# Birdeye vs Thryv Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Birdeye excels in user experience, with many praising its **intuitive interface** and **AI-assisted support**. Users find it easy to navigate and appreciate the seamless integration across various platforms, which significantly enhances their social media and review engagement.
- **According to verified reviews** , Thryv's support team is frequently highlighted for their **helpfulness** and **ease of access**. Users mention that their representatives make the process straightforward, alleviating stress related to website management and overall software use.
- **Users say** that Birdeye's reporting tools are particularly beneficial, allowing businesses to gain valuable insights from their reviews. The platform's ability to automate office listings and marketing posts has been described as a **game changer** for time management.
- **Reviewers mention** that while Thryv provides solid support, some users feel that the software can be less intuitive compared to Birdeye. This has led to occasional challenges in navigating the platform, despite the overall positive feedback regarding customer service.
- **G2 reviewers report** that Birdeye's high satisfaction scores reflect its strong market presence, particularly in online reputation management, where it boasts an impressive score of 99.54. This indicates that users find it highly effective for managing their online presence.
- **According to verified reviews** , Thryv is favored by small businesses, with a significant portion of its user base being from this segment. However, some users express a desire for more advanced features that could enhance their marketing automation capabilities, which Birdeye currently offers more robustly.



| | Birdeye | Thryv | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 4,065 | 1,996 | 
| **Largest Market Segment** | Small-Business (48.2% of reviews) | Small-Business (90.4% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $255.00 Per Month | 

---
## Top Pros & Cons

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

### Thryv

Pros:
- Ease of Use (102 reviews)
- Automation (90 reviews)

Cons:
- Missing Features (60 reviews)
- Learning Curve (50 reviews)

---
## Ratings Comparison
| Rating | Birdeye | Thryv | 
|---|---|---|
  | **Meets Requirements** | 9.3 (3487 reviews) | 8.4 (1556 reviews) | 
  | **Ease of Use** | 9.3 (3543 reviews) | 7.5 (1579 reviews) | 
  | **Ease of Setup** | 9.1 (2598 reviews) | 7.2 (931 reviews) | 
  | **Ease of Admin** | 9.3 (2135 reviews) | 7.9 (901 reviews) | 
  | **Quality of Support** | 9.4 (3320 reviews) | 8.5 (1538 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (2136 reviews) | 8.5 (896 reviews) | 
  | **Product Direction (% positive)** | 9.4 (3424 reviews) | 7.9 (1521 reviews) | 

---
## Pricing

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

### Thryv

#### Entry-Level Pricing

Plan: Thryv Marketing Center

Price: Starting at $255.00 Per Month

Description: For local marketing and ads.

Key Features:
- Social Media Management
- Enhanced Local Listings
- Online Review Management

[Browse all 2 editions](https://www.g2.com/products/thryv/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.8/10 | 578 |

#### Sales Force Automation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (457 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.9 (406 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.1 (433 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.2 (257 reviews) | 
| **Desktop Integration** | Not enough data | 8.1 (391 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 7.8 (335 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 7.7 (317 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 7.7 (342 reviews) | 

#### Marketing Automation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.7 (461 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.7 (448 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 8.4 (442 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.7 (357 reviews) ✓ Verified | 

#### Customer Support

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Case Management** | Not enough data | 7.7 (350 reviews) | 
| **Customer Support Portal** | Not enough data | 8.0 (386 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.0 (396 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 7.5 (340 reviews) | 
| **Support Analytics** | Not enough data | 7.8 (343 reviews) | 

#### Reporting & Analytics

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (412 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (457 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.2 (324 reviews) | 

#### Mobile & Social

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 7.8 (181 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 8.0 (199 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.6 (340 reviews) ✓ Verified | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (319 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.3 (305 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (332 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 7.5 (231 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.6 (247 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 7.7 (277 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.4 (342 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 7.5 (268 reviews) | 

#### Integration

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.9 (316 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.0 (305 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (277 reviews) ✓ Verified | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (111 reviews) | 

#### Agentic AI - CRM

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.8/10 | 678 |

#### Email Marketing

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.4 (574 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.5 (560 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.2 (548 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | 8.6 (548 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 7.9 (516 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 7.9 (463 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 7.2 (365 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 7.6 (481 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 7.6 (379 reviews) | 

