotes - [What is the best way to automate the application of the ThryvPay processing fees in Quickbooks?](https://www.g2.com/discussions/what-is-the-best-way-to-automate-the-application-of-the-thryvpay-processing-fees-in-quickbooks) - 1 comment, 1 upvote - [Is there a graphic that would aid in learning how to use Keap's functionality?](https://www.g2.com/discussions/is-there-a-graphic-that-would-aid-in-learning-how-to-use-keap-s-functionality) - 1 comment, 1 upvote - [Why can we not send group emails without using the broadcast?](https://www.g2.com/discussions/why-can-we-not-send-group-emails-without-using-the-broadcast) - 1 comment, 1 upvote - [View Thryv pricing details and edition comparison](https://www.g2.com/products/thryv/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+15%3A37%3A00+-0500&secure%5Bsession_id%5D=2252b441-f2bf-49db-8df5-007510ee1227&secure%5Btoken%5D=82c568573347298af210e22e86658bb279fac5ec07cc0c9f10b4eb4a2a9a0c20&format=llm_user) ## Thryv Integrations - [AbacusLaw by CARET](https://www.g2.com/products/abacuslaw-by-caret/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Clover](https://www.g2.com/products/atlassian-clover/reviews) - [DocuSeal](https://www.g2.com/products/docuseal/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Insightly All-in-One](https://www.g2.com/products/insightly-all-in-one/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Parsey](https://www.g2.com/products/parsey/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Thryv Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Lead Monitoring** - Features - Performance - Identification **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Edit** - Pre-Made - Build - HTML **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - Omnichannel **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Data Capture** - Mobile - Websites - Social Media - Data **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Logistics** - Analytics - Issues - Integrations - Shareable Link **Payment Options** - Multi-Currency - Online payment portal **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **Analytics** - Export/Import - Reporting **Personalization** - Branding - Links **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Customization** - Forms - Personalization - Templates - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Platform** - Accounting integration - E-commerce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Generative AI** - AI Text Generation **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Thryv Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,062 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (533 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)