SurveyCTO Reviews & Product Details


What is SurveyCTO?

Web surveys are great for collecting data from literate, computer-savvy, Internet-connected users. For collecting data from the rest of the world, we’ve built SurveyCTO. SurveyCTO is a professionally supported, cloud hosted data collection software that allows you to conduct surveys on mobile devices, even completely offline and off-the-grid, and is packed with intelligent features relevant for public health, M&E, academic research, humanitarian crises, and clinical research, such as error and fraud detection to monitor surveyors in the field, case management to easily manage cohort studies, and unbreakable encryption for collecting sensitive, identifying data.

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SurveyCTO Profile Details

SurveyCTO Profile Details

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Languages Supported
Afrikaans, Albanian, Arabic, Armenian, Basque, Bengali, Bulgarian, Catalan, Central Khmer, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Fijian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latin, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Modern Greek (1453-), Mongolian, Nepali, Norwegian, Panjabi, Persian, Polish, Portuguese, Quechua, Romanian, Russian, Samoan, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Tibetan, Tonga (Tonga Islands), Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa
Vendor
Dobility, Inc.
Company Website
Year Founded
2012
HQ Location
Cambridge, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
14
Twitter
@SurveyCTO
Twitter Followers
1,030
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Companies Using SurveyCTO

UC Davis
Innovations for Poverty Action
John Snow
Clintonhealthaccess

SurveyCTO Reviews

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1-25 of 49 total SurveyCTO reviews
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U
Mid-Market
(51-200 employees)
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Verified Current User
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"Why I prefer Survey CTO for my surveys"

What do you like best?

I have been using the software for a year now and no doubt it has been very useful for my operations.What has been very impressive about it is its ability to collect responses both when am online and offline as well.This has ensured maximum data collection for my company and my surveys as well.

What do you dislike?

The software has been very beneficial in conducting my surveys however I feel the platform's interface has been very cumbersome for me to operate a disadvantage that has eaten on my time cummulatively.lastly I also feel the software has a very long procedure to conduct my surveys and this has also been a contributing factor to the time consumed trying to navigate through.

Recommendations to others considering the product:

Incase you have problems conducting surveys, this platform will guarantee you maximum success in your surveys.

What problems are you solving with the product? What benefits have you realized?

Previously when my company had not incorporated any surveying software it was very hard to acquire data from our customers and our line of work but since we started using the platform, our data banks have been filled and many ideas on how to improve our services have been found,thanks to Survey CTO

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U
Mid-Market
(51-200 employees)
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"Successful surveys with survey cto"

What do you like best?

Survey CTO has been my most preferred survey tool and mainly because i was given my own survey link upon registration and this has been very instrumental in making my surveys successful.The way my surveys are arranged in an organised sequential manner with referrence IDs has also been the reason i prefer survey CTO

What do you dislike?

Well despite survey CTO being my most preferred survey platform there a few limitations that I dislike.The platform has long process for making surveys and which might be seen as time wasting.The platform's complexity during registration is also among its turn offs as it reduces the number of surveys one can handle.

Recommendations to others considering the product:

You want to handle your survey like a pro get yourself a survey CTO account

What problems are you solving with the product? What benefits have you realized?

Previously when I had not began operating a survey CTO account, my surveys and data was prone to getting lost due to my haphazard monitoring but now all i say is thank you to the professionaly arranged nanner Survey CTO keeps my surveys

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Managing Partner
Management Consulting
Enterprise
(10,001+ employees)
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"Feels very complicated initially but can be very useful"

What do you like best?

You get your own link when you make an account with surveyCTO. I think this feature is very new and before using this software I had never even known that this was possible. All your surveys are listed down in a professional manner and every survey is given its own special name or ID / reference number. Even though there are other survey making software available I could use, I stick to SurveyCTO as I am now used to it

What do you dislike?

I think SurveyCTO is a bit too complex when it comes to making surveys. Even the simplest of forms can take a considerable amount of time as it requires a lot of effort. The registration can become a bit complicated when it comes to making surveys and deploying them for responses. Even I needed help when I initially started making surveys and it was after 5-6 times that I was able to make surveys on my own. So a lot of commitment required.

Recommendations to others considering the product:

I wouldn't exactly recommend this software as this is very complicated. You must be ready to spend at least a few hours and external help to make your first few surveys

What problems are you solving with the product? What benefits have you realized?

