ServiceNow Security Operations Pros and Cons

ServiceNow Security Operations Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the robust integration capabilities of ServiceNow Security Operations, facilitating seamless workflows across their business. (10 mentions)

Users value the seamless integration capabilities of ServiceNow Security Operations, enhancing productivity and workflow efficiency. (9 mentions)

Users find ServiceNow Security Operations to be extremely easy to use, enhancing efficiency and streamlining business processes. (8 mentions)

Users value the seamless integration and effective tracking of incidents in ServiceNow Security Operations. (7 mentions)

Users value the robust integration capabilities of ServiceNow Security Operations, enhancing productivity and workflow efficiency. (7 mentions)

Users value the ease of implementation in ServiceNow Security Operations, facilitating integration and usability for large organizations. (6 mentions)

Users find the difficult setup and licensing complexities of ServiceNow Security Operations frustrating and costly. (3 mentions)

Users experience integration issues with ServiceNow Security Operations, seeking improved connectivity and documentation for better access. (3 mentions)

Users face complex licensing issues with ServiceNow Security Operations, impacting setup efficiency and overall costs. (3 mentions)

Users find the initial setup complexity and playbook creation challenging, impacting their overall experience with ServiceNow Security Operations. (2 mentions)

Users find difficult customization in ServiceNow Security Operations, making playbook creation challenging and less efficient. (2 mentions)

Users find the high licensing costs of ServiceNow Security Operations to be a significant drawback in its usability. (2 mentions)

Users find the complex licensing model of ServiceNow Security Operations challenging compared to other large-scale products. (2 mentions)

Top Pros or Advantages of ServiceNow Security Operations

1. Integration Capabilities

Users value the robust integration capabilities of ServiceNow Security Operations, facilitating seamless workflows across their business.

See 10 mentions

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Mohsan A.

Enterprise (> 1000 emp.)

5.0/5

"Great Platform to implement all operations"

What do you like about ServiceNow Security Operations?

Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is dai

Verified User

Enterprise (> 1000 emp.)

4.5/5

"SEC Ops"

What do you like about ServiceNow Security Operations?

Integration with other tools and integration with FS model.

2. Integration Support

Users value the seamless integration capabilities of ServiceNow Security Operations, enhancing productivity and workflow efficiency.

See 9 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"SEC Ops"

What do you like about ServiceNow Security Operations?

Integration with other tools and integration with FS model.

Gowtham R.

4.0/5

"Efficient Security Management with Seamless Integration"

What do you like about ServiceNow Security Operations?

I appreciate the unified platform that ServiceNow Security Operations offers for managing security incidents. The integration capabilities with third-

3. Ease of Use

Users find ServiceNow Security Operations to be extremely easy to use, enhancing efficiency and streamlining business processes.

See 8 mentions

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Mohsan A.

Enterprise (> 1000 emp.)

5.0/5

"Great Platform to implement all operations"

What do you like about ServiceNow Security Operations?

Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is dai

Travis G.

Enterprise (> 1000 emp.)

5.0/5

"ServiceNow Streamlines Workflows"

What do you like about ServiceNow Security Operations?

ServiceNow has vastly improved our various access request workflows. Allowing it to easily pass between key approvers before it gets executed by our I

4. Incident Management

Users value the seamless integration and effective tracking of incidents in ServiceNow Security Operations.

See 7 mentions

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Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent to track and manage activity related to security events and incidents."

What do you like about ServiceNow Security Operations?

The module is great because it allows alerts to flow into a workflow and gives the Security Operations Center a method to track all activity related t

Mike K.

Mid-Market (51-1000 emp.)

4.0/5

"SNOW SEcOps"

What do you like about ServiceNow Security Operations?

Integration with Qualys.Production of VITM's and auto assignment to support groups

5. Integrations

Users value the robust integration capabilities of ServiceNow Security Operations, enhancing productivity and workflow efficiency.

See 7 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"SEC Ops"

What do you like about ServiceNow Security Operations?

Integration with other tools and integration with FS model.

Gowtham R.

4.0/5

"Efficient Security Management with Seamless Integration"

What do you like about ServiceNow Security Operations?

I appreciate the unified platform that ServiceNow Security Operations offers for managing security incidents. The integration capabilities with third-

6. Implementation Ease

Users value the ease of implementation in ServiceNow Security Operations, facilitating integration and usability for large organizations.

See 6 mentions

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Mohsan A.

Enterprise (> 1000 emp.)

5.0/5

"Great Platform to implement all operations"

What do you like about ServiceNow Security Operations?

Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is dai

Verified User

Enterprise (> 1000 emp.)

5.0/5

"One platform for vulns remediation"

What do you like about ServiceNow Security Operations?

Unified platform to aggregate vulns across organization with automation capabilities

Top Cons or Disadvantages of ServiceNow Security Operations

1. Difficult Setup

Users find the difficult setup and licensing complexities of ServiceNow Security Operations frustrating and costly.

See 3 mentions

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Mike K.

Mid-Market (51-1000 emp.)

4.0/5

"SNOW SEcOps"

What do you dislike about ServiceNow Security Operations?

Our Binding rate with CI's is not real high which makes it difficult

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Solution Architect"

What do you dislike about ServiceNow Security Operations?

Complex Licensing model which is difficult to compete with other large scale product.

2. Integration Issues

Users experience integration issues with ServiceNow Security Operations, seeking improved connectivity and documentation for better access.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"SEC Ops"

What do you dislike about ServiceNow Security Operations?

Some what limited on knowing all the rolls to get assigned to users who need full access to limited access. Would like to see better integration with

Mark A.

Enterprise (> 1000 emp.)

