--- title: TeamViewer Reviews meta\_title: 'TeamViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 4151 reviews by the users' company size, role or industry to find out how TeamViewer works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 4151 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

### TeamViewer Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. [(518 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1408655&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. [(428 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417801&qs=pros-and-cons#reviews)

Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. [(343 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410351&qs=pros-and-cons#reviews)

Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. [(278 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410831&qs=pros-and-cons#reviews)

Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. [(277 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410451&qs=pros-and-cons#reviews)

Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. [(181 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1411144&qs=pros-and-cons#reviews)

Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. [(147 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1415772&qs=pros-and-cons#reviews)

Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. [(138 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417855&qs=pros-and-cons#reviews)

Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. [(134 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417903&qs=pros-and-cons#reviews)

Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. [(122 mentions)](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1409125&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of TeamViewer

##### 1. Ease of Use

Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
[
See 518 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1408655&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

PS

Pranav S.

Mid-Market (51-1000 emp.)

5.0/5

"Impressive remote desk support application!"

What do you like about TeamViewer?

TeamViewer has introduced an AI agent called Tia for automated documentation, live translations and captions for multi-lingual conversations are very

##### 2. Remote Access

Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
[
See 428 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417801&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

JW

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

##### 3. Remote Control

Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
[
See 343 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410351&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

JW

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

##### 4. Easy Access

Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
[
See 278 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410831&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you like about TeamViewer?

I like the recent AI-powered features, which help make remote support and troubleshooting faster and easier. The overall user experience also feels mo

 ![Ashutosh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh V.")
AV

Ashutosh V.

Enterprise (\> 1000 emp.)

4.0/5

"Great tool for screen viewing and team remote screen access but need some bug fixes. "

What do you like about TeamViewer?

Team Viewer has been easy to use and easy to collaborate to get all the IT issues fixed by the team, remotely gseek and help our colleagues but recent

##### 5. Remote Work

Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.
[
See 277 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1410451&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

 ![Rohit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit D.")
RD

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

### 5 Cons or Disadvantages of TeamViewer

##### 1. Connection Issues

Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
[
See 181 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1411144&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

 ![Divyesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyesh C.")
DC

Divyesh C.

Small-Business (50 or fewer emp.)

4.5/5

"Team Viewer Review"

What do you dislike about TeamViewer?

At present nothing such for improvement. Its already on the better path allowing users to have seamless access to the system.

##### 2. Connectivity Issues

Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
[
See 147 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1415772&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Siva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva S.")
SS

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

 ![Asad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asad S.")
AS

Asad S.

Mid-Market (51-1000 emp.)

4.0/5

"Team Viewer"

What do you dislike about TeamViewer?

Sharing fails frequently... Make it user friendly and more secure

##### 3. Expensive

Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
[
See 138 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417855&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dheeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj S.")
DS

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you dislike about TeamViewer?

TeamViewer could improve connection stability on slower networks and make the overall experience even lighter and faster.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Best way to remote connect"

What do you dislike about TeamViewer?

I'm expecting a loyalty program when we renew our subscription.

##### 4. Slow Performance

Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
[
See 134 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1417903&qs=pros-and-cons#reviews)

See Related User Reviews

OM

Oscar M.

Mid-Market (51-1000 emp.)

5.0/5

"Easiest way to help customers and employees troubleshoot!"

What do you dislike about TeamViewer?

Making the UI more simpler, and more importantly, adding safeguards to prevent elderly people from getting scammed through this software.

 ![Mahak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahak K.")
MK

Mahak K.

Enterprise (\> 1000 emp.)

5.0/5

"Best Remote desktop application : Teamviewer"

What do you dislike about TeamViewer?

Sometimes it lags a but while screen sharing, that thing can be improved.

##### 5. Remote Access Issues

Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.
[
See 122 mentions
](https://www.g2.com/products/teamviewer/reviews?filters%5Bsentiment_snippet%5D=1409125&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Asad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asad S.")
AS

Asad S.

Mid-Market (51-1000 emp.)

4.0/5

"Team Viewer"

What do you dislike about TeamViewer?

Sharing fails frequently... Make it user friendly and more secure

BS

Bill S.

Small-Business (50 or fewer emp.)

2.5/5

"TeamViewer user review"

What do you dislike about TeamViewer?

Patch management is clunky, and the copy/paste feature still does not work properly, at least in our case.

SS

Sebastian S.

8/7/2026

"Teamviewer was once the Reference for Remote Support, sadly it went the wrong way since years"

0.5/5

What do you like best about TeamViewer?

