SurveyCTO Reviews & Product Details

SurveyCTO Overview

What is SurveyCTO?

Web surveys are great for collecting data from literate, computer-savvy, Internet-connected users. For collecting data from the rest of the world, we’ve built SurveyCTO. SurveyCTO is a professionally supported, cloud hosted data collection software that allows you to conduct surveys on mobile devices, even completely offline and off-the-grid, and is packed with intelligent features relevant for public health, M&E, academic research, humanitarian crises, and clinical research, such as error and fraud detection to monitor surveyors in the field, case management to easily manage cohort studies, and end-to-end encryption for securely collecting sensitive, identifying data. Watch this quick video to learn more: https://www.surveycto.com/videos/surveycto-overview/

SurveyCTO Details
Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
Product Description

A powerful, secure, super reliable online/offline mobile data collection app

How do you position yourself against your competitors?

Insanely great customer support, unparalleled security, and unique error detection features.

Our response times are measured in minutes (not days) and our responses go the extra mile, answering your question the way a caring colleague might. We see ourselves more as collaborators on your team than support people trying to minimize support costs.

Our platform uses some of the most state-of-the-art, secure firewalls and encryption standards because our users often collect sensitive, identifying data that has to be protected per ethical board or government security requirements.

SurveyCTO is the only data collection platform that has next-generation features - such as behavior based invisible audio audits and automated quality checks that detect suspicious patterns in your data - that make your data even more accurate and reliable compared to other digital survey software (and definitely more reliable than paper!).


Seller Details
Seller
Dobility, Inc.
Company Website
Year Founded
2012
HQ Location
Cambridge, MA
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®

Overview Provided by:
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SurveyCTO Reviews

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Senior Monitoring Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The central server system, creation of form to collect data, summary analysis methods, export methods, and editing methods are the best part of this software. Super handy by the data collection apps on smartphones and great as can collect data in the offline mood. Review collected by and hosted on G2.com.

What do you dislike?

All the logic to set into the survey form is not always easy to understand. you need to be practiced as much as possible. cannot export the data set with much other analysis software version other than only state and excel Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to secure your data in a server and wan to manage a large quantity of survey data base, and handle the data management without exporting the data to other analysis software, the SurveyCTO is the best platform to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By using the platform, can manage a large sample sized collected data with a huge number of variables. Also can see the summary of partially collected data without exporting the data set. Can review the submitted data and approve or reject and can rate the collected data so that can assure the data quality. and this software has a high level of security of the data. Review collected by and hosted on G2.com.

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Fundraising Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Setting up surveys on CTO is simple, as long as you know what kind of questions you want to ask. Multiple question types and it's easy to get your head around which questions should be shown and when. Review collected by and hosted on G2.com.

What do you dislike?

When I've made a mistake, the error codes the forms give you can take some digging to figure out, but I've found the community really helpful in working things out. My role is only in setting up the surveys, I'm sure if I got into analysing data I would have to learn a lot more about the platform, but our Monitoring and Evaluation Manager has found it pretty straightforward. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you don't need heavy data analysis, this is perfect. It's easy to set up, and easy to pick up how to administer a survey. If you do need a lot of data analysis, make sure you have someone on the team who can make the most of everything CTO has to offer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Setting up forms on Survey CTO is SO easy. It's fantastic to be able to make a small edit and have that change rolled out to our entire staff team as soon as they have an internet connection.

Having the option to complete forms offline is invaluable. Our team work out in rural Tanzania and this means they can do their jobs so efficiently, and then can upload their forms once they're back in reach of wifi or mobile data.

The community membership option for SurveyCTO served us perfectly. As a small team, we didn't have much budget, so this was a great starting point. We've since been able to level up to a paid account and really appreciate being able to complete more forms each month. Review collected by and hosted on G2.com.

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Web Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its best quality is that it was developed to be really helpful:

It allows you to store data offline and then send it to the server when you reconnect.