#### Lead Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.3 (492 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 8.1 (471 reviews) ✓ Verified | 
| **Segmentation** | Not enough data | 8.4 (478 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 7.9 (403 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 8.4 (479 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 7.7 (411 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 8.3 (477 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 8.3 (480 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Program Management** | Not enough data | 8.2 (456 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | Not enough data | 8.1 (409 reviews) | 
| **Calendaring** | Not enough data | 7.9 (374 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 7.2 (324 reviews) | 

#### Social

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Social Listening** | Not enough data | 7.1 (309 reviews) ✓ Verified | 
| **Social Sharing** | Not enough data | 7.6 (346 reviews) ✓ Verified | 
| **Social Campaigns** | Not enough data | 7.6 (338 reviews) ✓ Verified | 
| **Social Media Engagement** | Not enough data | 7.4 (332 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 7.3 (319 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.0 (518 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 7.5 (404 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | 7.3 (372 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 7.5 (363 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 6.9 (330 reviews) | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customization ** | Not enough data | 7.9 (388 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.0 (353 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.7 (5 reviews) | 8.2 (380 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 7.3 (264 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 7.5 (268 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.2 (377 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 7.4 (297 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.0 (371 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.8 (345 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.8 (341 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 472 |
| **Thryv** | N/A | N/A |

#### Messenger

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.5 (384 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.8 (388 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.9 (383 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Social Media** | 8.9 (402 reviews) ✓ Verified | Not enough data | 
| **Website** | 8.9 (390 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 9.0 (401 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 8.1 (324 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.3 (316 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Targeting** | 8.9 (389 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.7 (378 reviews) | Not enough data | 
| **Analytics** | 9.0 (387 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.7 (372 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.6 (353 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | 8.3 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (30 reviews) | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | 8.7 (31 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### Lead Generation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.1/10 | 116 |

#### Templates

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Text and Themes** | Not enough data | 7.6 (104 reviews) | 
| **Stock Images** | Not enough data | 6.4 (87 reviews) | 
| **Proofing** | Not enough data | 6.8 (87 reviews) | 
| **Mobile Responsive** | Not enough data | 7.4 (95 reviews) | 

#### Edit

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Pre-Made** | Not enough data | 7.4 (93 reviews) | 
| **Build** | Not enough data | 7.9 (102 reviews) | 
| **HTML** | Not enough data | 7.5 (88 reviews) | 

#### Logistics

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Analytics** | Not enough data | 7.3 (96 reviews) | 
| **Issues** | Not enough data | 7.1 (92 reviews) | 
| **Integrations** | Not enough data | 7.6 (93 reviews) | 
| **Shareable Link** | Not enough data | 7.7 (90 reviews) | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.5 (48 reviews) | 
| **AI Text Summarization** | Not enough data | 5.5 (48 reviews) | 

#### Agentic AI - Email Template Builder

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 328 |
| **Thryv** | N/A | N/A |

#### Text Messaging

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Bulk SMS** | 9.0 (270 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.1 (270 reviews) | Not enough data | 
| **Text Scheduler** | 8.7 (243 reviews) | Not enough data | 
| **Automatic Replies** | 9.1 (280 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.8 (241 reviews) | Not enough data | 
| **Personalization** | 8.9 (254 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Reporting** | 9.0 (260 reviews) | Not enough data | 
| **Automation** | 9.0 (259 reviews) | Not enough data | 
| **White Label** | 8.5 (201 reviews) | Not enough data | 
| **Text-to-Landline** | 8.4 (203 reviews) | Not enough data | 
| **Short Codes** | 8.3 (186 reviews) | Not enough data | 
| **API Integration** | 8.5 (201 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (37 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (38 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (36 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (36 reviews) | Not enough data | 
| **Decision Making** | 7.7 (37 reviews) | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 583 |
| **Thryv** | 8.6/10 | 139 |

#### Listing Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Network Directory** | 8.9 (455 reviews) ✓ Verified | 8.7 (111 reviews) ✓ Verified | 
| **Data Aggregators** | 8.8 (424 reviews) ✓ Verified | 8.5 (98 reviews) ✓ Verified | 
| **Duplicate Monitoring** | 8.6 (383 reviews) | 8.4 (99 reviews) ✓ Verified | 
| **Optimization** | 8.8 (447 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 