Well, at one point it was simply the best for quick support. It was easy to install and just run, and you could run it right on the system where support was needed. Overall, it felt fast and responsive, with a clean, straightforward UI. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Well, these days even starting the client is a pain. It has become so slow… and that’s on much more powerful hardware than we used to have. Connecting to a system is also noticeably slower than before. And I’m not even getting into the UI: I don’t just dislike this “modern” interface, it also feels slower, it’s harder to find things, and it seems overloaded with features I don’t need.

There are alternatives on the market, but since my company still runs some licenses, I’m basically forced to use it from time to time. Luckily, it isn’t part of my daily work. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It shows the remote screen and allows input—the basic things you need for Remote Support. But since I’ve used it for years, I know how good it used to be, and it’s honestly sad to see what it has become. Review collected by and hosted on G2.com.

Show More

Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13224801/official_response/edit)

Hello Sebastian,

Thank you for sharing your experience. We're pleased to hear that TeamViewer's simplicity, quick setup, and responsive remote support capabilities made it such a valuable tool for you over the years.

We also value your feedback regarding the slower connection speeds and overall application performance. We understand how important a fast and responsive experience is when providing remote support. To help ensure the best possible performance, we recommend verifying that both the local and remote devices are running the latest version of TeamViewer available on our website.

Finally, regarding your comments about the current interface. We understand your preference for a streamlined workflow focused on remote support, and we recognize that adapting to changes can take time. To help you become more familiar with the available features and navigation, we invite you to review our user guide: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Thank you for sharing your perspective with us.

Best regards,

Valeria/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Hesham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hesham G.")
HG

Hesham G.

HR Manager

Small-Business (50 or fewer emp.)

7/17/2022

"The best remote support software"

5/5

What do you like best about TeamViewer?

It is having an intelligent assistant built into the remote session makes troubleshooting significantly faster.

Instead of searching manually or guessing causes, Tia analyzes live device performance data and pulls context from past resolved cases to recommend proven fixes, and can even automatically turn those fixes into reusable scripts. It completely streamlines IT supports. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

There are several key areas where users and IT professionals frequently note it could improve:

1. Pricing flexibility and transparency.

2. Version mismatch friction.

3. Resource optimization.

4. File transfer usability.

5. Security feature accessibility. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

The overall experience with Team Viewer has been positive, and it is very useful for remote support, particularly during lockdowns, but the main issue I have is that users must install it. Because admin rights are not provided in the organizational structure, this causes significant problems. Also, it lags during remote sessions, which is a major flaw for a technical working with it because he has to wait after every move of the cursor and click to avoid mistakes and blunders. The chat and video calling options are excellent, and the request for control is a key feature. Because file transfer is slow, it is preferable to use alternative methods such as cloud storage. Review collected by and hosted on G2.com.

Show More

Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-6860427/official_response/edit)

Hi Hesham,

Thank you for your detailed review.

We're delighted to hear that TeamViewer Intelligence is helping you troubleshoot issues more efficiently. It's especially great to know that the intelligent assistant, live device performance insights, and access to information from previously resolved cases are helping accelerate problem resolution. We're also pleased that capabilities such as script creation, chat, video calls, and remote control are supporting your IT workflows and collaboration needs.

We appreciate your thoughtful feedback regarding pricing flexibility, version compatibility, resource usage, file transfers, and accessibility of security feature. We also value your comments about installation requirements and session performance. Feedback like yours helps us better understand the day-to-day experiences of IT professionals and identify opportunities for improvement.

Thank you for taking the time to share such comprehensive insights and for choosing TeamViewer.

Best regards,

Valeria/TeamViewer

8/5/2026
Validated ReviewerSource: Organic

 ![Charles M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles M.")
CM

Charles M.

8/5/2026

"Best Remote access software available"

5/5

What do you like best about TeamViewer?

I have to manage 40+ employees’ computers regularly for IT issues, software issues and general employee questions. TeamViewer has been a God send to handle those issues quickly and efficiently. I also work remotely and there is absolutely no lag when accessing my office machine to work remotely. It feels like I am sitting right there in front of my own computer! My only complaint is I didn’t like the new interface at first. But slowly over time I adjusted and things are running smoothly. If you need a robust remote access software TeamViewer is the best purchase you can make. I have been using it for over 6 years and it has never failed me… not even once. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I was not a fan of the new interface. It took me a while to migrate all my PC’s over but once I did things went as smooth as silk. I guess sometimes, when you reach my age you don’t like change! Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Being able to remotely control and fix IT or software issues without leaving my desk or home! Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13214181/official_response/edit)

Hi Charles,

Thank you for sharing your experience and for being a TeamViewer user for more than six years. We're delighted to hear that TeamViewer helps you efficiently support over 40 employees, resolve IT and software issues remotely, and work from home with a seamless connection experience. It's especially rewarding to know that the performance feels as if you're sitting directly in front of your office computer.

