--- title: TeamViewer Reviews meta\_title: 'TeamViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4151 reviews by the users' company size, role or industry to find out how TeamViewer works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 4151 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

### TeamViewer Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. [(518 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1408655&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. [(428 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417801&qs=pros-and-cons#reviews)

Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. [(343 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410351&qs=pros-and-cons#reviews)

Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. [(278 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410831&qs=pros-and-cons#reviews)

Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. [(277 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410451&qs=pros-and-cons#reviews)

Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. [(181 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1411144&qs=pros-and-cons#reviews)

Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. [(147 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1415772&qs=pros-and-cons#reviews)

Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. [(138 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417855&qs=pros-and-cons#reviews)

Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. [(134 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417903&qs=pros-and-cons#reviews)

Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. [(122 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1409125&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of TeamViewer

##### 1. Ease of Use

Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
[
See 518 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1408655&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

PS

Pranav S.

Mid-Market (51-1000 emp.)

5.0/5

"Impressive remote desk support application!"

What do you like about TeamViewer?

TeamViewer has introduced an AI agent called Tia for automated documentation, live translations and captions for multi-lingual conversations are very

##### 2. Remote Access

Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
[
See 428 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417801&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

JW

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

##### 3. Remote Control

Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
[
See 343 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410351&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

JW

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

##### 4. Easy Access

Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
[
See 278 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410831&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you like about TeamViewer?

I like the recent AI-powered features, which help make remote support and troubleshooting faster and easier. The overall user experience also feels mo

 ![Ashutosh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh V.")
AV

Ashutosh V.

Enterprise (\> 1000 emp.)

4.0/5

"Great tool for screen viewing and team remote screen access but need some bug fixes. "

What do you like about TeamViewer?

Team Viewer has been easy to use and easy to collaborate to get all the IT issues fixed by the team, remotely gseek and help our colleagues but recent

##### 5. Remote Work

Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.
[
See 277 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410451&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

### 5 Cons or Disadvantages of TeamViewer

##### 1. Connection Issues

Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
[
See 181 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1411144&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

 ![Divyesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyesh C.")
DC

Divyesh C.

Small-Business (50 or fewer emp.)

4.5/5

"Team Viewer Review"

What do you dislike about TeamViewer?

At present nothing such for improvement. Its already on the better path allowing users to have seamless access to the system.

##### 2. Connectivity Issues

Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
[
See 147 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1415772&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

 ![Asad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asad S.")
AS

Asad S.

Mid-Market (51-1000 emp.)

4.0/5

"Team Viewer"

What do you dislike about TeamViewer?

Sharing fails frequently... Make it user friendly and more secure

##### 3. Expensive

Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
[
See 138 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417855&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you dislike about TeamViewer?

TeamViewer could improve connection stability on slower networks and make the overall experience even lighter and faster.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Best way to remote connect"

What do you dislike about TeamViewer?

I'm expecting a loyalty program when we renew our subscription.

##### 4. Slow Performance

Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
[
See 134 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417903&qs=pros-and-cons#reviews)

See Related User Reviews

OM

Oscar M.

Mid-Market (51-1000 emp.)

5.0/5

"Easiest way to help customers and employees troubleshoot!"

What do you dislike about TeamViewer?

Making the UI more simpler, and more importantly, adding safeguards to prevent elderly people from getting scammed through this software.

 ![Mahak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahak K.")
MK

Mahak K.

Enterprise (\> 1000 emp.)

5.0/5

"Best Remote desktop application : Teamviewer"

What do you dislike about TeamViewer?

Sometimes it lags a but while screen sharing, that thing can be improved.

##### 5. Remote Access Issues

Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.
[
See 122 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1409125&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Asad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asad S.")
AS

Asad S.

Mid-Market (51-1000 emp.)

4.0/5

"Team Viewer"

What do you dislike about TeamViewer?

Sharing fails frequently... Make it user friendly and more secure

BS

Bill S.

