Tekst.ai Reviews & Product Details

In our organization, we started using Tekst.ai primarily to bring more structure to shared mailboxes, where sometimes up to 10 colleagues share a single inbox. It provides clarity, not everyone is constantly distracted by emails that aren’t meant for them. Additionally, the draft response feature is a real time-saver, allowing us to provide customers with an initial standard reply right away. It also helps new colleagues avoid spending too much time figuring out how to phrase things to customers. The team o Tekst.ai is very approachable. You can reach out to them for support, but they also actively think along with us as a company and about how we work. Review collected by and hosted on G2.com.

There isn’t really anything specific that I disliked. In the beginning, there was of course a trial-and-error period. I believe Tekst.ai still has a lot of potential to evolve, and this can only happen by having many people use the tool and make it smarter. Review collected by and hosted on G2.com.

We rolled out Tekst.ai in our wholesaler’s customer service department and have been live for two months. What stands out most is how quickly the model learned our real‑world data and started delivering consistently accurate predictions (90%+ in our use cases). That level of precision turned AI from “interesting” to dependable, and it shows up daily in better routing and faster responses.

The second killer feature is the ability to trigger automated actions straight from predictions. Instead of just classifying, Tekst.ai drives the next step—from tagging and prioritization to kicking off workflows. That’s where the productivity gains really compound.

Salesforce integration has been smooth and pragmatic. Tekst.ai fits right into our existing processes, so we didn’t need big workarounds to see value quickly. Finally, the roadmap is genuinely exciting—process mining and self‑learning capabilities feel like the next leap toward proactive, continuously improving service operations.

Bottom line: Fast to value, highly accurate, easy to operationalize, and clearly heading in the right direction. Review collected by and hosted on G2.com.

In all honesty they are growing very fast and that sometimes brings a bit of mismatched expectations in timelines. But they are learning from this, and improving.

Oh and yes they deliver fast results, but at to their estimations a realistic impact of the internal change management to really pick a good go-live date Review collected by and hosted on G2.com.

We’ve been working with Tekst.ai for just over a year now, and the impact on our internal operations has been significant. Their team has supported us in organizing our personal mailboxes, setting up and optimizing our new ticketing system, and implementing smart automations that have allowed our sales team to focus less on administrative tasks and more on what truly matters: our customers.

At our company, customer satisfaction is at the core of everything we do. Tekst.ai has proven to be a valuable partner in helping us align our tools and workflows with that priority. Their team is highly responsive, proactive, and solution-oriented — they don’t just offer technology, they think along with us to find the best fit for our needs.

There’s still a lot of potential ahead, and we’re confident that with Tekst.ai’s continued support, we’ll be able to further streamline our processes and keep shifting our focus where it belongs: on providing exceptional service to our customers.

We would definitely recommend Tekst.ai to any company looking to improve their efficiency while keeping people and customer experience at the center. Review collected by and hosted on G2.com.

As with any AI-driven system, it’s important to recognize that Tekst.ai requires training and refinement to reach its full potential. In some cases, the tool may deliver results that differ from what we initially expected, especially during the early stages of a new automation or flow. This means there is a learning curve involved, and each process needs proper setup and fine-tuning before it runs smoothly and delivers consistent outcomes.

That said, we understand this is a natural part of working with advanced technologies like AI. The Tekst.ai team has been very supportive in guiding us through these moments and continuously improves the system based on our feedback. With ongoing training and collaboration, we’re confident these initial hurdles will continue to decrease over time. Review collected by and hosted on G2.com.

From the heart of Ghent emerges a start-up that's not just keeping pace with the future - it's shaping it. The Tekst AI model, the brainchild of a dynamic and fast-growing team of young innovators, is redefining how customer service teams operate by harnessing the power of AI. In a landscape where speed, accuracy and human touch matter more than ever, Tekst is hitting all the right notes.

