--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23523 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23523 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,523 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users appreciate the **ease of use** of SurveyMonkey, making survey creation and feedback collection quick and simple. (345 reviews) - Users find **SurveyMonkey's ease of creation** exceptional, allowing for quick and user-friendly survey design without technical skills. (156 reviews) - Users find SurveyMonkey to be **intuitive** , enabling easy feedback collection and comprehensive data analysis. (110 reviews) - Users value the **simplicity** of SurveyMonkey for creating and analyzing surveys effortlessly, enhancing their feedback processes. (108 reviews) - Users find SurveyMonkey **exceptionally easy to use** , benefiting from its free features and effective feedback collection. (92 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (87 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (85 reviews) - Features (80 reviews) - Efficiency (79 reviews) - Customer Support (70 reviews) **What users dislike:** - Users find SurveyMonkey to be **expensive** , especially when seeking additional features or customization options. (113 reviews) - Users find **SurveyMonkey's tiered plans limiting** , as essential features require payment, impacting smaller projects' access. (87 reviews) - Users experience **survey issues** like limited customization, outdated workflows, and sluggish mobile performance, impacting their overall efficiency. (71 reviews) - Users find the **limited features** in SurveyMonkey's lower-tier plans restrict their ability to gain detailed insights. (67 reviews) - Users experience **limited customization** in SurveyMonkey, restricting creative freedom and making design control difficult without upgrades. (60 reviews) - Restrictions (44 reviews) - Poor Visualization (33 reviews) - Expensive Features (32 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (32 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (31 reviews) ## SurveyMonkey Reviews ### 1. Creating surveys has never been so easy and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** I highlight how easy it is to create a survey thanks to the available templates and its UX/UI interface, which greatly facilitates the process. **What do you dislike about SurveyMonkey?** Customization is quite limited in free or lower-priced packages, which forces you to consider more expensive options and commit to an annual or recurring subscription. Additionally, data download does not allow for deep and detailed analysis. **What problems is SurveyMonkey solving and how is that benefiting you?** This tool allows you to create a simple survey in very little time, without requiring prior or specific knowledge about its use. ### 2. Survey Monkey - Effortless Survey Creation with User-Friendly Templates **Rating:** 4.5/5.0 stars **Reviewed by:** Irfan S. | Assistant General Manager - BIM Design, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about SurveyMonkey?** Easy to use, Quick generate surveys through templates for ready use and minimal changes are required in it, a large and good library of templates **What do you dislike about SurveyMonkey?** Paid version required for accessing a lot of templates and to get your results connected to some other applications **What problems is SurveyMonkey solving and how is that benefiting you?** Used it to get feedback for my software trainings. ### 3. Fast Feedback and Versatile Surveys Enhance Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya M. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about SurveyMonkey?** The platform offers quick feedback for both customers and employees, as well as standard survey options. **What do you dislike about SurveyMonkey?** limited reporting options, expensive add ons, weaker offline capabilities **What problems is SurveyMonkey solving and how is that benefiting you?** This tool allows you to collect opinions and insights in an organized manner, making it easy to distribute surveys through email, web links, social media, QR codes, or embedded forms. It helps you maximize your survey's reach with very little effort. ### 4. Straightforward, Efficient Survey Creation and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Ivo S. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about SurveyMonkey?** It’s easy to create, update, and analyze surveys, and the overall process feels straightforward and efficient. **What do you dislike about SurveyMonkey?** The per-user licensing is expensive, which makes it hard to justify rolling it out for company-wide access. **What problems is SurveyMonkey solving and how is that benefiting you?** It quickly helps me get any feedback I need. ### 5. Effortless Survey Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie W. **Reviewed Date:** January 15, 2026 **What do you like best about SurveyMonkey?** I like SurveyMonkey for its ease of use, which makes setting it up a breeze. The cost is also a plus for me. These features really suit our basic needs for creating feedback surveys for volunteer groups. **What do you dislike about SurveyMonkey?** Limited creative graphic design capabilities **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey for creating feedback surveys for volunteer groups, solving the problems of gathering input and enrolling volunteers. ### 6. Exceptionally User-Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** sama S. | Sales And Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about SurveyMonkey?** It is user friendly for both the creator and end user **What do you dislike about SurveyMonkey?** i dont dislike anything about it - its extremely user friendly **What problems is SurveyMonkey solving and how is that benefiting you?** focus group before rolling out aproduct ### 7. SurveyMonkey Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mohd U. | Senior Java Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about SurveyMonkey?** it's simple and works as intended to.Also it's easy to create forms. **What do you dislike about SurveyMonkey?