Small-Business (50 or fewer emp.)

2.5/5

"TeamViewer user review"

What do you dislike about TeamViewer?

Patch management is clunky, and the copy/paste feature still does not work properly, at least in our case.

 ![Mason W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mason W.")
MW

Mason W.

7/30/2026

"Perfect for Remote support"

5/5

What do you like best about TeamViewer?

Teamviewer allows me to seamlessly and securely access our customer's computers, facilitating easy and secure technical support and training. The Copy-paste function between mine and my customer's computers has become invaluable to me, and with the ability to save an entire library of remote computers easily TeamViewer has become synonymous with my employer's remote support system. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only thing I dislike about teamviewer is that every now and then a connection can be quite slow, I suspect due to the secure proxy that TeamViewer might use to connect.

Every now and then I have to resort to a lesser, harder to use remote-connection product from another company purely to connect to some customers to avoid a 10 second delay on my mouse, something that does not happen on other remote access software via the same connection.

It would be great to have a way around this scenario. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer solves the problem of visual-based learning and communication.

Customers often call us with little information on their issues, or little understanding of where to look to achieve their outcome -\> Our customers know that TeamViewer is standing by at any time to allow us to jump on and identify the problem immediately, or be able to show them a function of our software in their own context rather than simply providing instructions or a tutorial from some stranger's computer! Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13189895/official_response/edit)

Hi Manson

Thank you for your detailed review.

We're delighted to hear that TeamViewer has become such an important part of your remote support workflow. It's great to know that secure remote access, file sharing through copy and paste, and the ability to manage your library of devices are helping you support customers efficiently.

We also appreciate your feedback regarding occasional latency during some connections. To help ensure the best possible performance, we recommend verifying that both sides of the connection are running the latest version of TeamViewer. Keeping all devices up to date can help provide the most consistent remote experience.

Thank you for sharing your experience and insights with us.

Best regards,

Valeria/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

NT

Neal T.

IT Director

Mid-Market (51-1000 emp.)

7/30/2026

"Excellent remote software, if slightly bloated"

4/5

What do you like best about TeamViewer?

TeamViewer is excellent remote software. Device and user management is good and simple to use. Security is also solid, and can be set as high as you wish. Moving files to remote machines is a breeze, and the multiple monitor support is great. You can view multiple monitors the way want to see them rather than being stuck with one method. We support computers and users across a large geographical area, and TeamViewer lets us do it quickly. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

TeamViewer decided to bundle a bunch of computer management tools, which of course are at extra cost. Frankly, better tools are available elsewhere. The management tools bloat the interface and can make it difficult to find the remote control. The new interface is similarly bloated and is a giant step backwards, burying commonly used items in sub-menus. Fortunately, one can still use the old interface; Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Like I said, we cover a large area, and the ability to remote in and fix things is so much better than driving a few hours for a simple fix. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13179395/official_response/edit)

Hi Neal,

Thank you for your thoughtful review.

We're delighted to hear that TeamViewer helps your team provide efficient remote support through features such as device and user management, secure file transfers, flexible multi-monitor views, and customizable security settings.

We also appreciate your detailed feedback regarding the interface and the additional management features. If you would like to share more details about these topics or suggestions, we invite you to visit our Community at https://community.teamviewer.com, where you can connect with our experts and other users.

We hope to see you there!

Have a great day!

Valeria/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Ash G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ash G.")
AG

Ash G.

IT Manager

Small-Business (50 or fewer emp.)

7/30/2026

"Some Snags but overall Good"

4/5

What do you like best about TeamViewer?

