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The upside to EASE is no in-house server maintenance as it is a SaS. This means no more AIX updates or other IBM updates. Also all Episys server updates are also performed by Symitar. Review collected by and hosted on G2.com.
For our CU the downsides are many. We were on our own in-house server for 6 years prior to migrating to the EASE platform. Lose of backend control - we are no longer able to add, remove, or modify information regarding consoles (workstations). This is now done by submitting a ticket to have Symitar perform that task. What was a 30 minute process at most is now in most cases a 24+ hour process. Anything that deals with the "backend" going through the root or symop is no longer available to the CU and is all controlled by the Symitar EASE team. We have had multiple issues that have affected production and an increase in man hours babysitting EASE versus the hours prior to migration that were used to actually complete tasks in Episys with access to the backend. Review collected by and hosted on G2.com.
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