--- title: Shopl Reviews meta_title: 'Shopl Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Shopl works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Shopl Reviews **Vendor:** Shopl&Company **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 3.5/5.0 **Total Reviews:** 2 ## About Shopl Shopl is a collaboration tool for frontline teams. Manage Attendance, Schedule, and Tasks in one tool. ## Shopl Pros & Cons **What users like:** - Users appreciate the **robust reporting tools** in Shopl, enhancing their analytics experience significantly. (1 reviews) - Users appreciate the **functions and reporting tools** of Shopl, enhancing their overall shopping experience. (1 reviews) - Users praise Shopl for its **variety of features** , including excellent reporting tools that enhance their experience. (1 reviews) **What users dislike:** - Users find the **dashboard issues** in Shopl frustrating, with inconvenient schedules and a need for inventory improvements. (1 reviews) - Users feel that the **licensing issues** hinder access to essential features like team chat in Shopl. (1 reviews) - Users find the **schedule and inventory dashboard lacking** , leading to a less convenient experience with Shopl. (1 reviews) - Users find the **scheduling issues** inconvenient, impacting the overall usability of Shopl. (1 reviews) ## Shopl Reviews ### 1. Good tool for teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Shopl?** I best like its functions, features, reporting tools **What do you dislike about Shopl?** Schedule is not very convinient to use. Also I think that inventory dashboard has to be imroved. **What problems is Shopl solving and how is that benefiting you?** Communication between teams and repoorting ### 2. Private communication **Rating:** 3.5/5.0 stars **Reviewed by:** Mohamed H. | Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Shopl?** Utilize various types of items such as multiple choice, checkboxes, textbox, image, to create notices or surveys. You can set the location of where employees can answer surveys, allowing to answer from anywhere or only at the workplace. **What do you dislike about Shopl?** Licensing model: chat between the teams is a very substantial feature that needs to be available starting from standard license, **What problems is Shopl solving and how is that benefiting you?** Moving around to multiple locations and still being able to report my attendance in each and every place I visit - [View Shopl pricing details and edition comparison](https://www.g2.com/products/shopl/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+02%3A43%3A12+-0500&secure%5Bsession_id%5D=35a393c3-5ead-465c-bde0-0963c0d3edef&secure%5Btoken%5D=caa758430b6314d0cb377580a3d0e7ca0ded8001d6a1c9e52ef315870ba1a8e1&format=llm_user) ## Shopl Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Planning** - Strategy - Activities - Inventory Management - Field Sales Management - Task Management - Promotions Management - Returns Management - Calendar Management - Workforce Management - Order Management - Audit Management - Compliance Management - Communication Management - Contract/License Management **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **In-store tasks - Retail Task Management Software** - Logistic activities - Order management - Shelf replenishment - Inventory and price check - Stock auditing - Store audit and compliance **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning - Personalization **Additional Functionality** - Collaboration Tools - Activity/News Feed - Employee Communities - Activity Dashboard - Task Management - Employee Portal - Reporting & Statistics - Surveys & Feedback - Multi-Language - Engagement Tracking - Third-Party Integrations - Active Directory Integration - Discussions/Forums - Wiki - Event Calendar - Calendar Management - Workflow Management - Single Sign On - File Management - AI Copilot - Customizable Branding - Org Chart Creation - Employee Database - Employee Profiles - Generative AI - Alerts/Notifications - Blogs - Policy Management - API - Access Controls/Permissions - Drag & Drop - Content Library - Knowledge Base Management - Private Network - Tagging - Real-Time Notifications - Customizable Templates - Chat/Messaging - Document Storage - Mobile Access - Employee Onboarding - Search/Filter - Content Management - Commenting/Notes - Customizable Forms - Document Management **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Execution** - Collaboration - Field Execution - Data Collection - Real-Time Data - In-Store Execution **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Task management - Retail Task Management Software** - Task tracking - Task planning and execution - Task allocation **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Performance** - Team - Retailer - Compliance **Analytics and reporting - Retail Task Management Software** - Task reporting - Replenishment visibility - Shrinkage reporting **Additional Functionality** - Third-Party Integrations - Image Capture - For Sales Teams/Organizations - Employee Scheduling - Sales Trend Analysis - Sales History - Form Builder - Reminders - Merchandising - Image Recognition - For Retail - Multi-Location - Clock In/Out - On-Shelf Availability - Route Optimization - Collaboration Tools - AI Copilot - Geographic Maps - Surveys & Feedback - AI/Machine Learning - Role-Based Permissions - Generative AI - Activity Dashboard - Electronic Signature - Search/Filter - Data Import/Export - Reporting/Analytics - Alerts/Notifications - Checklists - Performance Metrics - Mobile Access - Workflow Automation **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI ## Top Shopl Alternatives - [YOOBIC](https://www.g2.com/products/yoobic/reviews) - 4.6/5.0 (398 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,998 reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - 4.0/5.0 (8,678 reviews)