# What bot platform handles the handoff from chatbot to a live human agent well without the customer having to repeat themselves?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">This one comes up a lot when I'm comparing <a class="a a--md" elv="true" href="https://www.g2.com/categories/bot-platforms">bot platforms</a>: the bot does fine until it hands off, and then the customer has to re-explain everything to a person. I looked at which tools reviewers say actually carry the context across that handoff. A short list of the ones that kept surfacing:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/liveperson/reviews"><strong>LivePerson</strong></a> pulls every channel into one conversation history, so reviewers say the agent picks up where the bot left off instead of starting over.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/verloop-io/reviews"><strong>Verloop.io</strong></a> lets live agents see and step into any ongoing chat, which reviewers credit for smoother handoffs on support queries.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/haptik/reviews"><strong>Haptik</strong></a> blends automated level-1 handling with a handoff to human agents, keeping the thread going across WhatsApp and other channels.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gupshup/reviews"><strong>Gupshup</strong></a> centralizes messages across 30-plus channels and mixes AI with human support, so conversations stay in one place through the handoff.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you've set up a bot-to-human handoff that actually worked, I'd love to hear what made it click, whether the platform passed context automatically or it came down to how you wired up the routing. And did your agents trust the context the bot handed them, or re-ask to be safe anyway?</p>

##### Post Metadata
- Posted at: 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

Following the thread on context carrying through the handoff, I&#39;m curious how this holds up when the chatbot and the live agent tool aren&#39;t the same platform. Does the context still transfer cleanly across two different vendors, or is a seamless handoff really only possible when it&#39;s one system end to end?

##### Comment Metadata
- Posted at: 7 days ago
- Author title: SEO Content Writer



### Comment 2

Beyond passing the full chat transcript to the agent, do your agents find that auto-generated conversation summaries help them resolve handed-off tickets faster, or do they still prefer reviewing the full raw history before jumping in?

##### Comment Metadata
- Posted at: 8 days ago
- Author title: Marketing Executive



### Comment 3

&lt;p&gt;LivePerson makes the transition from bot to agent effortless by consolidating multi-channel conversation history into one unified view. Our agents can pick up right where the bot left off without asking the customer to re-explain anything&lt;/p&gt;

##### Comment Metadata
- Posted at: 9 days ago
- Author title: Writer



### Comment 4

Took us a while to get the routing logic right but once we did the handoffs became nearly invisible to the customer. That&#39;s the goal and LivePerson got us there.

##### Comment Metadata
- Posted at: 2 months ago
- Author title: SEO Content Specialist





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