The flexibility is great, you can record audio, video, take pictures... And even set this to happen by itself when certain questions are reached. Even with dodgy old phones that seem to slow down whenever you open more than two apps, I haven't seen this app crash or freeze.

This is an app that doesn't expect your organization will have the perfect conditions and the ideal tech when carrying out surveys. Instead, with very little to start with, this app will make you feel like you have it all figured out. Review collected by and hosted on G2.com.

What do you dislike?

I have not encountered any real drawbacks, I would only think to mention that whenever I start filling in a new form, it makes me go through the same 5-second tutorial, and I have not been able to find how to stop that from happening. But really, I mean, I had to think hard about something to dislike, but this is hardly a complaint. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this app to conduct interviews with potential clients looking to buy electronics or to pawn their own products. The fact that you can carry it out with minimum fuss and that its simple controls allow you to pay attention to the interviewee and not just to the screen, makes for very efficient but also personal communication. Review collected by and hosted on G2.com.

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Full Stack
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Você também pode realizar a pesquisa na plataforma para dispositivos móveis. Estamos autorizados a dar uma opinião negativa na pesquisa também e isso vai ajudar a todos como eles vão conhecer a situação real. ser proprietário de um dos meus negócios on-line eu tenho que pegar um feedback detalhado de clientes, clientes e SurveyCTO ajuda com isso Review collected by and hosted on G2.com.

What do you dislike?

desapetsa é tiamvosbé,m ump poouc.re otno, aEt sitra marca e fazer perguntas básicas que ajudarão no diagnóstico das características necessárias para pesquisa Embora o sitra de colocar para novas empresas do estado que necessitame seja fácil de usar e operar, seria ter sido melhor se o design do software fosse um pouco "colorido" com rich media envolvidos. A equipe de suporte do SurveyCTO leva muito tempo para responder a qualquer reclamação que seja muito i Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a correta. . Usamos o SurveyCTO para gerar questionário on-line e coletar dados dos agricultores e do público em geralrienam ad sol-átnesneperrepiarad tneaicnere dbeseedbaoe ritirsd Review collected by and hosted on G2.com.

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abogado
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the way that it enables me to configuration shapes, gather information, screen approaching information for quality, and gain from that information. At the end of the day when I am searching for new substance thoughts, I can ask my group of spectators in quite certain ways into to increase priceless understanding on what interests them. Review collected by and hosted on G2.com.

What do you dislike?

The UI of SurveyCTO could be refined more. The expense is likewise somewhat off putting for state new businesses needing assets, for example, this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am associating with my group of spectators better by showing signs of improvement feel of what really interests them, and what they esteem most! Review collected by and hosted on G2.com.

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System Administrator
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What i like about the SurveyCTO is that you are able to manage and manipulate the data that is collected during the survey. SurveyCTO does not only offer survey feature but also offers data management and manipulation features. Review collected by and hosted on G2.com.

What do you dislike?

When using the SurveyCTO free version you find that its hard to customize and import data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SurveyCTO offers more than the basic and the best features that a survey tool offers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the SurveyCTO for conducting different survey as well as managing all the data collected using the DMP feature in SurveyCTO. Review collected by and hosted on G2.com.

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Data Entry Specialist
Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing about the SurveyCTO is the usage. The software is very easy to use such that everyone can use it,. It helps to generate research oriented questions and questionnaire which are then sent to the respondent through phone or web. Review collected by and hosted on G2.com.

What do you dislike?

When using the free version you are not able to import or export survey data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend the SurveyCTO for any data collection surveys. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using the SurveyCTO to collect statistical data for our research through conducting online surveys. Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ever since I began using survey CTO for my surveys i have not been dissapponted.What i like most about this platform is its friendly interface that is very easy to use and operate .One can also be able to carry out special surveys with the help of a unique personal URL. Review collected by and hosted on G2.com.

What do you dislike?

