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ShoreTel Reviews & Provider Details

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EA

Edgar A.

Custumer service / Partner services

Mid-Market (51-1000 emp.)

11/3/2021

"Shortel Phone program"

4.5/5

Describe the project or task ShoreTel helped with:

This is the program we use to receive calls from clients and candidates in our organization, it is very helpful and easy to use . Review collected by and hosted on G2.com.

What do you like best about ShoreTel?

I like the easy way to use, to program, to call the clients and candidate if it is required, it is very helpful in our organization to use this one. You can also can call the people in your organization Review collected by and hosted on G2.com.

What do you dislike about ShoreTel?

I do not like that many users are not having access to IM server to text the people in the organization and also most of the time if you call someone in the company, you are not able to hear them. Review collected by and hosted on G2.com.

Recommendations to others considering ShoreTel:

Yes, I recommend to use this program Review collected by and hosted on G2.com.

What problems is ShoreTel solving and how is that benefiting you?

Call flow, waiting calls, and transfer options are the best. It is not a complicated program to use, it is very easy and you can set up easily and start using the program. Review collected by and hosted on G2.com.

GN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/22/2021

"Reliable, but not the most intuitive."

3.5/5

Describe the project or task ShoreTel helped with:

Since I've worked for my current employer, ShoreTel has been our primary telephone application for both internal and external calling. It's used primarily by our Membership department to field incoming external calls and either directly address them or transfer them to the appropriate destination. In terms of handling large number of calls and organizing them into an easily navigable queue, it has served its purpose. However, it's not exactly the most intuitive or easiest software to customize for specific purposes. Review collected by and hosted on G2.com.

What do you like best about ShoreTel?

Answering, dialing, and transferring calls is very easy to pick up and learn for new users. Those functions are easy to find and even easier to implement. Our company tends to source out a number of temporary staff at a specific time of the year, and I found that when I was one of those, learning how to use ShoreTel to field calls in a basic, rudimentary way through these three key features was very easy for someone who had not had much prior experience with a phone application and queue management system such as this one. Review collected by and hosted on G2.com.

What do you dislike about ShoreTel?

Customizing certain settings is not very easy to do, in my opinion. For instance, I've worked with my company for almost THREE years as full-time staff before I learned from a new hire how to toggle the voicemail alert tone, not just on/off, but CHANGING the tone itself. Additionally, since the onset of the COVID-19 pandemic, shifting between a primary (office) phone and a soft (home office) phone, sometimes is difficult, and that tends to be the application itself becoming confused as to which phone is which. Further, setting where the external sound (incoming calls) comes from (PC speakers or monitor speakers), is also difficult to focus, as the application settings can sometimes conflict with the device it's installed on's internal speakers. Review collected by and hosted on G2.com.

What problems is ShoreTel solving and how is that benefiting you?

As I mentioned in an earlier question, external call queues are very easily managed and filtered with ShoreTel. Answering, transferring, and overall directing that call traffic is also very easy to just pick up and implement with minimal training. In this sense, the software is very intuitive and I think appropriate for organizations of moderate size (under 100 employees). Review collected by and hosted on G2.com.