Splashtop Remote Support Reviews & Product Details

I like that Splashtop Remote Support is easy to use and available, and we've had a lot of success with Windows patching lately. It lets us do more with fewer employees, saving the business money and my techs time, while our end users get quicker support and are happier. Setup with a GPO went through pretty easily. Review collected by and hosted on G2.com.

I think the tagging could be better, since it can be tricky to organize all our clients and endpoints. Updating the splashtop software could also be easier, and occasionally it times out and fails. Review collected by and hosted on G2.com.

I like the ability to monitor multiple users from one dashboard where I can see threats, history of use, and current OS Review collected by and hosted on G2.com.

I dislike that the Windows Defender scanning integration and virus/malware notifications were removed. It seems like that change was made to force users to pay for additional features. Review collected by and hosted on G2.com.

It works well enough. I can remote into pc's. Review collected by and hosted on G2.com.

As a technician, I find Splashtop Remote Support limited compared with ConnectWise ScreenConnect, especially its remote tools and computer-list UI. My users have trouble keeping a connection when switching from wired to Wi-Fi, and it feels slow. It also feels pretty mediocre, with nothing special compared with other remote tools. Having multiple users connect to a single PC is pretty bad. Review collected by and hosted on G2.com.

I like being able to maintain secure connections with both customers and employees. Review collected by and hosted on G2.com.

I wish splashtop didn't sign me on the remote computer as myself but kept the old user pulled up. Review collected by and hosted on G2.com.

Easy to use, with quick connections and remote updates. I also like the logging features and being able to see when the last connection was. Review collected by and hosted on G2.com.

Sometimes the devices that are online show as offline for a minute or 2. Review collected by and hosted on G2.com.

Splashtop is very affordable and offers many of the same great features as the other big names, but it delivers them in a way that feels intuitive for both our remote support team and the users we’re supporting. Review collected by and hosted on G2.com.

Honestly, I haven't discovered any downsides to using Splashtop. Review collected by and hosted on G2.com.

It’s easy to connect to multiple machines at once, quickly identify problems, and fix issues without needing to hook up a monitor to each individual machine. Review collected by and hosted on G2.com.

It automatically disconnects from machines right in the middle of an issue, and then I have to reconnect even though I’m still using the machine. Review collected by and hosted on G2.com.

The simple UI/UX is the best part. The SOS feature is also straightforward and convenient, which makes it easier to support new users and ultimately creates a better overall experience. Review collected by and hosted on G2.com.

The only minor inconvenience is that it loads pretty slowly, and I can’t autofill the code. I have to look it up in my password manager and then copy and paste it manually. Review collected by and hosted on G2.com.

Easy to use as an admin. Easy for end users to connect. Flexible plans for team growth and adjustments. Secure Review collected by and hosted on G2.com.

Previously there was a shortcut with the written out instructions to email you user. Now the shortcut is just a link without the explanation. I have to do a few more clicks to have the info to send to users. Review collected by and hosted on G2.com.

Paste feature. We used to use G2A and had to manually type out passwords on lock screens etc. It's a small thing but really beneficial. We haven't set connected splashtop to any tools or anything. It can be a little buggy on some Android phones but it gets the job done so can't complain. Review collected by and hosted on G2.com.

Wake device feature never seems to work. Review collected by and hosted on G2.com.