The G2 on Simplify360

Simplify360 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Simplify360, effectively managing multiple accounts and interactions effortlessly. (12 mentions)

Users love the unified inbox of Simplify360, which simplifies management of social media interactions across multiple channels. (5 mentions)

Users benefit from automation in Simplify360, streamlining responses and enhancing social media management efficiency. (4 mentions)

Users love the centralized management of Simplify360, streamlining social media interactions and improving overall efficiency. (4 mentions)

Users find Simplify360 to be a user-friendly tool that streamlines social media interactions and enhances customer service. (4 mentions)

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies. (3 mentions)

Users find the complex setup and interface of Simplify360 challenging, requiring a steep learning curve for effective use. (3 mentions)

Users find the difficult setup process of Simplify360 to be complex and challenging, especially for integration and widgets. (2 mentions)

Users experience a steep learning curve with Simplify360, making initial usage somewhat challenging before mastering the system. (2 mentions)

Users find the limited customization options in Simplify360 hinder their ability to tailor the tool effectively. (2 mentions)

Users find Simplify360's interface not intuitive, leading to a steep learning curve and challenges in configuration. (2 mentions)

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools. (1 mentions)

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform. (1 mentions)

Top Pros or Advantages of Simplify360

1. Ease of Use

Users love the ease of use of Simplify360, effectively managing multiple accounts and interactions effortlessly.

See 12 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

2. Social Media Management

Users love the unified inbox of Simplify360, which simplifies management of social media interactions across multiple channels.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

3. Automation

Users benefit from automation in Simplify360, streamlining responses and enhancing social media management efficiency.

See 4 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

4. Centralized Management

Users love the centralized management of Simplify360, streamlining social media interactions and improving overall efficiency.

See 4 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

5. Helpful

Users find Simplify360 to be a user-friendly tool that streamlines social media interactions and enhances customer service.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use customer review software"

What do you like about Simplify360?

Super easiy to measure and analyze social interactions and make them monetisable, it's also a ne stop solution for test management and automation and

6. Analytics

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you like about Simplify360?

I love that the support team is very responsive when problems aries. And I love that the reporting and analytics features give me insights into how we

Top Cons or Disadvantages of Simplify360

1. Complexity

Users find the complex setup and interface of Simplify360 challenging, requiring a steep learning curve for effective use.

See 3 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

2. Difficult Setup

Users find the difficult setup process of Simplify360 to be complex and challenging, especially for integration and widgets.

See 2 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

3. Learning Curve

Users experience a steep learning curve with Simplify360, making initial usage somewhat challenging before mastering the system.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you dislike about Simplify360?

I found that there was a bit of a leanring curve to start but then I got the hang of the system fairly quickly.

4. Limited Customization

Users find the limited customization options in Simplify360 hinder their ability to tailor the tool effectively.

See 2 mentions

See Related User Reviews

Shadab S.

Mid-Market (51-1000 emp.)

5.0/5

"Best Tool in Industry for Online Repution Manger (Social Media)"

What do you dislike about Simplify360?

It provide less Customization in the tool, there should be more customization option

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

5. Not Intuitive

Users find Simplify360's interface not intuitive, leading to a steep learning curve and challenges in configuration.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

6. Expensive

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you dislike about Simplify360?

One of the main downsides is costs. It can be expensive if you're considering the comprehensive suite of tools Simplify360 offers. Other minor drawbac

7. Improvement Needed

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The most complete customer experience platform."

What do you dislike about Simplify360?

Customer surveys under review management can be improved.

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Shadab S.

Customer Service

Mid-Market (51-1000 emp.)

12/9/2024

"Best Tool in Industry for Online Repution Manger (Social Media)"

5/5

What do you like best about Simplify360?

The Best par of Simplify360 is very user friendly, it is very easy to intigrate, it covers all social media platform, it is very helpful for customer service Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

It provide less Customization in the tool, there should be more customization option Review collected by and hosted on G2.com.

Anna W.

Data analyst

Small-Business (50 or fewer emp.)

6/20/2024

"Good for collecting data from many different social platforms in one place"

5/5

What do you like best about Simplify360?

