As a smaller product, you get better service than established big players, and your feedback actively becomes part of their product development. Because you're dealing with their team over Slack, it's really easy to come up with creative solutions and they work hard to understand your business, instead of giving out rote examples.
They're working on this, but right now it's not easy to visualise the customer journey. Everything's in separate flows.
We feed multiple data sources into our email platforms, which would've been challenging otherwise.