Streem Reviews & Product Details

I use Streem for remote visual collaboration; the real-time visual collaboration feature is what I like most. Live video, photos, and easy AR annotations make communication clear and fast, helping resolve issues efficiently without in-person visits. The ability to show issues instead of explaining them with live video gives instant clarity, while photos capture details for reference. The AR annotations highlight exact problem areas, making communication faster, reducing errors, and speeding up resolutions. The initial setup was quick and straightforward, easy to install with minimal configuration, allowing me to start a session without hassle. Review collected by and hosted on G2.com.

In brief, some things about Streem that don’t work as well and could be improved are occasional connectivity or video quality issues, learning curve for new users, and limited advanced features compared with some full-featured remote support tools. Review collected by and hosted on G2.com.

I use Streem primarily for remote collaboration, inspections, and visual communication with teams and clients. I like its simplicity and visual clarity, especially the real-time annotations, snapshots, and recording features, which work well for explaining complex issues quickly. It's easy for non-technical users to join without setup hassles, and it improves communication accuracy and reduces back-and-forth during remote inspections and troubleshooting. The initial setup of Streem was very easy and straightforward, with an intuitive interface that makes onboarding quick and hassle-free. Review collected by and hosted on G2.com.

Streem could improve by offering more customization options for annotations and reports, as well as smoother performance on lower bandwidth connections. Occasional lag during live sessions can interrupt workflows. Better integration with third-party project management tools and more flexible export options for recordings and documentation would also enhance usability for larger or more complex teams. Review collected by and hosted on G2.com.

I use Streem to improve communication and collaboration within my team. It helps me share updates, discuss tasks, and stay aligned with everyone in real time. I like most about Streem is how simple and intuitive it is to use. It keeps all communication organized in one place, making it easy to track conversations, share updates, and collaborate without confusion. Streem’s simplicity and intuitive design help our team adopt it quickly without needing much training. Because conversations and updates are well organized, we can easily find past discussions, understand context, and avoid repeating the same questions. Streem helped reduce noise, improve clarity, and made day-to-day collaboration much smoother for the team. The initial setup was very easy and straightforward. Creating an account, inviting team members, and getting started took very little time. Because of its intuitive design, the team was able to start using it right away without any extensive onboarding or training. Review collected by and hosted on G2.com.

While Streem works well overall, one area that could be improved is advanced customization options. Having more control over notifications and better filtering for conversations would make it easier to focus on priorities, especially for larger teams. Additionally, more integrations with other tools could further improve workflow efficiency. Review collected by and hosted on G2.com.

I love Streem's AR annotation tools that let me draw, point, and annotate directly on the live video feed. It's a feature that stands out and is a big reason users appreciate Streem. Another thing I find especially valuable is that no app download is required; Streem works through a web link that opens in a browser, making it very convenient for customers to join a session. The setup was very easy with no complex installation, just creating an account, configuring basic settings, and sessions work via a simple web link, which made onboarding and starting sessions quick and user-friendly. Review collected by and hosted on G2.com.

Occasional performance and connectivity issues are a bit of a problem. Even though the video experience is generally solid, the video quality, screenshots, or AR features can lag or stutter, especially in areas with weak mobile or Wi-Fi signals. Also, the limited customization options are a drawback. I'd like more control over logos/colors, the ability to tailor which tools appear during sessions, and customizable fields or checklists to better match our internal processes and integrations. Review collected by and hosted on G2.com.

I love the AR (augmented reality) tools in Streem, which allow me to draw directly on the customer's screen, making guidance and troubleshooting much more efficient and less prone to confusion. The high-quality video streaming is impressive, providing clear visuals even with low bandwidth, essential for accurate decision-making during inspections or diagnosing issues. I am very satisfied with the no-app, no-download experience that Streem offers. This feature streamlines the process for customers, reducing friction and enhancing satisfaction by allowing them to join a call with just a simple link. I also appreciate Streem's easy documentation capabilities, which include automatic screenshots, notes, and case logs that save time and improve record-keeping. The user-friendly interface of Streem makes it straightforward for both agents and customers to use, contributing to a smoother workflow. Moreover, I find the smooth integration with existing CRM or support tools extremely beneficial, as it enhances overall operational efficiency. Lastly, the capability for remote inspections proves super helpful for verifying issues or approvals without needing to be physically present. Review collected by and hosted on G2.com.