I love that the support team is very responsive when problems aries. And I love that the reporting and analytics features give me insights into how well we handle customer interactions. And the customer service is quite reliable. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult to understand. Review collected by and hosted on G2.com.

Verified User in Information Services

Mid-Market (51-1000 emp.)

6/18/2024

"Improved customer engagement"

4.5/5

What do you like best about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channels in a unified inbox. The automated responses are helpful in using predefined templates and auto-responses to handle common questions quickly. You can also understand the mood of interations with the sentiment analysis and tag them as positive, neutral, or negative.

Overall, the platform has helped us to improve our social media strategy and build stronger customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

One of the main downsides is costs. It can be expensive if you're considering the comprehensive suite of tools Simplify360 offers. Other minor drawbacks are the occasional bug or platform updates that disrupt the experience. And their customer support can be a bit slow to respond. Review collected by and hosted on G2.com.

What problems is Simplify360 solving and how is that benefiting you?

Simplify360 makes it easier to respond quickly to customers by keeping everything in one place and sending real-time alerts. Its automation features save you time on repetitive questions. With sentiment analysis, you get valuable insights to boost your social media strategy and build stronger relationships with your customers. Review collected by and hosted on G2.com.

Giulia D.

receptionist

Small-Business (50 or fewer emp.)

6/19/2024

"Wow experiences"

4.5/5

What do you like best about Simplify360?

Simplify 360 is a fantastic marketing platform to control social media suite, to manage emails and review Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

It's available only in english and for some collegues id difficult to understand Review collected by and hosted on G2.com.

Sandeep L.

Sales & Marketing Engineer

Mid-Market (51-1000 emp.)

6/19/2024

"Great Tool for Customer Service"

5/5

What do you like best about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

it can be bit complex to set up initially Review collected by and hosted on G2.com.

What problems is Simplify360 solving and how is that benefiting you?

1) Smooth customer interaction: provides consitent services across different channels

2) Time Saving: automates routine tasks like responses and queries

3) Centralized communication/Efficient communication: manages live chat, emails, social media, and more from one platform

4) Detailed and Insightful reporting: analyzes customer interaction to improve service Review collected by and hosted on G2.com.

Linden F.

Account Manager

Mid-Market (51-1000 emp.)

7/30/2024

"Great program to manage social engagement, impressions and followers"

5/5

What do you like best about Simplify360?

I like the versatility that Simplify360 provides to manage multiple accounts. It's so easy to use to schedule posts. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Nothing I did'nt like, used it for it's scheduling tool which works great. Review collected by and hosted on G2.com.

Naveen K.

Compliance Manager

Small-Business (50 or fewer emp.)

3/28/2024

"User experience"

4/5

What do you like best about Simplify360?

Ease of implementation. It provides wide range of tools for customer engagement, including the ability to respond to customer inquiries, compliants and feedback. This tools provides detailed insights into social media, performance, including metrics such as engagement rate, reach and sentiment analysis. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

They need to improve its interface and user experience by making platform more intuitive and user friendly. Social media platforms needs to be fast and efficient. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/3/2024

"yes"

3.5/5

What do you like best about Simplify360?

Comprehensive Social Media Management: Simplify360 offers robust tools for managing multiple social media platforms from a single interface, making it easier to coordinate and monitor social media activities. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve. Review collected by and hosted on G2.com.

Jay S.

Marketing Analytics

Mid-Market (51-1000 emp.)

6/19/2024

"Customer Enegage Measure Platform"

4/5

What do you like best about Simplify360?

Having n number of features to track customer behaviour through cross channel marketing makes it number one user choice Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

nothing its complete package for enhancing customer engagement Review collected by and hosted on G2.com.

Rishabh k.

Sr. Digital Marketing Executive

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/25/2024

"Simplify 360 Review"

4.5/5

What do you like best about Simplify360?

User-friendly interface and helpful features like automated tagging also help in managing social media, customer service, and content creation in one place. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Nothing specific one there server goes down and i face issue Review collected by and hosted on G2.com.