Streem Features

Uses the calendar tool to determine field workers who are free for the job.

Notifies field service workers of their upcoming assignments.

Allows users to see tasks according to permissions and roles.

Allows clients to book jobs through the desktop page or within the app.

Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee.

Monitors behavior in the field.

Notifies clients, should any delays or mishaps occur.

Includes some ability to serve as a sales and ordering application.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Notifications that are delivered to users as soon as an event occurs

Customize data fields to support various needs and use cases

Manage and support multiple locations

Swipe a credit card or manually process payments while with the customer in the field

Creates reports that reflect field performance either as a team or individually, to review productivity.

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

Create, manage, and send invoices or bills to customers

Integrates with CRM software to monitor all aspects of the customer relationship.

Integrate with a third-party accounting system

Integrates with QuickBooks

Set up connections to third-party platforms to improve business processes

Alter the layout and content of reports

Public or private sharing of digital files such as documents, audio/video, images, and more

Send messages to selected individual(s) from the entire audience

Engage in direct, instant messaging with customers, users, etc.

Provides a channel for team members to share AI models, media files, communicate, and work together

Record and playback video calls

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Allows users to join a conference without requiring a download or a sign-in

Allows users to view videos without downloading media files

Record the audio of phone conversations for quality assurance purposes

Record the audio of phone conversations for quality assurance purposes

Record the audio of phone conversations for quality assurance purposes

Plan an event's time and location

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application.

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Allows users to connect via video chat in order to help fix maintenace or repait issues

Allows users to submit tickets for service requests in order to help with repairs

Allows users to access AR visualization through mobile phones

Allows users to integrate AR visualization through Tablets and Desktops

Allows users to create a variety of dynamic content to guide your team through different processes.

Allows users to store and manage previously created content

Allows users to mark up real life objects with AR annotations and other descriptive visuals

Identify and track material samples for inspection or re-inspection.

Investigate and take action at root cause or error in processes to prevent recurring issues

Capture inspection data including photos and video, both online and offline.

Generate inspection reports using the information gathered during the inspection.

Allow users to create ad-hoc or unplanned inspection tasks.

Receive data and information in real time

Ability to create configurable forms and checklists to capture inspection information.

Ability to define criteria and workflows to approve or reject inspection tasks.

Organize inspection tasks based on constraints such as inspector availability.

Allow users to create procedures and workflows for multiple types of inspections.

Schedule predetermined or ad hoc maintenance services and labor requests

Track the inspection process to ensure it follows procedures and complies with regulations.

Analyze inspection metrics such as cost of quality or Overall Operations Effectiveness (OOE).

Generate nonconformance records and reports for defective products or noncompliance.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Pre-designed layouts that can be customized to match preferences and requirements

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Use AI to generate content in the form of text, images, videos, etc.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Supports various video file formats

Software program that continuously adjusts its behavior based on observed data

Manage attendance for classes, shifts, meetings, or events

Provides a channel for team members to share media files, communicate, and work together

Allow users to access multiple services after entering their login credentials once

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Manage, store and organize emails within the system or via third-party apps

Track and manage schedules and meetings via an integrated calendar

View messages sent by both parties during the chat conversation

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Protect sensitive data for digital privacy

Store and organize documents in a centralized system

Store, manage, and track all electronic documents in a centralized location

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Add customized logos and colors to align with company branding

Presenter can see and hear participants and vice versa

Assemble applications and processes by dragging over and arranging pre-built components

Sub-room created within virtual meeting/class

Set up connections to third-party platforms to improve business processes

Application programming interface that allows for integration with other systems/databases

Use AI to generate content in the form of text, images, videos, etc.

Communicate using direct chat or messages within the system

Allows multiple users to simultaneously annotate on a digital whiteboard

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage the process of planning and scheduling meetings, including agenda creation

Group collaboration to solve ideas in a productive and concentrated manner.

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Gauge satisfaction and receive information for improvement and success

Access software remotely via mobile devices

Connect with meeting participants remotely over video

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Reminders sent via email

Access work applications remotely, for when working away from the office and/or traveling

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Detect speech to highlight frame subjects

An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience

Use AI to convert voice into text automatically

Presenter can see and hear participants and vice versa.