** Free plans shows only a limited number of responses **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the problem of creating, distributing, and analyzing surveys by providing a user-friendly platform with templates and built-in tools, which benefits users by saving time, providing actionable data, and simplifying the feedback process. ### 8. User friendly and easy to manage **Rating:** 3.5/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2025 **What do you like best about SurveyMonkey?** i like the platform's UX/UI its easy to learn, very easy to navigate **What do you dislike about SurveyMonkey?** too many updates in too little time, SurveyMonkey is growing fast but customer support not as fast so its hard to get to them sometimes **What problems is SurveyMonkey solving and how is that benefiting you?** structered feedback is one of them it really nmakes sure we receive it in a more structured way and easy to analyze ### 9. Exceptionally User-Friendly and Engaging Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Peter James III C. | Senior Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** t is very easy to use. Very user friendly. It is also not boring. **What do you dislike about SurveyMonkey?** Currently, I have no negative comments that I could think of. **What problems is SurveyMonkey solving and how is that benefiting you?** It solves alot of my problems such as information gathering through surveys. ### 10. Complete Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steven R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about SurveyMonkey?** This tool is simple enough for anyone to pick up quickly, yet it also offers the depth and advanced features that experienced surveyors require. It strikes a great balance between ease of use and comprehensive functionality. **What do you dislike about SurveyMonkey?** I can't think of any drawbacks—it's simply a good tool. **What problems is SurveyMonkey solving and how is that benefiting you?** I use this tool to collect survey responses for many different purposes. It helps me gather feedback and information for a wide range of needs. ### 11. Easy to Use with No Training Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Lisbeth H. | Presidenta de la comisión de Investigación de Mercados , Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveyMonkey?** It was very easy to use, and there was no need for training. **What do you dislike about SurveyMonkey?** It had limited options for questions. Overall, it felt very basic, with no advanced options. **What problems is SurveyMonkey solving and how is that benefiting you?** Research on a limited budget. ### 12. Very Helpful Tool, becomes your Reliable Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia D. | International Sales Coordinator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about SurveyMonkey?** Helpful and reliable. Every place we go we hear they used Survey Monkey and that gives a peace of mind. **What do you dislike about SurveyMonkey?** Perhaps its restrictive free plan, pushing users to costly upgrades for basic things and features like data export or more detailed anaylitics **What problems is SurveyMonkey solving and how is that benefiting you?** It is helping our company get to know what could our improvements be and also to identify the areas ### 13. Everything Is Excellent—Best Tool for Work Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gopal S. | Therapy manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SurveyMonkey?** Best review on work which is more important **What do you dislike about SurveyMonkey?** Nothing for dislike till time , Everything is excellent **What problems is SurveyMonkey solving and how is that benefiting you?** Exact know about what stretegy for business ### 14. Easy-to-Use Surveys with Powerful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about SurveyMonkey?** I like SurveyMonkey the most for its easy-to-use interface, wide variety of question types, and strong analytics features, which make it simple to design surveys and quickly gain actionable insights. **What do you dislike about SurveyMonkey?** Some advanced features are locked behind paid plans, so it can feel a bit limited on the free version, especially when you want deeper analysis or custom branding. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the problem of collecting and analyzing feedback efficiently. It helps me gather structured data from customers or employees and convert it into clear insights for better decision-making, saving time and manual effort. ### 15. Straightforward Basic Survey Tool with Solid Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is a good basic survey tool. It is fairly straightforward and has some decent template options and basic questions. It is a solid option for the price. **What do you dislike about SurveyMonkey?** I think it can be a little clunky when it comes to survey testing and sharing with your team. I also think adding sample is harder than it should be. I don't love the survey output and find it a bit tedious and limited. **What problems is SurveyMonkey solving and how is that benefiting you?** It is easy to use, cost efficient and helps when you want to do something quickly in-house. ### 16. Easy Survey Links and Quick Analysis, But Not Ideal for Corporate Use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about SurveyMonkey?** I like how easy it is to create and collect surveys through a simple link, easy interface, and quick analysis of response responses **What do you dislike about SurveyMonkey?** Not used in corporate settings when in the house type partnered services are **What problems is SurveyMonkey solving and how is that benefiting you?** Quick analysis of response through easy to create form ### 17. Effortless Survey Creation and Insightful Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Vellala Naresh K. | Lead IT and Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about SurveyMonkey?