# Service Fusion vs Smart Service Comparison

| | Service Fusion | Smart Service | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 120 | 13 | 
| **Largest Market Segment** | Small-Business (83.6% of reviews) | Small-Business (84.6% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### Smart Service

Pros:
- Easy Integration (1 reviews)
- Integrations (1 reviews)

Cons:
- Technical Issues (1 reviews)

---
## Ratings Comparison
| Rating | Service Fusion | Smart Service | 
|---|---|---|
  | **Meets Requirements** | 8.2 (110 reviews) | 9.2 (12 reviews) | 
  | **Ease of Use** | 8.5 (110 reviews) | 8.5 (12 reviews) | 
  | **Ease of Setup** | 7.9 (79 reviews) | 6.9 (7 reviews) | 
  | **Ease of Admin** | 8.2 (76 reviews) | 8.1 (6 reviews) | 
  | **Quality of Support** | 8.4 (109 reviews) | 8.6 (12 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (76 reviews) | 8.6 (6 reviews) | 
  | **Product Direction (% positive)** | 8.1 (111 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### Smart Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 27 |
| **Smart Service** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Reporting & Analytics** | 7.6 (25 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Accounting integration** | 7.1 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 90 |
| **Smart Service** | 9.0/10 | 7 |

#### Generative AI

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.3 (20 reviews) | Not enough data | 

#### Before the Job

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Calendar** | 8.3 (78 reviews) | 10.0 (6 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 9.0 (5 reviews) | 
| **Roles** | 8.3 (79 reviews) | 9.4 (6 reviews) | 
| **Booking** | 8.4 (81 reviews) | 9.4 (6 reviews) | 

#### On the Job

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 8.0 (5 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 8.6 (6 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | Not enough data | 
| **Client Notifications** | 8.1 (73 reviews) | 8.1 (6 reviews) | 
| **Field Sales** | Feature Not Available | Not enough data | 

#### After the Job

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 8.9 (6 reviews) | 
| **Analytics** | 7.3 (71 reviews) | Not enough data | 
| **Invoicing** | 8.5 (79 reviews) | 9.7 (6 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | Smart Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | Smart Service | 
|---|---|---|
| **Small-Business** | 83.6% | 84.6% | 
| **Mid-Market** | 12.9% | 15.4% | 
| **Enterprise** | 3.4% | 0% | 

### By Industry

#### Service Fusion

- **Construction:** 30.2%
- **Consumer Services:** 9.5%
- **Electrical/Electronic Manufacturing:** 9.5%
- **Facilities Services:** 6.9%
- **Information Technology and Services:** 4.3%
- **Real Estate:** 4.3%
- **Utilities:** 2.6%
- **Security and Investigations:** 2.6%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.7%

#### Smart Service

- **Consumer Services:** 23.1%
- **Construction:** 15.4%
- **Retail:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Hospitality:** 7.7%
- **Government Administration:** 7.7%
- **Consumer Electronics:** 7.7%
- **Architecture & Planning:** 7.7%
- **Airlines/Aviation:** 7.7%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (228 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (392 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (415 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)

### Alternatives to Smart Service

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3503 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (351 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (415 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (397 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5130 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### Smart Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-smart-service)