ServiceNow Workflow Data Fabric Features
Data Governance (3)
User Access Management
Allows administrators to assign role-based user access for specific data sets
Dynamic Data Masking
Hides and masks sensitive data automatically based on user permissions
Data Lineage
Provides historical insights into original data sources and transformations made to data sets
Data Preparation (4)
Search
Offers simple search capabilities to discover specific data sets
Data Quality and Cleansing
Allows users and administrators to easily clean data to maintain quality and integrity
Data Transformation
Converts data formats of source data into the format required for the reporting system without mistakes
Data Modeling
Tools to (re)structure data in a manner that allows extracting insights quickly and accurately
Collaboration (4)
Commenting
Allows users to comment on data sets to help future users better interact and interpret the data
Profiling and Classification
Permits profiling of data sets for increased organization, both by users and machine learning
Business and Data Glossary
Creates a business glossary for faster understanding by the average business user
Metadata Management
Indexes metadata descriptions for easier searching and enhanced insights
Artificial Intelligence (3)
Machine Learning Recommendations
Automates recommendations for users based on machine learning functionality
Natural Language Query
Offers natural language querying functionality for non-technical users
Automatic Data Cleansing
Cleans data to improve quality via automation
Automation Building (6)
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Visual Editor
Provides a visual editor to easily create automation models.
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Workflow Recording
Offers the ability to record processes performed by humans to be recreated by bots.
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Pre-Built Templates
Provides templates for workflows and processes for easier automation creation.
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Custom Automation
Allows developers to code custom automations.
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Collaboration
Offers users the ability to reuse process automations and communicate with other team members around automation building.
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Ease of Bot Creation
Allows non-technical users to create bots in an easy, intuitive manner.
Bot Management & Execution (6)
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Bot Scheduling
Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.
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Attended Automation
Automates processes that supplement human action, often requiring human intervention and collaboration.
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Unattended Automation
Automates processes completely without the need for human intervention.
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Bot Performance Analytics
Allows users to analyze the performance of bots via dashboards.
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Data and Product Security
Insures data remains secure and compliant with industry standards.
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Scalability
Able to support large deployments.
Intelligent Automation (3)
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OCR
Provides OCR capabilities in order to recognize text in documents and applications.
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Machine Learning
Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.
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NLP
Provides NLP capabilities in order to understand text in documents and applications.
Data Management (8)
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Data Integration
Consolidate data from various disparate sources in a single unified view
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Data Discovery
Understand the state of data, applications, systems and services
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Multi - Platform
Manage data across environments (on-premises cloud, hybrid, and multi-cloud)
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Metadata
Provides metadata management and lineage capabilities
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Data Integration
Integrates data and data-related technologies into a single environment.
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Metadata
Provides metadata management capabilities.
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Self-service
Empowers the user via a self-service capability to manage data workflows.
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Automated workflows
Completely automates end-to-end data workflows across the data integration lifecycle.
Analytics (3)
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Data Analytics
Supports advanced analytics solutions for better business decision making
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Analytics capabilities
Provides a high performance, flexibile analytics platform to support data management and embrace data driven decision making.
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Dasboard visualizations
Collect and displays metrics across the data integration via a dashboard.
Security (3)
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Compliance
Rules and regulations inherited from source systems or defined to secure sensitive data
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Governance
Grant or restrict data access and control
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Data Protection
Built - In Backup and Disaster Recovery
Monitoring and Management (2)
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Data Observability
Involved solely in monitoring data pipelines, sending alerts and troubleshooting data.
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Testing capabilities
Deploys testing capabilities such as report testing, big data testing, cloud data migration testing, ETL and data warehouse testing.
Cloud Deployment (2)
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Hybrid cloud support
Supports analytical platforms and data pipelines across complex hybrid environments.
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Cloud migration capabilities
Supports migration of component or pipeline to different cloud environments.
Data management (5)
Metadata Management
Indexes metadata descriptions for enhanced insights.
Automation Features
Ensures automation of metadata across the organization. Dynamically improves data management processes.
Collaboration
Embedded collaboration using APIs and in-app integrations.
Data Lineage
Provides insights into original data sources and transformations made to data sets from source to consumption of data.
Data Discovery
Provides an interface to collect and evaluate data to identfy patterns and outliers.
Reporting (3)
Intelligent Insights
Constantly processes metadata to provide intelligent insights.
Actionable Insights
Provides actionable insights, and generates notifications and alerts to help teams make informed decisions.
Dashboards
Supports 360 degree data visibility via a single dashboard.
Generative AI (8)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Machine Learning Data Catalog (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Data Fabric (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - DataOps Platforms (5)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Robotic Process Automation (RPA) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives


