SurveyCTO Pricing

I have been managing household data collection activities in Uganda for three years. I have seen and used many different types of software, and nothing comes close to SurveyCTO in terms of service, ease of use, functionality, and dependability. Review collected by and hosted on G2.com.

There are very few things that I could say that I dislike about the SurveyCTO platform. There are minor things in some of the formatting and functionality that I would tweak (which are mostly specific to my needs). I have a running 'wish list' with the developers and they have been very helpful in giving me useful 'workarounds' or incorporating suggestions into new realeases. Review collected by and hosted on G2.com.

The customer service (online support is what I've used most frequently) is extremely fast and so helpful. It has made all the difference when troubleshooting in some very time constrained situations. The documentation available on the site is very well-written and makes learning new tricks easy to pick up. The enhanced functionality beyond the ODK basics, and the ability to handle some pretty complex logic and constraints. Some of these include the concatenation functions, pulling data from earlier repeating groups, and importantly, the pre-load features including search. For multiple rounds of surveying, the amount of headache avoided by being able to preload data is incalculable. I know some users prefer an interface that doesn't require programming (eg many softwares provided user-friendly online interfaces with dropdowns, etc.) and this makes sense for a lot of users. However, I actually do prefer using the excel-based form for programming because I don't want to rely on having an internet connection to be able to work on the survey (although of course it is needed for actually uploading the form). Also, SurveyCTO includes a whole host of sophisticated quality control features including audio audits, speed limits, and other data quality features that in my experience go beyond what other platforms can offer. Review collected by and hosted on G2.com.

There are some validation errors that pop up when you upload a form that are very helpful and descriptive, even telling you which line to go check. In some cases, though, the error message is not as helpful in pinpointing where the form broke. It would be great to have every error message be able to point the user in the right direction on the form to be able to troubleshoot more rapidly. It would also be very helpful to have additional "manager" type permissions where I could send a form back to someone for correction. We're used to fixing any errors ex-post with code in statistical programs, but in some situations, sending a form and "opening it back up" for the user to fix something would be very helpful. Would also like additional documentation added for some more complex scenarios (though the documentation already there is superb). Would also love to see validation that can limit the length of numeric inputs (maybe I haven't discovered this yet) - as of now we just find a way around this by limiting based on value constraints, but in some cases we might just have codes instead of values and that might not work.

No platform is perfect and none will work in all scenarios so when it comes to large household surveys, I actually don't know of anything that can handle as much as CTO can at the moment. Review collected by and hosted on G2.com.