The G2 on Stonly

Stonly Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Stonly for its ease of use, enabling intuitive guide creation and effortless updates for better engagement. (32 mentions)

Users love the ease of creating complex guides with Stonly, enhancing information sharing and user guidance. (20 mentions)

Users appreciate the direct help features of Stonly, enhancing customer support and simplifying guide creation. (17 mentions)

Users value the exceptional customer support from Stonly, enhancing product adoption and user satisfaction effortlessly. (13 mentions)

Users highlight the intuitive interface of Stonly, making it easy to learn and use effectively. (13 mentions)

Users find the lack of features limits flexibility, requiring workarounds for essential content segmentation and graphics options. (9 mentions)

Users note the missing features in Stonly limit its utility and flexibility for effective usage. (9 mentions)

Users experience limited capabilities and support options with Stonly, impacting efficiency and functionality during usage. (7 mentions)

Users note the limited features of Stonly, particularly in support options and advanced graphic capabilities. (6 mentions)

Users feel that the lack of robust integrations complicates workflows, particularly with desired Slack connectivity. (5 mentions)

Users report email communication issues regarding updates and features, leading to uncertainty about new functionalities. (4 mentions)

Top Pros or Advantages of Stonly

1. Ease of Use

Users praise Stonly for its ease of use, enabling intuitive guide creation and effortless updates for better engagement.

See 32 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very intuitive, easy to use solution"

What do you like about Stonly?

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Build guides with advanced logic - without needing to be a coder!"

What do you like about Stonly?

Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the

2. Features

Users love the ease of creating complex guides with Stonly, enhancing information sharing and user guidance.

See 20 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Build guides with advanced logic - without needing to be a coder!"

What do you like about Stonly?

Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"User friendly"

What do you like about Stonly?

It is easy to use stonly and many options to create guides for our employees

3. Helpful

Users appreciate the direct help features of Stonly, enhancing customer support and simplifying guide creation.

See 17 mentions

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Verified User

Small-Business (50 or fewer emp.)

3.5/5

"User friendly"

What do you like about Stonly?

It is easy to use stonly and many options to create guides for our employees

Florence S.

Mid-Market (51-1000 emp.)

4.5/5

"Quick and easy to set up, good interactive flows"

What do you like about Stonly?

Plugs into our product as well as works indepdently. Nice interactive flows.

4. Customer Support

Users value the exceptional customer support from Stonly, enhancing product adoption and user satisfaction effortlessly.

See 13 mentions

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Jennifer H.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool, easy to use for our staff and very valuable for our users"

What do you like about Stonly?

Managing a knowledge base for our users is very handful. What we like most is how easy it is to keep it up to date. Super helpful and available cus

Sanna I.

Small-Business (50 or fewer emp.)

5.0/5

"Stonly is a great product for organizing and creating great knowledge bases"

What do you like about Stonly?

How easy it is to use the product and their great support team.

5. Intuitive

Users highlight the intuitive interface of Stonly, making it easy to learn and use effectively.

See 13 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very intuitive, easy to use solution"

What do you like about Stonly?

Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and n

Shubham S.

Mid-Market (51-1000 emp.)

4.5/5

"Easy, Feature Packed and Amazing"

What do you like about Stonly?

It has a very easy-to-use interface. I was able to understand how to use it in No time

Top Cons or Disadvantages of Stonly

1. Lack of Features

Users find the lack of features limits flexibility, requiring workarounds for essential content segmentation and graphics options.

See 9 mentions

See Related User Reviews

Graeme B.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best"

What do you dislike about Stonly?

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do

Shubham S.

Mid-Market (51-1000 emp.)

4.5/5

"Easy, Feature Packed and Amazing"

What do you dislike about Stonly?

A few features are still missing; I would have loved if they offered a one-pager help guides along with their step-by-step guides.

2. Missing Features

Users note the missing features in Stonly limit its utility and flexibility for effective usage.

See 9 mentions

See Related User Reviews

Graeme B.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best"

What do you dislike about Stonly?

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do

Shubham S.

Mid-Market (51-1000 emp.)

4.5/5

"Easy, Feature Packed and Amazing"

What do you dislike about Stonly?

A few features are still missing; I would have loved if they offered a one-pager help guides along with their step-by-step guides.

3. Limitations

Users experience limited capabilities and support options with Stonly, impacting efficiency and functionality during usage.

See 7 mentions

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Graeme B.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best"

What do you dislike about Stonly?

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Stonly is a great enhancement to our app"

What do you dislike about Stonly?

No downsides, certain features such as the guied tour we have difficulty using to its fullest capability, due to the dynamic nature of our app.

4. Limited Features

Users note the limited features of Stonly, particularly in support options and advanced graphic capabilities.

See 6 mentions

See Related User Reviews

Graeme B.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best"

What do you dislike about Stonly?

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"New to Stonly, Excited about what it can do!"

What do you dislike about Stonly?

There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something th

5. Lack of Integrations

Users feel that the lack of robust integrations complicates workflows, particularly with desired Slack connectivity.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"New to Stonly, Excited about what it can do!"

What do you dislike about Stonly?

There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something th

Marco R.

Enterprise (> 1000 emp.)

4.5/5

"Reliable, customer centric company"

What do you dislike about Stonly?

Nothing major so far. There are a few elements in terms of UI customisation and features that we've improved together.