** Creating surveys is quick, templates save time, and sharing links is easy. The response analysis and reports help clearly understand feedback without manual effort. **What do you dislike about SurveyMonkey?** Nothing as of now, all working very well and good. **What problems is SurveyMonkey solving and how is that benefiting you?** simple and organized way. It replaces manual data collection with structured surveys, making it easier to track responses and analyze results. This saves time, improves accuracy, and supports better decision-making based on real feedback. ### 18. SurveyMonkey- Analyze surveys effictively! **Rating:** 5.0/5.0 stars **Reviewed by:** Shanu A. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is easy to use, its interface is intuitive, even non tech users can create surveys quickly. It provides drag and drop functionality for adding questions. It offers pre built survey templates for various goals. It provides real time data visualization and detailed reporting tools. We can also filter responses, can create custom reports and export data easily. Features like skip logic, question branching and custom variables allow for personalized survey paths. **What do you dislike about SurveyMonkey?** The free version is very restrictive. One can only view up to 40 responses per survey. It provides limited access to advanced question types and logic. Exporting data is not allowed in free version.Paid plans, especially for teams and businesses are costly. Mobile editing experience isn't as smooth. Design cusomization is limited in free versions. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides pre built survey templates which makes wasy to design a survey. It provides real time data visualization and detailed reporting tools helps to extract insights quickly. One can export data easily in EXCel, CSV, PDF format. ### 19. Good, free tool for quick survey results **Rating:** 4.0/5.0 stars **Reviewed by:** Scott S. | Manager, Financial Planning & Analysis, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about SurveyMonkey?** I like that it is pretty easy to use. I have been able to create multiple surveys without a lot of time wasted trying to figure out how to use the site. **What do you dislike about SurveyMonkey?** In my experience, it was not as easy to create a more complex set of questions. It was very easy for simple questions though. **What problems is SurveyMonkey solving and how is that benefiting you?** It allowed me to quickly take a poll of users of a few reports and see if they were getting what they needed. ### 20. Beautiful Design and Effortless Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Jay H. | Website Reviewer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about SurveyMonkey?** I love the setup of how it looks, the buttons are big and it’s easy to click on them **What do you dislike about SurveyMonkey?** I would like email notifications once I’m done with a survey **What problems is SurveyMonkey solving and how is that benefiting you?** They do keep up on email notifications ### 21. User-Friendly with Great Module Variety, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Muhammad Faiz M. | Assistant Manager - Technology and Innovation, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** This software is very user-friendly and offers a wide variety of modules to select from, making it convenient to find what you need. **What do you dislike about SurveyMonkey?** The product is quite expensive, and access to the modules depends on which package you choose. **What problems is SurveyMonkey solving and how is that benefiting you?** Data gathering. Mainly feedbacks and surveys ### 22. Effortless Setup and Survey Management **Rating:** 4.0/5.0 stars **Reviewed by:** Charli T. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** Simple set up, easy to use, can clone adn edit surveys easily and has functions to allow unique links to individual users **What do you dislike about SurveyMonkey?** Maybe the design elements? Its fairly limited from my experience **What problems is SurveyMonkey solving and how is that benefiting you?** Curating novel data for our own research and to help improve events ### 23. Intuitive interface and great integrations, but can result pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Stefano C. | Marketing coordinator, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about SurveyMonkey?** I appreciated SurveyMonkey's extremely intuitive control panel and the wide range of available resources, templates and prebuilt contents. The practical drag-and-drop builder for the various modules is also very convenient, saving a lot of time. It also integrates very well with most popular CRMs and platforms. **What do you dislike about SurveyMonkey?** Nothing in particular. It only may become more expensive than some competitors to get similar features. **What problems is SurveyMonkey solving and how is that benefiting you?** We used this platform several times to create customer satisfaction surveys for our business, to understand how to improve services. Having little time available it allowed us to create the surveys and analyze reports with very little effort. ### 24. Easy Surveys and Clear Templates, Excellent Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Fernando L. | Soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** The possibility of generating surveys easily with clear guides and easy-to-use templates. **What do you dislike about SurveyMonkey?** Costs are an important factor when choosing this tool, and the limitations in the free version are also a factor that must be mentioned. **What problems is SurveyMonkey solving and how is that benefiting you?** In our case, and through employee surveys, it helps determine the type of hardware we should implement to allow for better management between work areas. ### 25. Super Easy Survey Creation—Fast, Cute, and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Juan P. R. | Customer Care Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about SurveyMonkey?** Is super easy to use , you cam create your surveys very fast and cute :) **What do you dislike about SurveyMonkey?