Shared Inbox by Canary Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket

User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Provides a repository of information that can be used by those seeking support. 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Makes articles in the knowledge base searchable on the web. 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Based on 12 Shared Inbox by Canary reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

As reported in 12 Shared Inbox by Canary reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 12 Shared Inbox by Canary reviews.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Allows planning and deployment of an overall communications strategy. 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

As reported in 12 Shared Inbox by Canary reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Allows users to leave notes or comments on emails or relevant cases. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Provides a dedicated space or a thread feature that allows for long-form discussion. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Offer in-application assignment and task tracking functionality. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 11 Shared Inbox by Canary reviews.

As reported in 11 Shared Inbox by Canary reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Based on 11 Shared Inbox by Canary reviews. Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Consolidates multiple email accounts into one viewable platform. This feature was mentioned in 12 Shared Inbox by Canary reviews.

Based on 12 Shared Inbox by Canary reviews. Allows users to filter their emails by sender, date received, opened, etc.

Gives users reminders to send or reply to emails. 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

As reported in 12 Shared Inbox by Canary reviews. Provides notifications when users receive new emails.

As reported in 12 Shared Inbox by Canary reviews. Offers built-in task creation and assignment functionality.

Software available as a downloadable desktop application. This feature was mentioned in 12 Shared Inbox by Canary reviews.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 11 Shared Inbox by Canary reviews. Identifies the customer and personalizes interaction at every touchpoint.

Allows multiple related channels to interact at once to reduce transfers. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Provides features for sending outbound messages to engage customers through proactive support. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 11 Shared Inbox by Canary reviews.

As reported in 11 Shared Inbox by Canary reviews. Provides features for escalating conversations to the appropriate agent.

As reported in 11 Shared Inbox by Canary reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Enables users to search for specific email attachments. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Based on 11 Shared Inbox by Canary reviews. Allows users to create and assign custom tags to emails.

As reported in 11 Shared Inbox by Canary reviews. Automatically sorts mail into untuitive categories and/or folders.

Based on 11 Shared Inbox by Canary reviews. Allows users to set up predefined rules to automatically sort incoming mail.

As reported in 11 Shared Inbox by Canary reviews. This software integrates with Microsoft Outlook.

As reported in 11 Shared Inbox by Canary reviews. This software integrates with Gmail.

Based on 11 Shared Inbox by Canary reviews. Provide a unified inbox to manage multiple accounts at once.

Provide the ability to automatically send recurring emails. This feature was mentioned in 11 Shared Inbox by Canary reviews.

Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Exhibits proficiency in maintaining and utilizing context throughout a conversation.

Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product.

Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input This feature was mentioned in 12 Shared Inbox by Canary reviews.

Ability to break down and plan multi-step processes 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Works across multiple software systems or databases This feature was mentioned in 12 Shared Inbox by Canary reviews.

As reported in 12 Shared Inbox by Canary reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Based on 12 Shared Inbox by Canary reviews. Anticipates needs and offers suggestions without prompting

Based on 12 Shared Inbox by Canary reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Makes informed choices based on available data and objectives This feature was mentioned in 11 Shared Inbox by Canary reviews.

As reported in 12 Shared Inbox by Canary reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 12 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Capability to perform complex tasks without constant human input 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Works across multiple software systems or databases 11 reviewers of Shared Inbox by Canary have provided feedback on this feature.

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.