Simon AI Reviews & Product Details

I liked the flexibility in options I had for making transformations on inputs and outputs via Jinja templating. We interacted a lot with the webhooks and besides a bit of testing challenges it was pretty straightforward. Review collected by and hosted on G2.com.

In my experience we didn't have a staging environment so that made testing very challenging for us and led to multiple production issues. Also the docs are a bit misleading or out of date. Review collected by and hosted on G2.com.

Easy to navigate and easy to use the system Review collected by and hosted on G2.com.

Some data not available to pull off the CDP Review collected by and hosted on G2.com.

SimonData's segment builder is very easy to use and quick and you will easily size the segment size. Review collected by and hosted on G2.com.

I don't trust the conversion data - it will either inflate or under report results. Review collected by and hosted on G2.com.

Segment building - layering multiple segments to build off one another makes targeting seamless. Review collected by and hosted on G2.com.

Search capabilities are very poor throughout the entire platform - searching by keyword is inefficient and I have to write full the title to narrow down to the resources I'm looking for. Review collected by and hosted on G2.com.

It is very effective at sending outreaches to customers. I enjoy the insights! Review collected by and hosted on G2.com.

It is a little confusing to learn at first. A lot of different steps Review collected by and hosted on G2.com.

Flexibility of using webhooks to send email Review collected by and hosted on G2.com.

No easy way to verify data in webhooks. This creates challenge that requires us to engage our Simon rep for QA. Review collected by and hosted on G2.com.

It's really intuitive to use. It was not difficult for me to learn nor do I find it difficult to onboard people onto the platform. Plus, as I said before, it gets the job done. Review collected by and hosted on G2.com.

It just has some weird things that I'll never really get used to. Trying to test content with dynamic fields from events sometimes works and sometimes doesn't. Simon only refreshing once every 12 hours with an employee needing to do it manually is weird. Review collected by and hosted on G2.com.

I find it very easy to use for someone who is not very familiar with building HTML-based email campaigns. A lot of similar platforms are really clunky and archaic. Review collected by and hosted on G2.com.

I haven't found too much that I dislike yet. I use it once a month and it serves the purpose I need. Review collected by and hosted on G2.com.

Ability to send segments to partner channels (Direct Mail, Paid Social, etc). Review collected by and hosted on G2.com.

Better integration with Attentive. More frequent syncs throughout the day. Review collected by and hosted on G2.com.

Being able to see what messages have been sent, if/when customers read them Review collected by and hosted on G2.com.

Not being able to click on the item and view the email itself Review collected by and hosted on G2.com.