** Not much to add, really, maybe just offer a few more free options that are currently paid. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps me to get opinions and feedback very quick and organize ### 26. Effortless Survey Creation Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about SurveyMonkey?** They make survey making the easiest. Most companies add a lot of crap in the middle, but they are the oldest and best. **What do you dislike about SurveyMonkey?** I do not have anything bad to say about them. **What problems is SurveyMonkey solving and how is that benefiting you?** When we have to ask clients or users anything poll wise, this is the easiest company to integrate. ### 27. Survey monkey **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin L. | Senior Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveyMonkey?** Ease of setting up survey and sending survey out to recipient **What do you dislike about SurveyMonkey?** Hard to customize survey and it takes longer to update simple question **What problems is SurveyMonkey solving and how is that benefiting you?** Analysis of external auditor responsibilities ### 28. Easy Feedback Collection, But Needs More AI for Today’s Workforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about SurveyMonkey?** Easy to use, easy to send, easy to collect feedback. **What do you dislike about SurveyMonkey?** Could have more AI benefits, be adapted to the modern workforce. **What problems is SurveyMonkey solving and how is that benefiting you?** Collecting feedback and learning what our customer base wants/needs. ### 29. Easy to Use, with Plenty of Survey Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SurveyMonkey?** It is easy to use and they have a lot of templates to use to help set up your survey **What do you dislike about SurveyMonkey?** Nothing really. The platform did everything I needed it to. **What problems is SurveyMonkey solving and how is that benefiting you?** It was a way for our employees to tell our company the good with the bad ### 30. Effortless Survey Creation for Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiu N. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about SurveyMonkey?** You can build surveys quickly without technical skills **What do you dislike about SurveyMonkey?** The free plan has limits on number of questions and responses. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey makes it easy to gather opinions from large groups of people ,customers, employees, students, or partners without manual effort. ### 31. Comprehensive Review of SurveyMonkey’s Features and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Raj H. | Senior Officer - IT, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about SurveyMonkey?** ease of use and wide range of customizable survey templates. The interface is user-friendly, even for beginners, and allows quick setup of surveys with drag-and-drop features. I also appreciate the analytics dashboard—it provides real-time insights and clean visualizations, which makes interpreting responses effortless. Integrations with tools like Excel, Slack, and Google Sheets further enhance its usability in a business environment. **What do you dislike about SurveyMonkey?** limited functionality in the free or lower-tier plans. Many useful features—like advanced logic, export options, and detailed analytics—are locked behind higher-priced tiers, which can be restrictive for small teams or individual users. Also, the customization options for branding and design are somewhat limited unless you upgrade. The user interface, while generally good, can occasionally feel cluttered when working with more complex surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us streamline the process of collecting and analyzing feedback from employees, customers, and stakeholders. Before using it, gathering input was time-consuming and scattered across emails or spreadsheets. With SurveyMonkey, we can quickly create professional surveys, distribute them easily, and get real-time insights—all in one place. This has improved our decision-making process, helped identify areas for improvement, and increased engagement through regular, structured feedback loops. ### 32. Easy to Use with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lyneta G. | Insurance Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveyMonkey?** This tool is easy to use and has great support! **What do you dislike about SurveyMonkey?** Higher cost for additional feature options. **What problems is SurveyMonkey solving and how is that benefiting you?** We use this to get feedback from our teams ### 33. User-Friendly and Flexible, But Advanced Features Locked Behind Paywall **Rating:** 4.5/5.0 stars **Reviewed by:** Sher ali K. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about SurveyMonkey?** What I appreciate most about SurveyMonkey is its user-friendly interface and the flexibility it offers. Designing surveys is very simple due to the drag-and-drop builder, and the extensive selection of question types lets me customize surveys for any audience or objective. **What do you dislike about SurveyMonkey?** One drawback of SurveyMonkey is that many of its advanced features are only available with higher-tier plans. This can be restrictive for individual users or smaller teams who may not have the budget to upgrade. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey addresses the challenge of efficiently collecting structured feedback from a wide range of audiences. ### 34. More Options Than MS Forms with Powerful Branching and Great UX **Rating:** 4.5/5.0 stars **Reviewed by:** Mamotosh M. | Technical Solutions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SurveyMonkey?** More options as compared to MS Forms, additional branching logics and good user experience **What do you dislike about SurveyMonkey?** Sometimes can be a bit complex, also not very seamless when it comes to MS 365 ecosystems. **What problems is SurveyMonkey solving and how is that benefiting you?