5.0/5

"Excellent to track and manage activity related to security events and incidents."

What do you dislike about ServiceNow Security Operations?

the way it can integrate into other platforms

3. Licensing Issues

Users face complex licensing issues with ServiceNow Security Operations, impacting setup efficiency and overall costs.

See 3 mentions

See Related User Reviews

Gowtham R.

4.0/5

"Efficient Security Management with Seamless Integration"

What do you dislike about ServiceNow Security Operations?

I find the limitation based on licensing regarding playbooks for remediation in ServiceNow Security Operations somewhat restrictive. The existing setu

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Solution Architect"

What do you dislike about ServiceNow Security Operations?

Complex Licensing model which is difficult to compete with other large scale product.

4. Complexity

Users find the initial setup complexity and playbook creation challenging, impacting their overall experience with ServiceNow Security Operations.

See 2 mentions

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Rafael C.

Small-Business (50 or fewer emp.)

4.0/5

"SecOps"

What do you dislike about ServiceNow Security Operations?

The initial set up complexity and the licensing costs, it can be expensive.

Shiva R.

Enterprise (> 1000 emp.)

4.0/5

"Seamless SecOps Integration with Stellar Support"

What do you dislike about ServiceNow Security Operations?

I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and

5. Difficult Customization

Users find difficult customization in ServiceNow Security Operations, making playbook creation challenging and less efficient.

See 2 mentions

See Related User Reviews

Mike K.

Mid-Market (51-1000 emp.)

4.0/5

"SNOW SEcOps"

What do you dislike about ServiceNow Security Operations?

Our Binding rate with CI's is not real high which makes it difficult

Shiva R.

Enterprise (> 1000 emp.)

4.0/5

"Seamless SecOps Integration with Stellar Support"

What do you dislike about ServiceNow Security Operations?

I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and

6. Expensive

Users find the high licensing costs of ServiceNow Security Operations to be a significant drawback in its usability.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Solution Architect"

What do you dislike about ServiceNow Security Operations?

Complex Licensing model which is difficult to compete with other large scale product.

Rafael C.

Small-Business (50 or fewer emp.)

4.0/5

"SecOps"

What do you dislike about ServiceNow Security Operations?

The initial set up complexity and the licensing costs, it can be expensive.

7. Learning Curve

Users find the complex licensing model of ServiceNow Security Operations challenging compared to other large-scale products.

See 2 mentions

See Related User Reviews

Mike K.

Mid-Market (51-1000 emp.)

4.0/5

"SNOW SEcOps"

What do you dislike about ServiceNow Security Operations?

Our Binding rate with CI's is not real high which makes it difficult

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Solution Architect"

What do you dislike about ServiceNow Security Operations?

Complex Licensing model which is difficult to compete with other large scale product.

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Saravanakumar S.

Enterprise (> 1000 emp.)

5/6/2025

"ServiceNow for Risk and Security management"

5/5

What do you like best about ServiceNow Security Operations?

ServiceNow as a platform helps integrate multiple different functions like IRM, SIR , ITBM etc and other related functions which helps to keep the organization compliant Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

none at this point of time that I am of aware Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

5/8/2025

"SecOps Excellence"

4.5/5

What do you like best about ServiceNow Security Operations?

Admin secure environment for high security incidents Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Additional set up on top of normal incidents (would prefer to have a `Security Flag` for normal Incidents) Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

5/6/2025

"SEC Ops"

4.5/5

What do you like best about ServiceNow Security Operations?

Integration with other tools and integration with FS model. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Some what limited on knowing all the rolls to get assigned to users who need full access to limited access. Would like to see better integration with the VR module as well. Review collected by and hosted on G2.com.

Vasavi K.

Small-Business (50 or fewer emp.)

5/6/2025

"Seamless flow"

5/5

What do you like best about ServiceNow Security Operations?

Integrates with most of the scanners, monitoring and patching tools.

End to end security incident and vulnerability management Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Data archiving policies

Organizing integration jobs Review collected by and hosted on G2.com.

Mike K.

Mid-Market (51-1000 emp.)

5/7/2025

"SNOW SEcOps"

4/5

What do you like best about ServiceNow Security Operations?

Integration with Qualys.Production of VITM's and auto assignment to support groups Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Our Binding rate with CI's is not real high which makes it difficult Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/7/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Enabling organizations to reduce their cybersecurity risk"

5/5

What do you like best about ServiceNow Security Operations?

Service Graph Connectors integrate data from various sources using the common service data model. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

The integration between Governance, Risk, and Compliance (GRC) and Security Operations (SecOps) is still developing, and some of the terms used can cause confusion. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/6/2025

"Solution Architect"

4/5

What do you like best about ServiceNow Security Operations?

Ease of use and Implementation for a large scale organization. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Complex Licensing model which is difficult to compete with other large scale product. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/5/2025

"One platform for vulns remediation"

5/5

What do you like best about ServiceNow Security Operations?

Unified platform to aggregate vulns across organization with automation capabilities Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Sometime performance can be tricky depending on volume Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/6/2025

"good but would love more documentation"

4/5

What do you like best about ServiceNow Security Operations?

integration into platform with policy adjustments Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

not direct integration with health/instance scan and some better documentation would be helpful Review collected by and hosted on G2.com.

Mohsan A.

Cyber Security Sales Specialist - UK&I

Enterprise (> 1000 emp.)

10/9/2024

"Great Platform to implement all operations"

5/5

What do you like best about ServiceNow Security Operations?

Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is daily 24/7/365 and the support offering with Now Assist has been amazing. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Security Operations?

Not enough messaging around SecOps and seeing ServiceNow as a security player in this marketplace. Review collected by and hosted on G2.com.