I started using this software a long time back and even though it was a menace initially, I got used to this. I am now making all my surveys on SurveyCTO and more so, all my surveys ever made are listed down in a professional and organised manner.

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Author | Blogger | Fashion Illustrator | Fashion Designer
Consumer Goods
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"Good Resource for Content Creators"

What do you like best?

I like the fact that it allows me to design forms, collect data, monitor incoming data for quality, and learn from that data. In other words when I am looking for new content ideas, I can ask my audience in very specific ways into to gain invaluable insight on what interests them.

What do you dislike?

The user interface of SurveyCTO could be refined a bit more. The cost is also a bit off putting for say new startups in need of resources such as this.

Recommendations to others considering the product:

I would definitely look at your goals in terms of data, and create a strategy internally that works for your business, then implement SurveyCTO. The user interface is not the most innovative, but the results are worth the slow initial start up.

What problems are you solving with the product? What benefits have you realized?

I am connecting with my audience better by getting a better feel of what truly interests them, and what they value most!

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Head Of Department
Banking
Enterprise
(1001-5000 employees)
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"A survey making software made for professional needs"

What do you like best?

The personalized link is one of the best features of this software. When you sign up you can choose survey's own hyperlink which could be shared with respondents. This was a unique feature which I haven't seen in any survey designing software.ALong with this, the pricing is highly competitive, worth the investment, the customer service is great - I can expect a response from the SurveyCTO team as soon as possible. Additionally, the feature of exporting the form/result in CSV format is also really impressive.

What do you dislike?

I think the design or the software layout is not as great as other survey making software. It could be improved. Although the website is easy to use and operate, it would have been better if the design of the software was a bit "colorful" with rich media involved.

Recommendations to others considering the product:

I would surely recommend this to professionals who work in getting customer insights. Entrepreneurs need to change according to demand and SurveyCTO is a perfect way of getting ahead of the market changes

What problems are you solving with the product? What benefits have you realized?

Serving as a manager in one of the country's top banks, I have to build excellent relationships with my corporate clients. Every once in a while, I design surveys and send out to my clients for the feedback. In this way they could express their opinions and I could improve my banking methods or personality. Getting positive responses will surely help me in my personal growth. Instead of having long conversations over the phone for getting feedback, I could just send out survey and get a complete analysis easily

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U
Enterprise
(1001-5000 employees)
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Verified Current User
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"New Software "

What do you like best?

SurveyCTO is not your usual survey sites, it different from other and at first it might seem it is difficult to use but actually it’s very easy to use once you get to know the logic of this platform. It allows to you create your own survey with a special url which you can send to so many people. Their layout is also nice and overall SurveyCTO is very much unique

What do you dislike?

Like other survey sites, SurveyCTO is expensive and for something different you might not want to use this platform

Recommendations to others considering the product:

The price might be put you off at first but it’s really a great platform

What problems are you solving with the product? What benefits have you realized?

With the results gotten from this platform we have used it analyze our company’s data and solve so many issues with this software

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Enterprise
(5001-10,000 employees)
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"New and Different Survey website "

What do you like best?

SurveyCTO is a very different survey platform. I have used so many and SurveyCTO differ in a lot of way. Through their designs, layout and themes. And also it is very easy to use. You have your own designated link when you open your account and every survey created has its own ref number.

What do you dislike?

I think the only thing for me is that it’s expensive unlike the other platform.

Recommendations to others considering the product:

I will recommend this platform for professional. It will serve their purpose in creating surveys for client and employees

What problems are you solving with the product? What benefits have you realized?

In my department, I have used it create surveys for my co workers and also client of the organization and gotten great results back with the help and of this platform

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UP
Small-Business
(11-50 employees)
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"Best Tool for Survey"

What do you like best?

Being a Owner of my online business I have to get a detailed feedback from customers, clients and SurveyCTO helps with that. I used this platform to design and send out surveys which helps in productivity and growth of my business. It's very easy to use and user friendly. The platform also helps in calculating and analysing the findings i get back which is very much helpful

What do you dislike?

The subscription might be a little pricey but aside fromt hat, its all good

Recommendations to others considering the product:

It's a very easy platform and helps in analysing your feedback. Give it a try

What problems are you solving with the product? What benefits have you realized?

Used it to send out surveys to customers and client and have gotten feedback from it. its a very easy process.

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U
Enterprise
(5001-10,000 employees)
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"Outstanding Survey Software "

What do you like best?

