# Anyone else see slow load times or network hurdles in Splashtop Remote Support?

I like Splashtop Remote Support for its ease of use and how quickly I can reboot, refresh the streamer, and check statuses to support end users. It also feels more affordable than some bigger platforms, and it saves me time and travel while keeping users happy with faster response times. The main issue I run into is the remote sometimes taking a long time to load, especially when I am on a different network than the client and need to connect to their network. Have you found ways to improve load times or handle cross-network access more smoothly?

##### Post Metadata
- Posted at: 2 days ago
- Author title: IT Director
- Net upvotes: 1


## Comments
### Comment 1

I’ve actually had pretty good luck with the remote desktop staying resilient even on weaker internet connections, which helps when I’m hopping between networks. The automation tools have been a big time saver for us, especially for distributing files, running scripts, and monitoring player status without babysitting sessions. Only annoyance I’ve hit is small bugs like the updater not auto-updating once a version gets too old, but it hasn’t been critical.

##### Comment Metadata
- Posted at: about 6 hours ago
- Author title: Technical Solutions Architect



### Comment 2

I’ve had similar issues with performance when the connection gets weak, even though the tool is generally easy to use. One thing I do like is being able to connect multiple computers, which helps when I’m juggling a few machines at once. Overall it’s still been worth it since it lets me work from home and cut down on gas and car maintenance.

##### Comment Metadata
- Posted at: 1 day ago
- Author title: Accounts payable/receivable and office manager




## Related Product
[Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)

## Related Category
[Remote Support](https://www.g2.com/categories/remote-support)

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