#### Performance

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Real-Time Updates** | 8.9 (497 reviews) ✓ Verified | 8.7 (117 reviews) ✓ Verified | 
| **Analytics** | 9.1 (505 reviews) ✓ Verified | 8.7 (120 reviews) ✓ Verified | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.6/10 | 46 |
| **Thryv** | 8.8/10 | 80 |

#### Payment Processing

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Encryption** | 8.9 (41 reviews) | 8.9 (55 reviews) | 
| **Credit Card Processing** | 9.1 (43 reviews) | 9.2 (64 reviews) | 
| **Mobile Payments** | 9.4 (43 reviews) | 9.3 (60 reviews) | 
| **Digital Wallet Integration** | 8.8 (38 reviews) | 8.8 (53 reviews) | 

#### Administration

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (40 reviews) | 8.9 (55 reviews) | 
| **E-commerce Integration** | 8.5 (37 reviews) | 8.8 (46 reviews) | 
| **Processing Fees** | 8.3 (40 reviews) | 8.1 (61 reviews) | 
| **POS Integration** | 8.0 (35 reviews) | Feature Not Available | 
| **Omnichannel** | 8.5 (36 reviews) | 8.5 (50 reviews) | 
| **Levels 1 & 2** | 8.6 (36 reviews) | Feature Not Available | 
| **Level 3** | 8.5 (36 reviews) | Feature Not Available | 

#### Payment Options

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Multi-Currency** | 7.6 (36 reviews) | 8.5 (45 reviews) | 
| **Online payment portal** | 9.0 (42 reviews) | 9.4 (63 reviews) | 

#### Security

| Feature | Birdeye | Thryv | 
|---|---|---|
| **POS Verification** | 8.5 (35 reviews) | Feature Not Available | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Accounting integration** | 8.5 (36 reviews) | 8.5 (50 reviews) | 
| **E-commerce Integration** | 8.4 (37 reviews) | 8.6 (44 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 9.0/10 | 437 |
| **Thryv** | N/A | N/A |

#### Local Search Optimization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Rank Tracking** | 8.6 (214 reviews) | Not enough data | 
| **Online Listings** | 9.1 (374 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.2 (383 reviews) ✓ Verified | Not enough data | 
| **Reputation Management** | 9.4 (402 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.8 (356 reviews) | Not enough data | 
| **Dashboards and Reporting** | 9.1 (389 reviews) ✓ Verified | Not enough data | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Birdeye | Thryv | 
|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Link Building** | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 543 |
| **Thryv** | 8.6/10 | 201 |

#### Content & Collaboration

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Content Calendar** | 8.6 (420 reviews) | 8.9 (141 reviews) | 
| **Content Library** | 8.4 (413 reviews) | 8.3 (140 reviews) | 
| **Shared Inbox** | 8.7 (422 reviews) | 8.3 (124 reviews) | 
| **Approval Workflows** | 8.4 (402 reviews) | 8.0 (116 reviews) | 
| **Users and Permissions** | 8.8 (413 reviews) | 8.4 (127 reviews) | 
| **Content Creation** | 8.5 (412 reviews) | 8.7 (110 reviews) | 

#### Social Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Social Analytics** | 8.7 (476 reviews) | 8.8 (160 reviews) | 
| **Social Publishing** | 9.0 (495 reviews) | 9.0 (172 reviews) | 
| **Campaign Optimization** | 8.5 (447 reviews) | 8.8 (166 reviews) | 
| **Social Engagement** | 8.9 (470 reviews) | 8.9 (164 reviews) | 
| **Social Ads** | 7.9 (431 reviews) | Feature Not Available | 
| **Campaign Planning** | 8.3 (429 reviews) | 8.5 (110 reviews) | 
| **Hashtag Capabilites** | 8.4 (384 reviews) | 8.6 (52 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (93 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (91 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (101 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (94 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (94 reviews) | Not enough data | 
| **Decision Making** | 8.4 (95 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.4/10 | 639 |
| **Thryv** | N/A | N/A |

#### Analytics

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.7 (492 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (485 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (463 reviews) | Not enough data | 
| **Gamification** | 8.0 (414 reviews) | Not enough data | 