Profiles of users providing basic information

Store and manage online video content

Enable custom polls/voting to facilitate decision-making or increase engagement

Schedule and manage the logistics of activities and other gatherings

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

High-definition audio and/or video capabilities

Share and present designs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.

Creating, assign, and track jobs and/or tasks for work orders

An itemized to do list that can be edited as tasks are completed

Schedule predetermined or ad hoc maintenance services and labor requests

Track parts inventory levels and manage re-stocking

Track work performed and resources used for past customers, sites, or assets

For residential properties

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Customize contracts and forms to collect specific information

Create, send, and track purchase orders and their statuses

Access software remotely via mobile devices

Manage sending personnel and resources to a site as needed

Track and manage the scheduling of tasks

Track and manage schedules and meetings via an integrated calendar

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Oversee technicians and track their assigned work orders

Track the status over time for a request, process, asset, or transaction

Application programming interface that allows for integration with other systems/databases

Store, manage, and track all electronic documents in a centralized location

Manage and track all job information and associated tasks

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Active reporting of data and metrics

Designed to serve commercial properties

Receive data and information in real time

Information, data and reports that are being tracked over time

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Scan barcodes to ensure accurate pricing and label tracking

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Create, design and manage workflows for repetitive tasks

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and manage inventory levels to maintain proper supply

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Plan daily routes to optimize employee scheduling and provide directions

Store, manage and track all forms in a centralized location

AI-based platform which conducts a conversation via auditory or textual methods

Manage product specific documents in a categorized order

Store and access documents, forms, and photos in one centralized place

Digitally sign online documents

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

Assign available resources to various projects and tasks

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Assemble applications and processes by dragging over and arranging pre-built components

Generate quotes or estimates for customers

Plan availability and assign specific time slots for tasks and resources

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track/log the amount of time employees worked per job using a timer

A set of processes to optimize the productivity of its employees

Track and document all activities across devices, networks, and other systems

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Arrange tasks based on the level of priority or urgency

Add customized logos and colors to align with company branding

Calculate rule-based prices for a product/service

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track the location of specific equipment at all times

Import, collect, and capture data from multiple sources

Measure and track time including hours worked and paid time off (PTO)

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Securely stores data to prevent data loss or breaches

Identify the physical location of an individual, asset, device, etc.

Finding the most optimal routes for drivers based on various factors and constraints

Ability of websites, web applications, or mobile applications to function without an active internet connection

Receive system updates as soon as any changes are made

Provides a channel for team members to share media files, communicate, and work together

Communicate using direct chat or messages within the system

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Electronically collect payments for goods or services

Access previous interactions or concerns to maintain customer relationships

Monitor product stock levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Plan and coordinate all the resources, costs and time needed to execute assignments

Private online space that lets businesses securely share documents and provide information access to clients

Generate estimated arrival times for drivers to keep back office or customers informed

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Automatically create schedules based on business needs or employee availability and qualifications

Store and organize information about customers and previous interactions

Timed notification for any upcoming task, deadline, appointment, or activity

Create a new work order

Manage procedures that ensure organizational equipment remains in working condition

Import and export data to and from software applications

Search and filter data across systems to locate required information by entering keywords or certain criteria

Schedule repeating appointments based on a duration of time

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

Define levels of authorization for access to specific files or systems

Streamlining repetitive tasks and activities through automated and predefined workflows

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data

Create, design and manage workflows for repetitive tasks

Track interaction history by documenting conversations for contacts

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow users to access multiple services after entering their login credentials once

Online portal through which end users can access the system, manage tasks, or obtain information

Analyze and gain insights into data in real-time

A collection of customer information such as contact details, demographics, previous interactions, etc.

