Sprout Social Reviews & Product Details

What I like best about Sprout Social is how easy it is to manage different social media accounts in one place. I like being able to schedule posts ahead of time and check how well they’re performing without having to switch between platforms. It makes managing social media a lot more organized and saves time. Review collected by and hosted on G2.com.

Sometimes the tags can be a little confusing to use, especially when trying to organize and categorize posts. Review collected by and hosted on G2.com.

With Sprout, we have completed the entire approval process for our social media posts. Since our posts need to be approved by the company's executives, we share all the content with them for review and approval. This has helped us improve processes and integrate each of our networks in one place. Review collected by and hosted on G2.com.

The only downside I see is that the costs are very high for a company, as you need to pay a high subscription fee to manage it easily. Additionally, if you want to add an extra user, the cost increases even more. Review collected by and hosted on G2.com.

I use Sprout Social every day for social planning and posting. It makes it super easy to post to multiple social networks, and I can see engagement and reporting on my posts, which helps me better anticipate what our social channels need. I like having everything in one place and being able to post across all our social media and other channels from one site. It minimizes the time I spend visiting each individual site, and I really love that it picks the optimal time to post something to get the most eyeballs on it. I also love that comments are in a mailbox where we can look at them and react. We tried multiple other products, and Sprout Social seems to be the best fit. The initial setup was very easy, and it’s very easy to integrate new platforms into the site. Review collected by and hosted on G2.com.

I wish Sprout Social had better Instagram features so I could like and react to comments more easily. I can see Instagram comments, but they aren’t part of the mailbox feature, so I have to go to Instagram to react to them. Review collected by and hosted on G2.com.

It honestly covers everything I need when it comes to social. You can schedule posts, sure. But you can also keep track of what customers are saying about you all over the internet. There's also one unified inbox to keep track of notifications across channels, which makes responding to comments and messages so much easier. Review collected by and hosted on G2.com.

Nothing to dislike really. It definitely seems like they have a feature for everything. Review collected by and hosted on G2.com.

to manage social media accounts, schedule and publish posts, monitor audience engagement, and track performance across different platforms. It helps organize social media activities in one place, respond to customer messages efficiently, and analyze engagement metrics to understand which content performs best. Overall, it simplifies social media management, improves team collaboration, and helps maintain a consistent online presence. Review collected by and hosted on G2.com.

One of the main drawbacks of Sprout Social is its relatively high pricing, which may be challenging for small businesses and teams with limited budgets. Some advanced features and analytics are available only in higher-tier plans. The platform can also take time to learn, especially for new users managing multiple social media accounts. Additionally, occasional limitations in customization and reporting options could make it difficult to meet specific business requirements. Review collected by and hosted on G2.com.

I’m writing this review because I just want to say thank you to everybody at Sprout Social. On this survey-type platform, you all are quick to get on top of things, and I really appreciate that. I just really hope my reward comes through—I truly do. You guys have done a great job with everything you’ve done so far. Thank you. I will complete this correctly one time get my incentive and it's proof that you guys will come through thanks Review collected by and hosted on G2.com.

I don't dislike anything it's been a pleasure I just I'm going to wait patiently for my gift card and I'm going to do the next part of this Review collected by and hosted on G2.com.

Sprout has a longstanding reputation in the social media space, so there was less skepticism when considering this in our social media tool evaluation. The user interface is friendly once you become familiar with the layout. The new Trellis AI feature helps pull top/bottom performing posts, which can be helpful in a crunch. Review collected by and hosted on G2.com.

The Sprout website constantly prompts users to refresh, which can be annoying when in the middle of pulling data and insights. The periodic "What do you use Sprout for?" forced poll is particularly frustrating as an existing customer since there is no way to close out to use the tool... that you already paid for. Live chat support was timely and helpful when we first signed onto Sprout two years ago, but the chat has since devolved to an automated chat bot, making it difficult to get in touch with a real Sprout support human being. We have had more than one instance where emailing support has taken one-to-several weeks to get a response. The tool is stronger in some areas (Publishing + Smart Inbox), but has limitations in the Reporting + Listening modules. I end up pulling a blend of Sprout + native reporting to create a complete analysis. Review collected by and hosted on G2.com.

I like the tagging interface - it's helpful for pulling up metrics. I appreciate being able to simultaneously post across platforms and customize per platform - Sprout works with all of our social media channel. I like the link in bio functionality, it's a must for our organization. I onboarded with Sprout Social this year and it was easy to learn. It handles a lot of posts at once and runs fairly smoothly. Review collected by and hosted on G2.com.

Some of the AI tools that pop up when I am scheduling posts are obtrusive. I liked the simpler time suggestion interface that did not have an interactive AI button. Also, the price increases have been stressful for us as an organization, and to get all the features we would like would be unaffordable. Review collected by and hosted on G2.com.

I like how easy Sprout Social is to use, and the setup was very easy and straightforward. I can post on multiple platforms at the same time, plan out posts for the month, and add multiple LinkedIn accounts so I can post for both my CEO and our business account. That makes it easier to post for the month and hit our post cadences. I also use social listening to see spikes and what our competitors are up to, take a deep dive, and access KPIs we didn’t have before. Review collected by and hosted on G2.com.

The only thing I don’t love is how I view posts when they’re scheduled out. I wish it looked cleaner instead of being a split screen, and I wish I could see a full, clear picture of what I’m posting before I publish my drafts into the calendar. Review collected by and hosted on G2.com.

I use Sprout Social to manage all my social accounts in one platform. It’s intuitive and easy to use, and it makes it easy to post content and track how it performs. I like the analytics and reporting for seeing how my accounts and profiles are doing, including how content performs across platforms and over time. The real-time information and visuals are very useful for managing my business. Setup was very easy, and I was able to get up and running with no major problems. Review collected by and hosted on G2.com.

Sometimes I run into issues with Sprout Social’s integrations with different social media platforms. The connection can break, and content doesn’t post correctly or easily, so things don’t flow as they usually would. That’s probably the only issue I’ve encountered recently. Review collected by and hosted on G2.com.