I like that I can keep my entire fleet within this service and provide remote support when needed. Enrolling devices was generally straightforward. Support was quick to jump on a call with me to make sure that I understood how to resolve the issues that I had post my onboarding call. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

There are a few things that I do not like. The initial onboarding call was sped through. I understand that support knows the services front and back, but as a new user, I wish it would have been a little slower and included a test device to enroll. I use linux and the web works well 90% of the time but that other 10% is really felt when I am trying to connect to a device. I'm on Debian Linux and using Wayland, I cannot seem to get it to connect (yes, its in Beta). Can I change my session? Yes, but I have all my configs and do not want to lose that switching between X11/Wayland etc. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer allows me to get hands on with a device. Do you know how hard it is to get someone to find the settings button on a Chrome browser? It's so much easier to just take control and breeze through tickets. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13189246/official_response/edit)

Hello Ash,

Thank you for sharing your experience. We're glad to hear that TeamViewer helps you manage your devices effectively and makes it easier to provide remote support when users need assistance. We're also happy to know that our support team was able to help you resolve questions quickly.

We appreciate your feedback about the onboarding process and your observations regarding Linux and Wayland. Insights from users like you are valuable and help us understand how TeamViewer performs across different environments and workflows.

It's rewarding to hear that TeamViewer is helping you resolve tickets more efficiently by giving you direct access to the devices you support.

Best regards,

Valeria/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/29/2026

"Reliable Remote Support Tool for Daily IT Operations"

4/5

What do you like best about TeamViewer?

What I like most is how quickly it connects you to end users with minimal friction. The setup is straightforward, and even non-technical users can follow the steps without much hand-holding. Session stability is generally solid, even on less-than-ideal networks, which is critical when working remotely across different sites or while traveling.

File transfer, multi-monitor support, and the ability to elevate sessions on the fly make it practical for real-world troubleshooting. It’s also a big plus that you don’t need a complex VPN setup to reach client machines. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The ticket-based support experience could be improved. Response times and issue handling aren’t always as efficient or consistent as I’d expect. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer solves the problem of supporting users and devices remotely without wasting time on travel, VPN setup, or complicated access steps. In practice, this helps me by speeding up support, reducing downtime, and allowing me to troubleshoot issues directly on the user’s machine from anywhere. The biggest value for me is efficiency overall: fewer delays, less operational friction, and better response times for end users. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13180876/official_response/edit)

Hi There,

Thank you for sharing your experience with TeamViewer. We're pleased to hear that the platform helps you quickly connect with end users, troubleshoot issues efficiently, and provide support without the need for complex VPN configurations.

We appreciate your positive feedback on session stability and ease of use, as well as your comments regarding the support experience. Thank you for taking the time to provide such balanced and detailed feedback.

Best,

Ying/TeamViewer

Current UserValidated ReviewerIncentivizedSource: Seller invite

CH

Chris H.

Small-Business (50 or fewer emp.)

7/29/2026

"It does everything at a high level"

4/5

What do you like best about TeamViewer?

It just works, yes, it has issues sometimes, but its usually easy to talk the customer through getting it running again, then it works, if its run at start up, you can answer the UAC Prompts which other programs just show a black screen, the management interface is good, search and group computers Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It sometimes crashes, or fails to update properly leaving it not running, but you can usually talk the person through getting the Quick Support to get you connected. Like every other program, they update the main interface with out seeming to ask anyone, which is annoying, it would be nice if we can just stick with them improving issues in the current version rather than implementing new features that just dont seem to have been thought out or work properly

We are currently stuck with half our devices in a managed state and half in the legacy state, thank god for the search function

and the ability to delete devices is currently not 100£ working which is annoying Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

None that I can think of Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13181284/official_response/edit)

Hi Chris,

Thank you for taking the time to share such detailed feedback. We're pleased to hear that TeamViewer continues to support your remote support work and that features such as UAC prompt handling, device search, and the management interface help you stay productive.

We also appreciate your candid feedback regarding application stability, interface changes, and device management. Thank you for sharing these observations and experiences with us. Feedback from experienced users like yourself helps us better understand how TeamViewer performs in day-to-day operations.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

AB

Al B.