#### Customization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Stakeholder Management** | 8.5 (421 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (404 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (432 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (412 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.7 (355 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (355 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (56 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (55 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (56 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 19 |
| **Thryv** | N/A | N/A |

#### Responses

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Personalization** | 9.4 (15 reviews) | Not enough data | 
| **Route To Human** | 9.3 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (14 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Sales Follow-Up** | 8.3 (12 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Lead Generation** | 8.9 (12 reviews) | Not enough data | 
| **Document Processing** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (13 reviews) | Not enough data | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Conversation Editor** | 9.2 (13 reviews) | Not enough data | 
| **Integration** | 9.3 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.0 (13 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Independent Decision Making** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (12 reviews) | Not enough data | 
| **Task Execution** | 8.6 (13 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.9 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (14 reviews) | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 264 |
| **Thryv** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Online Presence Management** | 9.0 (212 reviews) | Not enough data | 
| **Patient Feedback Management** | 9.3 (215 reviews) | Not enough data | 
| **Patient Portal** | 8.0 (190 reviews) | Not enough data | 
| **Patient Communications** | 8.8 (210 reviews) | Not enough data | 
| **Integration with Wearables** | 7.8 (187 reviews) | Not enough data | 

#### Operations

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Workflow Management** | 8.8 (213 reviews) | Not enough data | 
| **Interoperability** | 8.6 (202 reviews) | Not enough data | 
| **Digital Intake Forms** | 8.2 (205 reviews) | Not enough data | 
| **Engagement Measuring** | 8.8 (200 reviews) | Not enough data | 
| **Patient Satisfaction Management** | 9.0 (205 reviews) | Not enough data | 
| **EHR Integration** | 8.0 (194 reviews) | Not enough data | 
| **IPC Systems Integration** | 7.9 (188 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 271 |
| **Thryv** | N/A | N/A |

#### Responses

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customization** | 8.8 (234 reviews) | Not enough data | 
| **Control** | 8.7 (232 reviews) | Not enough data | 
| **Route To Human** | 8.7 (223 reviews) | Not enough data | 
| **Menu bars** | Feature Not Available | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Live chat** | 9.0 (240 reviews) | Not enough data | 
| **Integrations** | 8.8 (226 reviews) | Not enough data | 
| **Branding** | 8.9 (236 reviews) | Not enough data | 
| **Analytics** | 8.8 (229 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.8 (223 reviews) | Not enough data | 
| **Collection of information** | 8.9 (236 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.4 (158 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (150 reviews) | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.3/10 | 72 |

#### Page Customization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Drag and Drop** | Not enough data | 8.0 (63 reviews) | 
| **Templates** | Not enough data | 7.7 (67 reviews) | 
| **Advanced Customization** | Not enough data | 7.3 (61 reviews) | 
| **Content Library** | Not enough data | 7.4 (61 reviews) | 

#### Page Optimization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.1 (45 reviews) | 
| **Mobile Responsive** | Not enough data | 7.4 (58 reviews) | 
| **Web Analytics** | Not enough data | 6.8 (47 reviews) | 
| **SEO** | Not enough data | 6.1 (43 reviews) | 

#### Integrations

| Feature | Birdeye | Thryv | 
|---|---|---|
| **E-Commerce Integration** | Not enough data | 7.2 (55 reviews) | 
| **Email Marketing Integration** | Not enough data | 8.4 (61 reviews) | 
| **Domain Integration** | Not enough data | 7.6 (54 reviews) | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (18 reviews) | 

#### Agentic AI - Landing Page Builders

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.7/10 | 111 |

#### Lead Monitoring

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Features** | Not enough data | 8.2 (98 reviews) | 
| **Performance** | Not enough data | 8.0 (93 reviews) | 
| **Identification** | Not enough data | 7.1 (81 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Mobile** | Not enough data | 7.4 (84 reviews) | 
| **Websites** | Not enough data | 7.9 (90 reviews) | 
| **Social Media** | Not enough data | 6.4 (70 reviews) | 
| **Data** | Not enough data | 7.4 (85 reviews) | 

#### Analytics

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Export/Import** | Not enough data | 8.2 (90 reviews) | 
| **Reporting** | Not enough data | 7.7 (93 reviews) | 