** Getting an organizational directive on technology initiatives, observing client trends, automating delivery services ### 35. Versatile Features and Seamless Polls Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Khilah B. | Player Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** I like how versatile the features are, and it's not only inclusive to doing traditional Q&A surveys. I've been able to do polls too! **What do you dislike about SurveyMonkey?** I would like to see some feature updates on the platform, specifically with performance. It could crash few more times than often. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is consolidating surveys, feedback, and forms all in one place and it's incredible for business owners to use. ### 36. User intuitive survey design **Rating:** 4.5/5.0 stars **Reviewed by:** Athena H. | Head of Commercialization, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is easy to use, with wide range of professional templates and intuitive survey design interface. Users can create, distribute and analyze surveys quickly and easily. Great build-in analytics, export options and question variety. **What do you dislike about SurveyMonkey?** Limited customization on lower-tier plans **What problems is SurveyMonkey solving and how is that benefiting you?** It's a great tool for business feedback (B2B) and customer satisfaction tracking (B2C) so it informs better decision making and feedback loop. ### 37. Effortless Surveys with Quick Results **Rating:** 5.0/5.0 stars **Reviewed by:** Paulus N. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is so easy to set up your questions and just pass them around to whoever needs to answer them. It allows me to get the answers I need as quickly as possible from as many people as possible at once. **What do you dislike about SurveyMonkey?** nothing really **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows me to get the answers I need quickly from as many people as possible, all at once. ### 38. Great for Sending Large-Scale Marketing Emails to Current Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Brett S. | Director of BD, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about SurveyMonkey?** The ability to send large amounts of marketing emails to our current clients. **What do you dislike about SurveyMonkey?** It is much better for marketing to use customer emails than for the sales team's purposes. **What problems is SurveyMonkey solving and how is that benefiting you?** Sending new product releases and updates to clients. ### 39. Perfect for Tailored Surveys After Events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SurveyMonkey?** It helps our team to release perfectly tailored surveys according to our requirements especially after our main events like townhalls. It helps us collecting feedbacks and organize them efficiently at single place. **What do you dislike about SurveyMonkey?** Ads are quite annoying. Will have to buy pro version for more features. **What problems is SurveyMonkey solving and how is that benefiting you?** AI integration has made questions creations very easy and it keeps all the answers organised for better viewability ### 40. Reliable Survey Tool with Great Analytics, Though Setup Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about SurveyMonkey?** Our team has been using SurveyMonkey for internal questions, employee feedback, and quick polls, and it has been helpful in how we gather and analyze input across the company. The wide range of templates and question types helps us design surveys that are professional and insightful. We like the analytics and reporting features, which make it simple to summarize results and share among different teams. **What do you dislike about SurveyMonkey?** The platform is not extremely intuitive for different types of questions when creating detailed surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** providing data from our organization about a variety of topics ### 41. Effortless Feedback Collection Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is how smooth and practical it is for collecting feedback. Creating surveys takes very little time, sharing them is straightforward, and the responses are easy to review. It helps turn feedback into useful insights without unnecessary complexity. **What do you dislike about SurveyMonkey?** Nothing as of now, all working well and good. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the difficulty of collecting and organizing feedback from different people in one place. It removes the need for manual follow-ups and scattered responses. This helps save time, improves clarity, and allows us to make decisions based on structured and reliable feedback. ### 42. Amazing Tool for Data Collection and Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Dani A. | Technical Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is amazing for collecting and analyzing data **What do you dislike about SurveyMonkey?** Sometimes is not as intuitive as you would like **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey assists me in analyzing data. ### 43. Survey Monkey Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about SurveyMonkey?** Survey monkey is an easy platform to navigate **What do you dislike about SurveyMonkey?** The reporting tools are not as advanced as other platforms for the cost **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us streamline the way we gather and analyze feedback, which has been a big benefit. Instead of managing surveys manually or piecing together responses in different formats, everything is centralized and easy to track. The platform solves the problem of getting actionable insights quickly by offering clear reporting, customizable templates, and flexible distribution options. This saves time, reduces errors, and helps us make more data-driven decisions. It has improved how we listen to our stakeholders, understand trends, and respond to needs efficiently. ### 44. Hard to Get Surveys, Long Prequalification That Often Ends Unpaid **Rating:** 3.5/5.0 stars **Reviewed by:** Kristl K. | Sr Customer Service Rep, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SurveyMonkey?