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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
Contact Us
Starting at $244.00 Per Month
Birdeye
Star Rating
(3,689)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansThryv
Star Rating
(1,991)4.3 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $244.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in ease of use with a score of 9.3, while Thryv lags behind at 7.5. Reviewers mention that Birdeye's intuitive interface makes it easy for small businesses to navigate and utilize its features effectively.
- Reviewers mention that Birdeye's quality of support is outstanding, scoring 9.4 compared to Thryv's 8.5. Users on G2 highlight the responsiveness and helpfulness of Birdeye's support team, which is crucial for businesses needing quick assistance.
- Users say that Birdeye's customer feedback feature is highly rated at 9.2, while Thryv's is lower at 8.7. Reviewers appreciate how Birdeye allows businesses to gather and analyze customer reviews seamlessly, enhancing their reputation management.
- G2 users report that Birdeye's dashboard functionality scores 9.2, significantly higher than Thryv's 8.9. Users mention that Birdeye's dashboard provides a comprehensive overview of metrics, making it easier to track performance and make informed decisions.
- Reviewers mention that both products offer solid online payment portal capabilities, but Birdeye scores slightly lower at 9.1 compared to Thryv's 9.4. Users appreciate Thryv's streamlined payment processing, which integrates well with their existing systems.
- Users on G2 report that Birdeye's product direction is rated at 9.5, indicating a strong commitment to continuous improvement, while Thryv's score of 7.9 suggests room for growth. Reviewers say that Birdeye's regular updates and feature enhancements keep the software relevant and effective for users.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Thryv
Thryv Marketing Center
Starting at $244.00
Per Month
For local marketing and ads.
- Social Media Management
- Enhanced Local Listings (64 key sites)
- Online Review Management
Free Trial
Birdeye
Free Trial is available
Thryv
No trial information availableRatings
Meets Requirements
9.3
3,158
8.4
1,556
Ease of Use
9.3
3,213
7.5
1,579
Ease of Setup
9.1
2,299
7.2
932
Ease of Admin
9.3
1,909
7.9
899
Quality of Support
9.4
3,018
8.5
1,538
Has the product been a good partner in doing business?
9.5
1,911
8.5
894
Product Direction (% positive)
9.5
3,122
7.9
1,520
Features by Category
Sales Force Automation
Not enough data
8.5
458
|
Verified
Not enough data
Feature Not Available
Not enough data
7.9
407
|
Verified
Not enough data
8.1
434
|
Verified
Not enough data
7.2
258
Not enough data
8.1
392
|
Verified
Not enough data
7.8
336
|
Verified
Not enough data
7.7
318
|
Verified
Not enough data
7.7
343
Marketing Automation
Not enough data
8.7
462
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.4
443
|
Verified
Not enough data
7.7
358
|
Verified
Customer Support
Not enough data
7.7
350
Not enough data
8.0
387
|
Verified
Not enough data
8.0
397
|
Verified
Not enough data
7.5
341
Not enough data
7.8
344
Reporting & Analytics
Not enough data
7.9
413
|
Verified
Not enough data
8.2
458
|
Verified
Not enough data
7.2
325
Mobile & Social
Not enough data
7.8
182
|
Verified
Not enough data
8.1
200
|
Verified
Not enough data
7.6
341
|
Verified
Platform
Not enough data
8.1
321
|
Verified
Not enough data
8.3
307
Not enough data
8.5
335
|
Verified
Not enough data
7.5
232
Not enough data
7.6
249
Not enough data
7.7
279
|
Verified
Not enough data
8.4
344
|
Verified
Not enough data
7.6
271
Integration
Not enough data
8.0
319
|
Verified
Not enough data
8.0
307
|
Verified
Not enough data
7.9
278
|
Verified
Generative AI
Not enough data
6.6
112
Agentic AI - CRM
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
6.9
6
Email Marketing
Not enough data
8.4
574
|
Verified
Not enough data
8.5
560
|
Verified
Not enough data
8.2
548
|
Verified
Not enough data
8.6
548
|
Verified
Online Marketing
Not enough data
7.9
516
|
Verified
Not enough data
7.9
463
|
Verified
Not enough data
7.2
365
|
Verified
Not enough data
7.6
481
|
Verified
Not enough data
7.6
379
Lead Management
Not enough data
8.3
492
|
Verified
Not enough data
8.1
471
|
Verified
Not enough data
8.4
478
|
Verified
Not enough data
7.9
403
|
Verified
Not enough data
8.4
479
|
Verified
Not enough data
7.7
411
|
Verified
Not enough data
8.3
477
|
Verified
Not enough data
8.3
480
|
Verified
Campaign Management
Not enough data
8.2
456
|
Verified
Not enough data
8.1
409
Not enough data
7.9
374
|
Verified
Not enough data
7.2
324
Social
Not enough data
7.1
309
|
Verified
Not enough data
7.6
346
|
Verified
Not enough data
7.6
338
|
Verified
Not enough data
7.4
332
|
Verified
Not enough data
7.3
319
|
Verified
Reporting & Analytics
Not enough data
8.0
518
|
Verified
Not enough data
7.5
404
|
Verified
Not enough data
7.3
372
|
Verified
Not enough data
7.5
363
|
Verified
Not enough data
6.9
330
Platform
Not enough data
7.9
391
|
Verified
Not enough data
8.0
356
|
Verified
Not enough data
8.2
383
|
Verified
Not enough data
7.3
265
|
Verified
Not enough data
7.5
270
|
Verified
Not enough data
8.2
380
|
Verified
Not enough data
7.4
299
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.0
374
|
Verified
Not enough data
7.8
347
|
Verified
Not enough data
7.8
342
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.6
381
