--- title: ServiceNow Security Operations Reviews meta\_title: 'ServiceNow Security Operations Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 86 reviews by the users' company size, role or industry to find out how ServiceNow Security Operations works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 86 scale: '5' date\_modified: '2026-08-10' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### ServiceNow Security Operations Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. [(11 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498804&qs=pros-and-cons#reviews) Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. [(10 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498970&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. [(9 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498912&qs=pros-and-cons#reviews) Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. [(8 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100581&qs=pros-and-cons#reviews) Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. [(7 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498893&qs=pros-and-cons#reviews) Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. [(4 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100516&qs=pros-and-cons#reviews) Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. [(4 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100636&qs=pros-and-cons#reviews) Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. [(3 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100439&qs=pros-and-cons#reviews) Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. [(2 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100600&qs=pros-and-cons#reviews) Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. [(2 mentions)](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100549&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow Security Operations ##### 1. Integration Capabilities Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools. [ See 11 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498804&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you like about ServiceNow Security Operations? I appreciate the comprehensive integration capabilities of ServiceNow Security Operations, especially the out-of-the-box integrations that make it eas SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you like about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my w ##### 2. Integration Support Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency. [ See 10 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498970&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you like about ServiceNow Security Operations? I appreciate the comprehensive integration capabilities of ServiceNow Security Operations, especially the out-of-the-box integrations that make it eas SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you like about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my w ##### 3. Ease of Use Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup. [ See 9 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498912&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you like about ServiceNow Security Operations? I appreciate the comprehensive integration capabilities of ServiceNow Security Operations, especially the out-of-the-box integrations that make it eas SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you like about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my w ##### 4. Integrations Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency. [ See 8 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100581&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you like about ServiceNow Security Operations? I appreciate the comprehensive integration capabilities of ServiceNow Security Operations, especially the out-of-the-box integrations that make it eas SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you like about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my w ##### 5. Incident Management Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution. [ See 7 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=1498893&qs=pros-and-cons#reviews) See Related User Reviews SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you like about ServiceNow Security Operations? I appreciate the seamless integration of ServiceNow Security Operations with my existing CMDB and ticketing systems, which significantly enhances my w LM Lake M. Enterprise (\> 1000 emp.) 5.0/5 "Very good product with many risk and data features" What do you like about ServiceNow Security Operations? I love ServiceNow for the features and management of data and incidents. I have used this product at my last two places of business and will always re ### 5 Cons or Disadvantages of ServiceNow Security Operations ##### 1. Difficult Setup Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness. [ See 4 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100516&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you dislike about ServiceNow Security Operations? More integrations out-of-the-box need to be enhanced with better field mapping. The initial setup was difficult, especially when it came to CI mapping MK Mike K. Mid-Market (51-1000 emp.) 4.0/5 "SNOW SEcOps" What do you dislike about ServiceNow Security Operations? Our Binding rate with CI's is not real high which makes it difficult ##### 2. Integration Issues Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability. [ See 4 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100636&qs=pros-and-cons#reviews) See Related User Reviews ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. 4.0/5 "Efficient Integration, Challenging CI Setup" What do you dislike about ServiceNow Security Operations? More integrations out-of-the-box need to be enhanced with better field mapping. The initial setup was difficult, especially when it came to CI mapping MA Mark A. Enterprise (\> 1000 emp.) 5.0/5 "Excellent to track and manage activity related to security events and incidents." What do you dislike about ServiceNow Security Operations? the way it can integrate into other platforms ##### 3. Licensing Issues Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations. [ See 3 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100439&qs=pros-and-cons#reviews) See Related User Reviews ![Gowtham R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gowtham R.") GR Gowtham R. 4.0/5 "Efficient Security Management with Seamless Integration" What do you dislike about ServiceNow Security Operations? I find the limitation based on licensing regarding playbooks for remediation in ServiceNow Security Operations somewhat restrictive. The existing setu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.0/5 "Solution Architect" What do you dislike about ServiceNow Security Operations? Complex Licensing model which is difficult to compete with other large scale product. ##### 4. Complexity Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly. [ See 2 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100600&qs=pros-and-cons#reviews) See Related User Reviews SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you dislike about ServiceNow Security Operations? I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and