--- title: Simplify360 Reviews meta\_title: 'Simplify360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Simplify360 works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simplify360 Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Simplify360 but has limited features. Are you part of the Simplify360 team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM. * * * Seller [Simplify360](https://www.g2.com/sellers/simplify360) Discussions [Simplify360 Community](https://www.g2.com/products/simplify360/discuss) Languages Supported Afrikaans, Arabic, Bengali, Danish, German, English, Gujarati, Hindi, Indonesian, Japanese, Korean, Malayalam, Marathi, Malay, Nepali, Dutch, Albanian, Tamil, Chinese (Simplified) Overview by Deep Sherchan (Digital Product/UX Designer) Show More ## Top-Rated Alternatives [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Sprout Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprout Social") Sprout Social 4.4/5(6,871) ](https://www.g2.com/products/sprout-social/reviews) [ ![Hootsuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hootsuite") Hootsuite 4.3/5(7,405) ](https://www.g2.com/products/hootsuite/reviews) [ View All Alternatives ](https://www.g2.com/products/simplify360/competitors/alternatives) ## User Insights Average based on 24 real user reviews. [Log in to unlock pricing and user insights](/login) ![Shadab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shadab S.") SS Shadab S. Customer Service Mid-Market (51-1000 emp.) 12/9/2024 "Best Tool in Industry for Online Repution Manger (Social Media)" 5/5 What do you like best about Simplify360? The Best par of Simplify360 is very user friendly, it is very easy to intigrate, it covers all social media platform, it is very helpful for customer service Review collected by and hosted on G2.com. What do you dislike about Simplify360? It provide less Customization in the tool, there should be more customization option Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? It helps to get almost all social media tags, mentions & DM's at one place, we can also revert to them from tool also, with this, it is very time efficaiblt and proper followup on all media metions and tag's, With this tool we can manage all our social media queries, leads at one place Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile AW Anna W. Data analyst Small-Business (50 or fewer emp.) 6/20/2024 "Good for collecting data from many different social platforms in one place" 5/5 What do you like best about Simplify360? I love that the support team is very responsive when problems aries. And I love that the reporting and analytics features give me insights into how well we handle customer interactions. And the customer service is quite reliable. Review collected by and hosted on G2.com. What do you dislike about Simplify360? I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult to understand. Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? The main advantage of using Simplify360 for me was being able to manage all the publications of the company I work with in one place. Therefore, the most useful feature of Simplify360 is the fact everything is granular and can almost be customized to your liking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 6/18/2024 "Improved customer engagement" 4.5/5 What do you like best about Simplify360? Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channels in a unified inbox. The automated responses are helpful in using predefined templates and auto-responses to handle common questions quickly. You can also understand the mood of interations with the sentiment analysis and tag them as positive, neutral, or negative. Overall, the platform has helped us to improve our social media strategy and build stronger customer relationships. Review collected by and hosted on G2.com. What do you dislike about Simplify360? One of the main downsides is costs. It can be expensive if you're considering the comprehensive suite of tools Simplify360 offers. Other minor drawbacks are the occasional bug or platform updates that disrupt the experience. And their customer support can be a bit slow to respond. Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? Simplify360 makes it easier to respond quickly to customers by keeping everything in one place and sending real-time alerts. Its automation features save you time on repetitive questions. With sentiment analysis, you get valuable insights to boost your social media strategy and build stronger relationships with your customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GD Giulia D. receptionist Small-Business (50 or fewer emp.) 6/19/2024 "Wow experiences" 4.5/5 What do you like best about Simplify360? Simplify 360 is a fantastic marketing platform to control social media suite, to manage emails and review Review collected by and hosted on G2.com. What do you dislike about Simplify360? It's available only in english and for some collegues id difficult to understand Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? With Simplify 360 we can manage the social media campaing publication and we have the possibility to create a calendar and to schedule our marketing campaigns Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SL Sandeep L. Sales & Marketing Engineer Mid-Market (51-1000 emp.) 6/19/2024 "Great Tool for Customer Service" 5/5 What do you like best about Simplify360? I like how it brings all customer communications into one place and automates tasks for better efficiency. Review collected by and hosted on G2.com. What do you dislike about Simplify360? it can be bit complex to set up initially Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? 