TeamDynamix IT Service Management Reviews & Product Details

I really appreciate the ROI and the reliable support when we have issues with TeamDynamix IT Service Management. The platform's reliability is a big plus for me. I'm impressed by the workflows, tasks, and the parent/child ticket management which allows me to see every detail such as attachments, comments, and automation tasks all in one view. The system has a good uptime, and I find their communication about statuses when it does go down to be excellent. The initial setup was simple, letting us get moving quickly. With a score of 9, I think it's a great choice. Review collected by and hosted on G2.com.

Really no dislikes. There's a robust community and support is excellent. Review collected by and hosted on G2.com.

TDX is very easy to learn and use. It is a low code platform. It allows for multiple departments to take requests and enable ESM. Review collected by and hosted on G2.com.

I have no dislikes. Anything I need to add I can request. Review collected by and hosted on G2.com.

It has great automation ability. Good service organization. Review collected by and hosted on G2.com.

I think the UI and reporting interfaces can be improved some. Review collected by and hosted on G2.com.

How to keep track of my projects. How to keep track of my documents for my projects. And to track my time. Review collected by and hosted on G2.com.

Nothing much. I put in enhancement requests to things out organization would need/want. Review collected by and hosted on G2.com.

Centralized ticketing, meaning all requests go into one place versus looking for emails/messages. The AI feature helps a lot for ticket research. Helps us respond faster to customers. Review collected by and hosted on G2.com.

For me I think it can feel complex, a lot of features that either look or feel similar. But do different things. I wish there was more training online, or maybe a paid training that new employees can use. Review collected by and hosted on G2.com.

I like that the platform is built on ITIL foundations in mind as well as the flexibility for organizations who are still working on conforming to ITIL standards Review collected by and hosted on G2.com.

I dislike that there is not a process for TDX Admins to impersonate users to check things like permissions and what things look like from their perspectives. Review collected by and hosted on G2.com.

It really satisfies my need to mark things as done and stay organized. Review collected by and hosted on G2.com.

Limitations on logic when building forms Review collected by and hosted on G2.com.

The ease of use for those who need a clear UI/UX. Also helpful for those who are trying to get assimilated into a new ITSM solution. The integrations and APIs are powerful in advancing the end user and licensed user process. Review collected by and hosted on G2.com.

Customizations are not as impressive as other ITSM solutions Review collected by and hosted on G2.com.

Ticket and asset management customization. Review collected by and hosted on G2.com.

limitation of information displayed in ticket sidebar Review collected by and hosted on G2.com.

It satisfies all the requirements of my position Review collected by and hosted on G2.com.

the application feature. it is not able to move forms from one application to another and some features are cumbersome like this. I also would like more options for coders to work behind the scenes if they actually know how to code Review collected by and hosted on G2.com.