Private online space that lets businesses securely share documents and provide information access to clients

Track and manage inventory levels to maintain proper supply

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Configure existing workflows to meet your organization's needs

Access previous interactions or concerns to maintain customer relationships

Gauge satisfaction and receive information for improvement and success

Allow customers/users to submit support queries and service requests

Set and monitor service level agreements to ensure timely response and resolution

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

AI-based platform which conducts a conversation via auditory or textual methods

Pre-made examples and templates for emails

Track and document all activities across devices, networks, and other systems

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Receive data and information in real time

Application programming interface that allows for integration with other systems/databases

View and track pertinent metrics to find patterns and gain insights from data

Predefined actions automatically performed on the occurance of specific events

Seamlessly integrates with 3rd party websites

Managing service requests, incidents, IT issues & support with a ticketing system

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Communicate using direct chat or messages within the system

Ability to chat online in real time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alter the layout and content of reports

Manage, store and organize emails within the system or via third-party apps

Add customized logos and colors to align with company branding

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Notifications that are delivered to users as soon as an event occurs

Define levels of authorization for access to specific files or systems

Customize contracts and forms to collect specific information

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Set up connections to third-party platforms to improve business processes

Customize data fields to support various needs and use cases

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track, manage and store the applications of potential future members, customers or candidates

Manage and track all internal and external communication conducted via calls, email, text, or chat

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Scan barcodes to ensure accurate pricing and label tracking

Use AI to generate content in the form of text, images, videos, etc.

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Pre-designed layouts that can be customized to match preferences and requirements

Access software remotely via mobile devices

Creating, assign, and track jobs and/or tasks for work orders

Set up connections to third-party platforms to improve business processes

Active reporting of data and metrics

Customize contracts and forms to collect specific information

Application programming interface that allows for integration with other systems/databases

Manage sending personnel and resources to a site as needed

Create, design and manage workflows for repetitive tasks

Track and document all activities across devices, networks, and other systems

A collection of customer information such as contact details, demographics, previous interactions, etc.

Sample of reports that could be customized as needed or used as is

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Track the location of specific equipment at all times

Track and manage adherence to policies for any service, product, process, or supplier

Track information, qualifications, and contact details of subcontractors

Manage various aspects of appointments including booking, rescheduling, canceling

A record of all activities within the system, including user access, changes made, etc.

Track and store information regarding failed inspections

Store, manage, and track all electronic documents in a centralized location

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Ability of websites, web applications, or mobile applications to function without an active internet connection

Receive system updates as soon as any changes are made

Create, manage and track all task activities and progression

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Monitor product stock levels

Assemble applications and processes by dragging over and arranging pre-built components

Initiate collection and analysis of known risks

Digitally sign online documents

Manage and track all disruptions and incidents

Ensure all properties are adhering to government and legal codes

Store, manage and track all forms in a centralized location

Store, manage, and track all electronic documents in a centralized location

Import and export data to and from software applications

Define levels of authorization for access to specific files or systems

Store and manage images

Provides a channel for team members to share media files, communicate, and work together

Integration of virtual reality along with augmented reality into one application

Allow users to access multiple services after entering their login credentials once

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Assemble applications and processes by dragging over and arranging pre-built components

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Development of software programs

Receive data and information in real time

Pre-designed layouts that can be customized to match preferences and requirements

Centralized repository to store content and assets

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Deploy AR across multiple devices, such as VR glasses, mobile devices, etc.

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Application programming interface that allows for integration with other systems/databases

Track and interpret metrics on the usage of company resources

Used as a promotional or demonstration tool in sales and marketing presentations

Access work applications remotely, for when working away from the office and/or traveling

The ability to create unique content

Predict future data based on historical data sets

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Supports various file formats

Allow the audience to interact or engage with the content

Use AI to generate content in the form of text, images, videos, etc.

Supports learning paths that combine in-person classes with online/virtual courses

Used for training or educational purposes

Input 3D objects

Generate quotes or estimates for customers

Allows users to view videos without downloading media files

Objects are always overlaid against the real world background

Development of custom software, web apps, mobile apps, etc.

Create, design and manage workflows for repetitive tasks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Add customized logos and colors to align with company branding

View and track pertinent metrics to find patterns and gain insights from data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Supports various video file formats

Form predictions based on past and present data/trends

Pre-designed project plans that can be customized

Estimate expected cost based on various factors before a project begins

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Ability to overlay images, text, and 3D objects over existing reality view

Set up connections to third-party platforms to improve business processes

Record and playback video calls

Presenter can see and hear participants and vice versa

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Communicate using direct chat or messages within the system

Track and document all activities across devices, networks, and other systems

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Application programming interface that allows for integration with other systems/databases

Track and manage schedules and meetings via an integrated calendar

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Set up connections to third-party platforms to improve business processes

Manage, organize, and store contact information

Create, design and manage workflows for repetitive tasks

A collection of customer information such as contact details, demographics, previous interactions, etc.