1) Smooth customer interaction: provides consitent services across different channels 2) Time Saving: automates routine tasks like responses and queries 3) Centralized communication/Efficient communication: manages live chat, emails, social media, and more from one platform 4) Detailed and Insightful reporting: analyzes customer interaction to improve service Review collected by and hosted on G2.com. Show More 6/24/2024 Validated ReviewerIncentivizedSource: G2 invite LF Linden F. Account Manager Mid-Market (51-1000 emp.) 7/30/2024 "Great program to manage social engagement, impressions and followers" 5/5 What do you like best about Simplify360? I like the versatility that Simplify360 provides to manage multiple accounts. It's so easy to use to schedule posts. Review collected by and hosted on G2.com. What do you dislike about Simplify360? Nothing I did'nt like, used it for it's scheduling tool which works great. Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? It works great for scheduling on many different accounts we have as a business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rishabh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh k.") RK Rishabh k. Sr. Digital Marketing Executive Marketing and Advertising Small-Business (50 or fewer emp.) 6/25/2024 "Simplify 360 Review" 4.5/5 What do you like best about Simplify360? User-friendly interface and helpful features like automated tagging also help in managing social media, customer service, and content creation in one place. Review collected by and hosted on G2.com. What do you dislike about Simplify360? Nothing specific one there server goes down and i face issue Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? Gain insights into customer sentiment and brand mentions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 6/20/2024 "The most complete customer experience platform." 5/5 What do you like best about Simplify360? With Simplify360, all agents can collaborate and give quick solutions with a single inbox for all consumer queries. Review collected by and hosted on G2.com. What do you dislike about Simplify360? Customer surveys under review management can be improved. Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? Under a single solution, it helps manage customer support, online reviews and reputation which leads to an amazing customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/26/2024 "Social listening with CX" 5/5 What do you like best about Simplify360? its interface and ease to use for our users, it has helped us to increase our ROI in makreting strategies Review collected by and hosted on G2.com. What do you dislike about Simplify360? integrations and cost both our very complex Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? It improved our social media listening and engagement features, We could now monitor conversations on our services in real-time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NS Neha S. Team Leader Small-Business (50 or fewer emp.) 4/26/2023 "Easy and friendly" 5/5 What do you like best about Simplify360? So it's best to save your time and very easy to use. Don't need any assistance it's like with this app you can go with flow! Review collected by and hosted on G2.com. What do you dislike about Simplify360? There is nothing to be dislike, I mean it's pretty cool I only tried this app for testing purpose or you can say for comparison and I liked it. I definitely recommend this to everyone. Review collected by and hosted on G2.com. What problems is Simplify360 solving and how is that benefiting you? It helps me to connect with my customers! I helped me to manage my social media handle. Review collected by and hosted on G2.com. Show More 5/2/2023 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Simplify360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Simplify360 ](https://www.g2.com/products/simplify360/discussions/new) GU Guest User • Last activity almost 2 years ago What is Simplify360 used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-simplify360-used-for) [ View all Discussions ](https://www.g2.com/products/simplify360/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/simplify360/pricing) Simplify360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3c2d4efcb28a053bb5a337e1253894ee/locobuzz.png "Product Avatar Image") Locobuzz 4.3/5(132) [ Compare Now ](https://www.g2.com/compare/locobuzz-vs-simplify360) ##### ##### Simplify360 Features Process Mentions Tickets Macros Channels Email Social Live Chat Insight Surveys Reporting Visitor Activity Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/simplify360/features) ##### Categories on G2 [Social Customer Service](https://www.g2.com/categories/social-customer-service)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [Which CLM platforms do legal and procurement teams actually keep using after rollout rather than falling back to email chains and shared drives?](https://www.g2.com/discussions/which-clm-platforms-do-legal-and-procurement-teams-actually-keep-using-after-rollout-rather-than-falling-back-to-email-chains-and-shared-drives)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20)[G2 vs Capterra vs TrustRadius for an enterprise architect comparing technology review platforms across software vendors: which delivers the most reliable, unbiased coverage across categories and review depth?](https://www.g2.com/discussions/g2-vs-capterra-vs-trustradius-for-an-enterprise-architect-comparing-technology-review-platforms-across-software-vendors-which-delivers-the-most-reliable-unbiased-coverage-across-categories-and-review-depth) [Is Nintex worth committing to as a UKG Marketplace vendor given the security and compliance credentials required before signing a multi-year contract?](https://www.g2.com/discussions/is-nintex-worth-committing-to-as-a-ukg-marketplace-vendor-given-the-security-and-compliance-credentials-required-before-signing-a-multi-year-contract)[Which co-browsing platforms integrate with leading CRM systems to automatically log session transcripts into customer records, for an enterprise contact center?](https://www.g2.com/discussions/which-co-browsing-platforms-integrate-with-leading-crm-systems-to-automatically-log-session-transcripts-into-customer-records-for-an-enterprise-contact-center)[Pros and Cons Details](https://www.g2.com/products/simplify360/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)