6. Email Communication Issues

Users report email communication issues regarding updates and features, leading to uncertainty about new functionalities.

See 4 mentions

See Related User Reviews

Graeme B.

Mid-Market (51-1000 emp.)

5.0/5

"One of the best"

What do you dislike about Stonly?

Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"New to Stonly, Excited about what it can do!"

What do you dislike about Stonly?

There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something th

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Mario A.

Director of Product Development

Mid-Market (51-1000 emp.)

5/28/2023

"The coolest software, ever."

5/5

What do you like best about Stonly?

Stonly allows me to download my brain into guides. It is probably one of the coolest platforms I have used. I'm genuinely impressed with the thought they put into the platform and how user-friendly it is. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Everything is amazing. Honestly, it has all of the features I am looking for and none of the negatives I'd expect. 5 out of 5 stars. Review collected by and hosted on G2.com.

Kathryn S.

Customer Success Operations

Small-Business (50 or fewer emp.)

8/28/2023

"Good Software!"

4/5

What do you like best about Stonly?

Love the fact that you can scroll and move to the next insruction, ad you cna also label buttons Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Wish there could be pop ups on the actual site, as well as better search functions Review collected by and hosted on G2.com.

Nadav W.

Instructional Designer

Small-Business (50 or fewer emp.)

5/29/2023

"Great app with limited design and flow options"

4/5

What do you like best about Stonly?

The ease of creating and embedding a guide in my website. It's super easy to move from written doc to live guide that is also accessible from my website, which is a live saver. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Options are limited and navigating my knowledge base from the admin side is not amazing. Also, design options are limited, lacking visual based guides, and can't have video and photo on same article Review collected by and hosted on G2.com.

Joshua D.

Small-Business (50 or fewer emp.)

5/25/2023

"Eliminate Repetitive Helpdesk Requests"

4/5

What do you like best about Stonly?

I was able eliminate pain points for customers using our website by using stonly to create specific training areas and walk through steps that were easy to follow and update when needed. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could update was a step I wish we could have avoided but understand why it is there. Review collected by and hosted on G2.com.

Adam M.

Small-Business (50 or fewer emp.)

6/11/2023

"I have enjoyed every minute and am super thankful for their service. Stonly is one of a kind."

5/5

What do you like best about Stonly?

The most impactful part of Stonly is the people and their support. They use their own product to show you how to use their product all while providing ample 1-1 Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Stonly is an up-and-comer in the market so there are some growing pains as they push to develop their product. A more established company may be easier but more expensive. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/25/2023

"So easy to create and update!"

4.5/5

What do you like best about Stonly?

I like that our CS team can make edits to the Help Center without any Eng input. I also love how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

There is a lack of flexibility in design choices sometimes. It would be nice to have some other features as well to customize the layout or add images within guides. Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Stonly is providing an area for our clients to find information without reaching out to our Client Services team. It is also serving as a resource we can send to clients to more easily explain information. Before, our Eng team would have to make any updates to our Knowledge Base and it could be a lengthy process. Now, it is in our hands and changes can happen in just minutes. Review collected by and hosted on G2.com.

Fanny B.

Product Marketing Manager

Small-Business (50 or fewer emp.)

8/22/2023

"Intuitive tool and reactive support"

4.5/5

What do you like best about Stonly?

Intuitive

Good user experience

The preview mode Review collected by and hosted on G2.com.

What do you dislike about Stonly?

I don't why some workspaces have been created automatically. It's not easy to understand why.

I didn't know who were the admin of the group and where to find it Review collected by and hosted on G2.com.

Benjamin F.

Directeur produit

Enterprise (> 1000 emp.)

11/17/2023

"So helpful !"

5/5

What do you like best about Stonly?

- Ease of implementation.

- Everything is possible with Stonly. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

- Nothing.

- Maybe there is too much (great) features. You don't know what to use first. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

6/14/2023

"Great and easy-to-use tool to decouple guides creation from development"

5/5

What do you like best about Stonly?

One of the standout features of Stonly is its intuitive interface, which makes creating interactive guides a breeze. The software provides a user-friendly drag-and-drop editor that allows you to easily create step-by-step guides without requiring any coding knowledge. The ability to customize the look and feel of the guides ensures they align perfectly with your brand's aesthetics. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

One aspect where Stonly could improve is the availability of advanced customization options. While the software offers a decent range of customization features, some users might desire more flexibility in terms of design and layout. Having the separation between Widgets and Triggers is also a bit counter-intuitive Review collected by and hosted on G2.com.

What problems is Stonly solving and how is that benefiting you?

Stonly's interactive guides offer a user-friendly and engaging experience for customers seeking support. Instead of sifting through lengthy articles or waiting for a support agent, customers can quickly navigate through step-by-step guides, finding the information they need in a more interactive and visually appealing manner. This improves customer satisfaction by providing instant assistance and a more enjoyable support experience. Review collected by and hosted on G2.com.

Tom Z.

Small-Business (50 or fewer emp.)

5/30/2023

"Easy to implement and looks super clean!"

4.5/5

What do you like best about Stonly?

You don't need any coding experience to get Stonly up and running. It is flexible and looks super clean. The widgets are great for dropping helper icons throughout your app. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

For an app built around onboarding, it took me longer than expected to get familiar with what to do initially. Review collected by and hosted on G2.com.