Privée

7/29/2026

"Reliable and Secure Remote Access Solution for Daily Customer Support"

4.5/5

What do you like best about TeamViewer?

TeamViewer is an excellent remote access solution that we use every day to support our customers. It provides fast, stable, and secure connections, which is essential when working on high-security access control systems. The software is easy to deploy, user-friendly, and allows us to troubleshoot issues quickly without traveling on-site. We also appreciate its unattended access feature and compatibility across multiple operating systems. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The main drawback is the new interface. The previous computer and device list was more readable and easier to navigate, especially when managing a large number of customer systems. While the new design looks modern, it requires more clicks and makes it slightly less efficient for daily use. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We use TeamViewer daily for:

Remote support and troubleshooting for customers

Maintenance of high-security access control systems

Remote configuration and software updates

Monitoring and assisting customer installations

Providing fast technical support while reducing travel time and downtime

Overall, TeamViewer is a reliable and secure tool that has become essential to our customer support operations. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13180669/official_response/edit)

Hi TeamViewer user,

Thank you for sharing your experience with TeamViewer. We're pleased to hear that our remote access solution has become an essential part of your customer support operations and helps your team troubleshoot issues, maintain installations, and support customers efficiently.

We appreciate your comments about the new interface and understand the importance of being able to navigate customer systems quickly and effectively. Thank you for taking the time to share both your positive experience and your constructive feedback.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Dean B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean B.")
DB

Dean B.

Sales

7/29/2026

"Support for ERP users"

5/5

What do you like best about TeamViewer?

TeamViewer is really easy to use. A client calls me, reads out their ID and password, and I connect to their computer instantly. I can navigate their screens, see exactly what the client is doing, and help them with whatever they are stuck on. My team and I have been using TeamViewer for about ten years, and we have never experienced a connection drop. Even clients who don't have TeamViewer installed yet can easily download and set it up. The device list is also a useful feature for connecting to devices we access frequently; it allows for faster connections without the client needing to read out access details. In addition to PCs, we also use TeamViewer to connect to Android devices running our WMS application. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only thing I would add is the ability—if the user has multiple monitors—to have those monitors displayed simultaneously across multiple monitors on my end as well. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Since my job involves providing support for the Pantheon ERP system, TeamViewer is a crucial tool that allows me to easily connect to client computers. In 99% of cases, this is sufficient to resolve an issue, clarify a client's query, or correct an error they have made. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13180607/official_response/edit)

Hello Dean,

Thank you for your fantastic review and for trusting TeamViewer for the past ten years. We're delighted to hear that TeamViewer continues to help you support ERP users efficiently through reliable connections, easy setup, and quick access to client devices.

It's especially rewarding to know that TeamViewer plays such an important role in helping you resolve issues, answer questions, and support your clients remotely. We also appreciate your feedback regarding multi-monitor workflows and thank you for sharing your suggestion.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security")
AC

Verified User in Computer & Network Security

7/29/2026

"Great and Fast Set up"

3.5/5

What do you like best about TeamViewer?

TeamViewer is incredibly easy to set up and get running instantly. The quick-support module allows me to connect to clients and colleagues within seconds without them needing a complex installation. The interface is intuitive, and features like file transfer, clipboard sharing, and cross-platform connectivity (connecting from Windows to Mac or mobile) work very reliably during standard support sessions. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The pricing model has become quite expensive for smaller teams and occasional users over the years. Additionally, the performance and screen-refresh rate can drop significantly if either side has a suboptimal internet connection, leading to noticeable input lag. I also find the frequent pop-ups and license reminders a bit intrusive when ending a session. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It solves the issue of troubleshooting technical problems for remote employees and clients who are not tech-savvy. Instead of explaining steps over the phone, I can directly take control of the machine. This saves our team hours of communication and speeds up resolution times for IT tickets. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13180412/official_response/edit)

Hi TeamViewer user,

Thank you for your thoughtful review.