One thing I love about SurveyCTO is their amazing features like their Custom Survey URLs, data Analysis Tool. It also support audio, videos and images. It is very easy to use and has a nice user interface. Their customer service also is one of the best. I’ve had troubles with implementation and they have been helpful

What do you dislike?

It doesn’t work on some mobile devices. And it is also a little expensive but that is okay

Recommendations to others considering the product:

Opt for the Paid version it will make things and implantation easier

What problems are you solving with the product? What benefits have you realized?

I’ve used this tool to distribute surveys to client and members of employees in my organization and it has been helpful in the growth of the organization

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Enterprise
(10,001+ employees)
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"New kind of survey platform "

What do you like best?

The website has its own uniqueness and the user interface is very nice and very easy to use. It’s a good data collection platform. They also have a very helpful customer service. It can seem difficult at first but with time you will get the hang of it. Very good platform and I highly recommend people to try out this platform

What do you dislike?

For a survey platform it’s quite expensive and it’s not compatible with some mobile devices.

Recommendations to others considering the product:

If you need any help along the way, you can get help from the customer service, they are very helpful

What problems are you solving with the product? What benefits have you realized?

Used it for research to get the workers and employees opinions and gotten excellent feedback

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Research Analyst
Research
Mid-Market
(501-1000 employees)
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"Great software for electronic surveys"

What do you like best?

Survey CTO provides a great platform for survey design. Having a good programmed survey can avoid many errors and save a lot of time when dealing with data. Survey CTO has great features that allow very advanced programming. Also, the team is very responsive and very willing to make improvements,

What do you dislike?

Honestly I am very happy with this software. The only thing would be the way some calculate fields are exported as strings, I had some other feed back but we have suggested some changes to Survey CTO and they have Incorporated them into their new platform (for example the way "Other" options work).

Recommendations to others considering the product:

Take some time to learn advanced functions. There is a lot to do beyond the basic commands that could improve your surveys a lot!

What problems are you solving with the product? What benefits have you realized?

I work at an NGO that does big surveys in the filed and being able to use Survey CTO platform has allowed us to collect data of much higher quality. Its easier to control for mistakes when you have a well designed and tested survey.

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abogado
Mid-Market
(201-500 employees)
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"Good Resource"

What do you like best?

I like the way that it enables me to configuration shapes, gather information, screen approaching information for quality, and gain from that information. At the end of the day when I am searching for new substance thoughts, I can ask my group of spectators in quite certain ways into to increase priceless understanding on what interests them.

What do you dislike?

The UI of SurveyCTO could be refined more. The expense is likewise somewhat off putting for state new businesses needing assets, for example, this.

What problems are you solving with the product? What benefits have you realized?

I am associating with my group of spectators better by showing signs of improvement feel of what really interests them, and what they esteem most!

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Data Analyst
Validated Reviewer
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"SurveyCTO Review"

What do you like best?

It gives ack the value of your money

Its easy to use and implement

Allows you to use mobile phones to conduct the survey

Takes data of different form

Have many different questionnaire templates.

What do you dislike?

The SurveyCTO is expensive compared to other software of its state,.

Recommendations to others considering the product:

SurveyCTO is one of the best survey software since it offer additional services such as the data management features.

What problems are you solving with the product? What benefits have you realized?

We uses the SurveyCTO to generate online questionnaire and collect data from the farmers and the general public. The data management feature allows us to manage the data and present it in the right manner.

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U
Mid-Market
(51-200 employees)
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"The journey to successful survey with survey CTO"

What do you like best?

Ever since I began using survey CTO for my surveys i have not been dissapponted.What i like most about this platform is its friendly interface that is very easy to use and operate .One can also be able to carry out special surveys with the help of a unique personal URL.

What do you dislike?

The software has really been of service to me ever since i began using it .However i feel that its somehow pocket unfriendly mostly where the customers are low income earners

Recommendations to others considering the product:

You want to handle your surveys like a pro? Get yourself a package of survey CTO software.

What problems are you solving with the product? What benefits have you realized?

The platform has been very instrumental in addressing the issue of unfruitful surveys as oflate the company has been able to carry out detailed surveys which have been of benefit to the business.

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Enterprise
(5001-10,000 employees)
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"New Survey Platform "

What do you like best?

SurveyCTO is a new survey platform. It’s very easy to use, and it’s great for mobile data collection. The have a great customer care support and always answer my request any time I email them. So far with SurveyCTO you can collect data and analyze it.

What do you dislike?

