--- title: CXponent Reviews meta_title: 'CXponent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CXponent works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2025-03-10' parent_category: name: Solution Consulting url: https://www.g2.com/categories/solution-consulting --- # CXponent Reviews **Vendor:** CXponent **Category:** [Digital Transformation Consulting Providers](https://www.g2.com/categories/digital-transformation-consulting) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About CXponent CXponent is a customer-focused provider of IT Sourcing Advisory and Deployment Services for mid-sized companies. We streamline buying committee decisions when time-consuming technology purchases and deployments need extra support to reduce risk and ensure their team spends their time contributing to high value meetings. ## CXponent Reviews ### 1. Partnership with CXponent was a success. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about CXponent?** We liked their personalized approach and ongoing project meetings. CXponent delivered everything we agreed upon within the time frame set, allowing us to exceed our go-live date. They pushed the vendor to make us a priority and eliminated the typical launch delays, which we would not have been able to do on our own. **What do you dislike about CXponent?** Our experience was so successful and reduced time that we would generally have to manage as a part of this process. The only complaint is that CXponent is not versed in handling more negotiations outside the scope of their expertise in communications or remote work technologies. **Recommendations to others considering CXponent:** When we learned of this company, we were skeptical based on its business model and how they are compensated. They are experts as project managers and are knowledgeable in complex call center and communication software. Take the time to understand their services and give them a chance. It was the best decision we made throughout this process, and we are looking at other ways to work with this company in the future. **What problems is CXponent solving and how is that benefiting you?** After undergoing an internal RFP to replace our call center software, we identified four potential candidates. We became aware of CXponent services and partnered with them to review the presentations, clarify vendor options, share industry knowledge based on their expertise in the market and ultimately negotiate our contract. Throughout the process, CXponent was invaluable and handled the negotiations saving us time and providing feedback where we had opportunities to ask for better terms or changes. The contract we signed with our selected vendor is saving us significantly yet increasing functionality and we owe this success to CXponent. ### 2. CXponent's expertise and market knowledge led to a quick, successful implementation. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony T. | Procurement, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **Describe the project or task CXponent helped with:** CXponent helped select the right vendor to replace a legacy phone system with a cloud-based solution that integrated with MS Teams and met all of our business requirements. **What do you like best about CXponent?** I found the side-by-side comparison of vendors very useful in evaluating and choosing the right vendor for our business. We were able to come to a decision quickly. CXponent was quick to understand what needed to be done to move the opportunity forward. **What do you dislike about CXponent?** Nothing to dislike regarding this project and implemenation. **What problems is CXponent solving and how is that benefiting you?** We are mitigating the operational risk of managing an older, proprietary phone system with aging, hard-to-find hardware components. Only one person knows how to program and troubleshoot the system. Maintenance costs began to increase as the system aged. ## CXponent Discussions - [What is CXponent used for?](https://www.g2.com/discussions/what-is-cxponent-used-for) - [View CXponent pricing details and edition comparison](https://www.g2.com/products/cxponent/reviews?open_modal_url=%2Fes%2Fproducts%2Fcxponent%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcxponent%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-28+17%3A15%3A09+-0500&secure%5Bsession_id%5D=6b6c1a1d-787f-4580-8647-fa73468818c1&secure%5Btoken%5D=ffd68287287bf23d027b2879967b1cacb565bb478df7cafd66f0294c55db47a3&format=llm_user) ## CXponent Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top CXponent Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Pilot](https://www.g2.com/products/pilot/reviews) - 4.7/5.0 (142 reviews) - [Insight Assurance](https://www.g2.com/products/insight-assurance/reviews) - 4.8/5.0 (135 reviews)