The software has really been of service to me ever since i began using it .However i feel that its somehow pocket unfriendly mostly where the customers are low income earners Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You want to handle your surveys like a pro? Get yourself a package of survey CTO software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The platform has been very instrumental in addressing the issue of unfruitful surveys as oflate the company has been able to carry out detailed surveys which have been of benefit to the business. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

SurveyCTO is a new survey platform. It’s very easy to use, and it’s great for mobile data collection. The have a great customer care support and always answer my request any time I email them. So far with SurveyCTO you can collect data and analyze it. Review collected by and hosted on G2.com.

What do you dislike?

The layout and design need more redefining, but aside that it is a great platform Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need a software that doesn’t need to much configuration you can give SurveyCTO a try Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used SurveyCTO to create surveys for employees in the company and used it to analyze mobile data Review collected by and hosted on G2.com.

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IA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It ensures maximum data collection due to its ability to collect responses both when online and offline Review collected by and hosted on G2.com.

What do you dislike?

It is tiresome due to its long process of making surveys which may also seem to be time wasting Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Incase you have a problem conducting a survey,this platform is the best for you Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps me connect with my clients well and this helps me to know what they need Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Creating surveys is simple. Ease to use Multiple question types Review collected by and hosted on G2.com.

What do you dislike?

Error codes take to time to figure out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Good for small companies and easy to use offline Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Helps in getting answers when carrying out research since the answers in cto are always readily available Review collected by and hosted on G2.com.

What do you dislike?

Some answers from survey cto are far away from reality Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has made the work easier through proving answerstheyby reserving time Review collected by and hosted on G2.com.

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Managing Partner
Management Consulting
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

You get your own link when you make an account with surveyCTO. I think this feature is very new and before using this software I had never even known that this was possible. All your surveys are listed down in a professional manner and every survey is given its own special name or ID / reference number. Even though there are other survey making software available I could use, I stick to SurveyCTO as I am now used to it Review collected by and hosted on G2.com.

What do you dislike?

I think SurveyCTO is a bit too complex when it comes to making surveys. Even the simplest of forms can take a considerable amount of time as it requires a lot of effort. The registration can become a bit complicated when it comes to making surveys and deploying them for responses. Even I needed help when I initially started making surveys and it was after 5-6 times that I was able to make surveys on my own. So a lot of commitment required. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I wouldn't exactly recommend this software as this is very complicated. You must be ready to spend at least a few hours and external help to make your first few surveys Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I started using this software a long time back and even though it was a menace initially, I got used to this. I am now making all my surveys on SurveyCTO and more so, all my surveys ever made are listed down in a professional and organised manner. Review collected by and hosted on G2.com.

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Author | Blogger | Fashion Illustrator | Fashion Designer
Consumer Goods
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the fact that it allows me to design forms, collect data, monitor incoming data for quality, and learn from that data. In other words when I am looking for new content ideas, I can ask my audience in very specific ways into to gain invaluable insight on what interests them. Review collected by and hosted on G2.com.

What do you dislike?

The user interface of SurveyCTO could be refined a bit more. The cost is also a bit off putting for say new startups in need of resources such as this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely look at your goals in terms of data, and create a strategy internally that works for your business, then implement SurveyCTO. The user interface is not the most innovative, but the results are worth the slow initial start up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am connecting with my audience better by getting a better feel of what truly interests them, and what they value most! Review collected by and hosted on G2.com.

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Head Of Department
Banking
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The personalized link is one of the best features of this software. When you sign up you can choose survey's own hyperlink which could be shared with respondents. This was a unique feature which I haven't seen in any survey designing software.ALong with this, the pricing is highly competitive, worth the investment, the customer service is great - I can expect a response from the SurveyCTO team as soon as possible. Additionally, the feature of exporting the form/result in CSV format is also really impressive. Review collected by and hosted on G2.com.

What do you dislike?

