Successware Reviews & Product Details

Successware is business management software designed for the residential contractor. Our tool allows contractors to manage dispatch, customer information, service agreements, full accounting, sales leads, and more. Our mobile field service solution, Successware Mobile, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all synchronized into Successware in real time. Full reporting allows you to analyze and manage your business allowing you to achieve higher profits.

Seller

Authority Brands

Discussions

Successware Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Betsy McIntyre

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

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Top-Rated Alternatives

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User Insights

Average based on 30 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/13/2020

"not happy with mobil app"

1.5/5

What do you like best about Successware?

the dispatching works well. ability to see all technicians is good. Review collected by and hosted on G2.com.

What do you dislike about Successware?

mobil app is terrible. the accounting is terrible. its a nighmare to correct anything. everything is accrual based with no way yo change to cash for sales tax. Review collected by and hosted on G2.com.

Barry G.

Manager

Telecommunications

Mid-Market (51-1000 emp.)

3/3/2019

"Great dispatch program"

5/5

What do you like best about Successware?

I like that this database can house such a great amount of information for a substantial administration organization, yet it unquestionably takes some preparation to get utilized to. Dispatch board, truly makes it pleasant to probably observe the calls and moving is simple Review collected by and hosted on G2.com.

What do you dislike about Successware?

I detest that I need to remote access into this product as a result of my sort of PC (Mac). We utilize this to enable us to plan administration between two organizations, anyway one of our organizations utilizes it once a day to plan their experts and salespeople. They love it and it is extremely functional for them. I however believe it's often difficult to use. Review collected by and hosted on G2.com.

Recommendations to others considering Successware:

SuccessWare is an incredible software for someone that needs robust booking help! It is great for organization and time management. Our second company that actually uses it to its maximum capacity loves it! They have around 360 employees that use it daily to assist them with time management and reaching clients in a timely manner. Review collected by and hosted on G2.com.

What problems is Successware solving and how is that benefiting you?

We run our daily call board, professional schedules, and dispatch work from SuccessWare21. We use the software in almost all parts of the field service portion of our business. We also run our flat rate pricebook from this software. For us, we've resolved conflicts with scheduling with the owners. For our other company, it solves many issues! The reporting is fabulous! Review collected by and hosted on G2.com.

Gordon F.

Seller

Telecommunications

Small-Business (50 or fewer emp.)

3/2/2019

"It is a good Software for someone who needs help for programming"

4/5

What do you like best about Successware?

I like the variety of colors and routing, can order and order, is easy to use when training new employees, the shipping panel makes it very pleasant to see calls, handle them comfortably and easily. These features make SuccessWare21 a very feasible and effective software Review collected by and hosted on G2.com.

What do you dislike about Successware?

It is generally easy to use but I think it has limited support. The inventory is also a piece of evidence, it seems that it does not always go as we expect Review collected by and hosted on G2.com.

Recommendations to others considering Successware:

It requires some training to get used to it although it is definitely good software for someone who needs help with programming. It is ideal for organizing and managing time because we cover other tasks at the same time Review collected by and hosted on G2.com.

What problems is Successware solving and how is that benefiting you?

As we have been exploiting SuccessWare21's methods, we have been more successful with customer communication, this software makes it easier to move calls and reporting. The main problem we wanted to solve is a way to extract the reports, which we could not do with the previous software. Review collected by and hosted on G2.com.

Jamie H.

Marketing

Small-Business (50 or fewer emp.)

11/16/2018

"SuccessWare"

3/5

What do you like best about Successware?

I like that this database can house so much data for a large service company, but it definitely takes some training to get used to. Review collected by and hosted on G2.com.

What do you dislike about Successware?

I dislike that I have to remote access into this software because of my type of computer (Mac). We use this to help us schedule leadership between two companies, however one of our companies uses it on a daily basis to schedule their technicians and sales people. They love it and it is very functional for them. I however think it's typically hard to use. Review collected by and hosted on G2.com.

Recommendations to others considering Successware:

SuccessWare is a great software for someone that needs hefty scheduling help! It is great for organization and time management. Our second company that actually uses it to its full potential loves it! They have about 360 employees that use it on a daily basis to help them with time management and getting to customers in a timely manner. Review collected by and hosted on G2.com.

What problems is Successware solving and how is that benefiting you?

For us, we've solved conflicts with scheduling with the owners. For our other company, it solves many problems! The reporting is fantastic! Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

10/11/2018

"This software is subpar and gets the job done, with many inconveniences along the way."

1.5/5

What do you like best about Successware?

I like the different colors and the layout of routing. It allows me to easily route my techs to their respective locations. Review collected by and hosted on G2.com.

What do you dislike about Successware?

I dislike that there is no time stamp recording, or profile access recordings that force accountability for its users. This makes room for a lot of error and no single person to turn to for answers. Review collected by and hosted on G2.com.

Recommendations to others considering Successware:

Some of the value that Service Titan provides to their users is really making them a front runner. I suggest looking into some of the methods they are using. Review collected by and hosted on G2.com.

What problems is Successware solving and how is that benefiting you?

We have discovered more ways to pull reports in SuccessWare and we are finding more success as we explore these methods. However, the reporting methods are also subpar and unnecessarily difficult to produce. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/26/2019

"Success"

3.5/5

What do you like best about Successware?

I love this product I think other companies should give this a try and see how their employees like it Review collected by and hosted on G2.com.

What do you dislike about Successware?

I haven’t really found anything I don’t like yet I have just started using it and so far I have no complaints Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

9/18/2018

"Good dispatch program but outdated technology"

2/5

What do you like best about Successware?

Dispatch board, really makes it nice to be able to see the calls and maneuvering is easy Review collected by and hosted on G2.com.

What do you dislike about Successware?

The support..... a lot of issues and very limited support. Likes to blame other factors. Review collected by and hosted on G2.com.

Brian P.

Controller

Accounting

Mid-Market (51-1000 emp.)

10/18/2017

"Successware"

4/5

What do you like best about Successware?

Successware's dispatch board and integration of CRM and field service management is great. It is easy to use and to train new employees on. Review collected by and hosted on G2.com.

What do you dislike about Successware?

The accounting aspects are not as robust or as easy to manage as I would like them to be. There is a lot of "making it work" that happens within the system. Inventory is also a trying piece that does not seem to always go as intended. Review collected by and hosted on G2.com.

Tim W.

(Acting) Warehouse Operations Manager

Consumer Services

Mid-Market (51-1000 emp.)

9/16/2017

"Hidden Gems"

3.5/5

What do you like best about Successware?

I like how Successware can sort and create Purchase Orders for you. Review collected by and hosted on G2.com.

What do you dislike about Successware?

There are many times where I will be working on a project on Successware and it will just close on me. There are many glitches. Review collected by and hosted on G2.com.