ServiceNow Workflow Data Fabric Pricing Overview

Ease of deployment, and integration and use by dev team. Review collected by and hosted on G2.com.

Small bugs are often project ending, typically due to poor documentation Review collected by and hosted on G2.com.

What I like best about ServiceNow Workflow Data Fabric is how it unifies information across different systems and workflows. Instead of having to chase down data in multiple places, the platform creates a single layer of truth that’s accessible across the ServiceNow ecosystem. This makes processes feel much more seamless and cuts down on errors that come from duplication or inconsistent records. I also appreciate the strong integration capabilities. It connects well not only with ServiceNow modules but also with external data sources, which makes it easier to automate more complex end-to-end business processes.

Another strength is the visibility it provides. Having data consolidated into one view means stakeholders can make decisions faster and with more confidence. For larger organizations especially, this reduces the friction of cross-team collaboration and supports smoother workflows. I also see a lot of long-term value in the platform’s foundation—it sets the stage for scaling automation as the business grows.

While it isn’t perfect, I think Workflow Data Fabric’s best qualities are its unification of data, integration power, and the clarity it brings to decision-making. These strengths make it a meaningful tool in the ServiceNow ecosystem. Review collected by and hosted on G2.com.

What I dislike about ServiceNow Workflow Data Fabric is that the setup can feel overly complex and time-consuming, especially for organizations without deep technical expertise. The learning curve is steep, and while the features are powerful, they’re not always intuitive for non-technical business users, which limits accessibility. Performance can also be inconsistent—when dealing with very large volumes of data, the system can occasionally feel sluggish. Another drawback is the cost. For smaller organizations or those not fully invested in the ServiceNow ecosystem, the pricing may feel prohibitive compared to lighter, more flexible integration tools. Lastly, some advanced functionality seems locked behind technical customization, which makes it harder to unlock the platform’s full potential without dedicated resources. These challenges don’t outweigh the benefits entirely, but they do make the platform less user-friendly and more expensive to maintain than it could be. Review collected by and hosted on G2.com.