I think the design or the software layout is not as great as other survey making software. It could be improved. Although the website is easy to use and operate, it would have been better if the design of the software was a bit "colorful" with rich media involved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would surely recommend this to professionals who work in getting customer insights. Entrepreneurs need to change according to demand and SurveyCTO is a perfect way of getting ahead of the market changes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Serving as a manager in one of the country's top banks, I have to build excellent relationships with my corporate clients. Every once in a while, I design surveys and send out to my clients for the feedback. In this way they could express their opinions and I could improve my banking methods or personality. Getting positive responses will surely help me in my personal growth. Instead of having long conversations over the phone for getting feedback, I could just send out survey and get a complete analysis easily Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the nature of questions being asked in the survey. They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation. Review collected by and hosted on G2.com.

What do you dislike?

i dont dislike much of this site as it has a neat structure to it. The only thing that may be bothering me is to They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They are neither too hard nor irrelevant in nature. They are up to the mark and ask basic queries which will help in diagnosing the characteristics required to survey. We are allowed to give a negative opinion in the survey too and this will help everyone as they will know the real situation. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We loved hop each quiz had its own category and how many different ways there were to send out and receive surveys. We loved how useful and helpful this could be in research and in business settings. Review collected by and hosted on G2.com.

What do you dislike?

We didn't really like the lay out and how similar it was to other survey applications. We were hoping to see different things or different offers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are trying to find a good survey platform. Review collected by and hosted on G2.com.

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Research Analyst
Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Survey CTO provides a great platform for survey design. Having a good programmed survey can avoid many errors and save a lot of time when dealing with data. Survey CTO has great features that allow very advanced programming. Also, the team is very responsive and very willing to make improvements, Review collected by and hosted on G2.com.

What do you dislike?

Honestly I am very happy with this software. The only thing would be the way some calculate fields are exported as strings, I had some other feed back but we have suggested some changes to Survey CTO and they have Incorporated them into their new platform (for example the way "Other" options work). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take some time to learn advanced functions. There is a lot to do beyond the basic commands that could improve your surveys a lot! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work at an NGO that does big surveys in the filed and being able to use Survey CTO platform has allowed us to collect data of much higher quality. Its easier to control for mistakes when you have a well designed and tested survey. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

prdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksfffffffffffffdfksjsfkjk Review collected by and hosted on G2.com.

What do you dislike?

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Recommendations to others considering the product:

prdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjk Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

prdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdffffffffffffjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjksdfksjsfkjkprdfjkdfjks Review collected by and hosted on G2.com.

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CG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

My favorite thing about SurveyCTO is that almost all of its features are easy to learn. Anyone who knows how to use Excel should have no problem picking it up quickly. It makes powerful surveying tools easily accessible to people without programming experience, for example built in audio-recording to monitor surveyors, speed checks, and easy implementation and visualization of GPS data. Review collected by and hosted on G2.com.

What do you dislike?

This is probably a function of the ease I mentioned previously, but there are some limitations compared to other platforms when it comes to repeating blocks, or reusing questions or sets of questions in different settings. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. It's very simple to be up and running in a short amount of time, but it is also very powerful if you're willing to take a few days to explore its features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As someone who has had to manage all aspects of a research project, in addition to the survey programming and data monitoring, SurveyCTO makes it so that a lot of the hassle from the technology disappears and I can focus on the other aspects of surveying, like training, reporting, dealing with stakeholders, etc. Review collected by and hosted on G2.com.

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Senior Research Assistant
Research
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We have implemented large household and individual level surveys for a number of projects in countries in sub-Saharan Africa. SurveyCTO builds upon the robustness of ODK to allow us to collect complex data without regular access to an internet connection. CTO takes care of server management for you, so you can focus on what's important.

The available functions enable a lot of flexibility to introduce randomization and preloaded data which has enabled us to implement some simple economic experiments on tablets in rural areas, which previously would have required laptops running custom software.

The support is also great, queries are responded to very rapidly which is great when you're operating on tight deadlines. The team is also very open to suggestions for improvements and actively solicits feedback from their users. Review collected by and hosted on G2.com.

What do you dislike?