We're pleased to hear that TeamViewer's ease of setup, QuickSupport capabilities, and cross-platform functionality help your team provide efficient remote support. It's great to know that these features allow you to resolve technical issues faster and simplify support for users who may not be comfortable troubleshooting on their own.

We also appreciate your feedback regarding pricing, connectivity-related performance, and license notifications. Customer feedback plays an important role in helping us improve the user experience.

Best,

Ying/TeamViewer

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/28/2026

"Reliable Remote Access for Distributed Library Kiosks"

3.5/5

What do you like best about TeamViewer?

Reliable unattended remote access for Windows kiosk PCs, easy deployment, works across many different network architectures without complex VPN setup, and generally stable performance for daily support tasks. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Occasionally, a device shows as online but cannot be reached. In some cases, the issue resolves itself after waiting a few hours; in others, it may require a restart or local intervention. This is inconvenient when supporting unattended kiosk machines. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer solves the problem of supporting remote Windows PCs (but ) and public kiosk machines without needing to travel to each location. As the only person using it in my company, it allows me to troubleshoot, maintain, and access devices remotely, saving time, travel costs, and reducing kiosk downtime.

It is particularly helpful because most issues can be resolved from anywhere, even across different network environments. This helps me keep the library kiosks operational and respond to problems more quickly.

I am also experimenting with Linux systems and IoT endpoints. TeamViewer’s support for Linux and embedded-device remote access makes it useful for testing and managing these devices from a central location, alongside the Windows systems I support daily. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13177982/official_response/edit)

Hi There,

Thank you for your thoughtful review. We're pleased to hear that TeamViewer's unattended access, easy deployment, and cross-network connectivity help you support library kiosks and remote devices while saving time and travel costs.

We appreciate you also highlighting the occasional connectivity issue when a device appears online but cannot be reached. We understand the impact this can have in unattended environments, and we're grateful for the feedback.

It's great to hear that TeamViewer is supporting both your daily Windows administration tasks and your experimentation with Linux and embedded devices.

Best,

Ying/TeamViewer

Current UserValidated ReviewerIncentivizedSource: Seller invite

KR

Kai R.

7/28/2026

"Reliable remote support with strong security and management features"

4/5

What do you like best about TeamViewer?

TeamViewer provides a reliable and straightforward way to support customers and manage remote systems. Connections are usually established quickly, even across different networks and without complex firewall configuration.

I particularly value the central device management, unattended access and the ability to secure company accounts with multi-factor authentication. It is a useful tool for daily IT support, especially when managing many different customer environments. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The licensing model and pricing can be difficult to understand and comparatively expensive, especially when additional users, channels or management features are required.

The management interface has also become quite complex over time, and some settings are not always located where you would expect them. Occasionally, device assignments or account permissions require more administrative effort than necessary.

I personally prefer the classic interface and usually switch back to it whenever possible, as I find it clearer and more intuitive. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer enables us to deliver remote support across many different customer environments without the need for complex VPN or firewall configurations. It lets us troubleshoot systems, perform maintenance, and assist users quickly, even when no technician is on site.

As a result, we can reduce response times, avoid unnecessary travel, and help minimize downtime for our customers. Unattended access and centralized device management also make recurring administrative tasks more efficient and easier to manage. Review collected by and hosted on G2.com.

Show More

Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13178611/official_response/edit)

Hello Kai,

Thank you for your thoughtful review. We are pleased to hear that TeamViewer provides reliable remote support, especially when managing multiple customer environments without complex VPN or firewall configurations. It is wonderful to know that unattended access and centralized device management help make recurring administrative tasks more efficient.

We also value your feedback about the management interface and your preference for the classic experience. We understand the importance of a clear and intuitive workflow and appreciate you sharing your perspective.

Thank you for choosing TeamViewer and for highlighting the benefits it brings to your organization and customers.

Best regards,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

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