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Compare Service Fusion and Smart Service 
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At a Glance
Market Segments
Small-Business (83.3% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
Starting at $208.00
No pricing available
Service Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSmart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServiceService Fusion vs Smart Service
When assessing the two solutions, reviewers found them equally easy to use. However, Service Fusion is easier to set up While Smart Service is easier to do business with overall. and administer.
- Reviewers felt that Smart Service meets the needs of their business better than Service Fusion.
- When comparing quality of ongoing product support, reviewers felt that Smart Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Service Fusion over Smart Service.
Pricing
Entry-Level Pricing
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Smart Service
No pricing availableFree Trial
Service Fusion
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.2
108
9.2
12
Ease of Use
8.5
108
8.5
12
Ease of Setup
7.9
77
6.9
7
Ease of Admin
8.2
75
8.1
6
Quality of Support
8.4
107
8.6
12
Has the product been a good partner in doing business?
8.5
75
8.6
6
Product Direction (% positive)
8.2
109
7.9
11
Features by Category
Payment Processing
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Not enough data
Administration
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Not enough data
Payment Options
Feature Not Available
Not enough data
8.4
25
Not enough data
Security
8.1
24
Not enough data
Platform
7.1
26
Not enough data
Feature Not Available
Not enough data
Generative AI
7.9
20
Not enough data
7.3
20
Not enough data
Before the Job
8.3
78
10.0
6
8.9
80
9.0
5
8.3
78
9.4
6
8.4
80
9.4
6
On the Job
8.1
78
8.0
5
8.0
79
8.6
6
7.4
59
Not enough data
8.1
73
8.1
6
Feature Not Available
Not enough data
After the Job
7.6
75
8.9
6
7.3
71
Not enough data
8.5
77
9.7
6
7.4
62
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Service Fusion and Smart Service are categorized as Field Service Management
Unique Categories
Service Fusion is categorized as Payment Processing and HVAC
Smart Service has no unique categories
Reviews
Reviewers' Company Size
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Discussions
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
Smart Service has no discussions with answers
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