#### Customization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Forms** | Not enough data | 7.7 (97 reviews) | 
| **Personalization** | Not enough data | 8.1 (94 reviews) | 
| **Templates** | Not enough data | 7.9 (94 reviews) | 
| **Integration** | Not enough data | 7.8 (88 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.9/10 | 729 |
| **Thryv** | N/A | N/A |

#### Feedback Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Tagging** | 8.7 (518 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Custom Reports and Dashboards** | 9.0 (603 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Thematic Analysis** | 8.7 (524 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (530 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (519 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Online Reviews** | 9.5 (683 reviews) | Not enough data | 
| **Surveys** | 9.1 (585 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | Not enough data | 
| **Customer Service Channels** | 9.0 (549 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.7 (425 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (419 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.7/10 | 439 |
| **Thryv** | N/A | N/A |

#### Conversational Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Personalization** | 8.8 (388 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.8 (343 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (314 reviews) | Not enough data | 

#### Support Automation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Intelligent Routing** | 8.7 (333 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (341 reviews) | Not enough data | 
| **Transcripts** | 8.8 (334 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (300 reviews) | Not enough data | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.4 (237 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (235 reviews) | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 8.4/10 | 86 |

#### Notifications

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | 8.9 (79 reviews) | 
| **Appointment Follow-Up** | Not enough data | 8.9 (79 reviews) | 
| **Scheduling Notifications** | Not enough data | 9.0 (77 reviews) | 

#### Settings

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Time Zone Detection** | Not enough data | 8.6 (71 reviews) | 
| **Availability Settings** | Not enough data | 8.9 (78 reviews) | 
| **Blocked Time Settings** | Not enough data | 8.9 (79 reviews) | 

#### Personalization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Branding** | Not enough data | 8.9 (75 reviews) | 
| **Links** | Not enough data | 8.9 (74 reviews) | 

#### Integrations

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 8.6 (68 reviews) | 
| **Website Integration** | Not enough data | 9.1 (74 reviews) | 
| **Payment Acceptance** | Not enough data | 8.7 (74 reviews) | 
| **Video Conferencing** | Not enough data | 8.1 (61 reviews) | 
| **Communication** | Not enough data | 8.6 (74 reviews) | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (36 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (31 reviews) | 
| **AI Text-to-Image** | Not enough data | 7.4 (30 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.4 (30 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.3 (30 reviews) | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.8/10 | 574 |
| **Thryv** | N/A | N/A |

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | 8.6 (183 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (180 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.1 (171 reviews) | Not enough data | 

#### Communication

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Pop-up Chat** | 9.0 (357 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.1 (383 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (267 reviews) | Not enough data | 
| **In-App Messaging** | 9.2 (358 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (244 reviews) | Not enough data | 

####  Internal Use

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customization ** | 8.8 (503 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.0 (350 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.7 (269 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (273 reviews) | Not enough data | 
| **Team Inbox ** | 9.2 (335 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (270 reviews) | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.3/10 | 27 |
| **Thryv** | N/A | N/A |

#### Content Generation - AI Content Creation Platforms

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Output quality** | 7.7 (25 reviews) | Not enough data | 
| **Branding** | 7.9 (25 reviews) | Not enough data | 
| **Performance** | 8.5 (24 reviews) | Not enough data | 

#### Management - AI Content Creation Platforms

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Collaboration** | 7.9 (22 reviews) | Not enough data | 
| **Security and Privacy** | 8.7 (25 reviews) | Not enough data | 
| **Moderation** | 8.6 (24 reviews) | Not enough data | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 52 |
| **Thryv** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (49 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (49 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (49 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | 7.2/10 | 29 |

#### Agentic AI - Lead Scoring

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 7.5 (27 reviews) | 
| **Lead Assignment** | Not enough data | 7.5 (26 reviews) | 
| **Pipeline Acceleration** | Not enough data | 7.2 (26 reviews) | 

#### Discovery

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Lead Management** | Not enough data | 7.6 (27 reviews) | 
| **Scoring/Ranking** | Not enough data | 7.1 (26 reviews) | 
| **Lead Context** | Not enough data | 6.9 (21 reviews) | 

#### Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Conversion Viability** | Not enough data | 6.8 (21 reviews) | 
| **Workflow** | Not enough data | 7.6 (22 reviews) | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Data Synchronization** | Not enough data | 6.9 (22 reviews) | 
| **Analysis** | Not enough data | 6.9 (25 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.5/10 | 2327 |
| **Thryv** | 8.4/10 | 175 |

#### Consumer Intelligence

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customer Feedback** | 9.3 (2000 reviews) ✓ Verified | 8.6 (136 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.6 (1433 reviews) ✓ Verified | 8.4 (136 reviews) ✓ Verified | 
| **Sentiment Analysis** | 8.8 (1628 reviews) ✓ Verified | 8.2 (132 reviews) ✓ Verified | 

#### Reporting

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Corporate Reporting** | 8.8 (1636 reviews) ✓ Verified | 7.8 (110 reviews) ✓ Verified | 
| **Dashboard** | 9.2 (2011 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (1642 reviews) ✓ Verified | 8.9 (152 reviews) ✓ Verified | 
| **Social Media Management** | 8.7 (1499 reviews) ✓ Verified | 8.8 (153 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 8.4 (1272 reviews) | 8.6 (142 reviews) | 

#### Generative AI

| Feature | Birdeye | Thryv | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.2 (41 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (311 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (289 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (333 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (292 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (296 reviews) | Not enough data | 
| **Decision Making** | 8.1 (290 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### Discovery

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### Platform

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | 8.2/10 | 13 |
| **Thryv** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Automated Ticket Resolution** | 8.3 (7 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.7 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.1 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.6 (7 reviews) | Not enough data | 
| **Multilingual Support** | 8.1 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Proactive Customer Outreach** | 8.3 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (9 reviews) | Not enough data | 
| **Escalation Handling** | 8.1 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 9.2 (8 reviews) | Not enough data | 

#### Automation

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Customer Interaction Automation** | 8.2 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (8 reviews) | Not enough data | 
| **Document Processing** | 7.9 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Independent Decision Making** | 7.9 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 8.1 (8 reviews) | Not enough data | 
| **Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Problem Solving** | 8.1 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Birdeye** | N/A | N/A |
| **Thryv** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Birdeye | Thryv | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

**Unique to Birdeye (17):** [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Thryv (6):** [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [CRM Software](https://www.g2.com/categories/crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Birdeye | Thryv | 
|---|---|---|
| **Small-Business** | 48.2% | 90.4% | 
| **Mid-Market** | 35.1% | 8.2% | 
| **Enterprise** | 16.6% | 1.3% | 

### By Industry

#### Birdeye

- **Hospital & Health Care:** 9.8%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.8%
- **Veterinary:** 5.4%
- **Financial Services:** 5.4%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 36.0%

#### Thryv

- **Marketing and Advertising:** 13.8%
- **Health, Wellness and Fitness:** 6.9%
- **Professional Training & Coaching:** 5.7%
- **Real Estate:** 5.1%
- **Construction:** 4.9%
- **Consumer Services:** 3.9%
- **Information Technology and Services:** 3.7%
- **Financial Services:** 3.6%
- **Management Consulting:** 3.4%
- **Computer Software:** 2.8%
- **Other:** 46.3%

---
## Alternatives

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4045 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (640 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1122 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3921 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)

### Alternatives to Thryv

- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1122 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14695 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14772 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (640 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)

---
## Top Discussions

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

### Thryv

- Title: [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) — 4 comments
  > **Top comment:** "Keap is an Infusionsoft product."
- Title: [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) — 3 comments
  > **Top comment:** "We use it to manage our contacts, collect leads, send email broadcasts, and automate marketing processes and connect disparate systems like ClickFunnels and..."
- Title: [What is Thryv software?](https://www.g2.com/discussions/what-is-thryv-software) — 3 comments
  > **Top comment:** "A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!"
- Title: [What else should I be using to fully benefit from the platform?](https://www.g2.com/discussions/24182-what-else-should-i-be-using-to-fully-benefit-from-the-platform) — 3 comments, 1 upvote
  > **Top comment:** "Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just..."
- Title: [How much does Thryv software cost?](https://www.g2.com/discussions/how-much-does-thryv-software-cost) — 2 comments
  > **Top comment:** "$2400/year is the cheapest"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/birdeye-vs-thryv)