We also appreciate your honest feedback about the new interface. We understand that adapting to changes can take time, and we're glad to hear that the transition ultimately became a smooth experience for you.

Thank you again for your trust and recommendation. We truly appreciate your continued support.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Alexandre W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre W.")
AW

Alexandre W.

Fondateur

8/4/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"The go-to solution for remote desktop connection"

5/5

What do you like best about TeamViewer?

It is extremely straightforward, easy to install, maintain, use.

Just download the free installer on their website and go! As easy as that.

I deal with 100+ computer from dozens of installation all around the world, and Teamviewer make it extremely easy. From the installation, that do not require installing individual licenses on specific computers, to the use, which if you ever used the free version of Teamviewer, you understand immediately. For complex installation, you can save the Teamviewer ID and password on your account, and different people in your company can have different accesses, making the maintenance of installation a breeze.

To me, Teamviewer is my everyday tool and is a no brainer for anybody that needs to maintain large parks of computers, maintain remote installations etc. I would recommend it to anybody that need to access a computer remotely or want / need to maintain / use any computer remotely. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One little con regarding remote work, the video is not 100% continuous / seamless, meaning if you want to watch a video, there will be lost frames and you will not be able to see it with a good quality, as the use case is not to look at videos remotely but to do work / access a computer. This might sound obvious to users of the software but it is worth mentioning. Also, in the improvement section, I would note that the upload / download feature is mostly for files under 50Mo, for anything above 100-200Mo I would typically upload it somewhere online and use the link to download it outside of Teamviewer. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

It is a no brainer for anybody that needs to maintain large parks of computers, maintain remote installations etc. I would recommend it to anybody that need to access a computer remotely or want / need to maintain / use any computer remotely. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13210580/official_response/edit)

Hi Alexander,

Thank you so much for your detailed review.

We're delighted to hear that TeamViewer has become an essential part of your daily workflow and that its straightforward setup, ease of use, and centralized device management help you efficiently support installations worldwide.

It's especially rewarding to know that features such as device access management and shared visibility across your team are helping simplify the maintenance of large device environments. We truly appreciate your recommendation and your trust in TeamViewer.

We also appreciate your feedback regarding video performance and larger file transfers. Insights from experienced users like you help us better understand different use cases and workflows.

Thank you for your recommendation and for making TeamViewer part of your everyday work.

All the best,

Valeria/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Jake K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake K.")
JK

Jake K.

8/4/2026

"Robust—When It Works"

2.5/5

What do you like best about TeamViewer?

TeamViewer provides powerful capabilities and intuitive control. I enjoy the file management interface in the agent's client that allows us to copy in and delete technician-use-only files. I also appreciate how easy it is to guide users to download and launch the Quick Support client. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Teamviewer tends to be a bit fragile. Often times, my team will receive errors while attempting to connect to a customer's client that can only be resolved by restarting the agent's TeamViewer client. Inevitably, their client has updated in the background and will not function until manually relaunched in this way. I also have given up on using it as a Remote Desktop. I have not been able to successfully configure access to managed devices with either a dedicated password or 2FA. This is unfortunate because it was my go-to recommendation to customers that need to operate our software remotely (Windows RDP is not feature-rich enough to support all functions of our software). It seems like the latest major update has shifted away from our use case. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

We work with end users that have a wide variation in computer literacy. TeamViewer is most often accessible enough that we can guide them to grant us access to solve problems that would be insurmountable over phone or email support alone. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13209188/official_response/edit)

Hi Jake,

Thank you for sharing your experience with TeamViewer.

We're pleased to hear that TeamViewer's remote support capabilities and experience have helped your team effectively assist users with different levels of computer literacy. Knowing that TeamViewer helps bridge the gap between phone support and hands-on troubleshooting is especially rewarding for us.

At the same time, we understand your concerns regarding connection stability and unattended access configuration. Feedback like yours is important because it helps us better understand where improvements can have the greatest impact for users in real-world support environments.

Should you run into any challenges in the future, we invite you to visit the TeamViewer Community at https://community.teamviewer.com/, where you can find troubleshooting resources, product information, and support from both TeamViewer experts and fellow users.

We appreciate your continued trust in TeamViewer and thank you for helping us improve.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education")
UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

7/30/2026

"Reliable Remote Support That Saves Time"

5/5

What do you like best about TeamViewer?

