TeamViewer Frontline Features

Provide templates, forms and checklists to record tasks, inspections, and progress

Allow users to configure workflows that predicts issues and alerts teams in real-time

Trigger dynamic distribution or reinforcement of SOPs when deviations or defects occur.

Enable tracking and detection of nonconforming events and suggest corrective actions.

Log safety/quality incidents and generate compliance reports.

Create work plans for predefined periods such as weeks or months, and allow users to create custom periods.

Assign activities to workers based on availability, qualifications, and other criteria.

Allows employees to collaborate on tasks and ask for help from supervisors.

Track the status of work activities per location, employee, or team.

Monitor task completion, employee productivity, and other metrics.

Allow users to build custom dashboards or connect to BI tools

Allows users to connect via video chat in order to help fix maintenace or repait issues

Allows users to chat with remote support via text

Allows users to submit tickets for service requests in order to help with repairs

Allows users to access AR visualization through mobile phones

Allows users to integrate AR visualization through AR glasses

Allows users to integrate AR visualization through Tablets and Desktops

Allows users to create a variety of dynamic content to guide your team through different processes.

Allows users to store and manage previously created content

Allows users to mark up real life objects with AR annotations and other descriptive visuals

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification

Allows support agents remote access to the customer's smartphone or tablet

Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content

The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions

Customers and support agents can communicate via text, voice, and chat

The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot

This product is easy to use for customers with low tech-literacy like older customers

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Allow centralized enforcement of corporate standards, while supporting site‑specific variations.

Report metrics at both individual site and consolidated enterprise levels.

Provide channels for idea sharing, communications and collaboration across different sites and facilities.

Provide enterprise-wide support across smartphones, tablets, and wearable devices.

Provide enterprise-grade role/permission management for different user groups.

Capable of autonomously perform or propose task actions on behalf of users.

Support live transcription/translation of video/audio and contextual AI support.

Use AI models to predict anomalies, prescribe corrective actions, or suggest best next steps.

Allow frontline workers capture ideas, best practices, videos, and distribute them.

Track changes to work instructions and notify relevant users of updates or revisions.

Offer contextual training modules or tips that appear during task execution to reinforce skills.

Ensure workers can access SOPs/training offline on mobile/wearables.

Provide open APIs and SDKs for developers to extend platform capabilities.

Synchronize tasks, assets, and other data with enterprise systems such as ERP, MES, or EAM.