I experience occasional connectivity issues with Streem. Despite the generally good video quality, the session can lag or disconnect if the customer is in a very low-network area. I find the customization options limited. I'd like the ability to customize branding, UI colors, or the customer joining page more deeply. While the AR tools are helpful, they can feel basic at times. It would be beneficial to have more advanced features like better object tracking, more drawing options, or automatic highlighting features. The document capture feature could also be improved. Sometimes, capturing documents or small text isn't perfectly sharp, especially in dim lighting. Review collected by and hosted on G2.com.

I truly appreciate Streem for its seamless real-time visual collaboration capabilities, which enable me to see exactly what my clients see through their cameras, making problem-solving much faster and more accurate. The AR tools are particularly impressive, as they allow me to draw, point, or highlight areas directly on the live video, eliminating confusion and making communication crystal clear. Moreover, Streem’s stability and responsiveness, even in low bandwidth situations, is commendable. I value how user-friendly the platform is since it requires no complex setup or app installation for customers, saving significant time during remote sessions. The platform's ease of use and powerful features, specifically designed for remote assistance, have dramatically improved efficiency, reduced travel time, and enhanced the overall customer experience, truly making it an essential tool in my workflow. Review collected by and hosted on G2.com.

I sometimes experience a drop in video quality when the internet connection is weak. This can cause sessions to take a few minutes to reconnect. It would be great if Streem could address this issue. Review collected by and hosted on G2.com.

I've been using Streem for about a year and a half, primarily for remote assistance and collaborative problem-solving, which has proved indispensable, especially in guiding smart home setups and debugging software glitches in real time. The platform effortlessly bridges the gap between being physically present and solving issues remotely. The trial experience was phenomenal, as Streem's 3D-locked freeze-frames, QR guest access, and multi-angle fusion ensured quick and effective resolutions even under challenging conditions like shaky 4G connections or dimly lit warehouses. Setup was incredibly straightforward, with features like Google SSO and LiDAR auto-detect that allowed me to begin annotating in 3D within minutes. Streem's ability to drastically reduce truck rolls by 92% and cut misdiagnosis by 85% has significantly boosted my operational efficiency and client satisfaction, making it financially beneficial. Features like AR annotations, QR guest magic, and AI-enhanced vision are essential for my daily diagnostics, slashing session times and enabling precise fixes. Multi-angle fusion in particular has been crucial for complex tasks in dim warehouse environments, adding a new level of precision to remote diagnostics. The integration with other tools like Salesforce, Slack, and Zapier enhances my productivity by automating workflows, reducing admin chores by 60%, and speeding up billing cycles. The incredible capability of its sub-millimeter 3D lock, which maintains precision and stickiness even in challenging conditions, truly stands out by enabling first-attempt solutions and flawless multi-angle integration. Review collected by and hosted on G2.com.

I find Streem to be nearly perfect, yet it struggles in areas with poor connectivity. In situations such as basement warehouses or remote rooftops, a flicker in 4G signal results in the resetting of 3D locks and the loss of AI functionalities. I would gladly invest extra for an 'Offline Pro Mode' to benefit from local 3D caching, on-device AI, and automated sync opportunities. Such improvements would make Streem not just fantastic but truly unstoppable, eliminating the need for physical presence during poor signal conditions. Review collected by and hosted on G2.com.

I really appreciate reliable and responsive platform even after handling large dataset or complex integration. If you are looking for a dependable tool to streamline your workflow , Streem is absolutely worth buying. Review collected by and hosted on G2.com.

Limited Customization, Steep learning curve for beginners. Review collected by and hosted on G2.com.

With Streem we're able to connect our business with the customers through live video chat that allows face-to-face communication between our customers and business. This has helped to resolve issues more quickly and efficiently. It's available for iOS and Android devices, allowing customers to access support from anywhere at anytime. It also offers seamless integrations with other business tools such as CRM systems and Help Desk software, hence streamlining our customer support processes. Review collected by and hosted on G2.com.

If not connected to stable internet connection sometimes the video quality drops down. Nevertheless I am happy about any other features working properly. Review collected by and hosted on G2.com.

The upside for Streem is the use of AR and AI, also the streamlined process for various administrative jobs Review collected by and hosted on G2.com.

There are sometimes a few technical latency issues/glitches, so that needs to be fixed

The concept of AR and AI is vast so it needs more on point particularly in terms of stability and feature maturity Review collected by and hosted on G2.com.