It's been two months since this profile received a new review

TeamDynamix IT Service Management Reviews & Product Details

TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding. We offer a full-service white glove implementation team so you do not need to contract with a third party. By providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management, and automation. Using a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources. Easily spin up new applications for other groups such as HR, Marketing & Facilities.

Seller

TeamDynamix

Discussions

TeamDynamix IT Service Management Community

Product Description

The TDX Platform delivers integrated, cloud-based work management that brings Service Management and Project Portfolio Management together for improved efficiency and effectiveness. Serving stakeholders throughout the organization is easier than ever with a comprehensive service portal that includes a customizable service catalog & knowledge base.

Overview by

Claire Kozlowski

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

26 months

View More Pricing Information

Top-Rated Alternatives

Freshservice

4.6/5

(1,259)

ServiceNow IT Service Management

4.4/5

(1,111)

Jira Service Management

4.3/5

(924)

View All Alternatives

TeamDynamix IT Service Management Media

TeamDynamix IT Service Management Demo - Project Portfolio Management Dashboard

With a consolidated portfolio of projects, you can get a complete view.

TeamDynamix IT Service Management Demo - Project Intake & Governance

Improve the strategic value of your organization by capturing, evaluating, and prioritizing proposed projects, products, and services, as well as routine operational activities with a project intake process.

TeamDynamix IT Service Management Demo - Project Card Wall

Manage projects visually with a card wall.

TeamDynamix IT Service Management Demo - Incident Management

Fast routing, the ability to group tickets, and a great communication platform.

TeamDynamix IT Service Management Demo - Knowledge Base

Customizable, accessible (WCAG 2.0 / 508 compliant), and indexable.

TeamDynamix IT Service Management Demo - Service Portal

Promote self-service adoption with a user-friendly, intuitive service portal.

G2 reviews are authentic and verified.

Here's how.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/22/2023

"TDX Review"

4.5/5

What do you like best about TeamDynamix IT Service Management?

Usuability and the shared ticketing application ability to onboard other departments in my organization. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Some software limitations. Have to put in several enhancement requests. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/23/2022

"TeamDynamix is easy to integrate and highly customizable"

5/5

What do you like best about TeamDynamix IT Service Management?

I love how easy it is to customize TD and integrate it with the other tools we use to manage our IT tools and services. We are able to automate processes and add data fields to our tickets that make our reporting a lot more effective. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

TD is highly customizable, but if you have a lot of groups all working in the same tool, it adds a lot of complexity to the customized fields. This has led to some confusion around which fields you want to include on various tickets or surveys etc... Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

We are currently working on improving our inventory management and lifecycle management. By integrating TD with Workday (IT asset management tool) it enables our technicians to do all of their work in TD and the critical data needed to manage assets gets passed through without needing additional effort. This helps improve the accuracy of our inventory and makes it easier each year to quickly identify device order quantities and device eligibility for repurposing or ready for surplus. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

5/24/2022

"Solid ITSM tool for almost any size organization"

5/5

What do you like best about TeamDynamix IT Service Management?

Easy to use from an admin and user perspective. Simple layout that covers all the needs. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

There are a few configuration items under the admin side that are buried under sections that I would not expect them to be. But that’s about as bad as it gets from my perspective. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

First and foremost is providing the tracking and reporting of our IT service requests and tickets. This provides our users with a nice interface for them to request the items they are needing and allows us to track them to ensure none are missed. Going deeper than that we will be able to start automating some IT tasks (On/Off boarding) and free up some of our time. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/25/2022

"New but exciting"

3.5/5

What do you like best about TeamDynamix IT Service Management?

I like that this PMIS has the ability to track resource allocations and build reports for this. We currently use another product and it does not have the same ability. However, I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I love that ticketing and PM could be together. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

I would like to see TDX mature more into a Smartsheet look and feel for the PMIS side of things. I do not think that TDX was built for Project Management and has attempted to add it but it is still not quite ready for this. Review collected by and hosted on G2.com.

Allen M. B.

Director of Information Technology

Mid-Market (51-1000 emp.)

7/8/2020

"Project and Portfolio Management with Logic"

5/5

What do you like best about TeamDynamix IT Service Management?

The simplicity combined with nice, relevant, and robust functionality make the system very easy to use. You don't have to create an administrative nightmare with this solution. You can save your valuable time working on the projects that are important to your organization vs. getting entangled in useless reporting and administration. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

It is lacking in some end user capabilities related to reporting back task completions. Small item but would save a lot of time if the end users were enabled to do more with the system. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

Solved visibility to projects and tasks and assignments. We now have great visibility to what people are working on and where they are related to completing the tasks. The card walls in TDX provide a simple way to manage small projects/tasks. Drag and drop makes the administration pretty simple. Reporting on open projects and assignments was non-existent before TDX. Review collected by and hosted on G2.com.

Ben W.

Online Technical Researcher

Enterprise (> 1000 emp.)

1/7/2022

"A Lot of Power, Use it Wisely"

4/5

What do you like best about TeamDynamix IT Service Management?

TeamDynamix gives you the power to log service requests and incidents, create user forms, and manage assets. The dashboards and reports allow you to see the progress and statuses of existing tickets easily. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Things can go south really quickly. Because there are so many options, some people will be tempted to overload their forms and tickets with required fields. The more things you add, the more likely people will give up and walk away. Review collected by and hosted on G2.com.

Megan B.

Technical Support Specialist

Enterprise (> 1000 emp.)

5/24/2022

"Way to go TDX"

4.5/5

What do you like best about TeamDynamix IT Service Management?

The platform is easy to navigate and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

There is nothing I dislike about the platform. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/23/2022

"Not Quite what it should be"

1/5

What do you like best about TeamDynamix IT Service Management?

The dashboard/desktop features are great. They let you get a good view of what is going on and show your workers what they should be looking at. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

This lacks good permissions controls and the ability to pass tickets between instances of TDX easily. Review collected by and hosted on G2.com.