TeamViewer makes it easy to remotely connect to an employee's computer and troubleshoot issues in real time. I use it daily to support contact center agents with Workforce Management (WFM) and contact center applications, resolve audio and headset issues, and assist with password resets. Instead of trying to walk someone through technical steps over the phone or chat, I can quickly see the issue, make the necessary changes, and get them back to work. The connection process is straightforward, and it's been a dependable tool for supporting a remote workforce. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only downside I've experienced is that performance can occasionally be impacted by the user's internet connection, which can cause lag during a remote session. There can also be a slight learning curve for users who have never joined a TeamViewer session before, but once connected, the experience is generally smooth and reliable. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer helps us resolve technical issues quickly without needing to be physically present. It allows me to remotely troubleshoot software issues, fix audio and headset problems, reset passwords, and assist agents with contact center and WFM applications in real time. This significantly reduces downtime for our agents, minimizes disruptions to operations, and improves the overall support experience. Being able to resolve most issues during a single remote session saves time for both the support team and the employees, allowing everyone to stay productive. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13189390/official_response/edit)

Hi TeamViewer user,

Thank you for sharing such detailed feedback! We're delighted to hear that TeamViewer helps you support agents efficiently and resolve issues in real time. It's especially rewarding to know that features like remote troubleshooting help reduce downtime and keep employees productive.

We also appreciate your comments regarding connectivity challenges and the onboarding experience for first-time users. Feedback like yours helps us continue improving the experience for both IT teams and end users. Thank you for choosing TeamViewer!

Best,

Ying/TeamViewer

8/3/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Nidumollu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidumollu L.")
NL

Nidumollu L.

Student

Small-Business (50 or fewer emp.)

5/19/2026

"TeamViewer Makes Remote Support Easy and Smooth"

4.5/5

What do you like best about TeamViewer?

What I like most about TeamViewer is how easy it is to use without feeling overly complicated. I’ve used it for helping friends and family fix issues on their computers, and the connection process is usually quick and smooth. The interface is simple enough that even people who aren’t very tech-savvy can follow along. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One thing I dislike about TeamViewer is that the pricing for premium plans also feels a bit expensive for individual users or small teams.

Another downside is that performance can occasionally lag on slower internet connections, especially during high-quality screen sharing or large file transfers. There are also times when updates or security prompts interrupt quick access, which can be frustrating when you need fast remote support. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer helps solve the problem of providing fast and reliable remote access and technical support without needing to be physically present. It allows me to troubleshoot issues, guide users, transfer files, and access devices from anywhere, which saves a lot of time and effort compared to explaining solutions over calls or messages. The biggest benefit is reduced downtime and improved productivity, since problems can be fixed quickly in real time and work can continue smoothly even when devices or team members are in different locations. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-12835531/official_response/edit)

Hello Nidumollu,

Thank you for sharing such a detailed and thoughtful review. We truly appreciate it!

It’s great to hear that TeamViewer’s ease of use and simple interface make it accessible for everyone, even when supporting friends and family.

We’re glad the connection process is seamless and enables you to deliver quick, hassle-free support while keeping everything running efficiently across locations.

We also appreciate your honest feedback on pricing. We understand that affordability is an important factor, especially for individuals and small teams, and your input is valuable as we continue refining our plans to meet different needs better.

Regarding the occasional lag and interruptions, you mentioned, we understand how disruptive that can be—especially when timely support is critical. To help improve performance, we recommend ensuring both devices are running the latest version of TeamViewer from our website. Restarting the devices and, if possible, resetting the Wi‑Fi/router can also help stabilize the connection and reduce latency.

We hope these tips will help you with future connections.

Best,

Valeria/TeamViewer

Current UserValidated ReviewerSource: Organic

 ![Kalpit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalpit M.")
KM

Kalpit M.

Software Engineer

Mid-Market (51-1000 emp.)

7/10/2026

"Use this title: Easy, Reliable, and Secure Remote Access"

3.5/5

What do you like best about TeamViewer?

What I like most about TeamViewer is its ease of use and reliable remote access. It allows me to connect to remote devices quickly, troubleshoot issues efficiently, transfer files securely, and provide technical support without being physically present. The connection quality is stable and the interface is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The main drawback is the pricing, which can be high for individuals or small businesses. Occasionally, updates require a restart, and connection performance can vary on slower networks. Overall, these issues are minor compared to the value it provides. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer helps us resolve technical issues remotely, which reduces downtime and removes the need for on-site visits. It allows us to troubleshoot faster, collaborate more effectively, and save time overall, helping keep our business operations running smoothly. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13088319/official_response/edit)

Hello Kalpit,

Thank you for taking the time to share your detailed feedback.

