G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Thryv. Users appreciate the platform's AI features, which simplify responding to reviews and enhance social media management, making it a valuable tool for businesses looking to improve their online reputation.
Users say that Birdeye's implementation process is notably quick and intuitive, with many highlighting the ease of onboarding. In contrast, Thryv users have mentioned challenges with setup, indicating that Birdeye may be a better choice for those seeking a seamless start.
Reviewers mention that Birdeye's automated messaging system is user-friendly and effective in gathering client reviews, leading to a noticeable increase in positive feedback. Thryv, while offering strong marketing automation features, does not seem to match the same level of effectiveness in review generation.
According to verified reviews, Birdeye shines in customer support quality, receiving high praise for its responsiveness and helpfulness. Thryv users, while generally satisfied, have noted that support could be improved, which may be a consideration for businesses that prioritize assistance.
Users highlight that Birdeye's analytics and reporting capabilities are robust, providing valuable insights that help businesses make informed decisions. Thryv offers solid features as well, but some users feel that Birdeye's tools are more comprehensive and easier to navigate.
G2 reviewers indicate that while Thryv is strong in lead capture and email marketing, Birdeye's overall performance in online reputation management and local listing management is superior. This makes Birdeye a more appealing option for businesses focused on enhancing their online presence and customer engagement.
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