The layout and design need more redefining, but aside that it is a great platform

Recommendations to others considering the product:

If you need a software that doesn’t need to much configuration you can give SurveyCTO a try

What problems are you solving with the product? What benefits have you realized?

I have used SurveyCTO to create surveys for employees in the company and used it to analyze mobile data

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Data Entry Specialist
Research
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"SurveyCTO"

What do you like best?

The best thing about the SurveyCTO is the usage. The software is very easy to use such that everyone can use it,. It helps to generate research oriented questions and questionnaire which are then sent to the respondent through phone or web.

What do you dislike?

When using the free version you are not able to import or export survey data.

Recommendations to others considering the product:

I would highly recommend the SurveyCTO for any data collection surveys.

What problems are you solving with the product? What benefits have you realized?

We were using the SurveyCTO to collect statistical data for our research through conducting online surveys.

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Insurance Consultant
Insurance
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"SurveyCTO Review"

What do you like best?

SurveyCTO is an easy to use software such that one does not need any prior knowledge to deliver the desired results. With SurveyCTO you are able to send survey questions on both phone and web versions.

What do you dislike?

The SurveyCTO support team takes long time to respond to any claim raised which is very annoying.

Recommendations to others considering the product:

SurveyCTO is worth investing when it comes to carrying out survey.

What problems are you solving with the product? What benefits have you realized?

We were using the SurveyCTO to collect customers feedback and know what customers thing about our product and services.

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Lecturer In Mathematics
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"SurveyCTO Review"

What do you like best?

The best thing is that you are able to conduct a survey effectively. SurveyCTO gives you chance to generate survey questions and questionare. You can also conduct the survey on mobile platform.

What do you dislike?

The main problem with SurveyCTO is that you have to use paid version for you to export data

Recommendations to others considering the product:

SurveyCTO is effective when carrying out different institution based surveys. When

What problems are you solving with the product? What benefits have you realized?

We conduct several survey to get customers information, feedback and recommendation. With SurveyCTO we get reply instantly.

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U
Mid-Market
(51-200 employees)
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"Good Survey site experience"

What do you like best?

I like the nature of questions being asked in the survey. They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation.

What do you dislike?

i dont dislike much of this site as it has a neat structure to it. The only thing that may be bothering me is to They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation.

Recommendations to others considering the product:

Good work

What problems are you solving with the product? What benefits have you realized?

They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation.

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Senior Research Assistant
Research
Mid-Market
(501-1000 employees)
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"Excellent solution for surveys in developing country context"

What do you like best?

We have implemented large household and individual level surveys for a number of projects in countries in sub-Saharan Africa. SurveyCTO builds upon the robustness of ODK to allow us to collect complex data without regular access to an internet connection. CTO takes care of server management for you, so you can focus on what's important.

The available functions enable a lot of flexibility to introduce randomization and preloaded data which has enabled us to implement some simple economic experiments on tablets in rural areas, which previously would have required laptops running custom software.

The support is also great, queries are responded to very rapidly which is great when you're operating on tight deadlines. The team is also very open to suggestions for improvements and actively solicits feedback from their users.

What do you dislike?

One area which could be improved is the survey management options available. While the server does allow for different user types, additional features to assign interviews to specific enumerators and 'send back' problematic cases would be very helpful in managing field operations.

What problems are you solving with the product? What benefits have you realized?

We conduct complex household surveys on a range of topics relating to agriculture in developing countries. Farming requires a lot of complicated inter-related activities, so to get data we want we need precise and reliable survey instruments that we can deploy in areas where internet access, or even electricity are not guaranteed.

Previously we had used paper questionnaires, which are subject to a lot of potential error and require a long period of manual entry before we receive data. With SurveyCTO we are able to impose constraints to ensure a high level of data quality and monitor results as they are completed in the field. Using the software we have been able to give feedback to our field teams while surveys are still ongoing and solve problems that previously would only be identified long after survey completion.

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IT Consultant
Information Technology and Services
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"Excellent CAPI data collection service"

What do you like best?

This service is excellent in areas where it counts the most for a CAPI implementation: a reliable platform for online data collection. "Reliable" to us means zero data loss, zero downtime, and flexible survey instrument design.

As far as tech documentation is concerned, it is ODK-based so, on top of its basic help content, we can tap on existing ODK resources for additional help if needed, but this is rare.

What do you dislike?

The lack of a user account in between the access rights of a data manager and a form and data manager. There ought to be an account that allows access to datasets and downloading but not form management.

