Splashtop Remote Support Reviews & Product Details

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Seller

Splashtop Inc.

Discussions

Splashtop Remote Support Community

Languages Supported

German, English, French, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Tim Del Chiaro (Marketing Professional and Technology Enthusiast - Director of Marketing, Splashtop Remote Computer Access and Remote Support Solutions)

Used by Better Business Bureau and 2 others

Beta

Pricing

Pricing provided by Splashtop Remote Support.

Splashtop Remote Support

Starting at $22.00

1 Concurrent technician seat

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Splashtop Remote Support Integrations

(16)

Verified by Splashtop Remote Support

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Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

10/13/2026

"Easy-to-Use, Smooth, and Cost-Effective Remote Access"

4/5

What do you like best about Splashtop Remote Support?

Splashtop is easy to use, and provides the functionality that we need without a lot that we do not. The interface is solid, and the software works with the OS's that we need access to. It works smoothly and is cost-effective for our business. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Automated reporting on usage would be helpful, as would automatic updates.. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

11/2/2026

"Feature-Rich, Easy to Use, and Cost-Effective to Deploy"

5/5

What do you like best about Splashtop Remote Support?

It’s feature-rich, easy to use, and cost-effective to deploy, which makes it a practical choice overall. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I don't have anything I dislike about the product. Review collected by and hosted on G2.com.

Kevin W.

I.T. Systems

Mid-Market (51-1000 emp.)

10/13/2026

"Simple, Easy-to-Use Support Experience"

5/5

What do you like best about Splashtop Remote Support?

Ease of use, and simplicity for users needing support. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

Frequent updates, leads to lost time waiting on it to patch. Review collected by and hosted on G2.com.

Patrick M.

Member, Trustee

Small-Business (50 or fewer emp.)

11/3/2026

"Easy, Smooth Remote Access with Room to Improve Backdoor Access"

4.5/5

What do you like best about Splashtop Remote Support?

I like that Splashtop Remote Support is easy to use and not glitchy. It’s easier to connect to devices, and the refresh rate isn’t choppy. Implementation was easy with the automation tools. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I’d like to see improvements to backdoor access. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

11/3/2026

"Simple to Use with Slightly Better Pricing"

4/5

What do you like best about Splashtop Remote Support?

It is simply to use and similar to all the other ones I have used over the years. The price is slightly better. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I would like the serial number shown in the app. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/2/2026

"Secure, Reliable Remote Access for Server Management, Maintenance, and End-User Support"

5/5

What do you like best about Splashtop Remote Support?

Splashtop Remote Support provides a secure, easy-to-use way to access servers and endpoints remotely. It works reliably, and the price feels fair for what you get. Its file transfer capabilities are well executed and straightforward to use. Overall, it’s an invaluable tool for managing servers and accessing desktops when you’re not on-site. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I can’t think of anything to add. Splashtop Remote Support does what I need it to do. Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

edit

Hello,

Thank you for sharing your positive five-star review of Splashtop. We're glad to hear that our product has been the right choice to fulfil your remote access needs with reliability, price efficiency, and its many robust features. We appreciate your continued business and remain dedicated to providing a secure, dependable solution for all of your server maintenance and desktop support tasks. Thank you for being part of the Splashtop community.

Verified User

Mid-Market (51-1000 emp.)

11/2/2026

"Reliable Remote Support at Scale, Even on Poor Connections"

5/5

What do you like best about Splashtop Remote Support?

I like that Splashtop Remote Support connects quickly and stays stable, even with weak and poor data connections. I appreciate its consistent reliability, especially in critical moments when I need to connect to an end user’s machine. The initial setup was very simple, and I love the SOS feature. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I have no dislikes at this time. Review collected by and hosted on G2.com.

Michael P.

Network Administrator

Mid-Market (51-1000 emp.)

6/23/2026

"Easy Remote App Deployment with Powerful Admin Access"

4/5

What do you like best about Splashtop Remote Support?

The deployment of the remote app was easy to push to endpoints. It also allows me to use the Admin functions of the remote device including any popup windows requiring authentication. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

The cost per technician is high in my opinion. Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

edit

Hello Michael,

Thank you for sharing your thoughts on Splashtop. We're glad to hear that our product was easy to use and has been an excellent tool implemented in your workflow. We understand that licensing costs per technician can feel high, and we take your feedback seriously as we work to balance robust functionality with competitive pricing for teams of all sizes. Thank you for choosing Splashtop, and we look forward to continuing to provide a dependable remote solution that supports your administrative needs.

David S.

IT Hardware Technician

Enterprise (> 1000 emp.)

11/2/2026

"Remote Support Made Easy with Simple Task Scheduling"

5/5

What do you like best about Splashtop Remote Support?

It has greatly helped us to remotely support our users as well as schedule certain tasks, such as reboots. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

I have not found anything I dislike about this product at this time. Review collected by and hosted on G2.com.

Eduardo R.

IT Help Desk

Small-Business (50 or fewer emp.)

7/16/2026

"Very User-Friendly and Great Value for the Price"

5/5

What do you like best about Splashtop Remote Support?

It’s very user-friendly, easy to access, and a good value for the price. I integrated with our auto answer email, the users get a link to download the surface when they request tech support via email Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

So far, I haven’t found any downsides to using it. Review collected by and hosted on G2.com.