--- title: Tekst.ai Reviews meta_title: 'Tekst.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Tekst.ai works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 10 scale: '5' date_modified: '2026-06-22' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Tekst.ai Reviews **Vendor:** Tekst **Category:** [Other Process Automation Software](https://www.g2.com/categories/other-process-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About Tekst.ai Tekst.com was built with one mission in mind: to eliminate the boring work. For years, inboxes have held companies hostage—burying teams in repetitive tasks, manual sorting, and endless follow-ups. Hidden within every inbox are workflows just waiting to be uncovered, optimized, and automated. Tekst.com identifies and automates these processes, freeing teams to focus on more meaningful work. In modern offices, the story is the same: dual monitors filled with inboxes and CRMs, where talented professionals spend hours copy-pasting, chasing responses, and managing communication chaos. Tekst.com connects directly to tools like Gmail, Outlook, Slack, and Microsoft Teams to detect patterns and automate routine tasks—giving teams more time for impactful conversations, faster decisions, and real growth. Key Capabilities: Process Mining: Surfaces repetitive tasks hidden in communication channels Smart Automation: Routes, triages, and responds to messages with AI-driven workflows Unified Communication Hub: Centralizes email, chat, and messaging tools in one streamlined view CRM Integration: Syncs all interactions with platforms like Salesforce and HubSpot for full visibility ## Tekst.ai Reviews ### 1. Structure and efficiency to our workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tekst.ai?** In our organization, we started using Tekst.ai primarily to bring more structure to shared mailboxes, where sometimes up to 10 colleagues share a single inbox. It provides clarity, not everyone is constantly distracted by emails that aren’t meant for them. Additionally, the draft response feature is a real time-saver, allowing us to provide customers with an initial standard reply right away. It also helps new colleagues avoid spending too much time figuring out how to phrase things to customers. The team o Tekst.ai is very approachable. You can reach out to them for support, but they also actively think along with us as a company and about how we work. **What do you dislike about Tekst.ai?** There isn’t really anything specific that I disliked. In the beginning, there was of course a trial-and-error period. I believe Tekst.ai still has a lot of potential to evolve, and this can only happen by having many people use the tool and make it smarter. **What problems is Tekst.ai solving and how is that benefiting you?** We’ve been able to bring much-needed structure to our shared mailboxes. Instead of multiple colleagues sorting through the same inbox and getting distracted by emails that aren’t relevant to them, everything is now organized clearly, making it easier to manage communication. Tekst.ai has also helped us work more efficiently. Routine tasks are streamlined, responses are faster, and team members can focus on higher-value work instead of spending time figuring out how to handle each email. Overall, it has made our workflow smoother and more productive. ### 2. Innovative and Customer-Focused, looking forward to new features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Tekst.ai?** Tekst.ai distinguishes itself through its strong focus on customers and forward-thinking innovation. The team is attentive, not only responding to feedback but also anticipating what users might need next, which contributes to greater efficiency and the discovery of new possibilities. Upcoming features like the Outlook side panel and process mining reflect a well-defined vision for delivering even more value going forward. **What do you dislike about Tekst.ai?** If I were to highlight an area for improvement, it would be that the team's intense focus on innovation and optimization can occasionally overshadow the need to consistently refine the core aspects, particularly maintaining high prediction quality. While this is not a significant problem, it is an important consideration, as reliable prediction quality is fundamental to any great AI product. **What problems is Tekst.ai solving and how is that benefiting you?** Within our organization, which manages several customer support mailboxes, Tekst.ai has played a key role in bringing order to the chaos within our email processes by intelligently labeling messages and, in some cases, forwarding them to the appropriate back-office teams. While there is still potential to further reduce our employees’ workload, we are making progress on this front in close collaboration with Tekst.ai. ### 3. AI Integration made easy, a supportive team. Awaiting clear ROI. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tekst.ai?** AI has become ubiquitous, and for the past few months, it has also been integrated into our company mailboxes. We primarily use it to categorize emails and automate certain tasks. Tekst provides valuable support and helps with the strategic implementation of their AI tool. The team is highly accessible and attentive to user feedback. **What do you dislike about Tekst.ai?** As with any AI tool worldwide, we need to determine whether the return on investment will be positive. At this stage, we are focusing on how to assess the time savings and improvements in hospitality for our customers. **What problems is Tekst.ai solving and how is that benefiting you?** As they proudly state: eliminate the boring work. Currently, we use labeling, automated rerouting and forwarding in our mailboxes. This allows us to free up time for more important tasks, such as delivering quality services to our clients instead of spending time organizing our mailboxes. In collaboration with Tekst, we are also working on designing a side panel in Outlook, which I believe our colleagues will greatly appreciate. ### 4. Advanced Customization and Efficient Scalability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Tekst.ai?** I like that Tekst.ai models are quite easily managed. The ability to custom-build models tailored to our business needs is valuable. It's scalable and works well with multiple business units, helping us handle specific use cases effectively. **What do you dislike about Tekst.ai?** Some things we want are not yet there. The data models needed some retraining, however this is often linked to the data at hand. **What problems is Tekst.ai solving and how is that benefiting you?** We use Tekst.ai for categorizing customer inquiries in our CRM, which reduces handle time and increases first contact resolution by routing messages to the correct agent or business unit. ### 5. Great mailbox efficiency company that supports mailbox-CRM automations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Tekst.ai?** Tekst.ai stands out for its solution-oriented approach, consistently listening to customer feedback and delivering rapid development. Their commitment to collaborating with clients is unparalleled. **What do you dislike about Tekst.ai?** Although Tekst.ai's swift development cycle is impressive, it sometimes leads to diminished quality control and a higher likelihood of errors. **What problems is Tekst.ai solving and how is that benefiting you?** - Automatic prediction and categorization of Emails - Email routing based on domain or categorization - Summarizing complaints based on Email context - Identifying multiple data topics from customer Emails and creating Service Claims in Salesforce automatically Benefits: Enhanced Efficiency: Automating email categorization and routing reduces manual workload and speeds up processes. Faster Response Times: Quick summarization and routing of emails lead to faster customer service responses. Seamless Integration: Automatic creation of service claims in Salesforce streamlines operations and improves data management. - [View Tekst.ai pricing details and edition comparison](https://www.g2.com/products/tekst-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A01%3A55+-0500&secure%5Bsession_id%5D=5eb28b36-e17d-40d8-b219-bff3a4de0008&secure%5Btoken%5D=507fb704f8f00ef1ffd6fce2a59e95ef414896f7de7c4f3ed818adcd519568fd&format=llm_user) ## Tekst.ai Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [SAP Business Data Cloud](https://www.g2.com/products/sap-business-data-cloud/reviews) ## Top Tekst.ai Alternatives - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (401 reviews) - [Integrated Management System (IMS)](https://www.g2.com/products/integrated-management-system-ims/reviews) - 4.6/5.0 (59 reviews) - [Quandri](https://www.g2.com/products/quandri/reviews) - 4.4/5.0 (39 reviews)