Also the limited visualization or chart options, which is just a basic daily tabulation chart of the live survey/ data collection.

Recommendations to others considering the product:

This is the standard service by which we will gauge other CAPI product offerings in the future, though at the moment, we are not contemplating this. We are fully satisfied with the product insofar as online data collection is concerned.

What problems are you solving with the product? What benefits have you realized?

Being a hosted service, it addresses the need for a generally reliable service optimized for survey data collection on a pay-per-use basis. This avoids the need to buy the IT infrastructure itself and maintaining it, which can be costly and requires substantial technical expertise in both the IT side and the survey management side.

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U
Enterprise
(10,001+ employees)
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"Worthwhile Survey tool"

What do you like best?

surveyCTO is an incredible programming stage for versatile information gathering, it standout amongst the best destinations for making surveys. It's anything but difficult to utilize and has a well disposed UI.

Survey CTO has incredible highlights that permit extremely propelled programming. Additionally, the group is responsive and extremely ready to make upgrades. Its one of the best platform for survey.

What do you dislike?

I think the plan or the product format isn't as incredible as other survey platform.

Recommendations to others considering the product:

I have used it for information gathering from workers and increase input from clients

What problems are you solving with the product? What benefits have you realized?

Utilized it to convey studies to clients and customer and have gotten feedbacks from it. its a simple procedure.

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Student Researcher
Public Policy
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"SurveyCTO makes 90% of CAPI 90% easier"

What do you like best?

Very knowledgeable, very responsive support staff who will provide very customized and informed guidance, typically within 2 hours.

What do you dislike?

Documentation used to be somewhat fragmented and poorly organized but there is a marked improvement with the SurveyCTO version 2.0 console.

Adapting SurveyCTO to follow survey logic or ask question formats that its designers didn't have in mind requires considerable creative thinking and imposes certain hard barriers on what you can do.

Recommendations to others considering the product:

Unless you are doing something unusual, SurveyCTO almost certainly provides what you need, makes it simple, and is competitive on pricing.

What problems are you solving with the product? What benefits have you realized?

We switched to SurveyCTO from other survey software in order to simplify the data management process. SurveyCTO certain does reduce the complexity and consequently reduces the number of places where data can get lost or mishandled. Thus it saves considerable time compared to our previous data flow.

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Líder de proyecto
Research
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Excellent option"

What do you like best?

Being able to simultaneously access all our data, the diversity of data quality controls and the excellent costumer service they provide!

What do you dislike?

That the platform and all its contents are only available in English. As it improves constantly, some of our personnel can't understand it right away.

Recommendations to others considering the product:

It may seem a little complicated at first, but once you get used to it, you can take advantage of all the features it provides! Start by watching the youtube videos and then try some of the templates! If you have any question, don't hesitate to contact the support team. They answer really fast and clear!

What problems are you solving with the product? What benefits have you realized?

Using SurveyCTO has allowed us more flexibility in the activities we do. A great advantage for us has been using all the data quality tools and having a real-time access to the data we collect.

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CG
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"Makes surveying so much simpler"

What do you like best?

My favorite thing about SurveyCTO is that almost all of its features are easy to learn. Anyone who knows how to use Excel should have no problem picking it up quickly. It makes powerful surveying tools easily accessible to people without programming experience, for example built in audio-recording to monitor surveyors, speed checks, and easy implementation and visualization of GPS data.

What do you dislike?

This is probably a function of the ease I mentioned previously, but there are some limitations compared to other platforms when it comes to repeating blocks, or reusing questions or sets of questions in different settings.

Recommendations to others considering the product:

Give it a try. It's very simple to be up and running in a short amount of time, but it is also very powerful if you're willing to take a few days to explore its features.

What problems are you solving with the product? What benefits have you realized?

As someone who has had to manage all aspects of a research project, in addition to the survey programming and data monitoring, SurveyCTO makes it so that a lot of the hassle from the technology disappears and I can focus on the other aspects of surveying, like training, reporting, dealing with stakeholders, etc.

SurveyCTO Features

  • 1st-Party Data Integration
  • Offline Data Integration
  • Mobile Data Integration
  • Recommendations
  • Standard Dashboards
  • Data Permissions

SurveyCTO User Ratings

8.7
Ease of Use
Average: 8.9*
9.3
Quality of Support
Average: 8.9*
8.7
Ease of Setup
Average: 8.9*
* Survey Category
Do you work for SurveyCTO?