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Successware

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4.0 out of 5 stars

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Successware Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

Successware Media

Successware Demo - Successware: a fully integrated solution
Successware Mobile brings top contracting organizations and business leaders in the HVAC, electrical, plumbing, and roofing industries cutting edge technology to innovate their business model. The platform provides a seamless and efficient experience in the field for the technicians and the homeo...
Successware Demo - Successware Custom Reporting
Successware offers custom reporting - find access to your data whenever you need it.
Successware Demo - Successware Integrated Accounting
Successware is the only field management software to provide a fully operational and integrated accounting solution.
Successware Demo - Mobile Field Service Management
Successware Mobile brings the power of the Successware platform to your technicians when they are on jobs.
Successware Demo - Customer Account Management
Access all aspects of your customer's accounts from one location, including job history, equipment and locations.
Successware Demo - End to End Field Management System
Successware brings you the technology you need to run your HVAC, Plumbing or Electrical business.
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Successware Reviews (30)

Reviews

Successware Reviews (30)

4.0
30 reviews

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EF
Customer Care Representative
Small-Business (50 or fewer emp.)
"There have been many technical issues with Successware and they make it hard to do my job well."
What do you like best about Successware?

Very up-to-date, refreshes often so I never miss anything. It's also very easy to efficiently dispatch our techs. Review collected by and hosted on G2.com.

What do you dislike about Successware?

Maybe just that the cancel reason box for cancelling calls does not update the original call's notes. Review collected by and hosted on G2.com.

MU
Director of Technology
Construction
Mid-Market (51-1000 emp.)
"Good Bones, Good People, Dated UI"
What do you like best about Successware?

SuccessWare21 has a great staff. I've never felt more at ease with the support, software engineers, and account managers than I have with any other software. They feel like a mom and pop software company when in reality they are behind the scenes on hundreds of millions of dollars at construction service companies around the United States. Surprising to me (for reasons I'll get into later), there are many integrations that work well with SuccessWare21 and I've had very little reason to interact with the integrations after implementation: they just work. Review collected by and hosted on G2.com.

What do you dislike about Successware?

This is a review of Successware "Classic." The UI was bad. I mean really bad. SuccessWare21 looked like it was from the Windows 95/98 era and it was a bad impression during every onboarding. Since changing CRM software they've given a fresh coat of paint to the UI and it looks immediately more palatable. Long overdue. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Everything we need in one place"
What do you like best about Successware?

Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile Review collected by and hosted on G2.com.

What do you dislike about Successware?

My accountant is not familiar with the program and that limits what she can do and help with in the accounting side Review collected by and hosted on G2.com.

SC
Client Care Manager
Small-Business (50 or fewer emp.)
"Easy to Use & Quick to Respond if you have Questions!"
What do you like best about Successware?

I love how easy Successware is to use. The lessons are helpful for training, the support videos are easy to follow and if you can't figure out how to do what you want from that, the support staff on the phone are extremely responsive and helpful! Review collected by and hosted on G2.com.

What do you dislike about Successware?

Nothing, I find this program extremely easy to follow. The only thing I would recommend is more autosaving rather than having to hit a button. Review collected by and hosted on G2.com.

MD
Dispatcher
Small-Business (50 or fewer emp.)
"Successware is Great"
What do you like best about Successware?

There are several color options to choose to zone out your customer base. Taking payments is simple. It's easy to run reports for different departments. Review collected by and hosted on G2.com.

What do you dislike about Successware?

Only being to have just three people open at a time. Only one person can be in an account at a time. The reoccurring job feature is unhelpful. Review collected by and hosted on G2.com.

ML
Office Manager
Small-Business (50 or fewer emp.)
"The Buffet of Software"
What do you like best about Successware?

The best thing about Successware is that it eliminates the need for multiple programs. You can timekeep, track inventory, job cost, track phone calls, process payments/invoices, process payroll, dispatch, do all your accounting, etc. Like I said, it's the buffet of software. Review collected by and hosted on G2.com.

What do you dislike about Successware?

Really, the only thing not to like about Successware is that it is reminiscent of Windows 98 in appearance. Very gray and dull. Although, Successware is about to do a huge facelift that will remedy that so.. no complaints here! Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Successware is the best software out there for contractors to be using!"
What do you like best about Successware?

I as the owner and daily user would highly recommend Successware! We have had nothing but success with this program. From training, to support everyone has been great! Do not understand why other companies would move over to other competitors and have a much more expensive cost when Successware does it all in one! We are extremely excited for G2 to come out and enjoy the more user friendly and tracking features. Review collected by and hosted on G2.com.

What do you dislike about Successware?

Nothing to dislike. Wish these updates would have come sooner Review collected by and hosted on G2.com.

Verified User in Construction
UC
Small-Business (50 or fewer emp.)
"Everything that a company needs"
What do you like best about Successware?

The accounts receivable procedure is the best in the business Review collected by and hosted on G2.com.

What do you dislike about Successware?

sometimes connection issues nothing much really ,,,,,, Review collected by and hosted on G2.com.

CL
IT Manager
Mid-Market (51-1000 emp.)
"Great Support"
What do you like best about Successware?

Tech support and training for all areas Review collected by and hosted on G2.com.

What do you dislike about Successware?

Small text and icons on the dispatch board and on customer accounts Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The improvements are really good."
What do you like best about Successware?

The support team is awesome. They always call back quickly and are very knowledgeable Review collected by and hosted on G2.com.

What do you dislike about Successware?

Too many pages to go through to enter a new customer Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

Perceived Cost

$$$$$
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Successware Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Invoicing
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Successware
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