We're delighted to hear that TeamViewer's ease of use, reliable remote access, secure file transfer capabilities, and stable connection quality help you troubleshoot issues efficiently and support your team remotely.

We also appreciate your comments regarding pricing and occasional performance variations on slower networks. To help ensure the best possible experience, we recommend keeping TeamViewer updated on all connected devices, as updates often include performance and usability improvements.

It's great to know that TeamViewer helps reduce downtime, eliminate unnecessary on-site visits, and keep your business operations running smoothly.

Best regards,

Valeria/TeamViewer

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![shresth k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shresth k.")
SK

shresth k.

data analyst

Small-Business (50 or fewer emp.)

5/17/2026

"Simple and Reliable, but Getting Too Expensive"

4.5/5

What do you like best about TeamViewer?

What I like best about TeamViewer is that it usually just works without turning setup into an IT project. You send someone an ID and password, connect, and you're in. That simplicity is honestly the main reason it became so popular in the first place. Even non-technical people can figure it out in a few minutes.

I also think its cross platform support is genuinely strong. Windows, Mac, android it handles mixed-device environments better than a lot of competitors. For remote support, especially helping family members or clients, that matters more than flashy features.

I wouldn't pretend its perfect. A lot of users complain about pricing becoming aggressive over the years, random commercial use detected warnings, and occasional lag or connection drops. Those criticisms seem pretty consistent across reviews and Reddit discussions. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

What I dislike most about TeamViewer is its pricing and licensing system. The software itself is easy to use, but the constant subscription push and random “commercial use detected” flags can make the experience frustrating, especially for personal users. Performance can also feel inconsistent at times, with occasional lag or connection drops during remote sessions. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer solves the problem of remote access and technical support without needing physical access to a device. Instead of traveling or explaining fixes over a phone call, I can instantly connect to another computer, troubleshoot issues, transfer files, or access my own system from anywhere. That saves a lot of time and makes remote work and support far more practical.

It also helps when working across different devices and locations. I can access files, software, or systems remotely without depending on complicated vpn setups, which makes work more flexible and efficient. Review collected by and hosted on G2.com.

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Response from Valeria Di Prisco of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-12825889/official_response/edit)

Hello Shresth,

Thank you for taking the time to share such a detailed and thoughtful review.

It is great to hear that you value the simplicity of connecting, the ease of use for non-technical users, and the strong cross-platform support. Being able to quickly access devices and provide remote help without complex setup is exactly what we aim to deliver, especially across different systems and locations.

We also understand your concerns regarding pricing, performance consistency, and the limitations you mentioned.

Sometimes, TeamViewer may mistakenly flag personal use as commercial. We apologize for the inconvenience. You can learn more here:

https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/

If needed, you can request an ID reset here (please include all IDs):

https://www.teamviewer.com/reset

For performance issues like lag or drops, please ensure both devices are updated to the latest version, then try restarting them and your WiFi router.

Thank you again for your balanced perspective and for using TeamViewer to support your remote access needs.

Best regards,

Valeria/TeamViewer

Current UserValidated ReviewerSource: Organic

TW

Tim W.

7/31/2026

"A way for we to be everywhere at once."

5/5

What do you like best about TeamViewer?

TeamViewer allows me to access our sites and run operations without having to be there physically. I no longer need to drive from plant to plant to fix computer problems or change program settings. If a plant goes down or has an issue, I can log into that plant in seconds to troubleshoot and identify the problem. And when I’m not in front of my computer, I can do the same from my phone. Also, having the ability to start and stop equipment from their phones has been a real game changer for my operators during maintenance and repairs. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

While the new TeamViewer interface works well and looks very appealing, I feel it isn’t as user-friendly as the older interface. Some features that used to be easy to access now take extra mouse clicks to reach. It’s not a huge issue, but it still makes certain tasks take a little longer than they used to. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer solves the problem of having four plants and only one of me. It allows me to be everywhere I need to be with the push of a button. Because of that, we’ve had less downtime and can spot the small issues faster, before they turn into bigger ones. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13191788/official_response/edit)

Hi Tim,

Thank you for your review and for sharing how TeamViewer supports your operations.

We're pleased to hear that TeamViewer helps you manage and troubleshoot systems across multiple sites, reduces travel requirements, and enables faster responses to issues when they arise. It's great to know these capabilities have contributed to reduced downtime and improved operational efficiency.

We also appreciate your feedback regarding the new interface and the additional clicks required for some tasks. Insights like yours help us continue improving the user experience.

Best,

Ying/TeamViewer

Validated ReviewerIncentivizedSource: Seller invite

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