RC Rafael C. Small-Business (50 or fewer emp.) 4.0/5 "SecOps" What do you dislike about ServiceNow Security Operations? The initial set up complexity and the licensing costs, it can be expensive. ##### 5. Difficult Customization Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks. [ See 2 mentions ](https://www.g2.com/products/servicenow-security-operations/reviews?filters%5Bsentiment_snippet%5D=2100549&qs=pros-and-cons#reviews) See Related User Reviews SR Shiva R. Enterprise (\> 1000 emp.) 4.0/5 "Seamless SecOps Integration with Stellar Support" What do you dislike about ServiceNow Security Operations? I find it challenging to build playbooks within the ServiceNow Security Operations tool itself. It would be beneficial if the process of building and MK Mike K. Mid-Market (51-1000 emp.) 4.0/5 "SNOW SEcOps" What do you dislike about ServiceNow Security Operations? Our Binding rate with CI's is not real high which makes it difficult ![Roman-Oko S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman-Oko S.") RS Roman-Oko S. Security and Risk Manager Enterprise (\> 1000 emp.) 8/7/2026 "Orchestrated Security with a Centralized Command View." 3.5/5 What do you like best about ServiceNow Security Operations? The biggest win for me is having everything in one screen finally. Before this I was jumping between three different tools just to figure out what was happening with an alert. Now I can see incidents and assign stuff to my team without chasing people down for updates. The dashboard saves me maybe an hour or two each every single day by offering easy to access and simple option buttons. My team seems less stressed too which is nice. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Getting this thing setup was a real pain if I'm being straight with you. We had to bring in outside help because nobody on my team knew how to configure all the integrations properly. Took us almost two months before everything was working right. Also some days the interface just feels clunky and I find myself clicking too many times to get to things I use everyday. Could definitely be more streamlined. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? We were drowning in alerts before and things kept falling through the cracks. Now we have a proper process where nothing gets lost and we can actually show auditors we did our job. The automation handles the boring repetitive stuff so we can concentrate on actual threats. Still not perfect but way better than what we had. For a big organization like ours it makes a real difference day to day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VM vignesh m. admin Enterprise (\> 1000 emp.) 7/24/2026 "Centralized Incident Management with Intuitive Dashboard" 4/5 What do you like best about ServiceNow Security Operations? I use ServiceNow Security Operations because it provides a single place to manage and track incidents, making it easy to assign tasks, monitor progress, and keep everything updated throughout the process. The dashboard offers a clear view of open incidents and their statuses, which helps my team stay organized and ensures nothing gets missed during investigations. We can quickly see all open incidents without having to ask for updates, allowing us to focus on high-priority issues first. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? I find the user interface could be improved since some tasks require multiple clicks to complete. It would be helpful if commonly used actions were easier to access and required fewer clicks. A cleaner layout and simpler navigation would make it easier for new users. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? We use ServiceNow Security Operations to centralize our incident management, improve visibility into our investigations, and ensure a consistent workflow. It helps us stay organized, prioritize high-priority issues, and keeps us updated with a clear dashboard view of all incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Executive Director Small-Business (50 or fewer emp.) 7/27/2026 "All Security Tools in One Place with Fast, Automated Playbooks" 4/5 What do you like best about ServiceNow Security Operations? The best in it is that it brings all our security tools and alerting systems into one place and lets us launch automated playbooks immediately. We used to bounce between different consoles all day, but now that workload is managed much more smoothly. I can focus on real threats, and response times stay very short without all the constant switching. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The initial setup is very complicated. Getting integrations dialed in takes a lot of time, and if anything is even slightly off, the whole process stalls. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? The biggest problem this solved for our business was the constant flood of alerts and the need to jump between several tools all day. Now it helps by bringing incidents together in one place and automatically ranking them, so we can kick off the right playbooks and stay focused on the real threats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite UI uzma I. Technical Support Specialist Enterprise (\> 1000 emp.) 8/5/2026 "Efficient, Time-Saving, But Overwhelming for Some" 4.5/5 What do you like best about ServiceNow Security Operations? I really like that ServiceNow Security Operations is easy to use and saves time. It automates the task and monitors activities effectively while ensuring compliance, making our work easy and reliable. The tool is accurate and saves time when dealing with scam and fraud-related queries by automating repetitive tasks, allowing us to focus on other important details. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Everything works well for me as far as I've used it, but I did notice that for a very non-tech savvy person, it gets a bit difficult to cope with all the dashboard functions as there is too much that they do not need. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security Operations automates incident investigation and compliance management, saving time and ensuring accuracy. It helps manage multiple client accounts efficiently by performing repetitive tasks, freeing up time to focus on other details. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul S.") AS Anshul S. Teaching Assistant Mid-Market (51-1000 emp.) 7/2/2026 "Unifies Security and IT with Efficient Threat Response and Automation" 5/5 What do you like best about ServiceNow Security Operations? What I like best about ServiceNow Security Operations is how it brings security and IT teams together on a single platform. Instead of relying on disconnected tools and manual processes, it helps organizations identify, prioritize, and respond to threats more efficiently. I also appreciate its automation capabilities, which reduce repetitive work and help security teams stay focused on higher-value tasks. It's frontend is very great and user friendly which also helps us to interact. Ultimately, it helps us to increase our company's growth and performance at Price. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? One challenge with ServiceNow security operations is that it can have a steep learning curve, especially for the organizations that are new to the platform or have complex workflows setting it up and customizing it requires careful planning and experienced administrators. However, once it is implemented effectively, the automation, integration and visibility, it provides the initial investment of time and effort worthwhile. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? ServiceNow Security operations addresses key challenges such as fragmented security workflows, slow incident response, alert fatigue, and manual remediation processes. By integrating security tools and automating detection, investigation and response, it helps security teams to detect MTTD and mean time to response MTTR which improves operational efficiency and strengthen overall security posture. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bilal L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bilal L.") BL Bilal L. Marketing Coordinator Enterprise (\> 1000 emp.) 7/29/2026 "Improves Security Posture with Strong Playbooks and Orchestration" 4/5 What do you like best about ServiceNow Security Operations? ServiceNow Security Operations is a set of applications that connects IT security with our team to help improve our security posture. I like that it brings together incident reports from endpoints, SIEM, and the firewall. Another advantage is its unique options for playbooks and orchestration, which support a more intelligent workflow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? When dealing with a high volume of alerts, the alerting system can feel overwhelming. It likely needs some tuning to reduce the chance of false positives and to ensure that threats are highlighted accurately. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It pulls data from third-party tools and maps it against the CMDB to show the security status of assets and services, helping connect threat intelligence to reduced technical and business severity. The UI dashboards and reports are very useful, and they provide a complete view of threats and cyber alerts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Darlene L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darlene L.") DL Darlene L. Lead Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/6/2026 "Clean, Intuitive UI That Catches Vulnerabilities Early" 4/5 What do you like best about ServiceNow Security Operations? My personal favourite is the user interface, which turns overwhelming security alerts into a clean, intuitive layout that immediately feels stabilising. It uses its AI capabilities to spot even tiny vulnerabilities early, before they can ripple outward and compromise the enterprise’s operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Every single feature works exceptionally well, the interface is a breeze to navigate, and it handles heavy security tasks without a single hitch. It is rare to find a tool that feels this complete and reliable. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? Dealing with a constant flood of security alerts used to stress me out completely, and I was always worried about missing something important. This tool solves that exact problem by automatically organizing and sorting everything for me. It removes all the boring manual work and makes sure urgent warnings are never missed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Himanshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu J.") HJ Himanshu J. Founder Information Technology and Services Small-Business (50 or fewer emp.) 5/16/2026 "Centralized, Automated Security Workflows with ServiceNow Security Operations" 4.5/5 What do you like best about ServiceNow Security Operations? ServiceNow Security Operations is useful when you want security workflows to feel less chaotic and less dependent on scattered tools or manual coordination. Incident response workflows, case management and integrations with broader ServiceNow processes are where it stands out. I liked the ability to centralize investigations and automate repetitive triage steps instead of analysts manually moving information around. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? Setup complexity is the obvious downside. This isn’t something you casually deploy and immediately get value from. Workflows, integrations, playbooks and ownership models all need planning. The interface can also feel heavy for teams that just want lightweight incident tooling. Pricing also clearly targets enterprise buyers. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? It solves fragmented security operations. Instead of incidents living across email, SIEM tools, spreadsheets and chat threads, response workflows become more structured and auditable. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Anddrew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anddrew A.") AA Anddrew A. Senior QA Automation Specialist Information Technology and Services Enterprise (\> 1000 emp.) 8/5/2026 "Clean, Intuitive Dashboard with AI Automation That Saves Time" 4/5 What do you like best about ServiceNow Security Operations? The UI/UX is clean and easy to navigate once we become familiar with it, making it simple to track vulnerabilities and incidents from one dashboard. The AI and automation features have successfully reduced repetitive tasks by running playbooks in the background, allowing me to focus on higher-priority security work. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? The initial deployment framework demanded specialized administrative expertise that I simply lacked in-house, making setup an uphill battle. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? From a performance perspective, the platform processes large numbers of alerts efficiently. The duplicate work has been reduced as the integrations connect well with security and IT tools. While the pricing may be higher than some alternatives, the ROI is clear because it has saved time, improved productivity, and lowered operational risk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Martin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin H.") MH Martin H. Senior Manager IT Infrastructure Information Technology and Services Mid-Market (51-1000 emp.) 8/5/2026 "Reliable Performance and Integrations That Streamline Security Operations" 4.5/5 What do you like best about ServiceNow Security Operations? Performance has been consistently reliable, even when handling large volumes of alerts, and the integrations with other enterprise tools have made our security operations much more efficient. Overall, the platform has helped us shift what used to be a stressful, reactive process into something far more structured and proactive. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Security Operations? So far, I haven’t experienced anything negative while using this platform, and I don’t expect it to fall short of my expectations. Review collected by and hosted on G2.com. What problems is ServiceNow Security Operations solving and how is that benefiting you? The support and onboarding experience is good once the implementation is underway. ServiceNow Security Operations has helped me move from reacting to security issues to preventing them more effectively through automation, visibility, and intelligent workflows. Review collected by and hosted on G2.com. 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