Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than 1 day | Very common |
| Less than 1 month | Very common |
| 1–3 months | Also reported regularly |
| 3–6 months | Reported less often |
| 6–12 months or more than 12 months | Occasional |
The documentation and the support that I receive when I need help. Review collected by and hosted on G2.com.
There are certain limitations from original API vendors that I only come to find out when I try to pull data into Google Sheets. Review collected by and hosted on G2.com.
The google sheets connection is super intuative and easy to use. Review collected by and hosted on G2.com.
Some platform connections are buggier than others Review collected by and hosted on G2.com.
Happy to hear you're enjoying! Please join the Community and submit those bugs, so we can squash them: https://community.supermetrics.com/
Supermetrics allows our team to get real-time analyses, saving us multiple hours per day. As a smaller sized business, we needed a one-stop shop for our analyses and Supermetrics delivered. We've created 10+ dashboards using Supermetrics, creating high confidence on our daily, weekly, and monthly performance across company executives. Review collected by and hosted on G2.com.
Nothing! We've dealt with a few issues when initially getting used to this platform but their customer support team are best-in-class and respond quickly. Review collected by and hosted on G2.com.
I've been using Supermetrics for over 5 years now in two different companies. It's an essential tool for any marketer who needs to track ad spend and performance data on a daily basis in one place. It plugs into most platforms you could even think of, bugs are very rare and even if they happen, the team resolves them very quickly. I only had a few interactions with the support team, but each time my questions were resolved in a timely manner and the communication was friendly and professional. Supermetrics' recent push into data warehousing and better connectivity to Snowflake and the like sets your data pipelines for success in the future as your needs become more complex. Review collected by and hosted on G2.com.
It's only natural, but you need to really think through what you need in terms of connectors and seats as there are multiple packages with different prices, and you could either overpay or save too much and find yourself short of features. That said, the team did great in helping me pick the right license. Review collected by and hosted on G2.com.
- The diversity of data sources
- The simplicity of configuration and use of the majority of variables at the report level.
- The relevance of the collected data
- The interactivity and quick response of support
- Permanent availability of data
- The rarity of bugs Review collected by and hosted on G2.com.
The lack of explanations regarding the use of certain variables Review collected by and hosted on G2.com.
The grandfathered price we had was very affordable (before they 10x'd their pricing) Review collected by and hosted on G2.com.
Major connectivity issues with products we used. Both the Dashboard connector and the Supermetrics for sheets was always breaking and our analysts had to babysit the data connector and sometimes manually pull data. Additionally, they are very aggressive salespeople and do not have great customer service. We were considering them to extract massive amounts of data to put in our data warehouse (Billions of lines of data) and they weren't willing to give us enough time for the proof of concept for us to assess the use of the tool, nor were they willing to give us a true fixed price on the product. They were consistently changing it and giving us deadlines on it, so finally our VP of technology pulled the plug after discussing with myself and our GM of Marketing. Overall, not great products, very aggressive, not customer oriented. Review collected by and hosted on G2.com.
They have access to a lot of API connections so we're able to seamlessly connect the majority of our data sources. Review collected by and hosted on G2.com.
If you need multiple connection types it can become a little costly. Review collected by and hosted on G2.com.
Thanks for the review and happy to hear about the various data sources you're bringing in!
See how Supermetrics improvedIt's so helpful for saving time / doing multiple datapulls at once! Review collected by and hosted on G2.com.
the connections can get a little finicky sometimes! Review collected by and hosted on G2.com.
So glad it's quickly getting that data for you! For the Connectors, please push that feedback to the Community, who can assist: https://community.supermetrics.com/
Supermetrics is great because it’s easy to use, saves time, lets us customize our reports, has a helpful support team, and gives us data we can trust. It's really changed the way we handle our data and reports. Review collected by and hosted on G2.com.
So far, I haven't found any drawbacks with Supermetrics. It works well for our needs Review collected by and hosted on G2.com.
I think what really sets Supermetrics apart from its competitors is the excellent customer service. When I run into issues I am able to address them immediately via their chat function with a real representative, not bots. Review collected by and hosted on G2.com.
Some of the integration with Google Looker Studio takes some getting used to. Which is why having the customer support has been really essential to our business. Review collected by and hosted on G2.com.
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