The best part is how well ShieldSquare was in understanding our problems and had software built that could handle our needs. Their product and support teams made it a point to thoroughly understand our challenges. The bot prevention solution was then fine-tuned to detect bots, and take appropriate actions against them.
Nothing really. They are doing an amazing job.
On top of the product working exactly as advertised, the ease of implementation, responsive customer service and 14 day trial is what won me over as compared to the competition.
We are one of the largest web sites on the internet for tracking down hard to find and out-of-print vinyl records, LPs and CDs. We have registered sellers all around the world who can post their items on the MusicStack website. A prospective customer can search the items by artist, title, country, price, format, seller ratings, etc., and make the purchase. Users have the flexibility to search the comprehensive database without logging in. Bot activity on our website was ruining our analytics and did not help us get useful metrics. This was a major problem until we implemented ShieldSquare.
ShieldSquare gave us comprehensive insights on the types of bot traffic coming to our website. Also, since ShieldSquare understood our challenges and business requirements, they fine tuned the solution so that only genuine users can visit our website