--- title: Stonly Reviews meta\_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 132 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- ### Stonly Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. [(9 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews) Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. [(5 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews) Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. [(4 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews) Users note a lack of **complementary features** , though these are not deemed critical for business operations. [(3 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews) Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews) Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. [(2 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews) Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews) Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. [(1 mentions)](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Stonly ##### 1. Ease of Use Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. [ See 9 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you like about Stonly? Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ##### 2. Features Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.") TJ Thomas J. Mid-Market (51-1000 emp.) 5.0/5 "I literally recommend them on every call I have with EVERY vendor and potential vendor" What do you like about Stonly? It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "User friendly" What do you like about Stonly? It is easy to use stonly and many options to create guides for our employees ##### 3. Helpful Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "So helpful!" What do you like about Stonly? Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that he ##### 4. Intuitive Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. [ See 5 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1501090&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you like about Stonly? Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "It's the best" What do you like about Stonly? The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers ##### 5. Easy Implementation Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. [ See 4 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500746&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas J.") TJ Thomas J. Mid-Market (51-1000 emp.) 5.0/5 "I literally recommend them on every call I have with EVERY vendor and potential vendor" What do you like about Stonly? It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to RB Rahul B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, easy to implement and user friendly" What do you like about Stonly? The service and support has been very strong from the start, alongwith regular sessions to support in implementing Stonly widgets across our digital p ### 5 Cons or Disadvantages of Stonly ##### 1. Missing Features Users note a lack of **complementary features** , though these are not deemed critical for business operations. [ See 3 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product adoption software" What do you dislike about Stonly? Missing some complementary features but nothing business-critical (and already being developed by their team). ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ##### 2. Lack of Features Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. [ See 2 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very intuitive, easy to use solution" What do you dislike about Stonly? It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great Product adoption software" What do you dislike about Stonly? Missing some complementary features but nothing business-critical (and already being developed by their team). ##### 3. Time Consumption Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. [ See 2 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1499507&qs=pros-and-cons#reviews) See Related User Reviews JD Joshua D. Small-Business (50 or fewer emp.) 4.0/5 "Eliminate Repetitive Helpdesk Requests" What do you dislike about Stonly? Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could upd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Stonly is a great help with B2B or B2C communication, it makes any page user friendly!" What do you dislike about Stonly? Management of multiple widgets can be time consuming, there is missing bulk import of widgets thorugh csv or copying of the group of widgets. Otherwis ##### 4. Button Issues Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. [ See 1 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500603&qs=pros-and-cons#reviews) See Related User Reviews ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ##### 5. Chatbot Issues Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. [ See 1 mentions ](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500187&qs=pros-and-cons#reviews) See Related User Reviews ![Annalisa D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annalisa D.") AD Annalisa D. Small-Business (50 or fewer emp.) 5.0/5 "Stonly is has an easy learning curve - dive in!" What do you dislike about Stonly? Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe") WalkMe 4.5/5(574) ](https://www.g2.com/products/walkme/reviews) [ ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding") UserGuiding 4.7/5(772) ](https://www.g2.com/products/userguiding/reviews) [ View All Alternatives ](https://www.g2.com/products/stonly/competitors/alternatives) ![Mario A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario A.") MA Mario A. Director of Product Development Mid-Market (51-1000 emp.) 5/28/2023 "The coolest software, ever." 5/5 What do you like best about Stonly? Stonly allows me to download my brain into guides. It is probably one of the coolest platforms I have used. I'm genuinely impressed with the thought they put into the platform and how user-friendly it is. Review collected by and hosted on G2.com. What do you dislike about Stonly? Everything is amazing. Honestly, it has all of the features I am looking for and none of the negatives I'd expect. 5 out of 5 stars. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly allows me to take all of my knowledge and download it into a singular source for my team to review. I love the platform and am constantly amazed with how forward-thinking the features are. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kathryn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn S.") KS Kathryn S. Customer Success Operations Small-Business (50 or fewer emp.) 8/28/2023 "Good Software!" 