Notifications that are delivered to users as soon as an event occurs

System alerts about the need to escalate an issue or request

Alter the layout and content of reports

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Track and manage inventory levels to maintain proper supply

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Electronically collect payments for goods or services

Pre-designed layouts that can be customized to match preferences and requirements

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Digitally sign online documents

Plan availability and assign specific time slots for tasks and resources

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Timed notification for any upcoming task, deadline, appointment, or activity

Allows users to manage data from a number of sources

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize data fields to support various needs and use cases

Assemble applications and processes by dragging over and arranging pre-built components

Access software remotely via mobile devices

Estimate expected cost based on various factors before a project begins

Access previous interactions or concerns to maintain customer relationships

View and track pertinent metrics to find patterns and gain insights from data

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Categorize emotions expressed and identify if they are positive, negative or neutral

Notifications via mobile devices

Active reporting of data and metrics

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Track employee schedules, availability, and performance across projects and tasks

Accept, record, and reconcile financial transactions

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Add customized logos and colors to align with company branding

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Computer-telephony integration is the use of computers to manage telephone calls

Protect sensitive data for digital privacy

Private online space that lets businesses securely share documents and provide information access to clients

Organize and manage the accomplishments and development of employees or performance of applications or systems

Active monitoring of systems, applications, or networks

Communicate using direct chat or messages within the system

Send messages via SMS

Generate quotes or estimates for customers

Predict future data based on historical data sets

Create, manage, and send invoices or bills to customers

Creating, assign, and track jobs and/or tasks for work orders

Gauge satisfaction and receive information for improvement and success

Manage, store and organize emails within the system or via third-party apps

Track interaction history by documenting conversations for contacts

Track and report on all incoming and outgoing calls

Tickets are automatically assigned to specific agents based on predefined rules

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Voice conversion to text

Schedules callback times

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Management of commercial motor vehicles for work-related purposes

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Manage and support multiple locations

Manage sending personnel and resources to a site as needed

Store and organize information about customers and previous interactions

Integrate with a third-party accounting system

Manage and track all job information and associated tasks

Oversee technicians and track their assigned work orders

Ability to chat online in real time

Measure and track time including hours worked and paid time off (PTO)

Agents choose who to call and when

Distribute/route/connect calls

Provide agents with a typical response for common call subject matter

Computer-based system that allows users to send and receive voice messages

Collects essential call data such as call origin, call destination, call length, and other transaction details

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Games or game-like elements to track progress and reward accomplishments

Identify the number and contact information of a caller before answering the phone

Integrates with QuickBooks

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Clients can submit payments via mobile devices

System that automatically dials calls

Uses AI to condense large amounts of text, audio, or video data into a coherent form

AI-based platform which conducts a conversation via auditory or textual methods

Automatic reply functionality for incoming messages

Log and record hours worked and costs spent to assist in billing and invoicing

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Analyze floor plans to generate workflow

Capture signatures via mobile devices

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

A website or login for customers to access information

Manage inventory based on different requirements of individual work orders

Identify different languages

Track the amount of time spent on a job or task

Synchronize with other calendars to view mutual availability and schedules

Create and automatically send premade copy in response to customer messages

A call center that primarily makes calls, typically sales focused

Serves handyman professionals

Monitor wait time and abandonment for incoming requests that have not been routed

Track the amount of pesticide inventory used on jobs

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

A call center that both makes and receives calls

A call center that primarily receives calls, typically customer service focused

Chat with your counterparts over the video in real time

Highlight specific time marks for annotation and review purposes

Listen to live phone conversations for the purpose of training and assessing agent performance

Sends voice calls to a specific queue based on predetermined criteria

Plan daily routes to optimize employee scheduling and provide directions

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

System calls multiple numbers at once and connects the agent to the first number that answers

Intended to be used by pest control companies

Organize, prioritize, and manage incoming communications