--- title: Teamwork Desk Reviews meta_title: 'Teamwork Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Teamwork Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Teamwork Desk Reviews **Vendor:** Teamwork **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Teamwork Desk Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location ## Teamwork Desk Pros & Cons **What users like:** - Users value the **automation capabilities** of Teamwork Desk, enhancing efficiency in managing requests and tickets effectively. (1 reviews) - Users find Teamwork Desk incredibly **easy to use** , benefiting from its efficient ticketing system and automation features. (1 reviews) - Users find **Teamwork Desk efficient** , benefiting from streamlined ticket management and automation for enhanced productivity. (1 reviews) - Users find Teamwork Desk's **easy-to-use interface and robust features** highly effective for managing requests and tickets. (1 reviews) - Users appreciate the **management centralization** of Teamwork Desk, which improves efficiency and ticket tracking across teams. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users find the **learning curve steep** , indicating it takes time to adjust and fully utilize Teamwork Desk's features. (1 reviews) - Users face a **steep learning curve** in adapting to Teamwork Desk, requiring time to fully utilize its features. (1 reviews) ## Teamwork Desk Reviews ### 1. Project management guru **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Teamwork Desk?** It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat. **What do you dislike about Teamwork Desk?** There isn't really anything I dislike... **What problems is Teamwork Desk solving and how is that benefiting you?** When you don't do a task except for once or twice a year, it's easy to forget. Plus with employee turnover, you don't have to worry about things falling through the cracks. ### 2. Support tickets made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Teamwork Desk?** This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members. **What do you dislike about Teamwork Desk?** I haven't encountered any features I dislike about this tool - my only minor comment might be that I wish the tickets would integrate and automatically populate as tasks in Teamwork. **What problems is Teamwork Desk solving and how is that benefiting you?** Some of our clients receive maintenance and development related work as opposed to a full internet marketing package. This system allows us to efficiently manage support and development related tasks for those clients. ### 3. Works but needs more features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2016 **What do you like best about Teamwork Desk?** Integration with Teamwork projects is great **What do you dislike about Teamwork Desk?** Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket. **Recommendations to others considering Teamwork Desk:** Take a wait and see approach. Don't jump all in right now. **What problems is Teamwork Desk solving and how is that benefiting you?** Providing the ability for our customers to submit tickets when having issues with the products we offer. ### 4. Wonderful Job Ticketing/Task Management Solution for Creative Department **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2016 **What do you like best about Teamwork Desk?** Great Visibility, Transparency and Trackable Metrics for a Team **What do you dislike about Teamwork Desk?** You have to buy into PRO level membership to really utilize all the metrics you can collect. **What problems is Teamwork Desk solving and how is that benefiting you?** We have become much more efficient and productive with incoming jobs. ### 5. Trumps Every Other Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen G. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about Teamwork Desk?** Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at Teamwork must have a mind-reader on staff because mid-search they came up with exactly what we were looking for! They've created a system that is logically organized, allows for open communication with our developers, but we're still able to monitor and assign tasks without the client going directly to a developer (our number 1 need), and it integrates with our Teamwork Projects. **What do you dislike about Teamwork Desk?** There are two small and specific features I'd like to see. Those are the ability to merge a Desk ticket with an existing Projects task, and I'd like to be able to reply to an internal private comment by email without that sending a message to the client. **Recommendations to others considering Teamwork Desk:** I can't recommend Teamwork Desk highly enough. We are so please with both the interface and the price. **What problems is Teamwork Desk solving and how is that benefiting you?** Our production developers must enter their time, 40 hours per week. For this reason we've always had to sort of hide them from our clients in order to prevent the client from contacting them directly in the future. This put primary communication on admin staff who don't have the same knowledge as a developer. With Teamwork Desk, our admin staff are alerted of a new ticket, and if a developer is needed we simply assign to them, and they're free to communicate with the client. Then, if the client has an issue later (days, weeks, or months down the road) they either create a new ticket, or even if they reply to the existing ticket, it simply goes through Desk with admin staff aware. AWESOME! ### 6. Teamwork Desk is the perfect companion to Teamwork Projects **Rating:** 4.5/5.0 stars **Reviewed by:** Mike L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2015 **What do you like best about Teamwork Desk?** I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects. **What do you dislike about Teamwork Desk?** I wish that client information synced between Desk and Projects **Recommendations to others considering Teamwork Desk:** Switch away from your current support ticket system today! They even have import tools to migrate your tickets, users and customers. **What problems is Teamwork Desk solving and how is that benefiting you?** We wanted a simple, easy and cheap support ticket system and this solves all of those! ### 7. Teamwork Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about Teamwork Desk?** Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved. **What do you dislike about Teamwork Desk?** It's still a little cumbersome and maybe not intuitive enough. **Recommendations to others considering Teamwork Desk:** Improve ease of use **What problems is Teamwork Desk solving and how is that benefiting you?** It's helping us have better communication with the client and with internal resource allocation. ### 8. Easy customer support with reporting and easy management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Teamwork Desk?** The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email. **What do you dislike about Teamwork Desk?** The fact that I can't reply as one of my support agents. **What problems is Teamwork Desk solving and how is that benefiting you?** No more emails for support requests - everything gets logged in Teamwork Desk and is tracked and properly recorded. ## Teamwork Desk Discussions - [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do) - [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down) - [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk) - [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account) - [Teamwork Desk can be used to generate passive income](https://www.g2.com/discussions/teamwork-desk-can-be-used-to-generate-passive-income) - 1 upvote - [View Teamwork Desk pricing details and edition comparison](https://www.g2.com/products/teamwork-desk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+14%3A34%3A36+-0500&secure%5Bsession_id%5D=679886d0-911f-4357-ab4e-14348e840713&secure%5Btoken%5D=1ce85182adcfae9c7bfa1fe6924f640a64fd581e03f8e8b9ba078747c30edbb8&format=llm_user) ## Teamwork Desk Integrations - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) ## Teamwork Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Teamwork Desk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,550 reviews)