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
7.6
104
Not enough data
6.4
87
Not enough data
6.8
87
Not enough data
7.4
95
Edit
Not enough data
7.4
93
Not enough data
7.9
102
Not enough data
7.5
88
Logistics
Not enough data
7.3
96
Not enough data
7.1
92
Not enough data
7.6
93
Not enough data
7.7
90
Generative AI
Not enough data
5.5
48
Not enough data
5.5
48
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
445
|
Verified
8.7
111
|
Verified
8.8
417
|
Verified
8.5
98
|
Verified
8.5
373
8.4
99
|
Verified
8.8
438
|
Verified
8.7
109
|
Verified
Performance
8.9
488
|
Verified
8.7
117
|
Verified
9.0
487
|
Verified
8.7
120
|
Verified
Payment Processing
8.9
42
9.0
56
9.0
42
9.2
65
9.3
42
9.3
61
8.7
38
8.8
54
Administration
8.9
40
8.9
56
8.5
38
8.8
47
8.2
41
8.1
62
8.0
36
Feature Not Available
8.6
37
8.6
51
8.6
37
Feature Not Available
8.5
37
Feature Not Available
Payment Options
7.7
37
8.5
46
9.0
41
9.4
64
Security
8.5
36
Feature Not Available
Platform
8.6
37
8.6
51
8.4
38
8.7
45
Local Search Optimization
8.6
214
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
384
|
Verified
Not enough data
Content & Collaboration
8.6
412
8.9(won by 0.3)
141
8.4(won by 0.1)
405
8.3
140
8.7(won by 0.4)
412
8.3
124
8.4(won by 0.4)
396
8.0
116
8.8(won by 0.4)
406
8.4
127
8.5
403
8.7(won by 0.2)
110
Social Management
8.7
454
8.8(won by 0.1)
160
8.9(tied score)
455
8.9(tied score)
171
8.5
442
8.8(won by 0.3)
166
8.8
445
8.9(won by 0.1)
163
7.9(won by default)
424
Feature Not Available
8.4
422
8.5(won by 0.1)
110
8.4
376
8.6(won by 0.2)
52
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
189
Not enough data
8.8
203
Not enough data
7.8
187
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
205
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
231
Not enough data
8.7
222
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
238
Not enough data
8.8
225
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.9
222
Not enough data
9.0
236
Not enough data
Generative AI
8.4
154
Not enough data
8.7
150
Not enough data
Page Customization
Not enough data
8.0
63
Not enough data
7.7
67
Not enough data
7.3
61
Not enough data
7.4
61
Page Optimization
Not enough data
7.1
45
Not enough data
7.4
58
Not enough data
6.8
47
Not enough data
6.1
43
Integrations
Not enough data
7.2
55
Not enough data
8.4
61
Not enough data
7.6
54
Generative AI
Not enough data
6.6
18
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.2
98
Not enough data
8.0
93
Not enough data
7.1
81
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
7.4
84
Not enough data
7.9
90
Not enough data
6.4
70
Not enough data
7.4
85
Analytics
Not enough data
8.2
90
Not enough data
7.7
93
Customization
Not enough data
7.7
97
Not enough data
8.1
94
Not enough data
7.9
94
Not enough data
7.8
88
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
600
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
530
Not enough data
8.6
521
Not enough data
Feedback Sources
9.5
669
Not enough data
9.1
582
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Notifications
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
9.1
78
Settings
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
8.9
80
Personalization
Not enough data
8.9
76
Not enough data
8.9
75
Integrations
Not enough data
8.6
69
Not enough data
9.1
75
Not enough data
8.8
75
Not enough data
8.1
62
Not enough data
8.6
75
Generative AI
Not enough data
7.6
37
Not enough data
7.4
32
Not enough data
7.5
31
Not enough data
7.5
31
Not enough data
7.4
31
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
181
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
273
Not enough data
9.2
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.5
27
Not enough data
7.5
26
Not enough data
7.2
26
Discovery
Not enough data
7.6
27
Not enough data
7.1
26
Not enough data
6.9
21
Management
Not enough data
6.8
21
Not enough data
7.6
22
Platform
Not enough data
6.9
22
Not enough data
6.9
25
Consumer Intelligence
9.2
1819
|
Verified
8.6
136
|
Verified
8.6
1418
|
Verified
8.4
136
|
Verified
8.8
1602
|
Verified
8.2
132
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1591
|
Verified
7.8
110
|
Verified
9.2
1853
|
Verified
8.8
147
|
Verified
Media Monitoring
8.7
1617
|
Verified
8.9
152
|
Verified
8.6
1439
|
Verified
8.8
153
|
Verified
8.4
1268
8.6
142
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
7.2
41
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Thryv are categorized as Payment Processing, Online Reputation Management, Local Listing Management, and Social Media Management
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Experience Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Thryv is categorized as Marketing Automation, Lead Capture, Lead Scoring, Email Template Builder, Landing Page Builders, Online Appointment Scheduling, and CRM
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thryv
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.7%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.8%
Marketing and Advertising
13.8%
Health, Wellness and Fitness
6.9%
Professional Training & Coaching
5.7%
Real Estate
5.1%
Construction
4.9%
Other
63.6%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is Thryv software?
3 Comments
JM
A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!Read more
What else should I be using to fully benefit from the platform?
3 Comments
MS
Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just...Read more
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