One area which could be improved is the survey management options available. While the server does allow for different user types, additional features to assign interviews to specific enumerators and 'send back' problematic cases would be very helpful in managing field operations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We conduct complex household surveys on a range of topics relating to agriculture in developing countries. Farming requires a lot of complicated inter-related activities, so to get data we want we need precise and reliable survey instruments that we can deploy in areas where internet access, or even electricity are not guaranteed.

Previously we had used paper questionnaires, which are subject to a lot of potential error and require a long period of manual entry before we receive data. With SurveyCTO we are able to impose constraints to ensure a high level of data quality and monitor results as they are completed in the field. Using the software we have been able to give feedback to our field teams while surveys are still ongoing and solve problems that previously would only be identified long after survey completion. Review collected by and hosted on G2.com.

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IT Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

This service is excellent in areas where it counts the most for a CAPI implementation: a reliable platform for online data collection. "Reliable" to us means zero data loss, zero downtime, and flexible survey instrument design.

As far as tech documentation is concerned, it is ODK-based so, on top of its basic help content, we can tap on existing ODK resources for additional help if needed, but this is rare. Review collected by and hosted on G2.com.

What do you dislike?

The lack of a user account in between the access rights of a data manager and a form and data manager. There ought to be an account that allows access to datasets and downloading but not form management.

Also the limited visualization or chart options, which is just a basic daily tabulation chart of the live survey/ data collection. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the standard service by which we will gauge other CAPI product offerings in the future, though at the moment, we are not contemplating this. We are fully satisfied with the product insofar as online data collection is concerned. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being a hosted service, it addresses the need for a generally reliable service optimized for survey data collection on a pay-per-use basis. This avoids the need to buy the IT infrastructure itself and maintaining it, which can be costly and requires substantial technical expertise in both the IT side and the survey management side. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I have been managing household data collection activities in Uganda for three years. I have seen and used many different types of software, and nothing comes close to SurveyCTO in terms of service, ease of use, functionality, and dependability. Review collected by and hosted on G2.com.

What do you dislike?

There are very few things that I could say that I dislike about the SurveyCTO platform. There are minor things in some of the formatting and functionality that I would tweak (which are mostly specific to my needs). I have a running 'wish list' with the developers and they have been very helpful in giving me useful 'workarounds' or incorporating suggestions into new realeases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The customer service alone is worth making the switch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have always used SurveyCTO as a part of research project evaluating the impact of public / social programs / policies. We use SurveyCTO because it is a cost-effective, high-quality method for collecting data in the field. Review collected by and hosted on G2.com.

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Student Researcher
Public Policy
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very knowledgeable, very responsive support staff who will provide very customized and informed guidance, typically within 2 hours. Review collected by and hosted on G2.com.

What do you dislike?

Documentation used to be somewhat fragmented and poorly organized but there is a marked improvement with the SurveyCTO version 2.0 console.

Adapting SurveyCTO to follow survey logic or ask question formats that its designers didn't have in mind requires considerable creative thinking and imposes certain hard barriers on what you can do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Unless you are doing something unusual, SurveyCTO almost certainly provides what you need, makes it simple, and is competitive on pricing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We switched to SurveyCTO from other survey software in order to simplify the data management process. SurveyCTO certain does reduce the complexity and consequently reduces the number of places where data can get lost or mishandled. Thus it saves considerable time compared to our previous data flow. Review collected by and hosted on G2.com.

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Líder de proyecto
Research
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Being able to simultaneously access all our data, the diversity of data quality controls and the excellent costumer service they provide! Review collected by and hosted on G2.com.

What do you dislike?

That the platform and all its contents are only available in English. As it improves constantly, some of our personnel can't understand it right away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may seem a little complicated at first, but once you get used to it, you can take advantage of all the features it provides! Start by watching the youtube videos and then try some of the templates! If you have any question, don't hesitate to contact the support team. They answer really fast and clear! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using SurveyCTO has allowed us more flexibility in the activities we do. A great advantage for us has been using all the data quality tools and having a real-time access to the data we collect. Review collected by and hosted on G2.com.

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Do you work for SurveyCTO?