4/5 What do you like best about Stonly? Love the fact that you can scroll and move to the next insruction, ad you cna also label buttons Review collected by and hosted on G2.com. What do you dislike about Stonly? Wish there could be pop ups on the actual site, as well as better search functions Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Helps provide a resource to customers so there is less email communication with the CS team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nadav W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadav W.") NW Nadav W. Instructional Designer Small-Business (50 or fewer emp.) 5/29/2023 "Great app with limited design and flow options" 4/5 What do you like best about Stonly? The ease of creating and embedding a guide in my website. It's super easy to move from written doc to live guide that is also accessible from my website, which is a live saver. Review collected by and hosted on G2.com. What do you dislike about Stonly? Options are limited and navigating my knowledge base from the admin side is not amazing. Also, design options are limited, lacking visual based guides, and can't have video and photo on same article Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Explaining how a complicated course builder works without having the users leave the app during course creation. It's enabling me to do so without development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Joshua D. Small-Business (50 or fewer emp.) 5/25/2023 "Eliminate Repetitive Helpdesk Requests" 4/5 What do you like best about Stonly? I was able eliminate pain points for customers using our website by using stonly to create specific training areas and walk through steps that were easy to follow and update when needed. Review collected by and hosted on G2.com. What do you dislike about Stonly? Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could update was a step I wish we could have avoided but understand why it is there. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Repetative helpdesk requests that require an agent to reach out and handhold a customer through a process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Adam M. Small-Business (50 or fewer emp.) 6/11/2023 "I have enjoyed every minute and am super thankful for their service. Stonly is one of a kind." 5/5 What do you like best about Stonly? The most impactful part of Stonly is the people and their support. They use their own product to show you how to use their product all while providing ample 1-1 Review collected by and hosted on G2.com. What do you dislike about Stonly? Stonly is an up-and-comer in the market so there are some growing pains as they push to develop their product. A more established company may be easier but more expensive. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly alleviates the bogging down of our support team. Easy-to-access guides allow users to re-learn processes without 1-1 assistance. Stonly saves time and money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 5/25/2023 "So easy to create and update!" 4.5/5 What do you like best about Stonly? I like that our CS team can make edits to the Help Center without any Eng input. I also love how easy it is to use. Review collected by and hosted on G2.com. What do you dislike about Stonly? There is a lack of flexibility in design choices sometimes. It would be nice to have some other features as well to customize the layout or add images within guides. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly is providing an area for our clients to find information without reaching out to our Client Services team. It is also serving as a resource we can send to clients to more easily explain information. Before, our Eng team would have to make any updates to our Knowledge Base and it could be a lengthy process. Now, it is in our hands and changes can happen in just minutes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fanny B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fanny B.") FB Fanny B. Product Marketing Manager Small-Business (50 or fewer emp.) 8/22/2023 "Intuitive tool and reactive support" 4.5/5 What do you like best about Stonly? Intuitive Good user experience The preview mode Review collected by and hosted on G2.com. What do you dislike about Stonly? I don't why some workspaces have been created automatically. It's not easy to understand why. I didn't know who were the admin of the group and where to find it Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Create a elegant university for our users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Benjamin F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin F.") BF Benjamin F. Directeur produit Enterprise (\> 1000 emp.) 11/17/2023 "So helpful !" 5/5 What do you like best about Stonly? - Ease of implementation. - Everything is possible with Stonly. Review collected by and hosted on G2.com. What do you dislike about Stonly? - Nothing. - Maybe there is too much (great) features. You don't know what to use first. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Every type of communication with clients on our website. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 6/14/2023 "Great and easy-to-use tool to decouple guides creation from development" 5/5 What do you like best about Stonly? One of the standout features of Stonly is its intuitive interface, which makes creating interactive guides a breeze. The software provides a user-friendly drag-and-drop editor that allows you to easily create step-by-step guides without requiring any coding knowledge. The ability to customize the look and feel of the guides ensures they align perfectly with your brand's aesthetics. Review collected by and hosted on G2.com. What do you dislike about Stonly? One aspect where Stonly could improve is the availability of advanced customization options. While the software offers a decent range of customization features, some users might desire more flexibility in terms of design and layout. Having the separation between Widgets and Triggers is also a bit counter-intuitive Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? Stonly's interactive guides offer a user-friendly and engaging experience for customers seeking support. Instead of sifting through lengthy articles or waiting for a support agent, customers can quickly navigate through step-by-step guides, finding the information they need in a more interactive and visually appealing manner. This improves customer satisfaction by providing instant assistance and a more enjoyable support experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tom Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom Z.") TZ Tom Z. Small-Business (50 or fewer emp.) 5/30/2023 "Easy to implement and looks super clean!" 4.5/5 What do you like best about Stonly? You don't need any coding experience to get Stonly up and running. It is flexible and looks super clean. The widgets are great for dropping helper icons throughout your app. Review collected by and hosted on G2.com. What do you dislike about Stonly? For an app built around onboarding, it took me longer than expected to get familiar with what to do initially. Review collected by and hosted on G2.com. What problems is Stonly solving and how is that benefiting you? It allows us to onboard users quickly and gives both us and them comfort that what we're explaining will always be available for reference as they continue using it without us present. Review collected by and hosted on G2.com. 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