What stands out most about Tekst is its seamless integration of AI into human workflows. The platform doesn't try to replace the human touch - which might frighten lots of employees - it enhances it. Add to that the energetic and collaborative team that's listening to feedback, eager to learn and focusses on building a strong and personal relationship with the customer. Tekst is improving a breakneck speed. Taking all this into account, you've got a real good partner and not just a product.

Tekst tackles one of the biggest challenges in customer service: efficiency without compromise. By automating the repetitive, it reduces average handle time, improves resolution quality and frees up agents to focus on what really matters: empathy, proactivity and customer satisfaction.

Let's also not forget that Tekst is offering a very high customer support/responsiveness and their model can be implemented in a short period. A good preparation of the project is key.

Tekst is a force multiplier. If you're serious about scaling support without sacrificing quality, this is the team and technology to work with. Review collected by and hosted on G2.com.

There is not much to dislike, though if I had to nitpick, it would be that the learning curve in the beginning requires a very small bit of patience. Like any smart AI tool, it needs a very short calibration period before it reaches peak performance. As I said, nitpicking, because, once it's up and running, it's incredibly accurate. Review collected by and hosted on G2.com.

It brings clarity in messy shared inboxes where we do our daily job. By labelling we add a priority to mails. trough automations we redirect tasks to the right team. We work smarter not harder. It was easy to set up.The change/people side of things is the hardest, but once up and running no complaints Review collected by and hosted on G2.com.

The product and the teams is still evolving - many great things ahead Review collected by and hosted on G2.com.

We’ve been working with Tekst, a promising AI startup based in Ghent, to improve how we manage incoming emails via our shared mailbox—and the results have been impressive so far. What makes this collaboration even more valuable is the fantastic team behind Tekst. Despite being a young company, their energy, responsiveness and commitment to innovation are truly impressive! They're only just getting started, and we're excited to see how they'll continue to grow and evolve! Review collected by and hosted on G2.com.

There's honestly nothing I dislike about Tekst itself - the platform performs exactly as promised. In fact, the technical setup is quick and straightforward to implement. However it's important to note that the technical setup is only about 20% of the overall journey. The remaining 80% is all about human change - adapting workflows, habits and mindsets. For organizations considering Tekst, strong change management is key to unlock its full value. Review collected by and hosted on G2.com.

Tekst.ai distinguishes itself through its strong focus on customers and forward-thinking innovation. The team is attentive, not only responding to feedback but also anticipating what users might need next, which contributes to greater efficiency and the discovery of new possibilities. Upcoming features like the Outlook side panel and process mining reflect a well-defined vision for delivering even more value going forward. Review collected by and hosted on G2.com.

If I were to highlight an area for improvement, it would be that the team's intense focus on innovation and optimization can occasionally overshadow the need to consistently refine the core aspects, particularly maintaining high prediction quality. While this is not a significant problem, it is an important consideration, as reliable prediction quality is fundamental to any great AI product. Review collected by and hosted on G2.com.

AI has become ubiquitous, and for the past few months, it has also been integrated into our company mailboxes. We primarily use it to categorize emails and automate certain tasks. Tekst provides valuable support and helps with the strategic implementation of their AI tool. The team is highly accessible and attentive to user feedback. Review collected by and hosted on G2.com.

As with any AI tool worldwide, we need to determine whether the return on investment will be positive. At this stage, we are focusing on how to assess the time savings and improvements in hospitality for our customers. Review collected by and hosted on G2.com.

I like that Tekst.ai models are quite easily managed. The ability to custom-build models tailored to our business needs is valuable. It's scalable and works well with multiple business units, helping us handle specific use cases effectively. Review collected by and hosted on G2.com.

Some things we want are not yet there. The data models needed some retraining, however this is often linked to the data at hand. Review collected by and hosted on G2.com.

Tekst.ai stands out for its solution-oriented approach, consistently listening to customer feedback and delivering rapid development.

Their commitment to collaborating with clients is unparalleled. Review collected by and hosted on G2.com.

Although Tekst.ai's swift development cycle is impressive, it sometimes leads to diminished quality control and a higher likelihood of errors. Review collected by and hosted on G2.com.