ShopWired Features
Merchandising/Marketing (7)
Storefront Design Tools
Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience 14 reviewers of ShopWired have provided feedback on this feature.
Product Visualization
As reported in 13 ShopWired reviews. Ability to display and manage photos, 3D views, videos etc for each product
Recommendations / Personalization
As reported in 13 ShopWired reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc
Promotions and Discounts
Based on 13 ShopWired reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
Shopping Cart Abandonment
Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products
SEO
As reported in 10 ShopWired reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (4)
Content Management
Based on 14 ShopWired reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site.
Product Configuration
Ability to all users select options to configure the product or select product options. For example, color, size, etc. This feature was mentioned in 13 ShopWired reviews.
Product Search and Filtering
As reported in 14 ShopWired reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting
Intangible Products
Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.
Order Process (8)
Checkout Process
As reported in 14 ShopWired reviews. Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.
Shipping Options
As reported in 15 ShopWired reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Tax Display and Processing
Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. This feature was mentioned in 14 ShopWired reviews.
Payment Processing
Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. 12 reviewers of ShopWired have provided feedback on this feature.
Order Management
As reported in 15 ShopWired reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service. This feature was mentioned in 12 ShopWired reviews.
Inventory Management
As reported in 14 ShopWired reviews. Displays inventory levels of products in real time. Displays inventory by location if required.
Multi-Channel Fulfillment
Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.
Multi-Channel Support (7)
Omnichannel
Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.
Mobile
Features that enable customers to easily to shop for products using a mobile device. 11 reviewers of ShopWired have provided feedback on this feature.
Social Commerce
Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.
Customer Service
Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. 11 reviewers of ShopWired have provided feedback on this feature.
Store Locator
Enable customers to locate and navigate to physical locations by zip code, city or GPS
3rd-Party Store Integration
Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
B2B
Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.
Platform (16)
APIs
System provides well documented API's that can be used to integrate to any 3rd Party or internal system.
Customization
Based on 13 ShopWired reviews. Product provides tools to customize web store front, business process, etc. to meet unique business needs.
Integrations to Add-on Tools
Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. This feature was mentioned in 12 ShopWired reviews.
User Management
Enables customers to update their own user information, settings and preferences. 12 reviewers of ShopWired have provided feedback on this feature.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements This feature was mentioned in 12 ShopWired reviews.
Security
Software provides appropriate tools and certifications to protect against fraud and malicious attacks This feature was mentioned in 14 ShopWired reviews.
Multi-Site Management
Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.
Admin Access Rights
As reported in 10 ShopWired reviews. Provides ability to control editing rights by product category, geography etc.
Test-to-Product Migration
Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site
Internationalization
Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation
Cross Browser Support
Enables store or site to provide the same user experience in all browsers and browser versions.
Performance and Reliability
Software performs well and runs with minimal unscheduled downtime This feature was mentioned in 14 ShopWired reviews.
Regulation Compliance
Ensures product listing and order fulfillment complies with online retail regulation
Multichannel Publishing
Publishes products and services to desired channels
Accounting Reports
Reconciles orders, sales, and settlements across multiple channels
Marketplace Integration
Integrates with third-party online marketplaces
Operations (2)
Optimized Business Operations
Optimizes business operations across multiple channels
Data Synchronization
Creates a single data repository of inventory and customer information
Inventory (3)
Order Fulfillment
Streamlines order fulfillment and processing
Catalog Management
Optimizes product copy, images, and information
Product Intelligence
Monitors and updates product/inventory data, pricing, and availability to stay up-to-date
Processing (3)
Internationalization
Allows products or services to be sold internationally
Order Management
Automates and manages orders, sales, shipping, and returns
Scan and Ship
Scans products or services before shipping to ensure accuracy
Analytics (6)
Reports
Data collected and analyzed by the platform delivered in an easily digestible format.
Dashboard
Reports and other relevant data housed in a single, easy-to-navigate location.
Web Analytics
Tools to analyze how customers use the site in order to optimize user experience and determine which pages are most successful.
Campaign Tracking
Tools to track the success of various marketing campaigns in order to optimize marketing efforts.
Customer Demographics
The ability to collect and analyze customer data in order to determine which demographics make up a customer base.
Predictive Analytics
Predictions of future behavior based on past and present data.
Administration (6)
Data Storage
The ability to store large quantities of data for analysis within the platform itself.
A/B Testing
Tools to fascilitate testing various user experience tweaks in order to determine which configuration has the best results.
Integrations
Integrations with other software tools in order to fascilitate the exchange of data collected by various software.
Reporting
Based on 45 ShopWired reviews. Creating reports and presenting sales, inventory, and customer information provided by data collected by the software.
Cart Management
The ability for customers to add and remove multiple products before purchase. 46 reviewers of ShopWired have provided feedback on this feature.
Shipping Information Collection
The ability to collect shipping information in order to fascilitate order fulfillment. 46 reviewers of ShopWired have provided feedback on this feature.
Integrations (3)
Payment Gateway Integration
As reported in 48 ShopWired reviews. Integration with a payment gateway in order to fascilitate collecting payment.
E-commerce Platform Integration
As reported in 47 ShopWired reviews. Integration with e-commerce platforms in order to create a seamless shopping experience.
Email Integration
Integration with email tools in order to easily send confirmation emails and other communication pertaining to a customer's order. This feature was mentioned in 45 ShopWired reviews.
Cart Management (4)
Multi Cart
As reported in 23 ShopWired reviews. Ability to create multiple shopping carts on the same platform
Products
Based on 49 ShopWired reviews. Allows users to add and remove products and details such as price or item description
Templates
Provide online store templates that can be customized by users This feature was mentioned in 45 ShopWired reviews.
Embed
Based on 32 ShopWired reviews. Shopping cards can be easily added to any type of website
Headless Commerce (5)
Decoupling
Ability to disconnect the front office from the back office of an e-commerce platform
REST APIs
Provide APIs that allow for interaction with RESTful web services
Data Orchestration
Capture and manage data from multiple sources and syncronize it with the front end and back end
Customization
Allows developers to customize the platform using multiple programming languages
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - E-Commerce Analytics (5)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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Technology Glossary Features
View definitions of the features and discover new technology terms.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.


