Simplify360 Features

Based on 16 Simplify360 reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. 16 reviewers of Simplify360 have provided feedback on this feature.

As reported in 15 Simplify360 reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. 16 reviewers of Simplify360 have provided feedback on this feature.

Connects employees with customers through a social media solution. 14 reviewers of Simplify360 have provided feedback on this feature.

Based on 13 Simplify360 reviews. Ability to connect agents with customers through email.

Based on 13 Simplify360 reviews. Connects employees with customers through a calling solution.

As reported in 14 Simplify360 reviews. Ability to connect agents with customers through text message solution.

Provides opportunity for customers to give feedback through a survey. 13 reviewers of Simplify360 have provided feedback on this feature.

Enables administrators to create customized reports reflecting customer satisfaction. 14 reviewers of Simplify360 have provided feedback on this feature.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 15 Simplify360 reviews.

Based on 14 Simplify360 reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice.

Identifies who is talking about your brand along with their influence over social communities.

Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product.

Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked.

Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes.

Allows users to monitor conversations about competitors and measure performance against them.

Determines whether mentions of your brand are positive, negative or neutral.

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats.

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data.

Allows users to generate text based on a text prompt. 13 reviewers of Simplify360 have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 13 Simplify360 reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives