--- title: Smart Service Reviews meta_title: 'Smart Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Smart Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smart Service Reviews **Vendor:** My Service Depot **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 13 ## About Smart Service Smart Service adds scheduling, dispatching, routing, equipment management, workforce tracking, and more to QuickBooks. If you're a service company looking for a way to increase the efficiency of your office staff and eliminate double data entry, Smart Service is the software for you! This software is perfect for service companies of every specialization, including HVAC, plumbing, pest control, electrician, landscaping, security service, fire protection, document destruction, pool and spa service, appliance repair, lawn care, irrigation service, septic tank service, mechanical contractor, handyman, construction, janitorial service, window cleaning, chimney sweep, and more! ## Smart Service Pros & Cons **What users like:** - Users value the **easy integration with QuickBooks** , which simplifies scheduling and billing processes significantly. (1 reviews) - Users value the **seamless integration with QuickBooks** , simplifying scheduling and billing significantly. (1 reviews) - Users value the **seamless integration with QuickBooks** , making scheduling and billing straightforward and efficient. (1 reviews) - Users appreciate the **simple scheduling and billing** integration with QuickBooks, enhancing their overall experience with Smart Service. (1 reviews) **What users dislike:** - Users report that the Smart Service has **frequent crashes and bugs** that hinder the overall experience. (1 reviews) ## Smart Service Reviews ### 1. Monitor your crews and dispatch efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about Smart Service?** I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job. The mobile feature called iFleet is great. It gives you real time location of where your employee is through an iPad that they use. They generate service tickets which are a great and professional way to show for our work to the customers, incase they weren’t on site. **What do you dislike about Smart Service?** It is somewhat complicated interface and it takes some time to get used to. Not particularly user friendly, but customer service is beyond helpful and will always walk you through any issue **What problems is Smart Service solving and how is that benefiting you?** The biggest one would be the employees “milking the clock”. You are able to see how long they are taking on a job and they now that. ### 2. Helps keep organized **Rating:** 4.0/5.0 stars **Reviewed by:** Kam B. | Medical support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Smart Service?** Most help part is easy to understand helps keep me informed as in reminder prompt and grouping all on schedule calendar meetings. **What do you dislike about Smart Service?** Nothing much that I dislike about it. It did the job needed to be done. **Recommendations to others considering Smart Service:** it works well. I would suggest to try it. **What problems is Smart Service solving and how is that benefiting you?** no problem solving more of getting orders out for pick up and drop off. easy to understand and put in for directions of drivers. ### 3. Good field service for small businesses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2019 **What do you like best about Smart Service?** Value priced software with a growing list of features. Works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work mainly. **What do you dislike about Smart Service?** Reporting out of Smart Service is limited as well as custom fields. Often experience small issues during updates **Recommendations to others considering Smart Service:** Best for service only companies **What problems is Smart Service solving and how is that benefiting you?** Dispatching multiple service techs to customer sites very easily with a visually appealing schedule and manage quote to invoicing process ### 4. Amazing Field Technology and QuickBooks Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Robynn P. | Sales Assistant, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Smart Service?** QuickBooks integration is wonderful because you can invoice from SmartService and see the customer's balance. The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it. It is very user friendly for a typical iphone user. The company is always listening to real world scenarios and using those to improve the software, they have really made many improvements based off of our feedback. **What do you dislike about Smart Service?** Purchase Order linking limitation. We link our expenses to a job and it would be better if this aspect of the program was more robust. It is great on the AR side, not so much on the AP side. Having a manual for this program would have been great. We received short training sessions but were left to figure things out for ourselves and in many cases had to re-invent the wheel once we figured out our processes didn't receive the desired result we expected. I realize every business if different so you have to make it work for you but there are many options we "found" that a manual would have easily explained. Proposals and Work Orders need a numbering system because after using this program for more then a year the jobs get convoluted and it is hard to find things. We can't close jobs like the program is made to do because we use job costing for reports. **Recommendations to others considering Smart Service:** Ask A LOT of questions during the training. Really think your set-up and business process through before diving into it. It takes some time to set-up and get working properly, don't take your back-up system down. HAVE A BACKUP FOR TIMEKEEPING while starting out IF you use it for payroll. It took our field staff some time to get it down without mistakes. **What problems is Smart Service solving and how is that benefiting you?** Job Costing was a huge grey area, now we have accurate, down to the minute job costing on every job. The items are linked to the job and payroll which is wonderful. There is a great history of the account at our fingertips as well. ## Smart Service Discussions - [What is Smart Service used for?](https://www.g2.com/discussions/what-is-smart-service-used-for) - [View Smart Service pricing details and edition comparison](https://www.g2.com/products/smart-service/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A55%3A53+-0500&secure%5Bsession_id%5D=b5a9f952-ede9-4697-9656-3216c475aa34&secure%5Btoken%5D=2b3f0307c5d8abb493aa4b212e29ca56b0fa7981651e7505a24ee7041d800c66&format=llm_user) ## Smart Service Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Smart Service Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)