** Survey Monkey allows us to collect real time data that shows the path we need to take. **What do you dislike about SurveyMonkey?** Sometimes it's hard to get people to respond. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Monkey has been a great tool. I haven't ran into any problems. ### 45. Inflexible subscription **Rating:** 0.0/5.0 stars **Reviewed by:** Kimberley T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about SurveyMonkey?** Previously I found the surveys user friendly and helpful to our business. I am no longer having this experience. **What do you dislike about SurveyMonkey?** That I am locked in to an annual subscription that is no longer useful to my business. I understand the need to pay for services delivered however I do not understand the lack of flexibility. Because I paid upfront for 12 months I am not eligible to cancel the subscription for a pro rata refund. I don’t believe only advising customers of this in the terms and conditions is adequate nor transparent. **What problems is SurveyMonkey solving and how is that benefiting you?** It is no longer solving any problems or benefit to our business which is the reason I was looking to cancel the subscription. ### 46. Great for basic surveys but wish there was more customization for branding **Rating:** 4.5/5.0 stars **Reviewed by:** Christina R. | Sales & Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about SurveyMonkey?** It's easy to use and surveys are quick to set up once you have your parameters determined. **What do you dislike about SurveyMonkey?** There's no confirmation if a survey was successfully sent to a list. It would also be nice to be able to view open vs click rates to determine if is was a spam checker viewing the email or an actual human. Also, having to export multiple Excel files to get the analysis charts and individual responses if quite cumbersome. There's no need for to download an Excel where each question is on it's own tab. It would be nice to have a file where all individual responses were in a table on one tab and then the charts on another rather than needing 2 separate files and then just having to combine them in the end. **What problems is SurveyMonkey solving and how is that benefiting you?** Building surveys to help us determine NPS scores. ### 47. Customizable and fast survey design, perfect for feedback and research **Rating:** 4.5/5.0 stars **Reviewed by:** Jacopo P. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about SurveyMonkey?** I really like the ability to fully customize branding with logos and colors, and to use different pre-made layouts. Templates are great to get started quickly, and greatly speeds up survey design. It's perfect for tracking in particular customer feedback and employee satisfaction index, or doing market research, etc. **What do you dislike about SurveyMonkey?** The lower paid plans are quite limited in design flexibility for branding and themes, especially if compared to other competitors. **What problems is SurveyMonkey solving and how is that benefiting you?** In my case, it allowed me to improve some services by monitoring my customers' preferences with short surveys. ### 48. Trackable and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Johannes N. | Customer Experience Associate, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about SurveyMonkey?** The fact it's easy to use and gives all the insights as needed for someone conducting a survey is a great thing and valuable **What do you dislike about SurveyMonkey?** It lags sometimes and takes longer to respond **What problems is SurveyMonkey solving and how is that benefiting you?** 1st of all i like the fact that its security and privacy has been enhanced, such as limiting the number of devices/accounts to access a certain account, in that way not everybody can easily access your info/data and you control who does and who doesn't. 2nd its giving feedback analytics like never before, its different and the analytics are very accurate and always you to adjust your feedback gathering accordingly ### 49. Effortless Survey Creation and Distribution **Rating:** 5.0/5.0 stars **Reviewed by:** ASHLEY L. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SurveyMonkey?** It is very easy and straight forward to create my own surveys and get them out to my peers. **What do you dislike about SurveyMonkey?** Ads is the only downfall of SurveyMonkey. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is an easy way to acquire real and accurate data. ### 50. SurveyMonkey allows a quick and functional to create surveys for easy data analysis proposes. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about SurveyMonkey?** What I enjoy most about SurveyMonkey is the templates featured on the site that are easily edited to fit the type of survey required for data analysis. **What do you dislike about SurveyMonkey?** I did not find anything I dislike about SurveyMonkey at this moment. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has allowed our office the ability to keep track of feedback of our services and events to figure out how to improve based on the feedback we receive. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - [View SurveyMonkey pricing details and edition comparison](https://www.g2.com/products/surveymonkey/reviews?page=93§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+17%3A21%3A07+-0500&secure%5Bsession_id%5D=f7a7a422-4484-44a4-afe6-0886a648c859&secure%5Btoken%5D=908d8398fc5c0a95da9ca7aba786a16b810261144a637e2a772d4e187a25ba32&format=llm_user) ## SurveyMonkey Integrations - 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[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [monday work management](https://www.g2.com/products/monday-com/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [Posit Team](https://www.g2.com/products/posit-team/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Remind](https://www.g2.com/products/remind/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Analytics](https://www.g2.com/products/zoom-analytics/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,052 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)