I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my workflow efficiency. The availability of comprehensive documentation and the support from ServiceNow's solution architects and dedicated customer team made the setup process smooth and hassle-free. I find the incident response playbooks feature particularly useful for building and automating workflows for various types of security incidents, contributing to a more streamlined and effective SecOps management. The integration with ITSM is a singular benefit that fosters a cohesive operational ecosystem, allowing me to tie in user workflow automation for specific incident types. This interconnectedness and the ability to customize through integration are crucial for optimizing our security posture. Furthermore, using ServiceNow Security Operations alongside Splunk provides a robust combination for managing security operations efficiently. Review collected by and hosted on G2.com.

I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and responding with playbooks was made easier. Review collected by and hosted on G2.com.

I appreciate the unified platform that ServiceNow Security Operations offers for managing security incidents. The integration capabilities with third-party tools like Splunk and Tenable are remarkable, allowing efficient data processing. The implementation guides and setup assistants make initial setup straightforward for roles and groups, enhancing productivity by reducing incident resolution time by 30%. The platform’s dashboards and integration hub significantly improve workflow and provide excellent insights. Review collected by and hosted on G2.com.

I find the limitation based on licensing regarding playbooks for remediation in ServiceNow Security Operations somewhat restrictive. The existing setup does not include a wide range of playbooks, potentially hindering efficient remediation efforts and limiting proactive security operations. Review collected by and hosted on G2.com.

Worked in this solution and moving from cyber to SecOps has been much better Review collected by and hosted on G2.com.

Always areas to improve in this area but with each release it will become streamlined Review collected by and hosted on G2.com.

The automation, the playbooks and workflows reduce manual effort to proceed with the vulnerability resolution. Review collected by and hosted on G2.com.

The initial set up complexity and the licensing costs, it can be expensive. Review collected by and hosted on G2.com.

I love ServiceNow for the features and management of data and incidents. I have used this product at my last two places of business and will always recommend their products. Review collected by and hosted on G2.com.

ServiceNow has remediated any issues discovered over the years Review collected by and hosted on G2.com.

ServiceNow has vastly improved our various access request workflows. Allowing it to easily pass between key approvers before it gets executed by our IT team. Processes that could have taken weeks to go through other approval processes can be completed in as little as 30 minutes now. Review collected by and hosted on G2.com.

There is the ability for people to edit requests after they have been approved resulting in things slipping past key approvers. Review collected by and hosted on G2.com.

Easy to talk to, direct answers, and showcased the ServiceNow App Store. Review collected by and hosted on G2.com.

No dislikes to mention. I’m just typing to fill now. Review collected by and hosted on G2.com.

I like being able to integrate with ease most of the tools we use. Review collected by and hosted on G2.com.

Sometimes the documentation is off and is missing some key steps in order to make the Module work as a whole in a good way. Review collected by and hosted on G2.com.

The module is great because it allows alerts to flow into a workflow and gives the Security Operations Center a method to track all activity related the event Review collected by and hosted on G2.com.

the way it can integrate into other platforms Review collected by and hosted on G2.com.

Security Operations in ServiceNow provides Vulnerability Reponse, Security incident repsonse. It's a one stop shop for the team to look at the data, work on Vulnerabilites and work on Security incident.

Servicenow provides OOB ontegration with multiple scanners available in the market.

Through the guided setup it's very easy to implement modules in SecOps. Review collected by and hosted on G2.com.

If the data volume is huge, Dashbaords are very slow but ServiceNow is working to improve the loading speed of dashboards. Review collected by and hosted on G2.com.