ServiceNow Security Operations Features

Lets users group and organize their endpoints to gather threat intelligence on specific technologies.

Reduces the need for IT and security professionals to iterate repetitive tasks associated with gathering threat information.

The process in which users integrate their existing security systems and endpoints to the threat intelligence platform.

A feature that allows security testing and information gathering to occur in a secure, resource independent environment.

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Integrates additional security tools to automate security and incident response processes.

Collects information from multiple sources to cross reference and build contextual to correlate intelligence.

Stores information related to common threats and how to resolve them once incidents occur.

Offer pre-built and custom reporting and dashboards for quick insights into system states.

Prior to security incidents, the product will alert users when a new, relevant vulnerability or threat is discovered.

Provides multiple techniques and information sources to alert users of malware occurrences.

The ability for users to produce reports outlining detailed and personalized threat information

Information to prevent, understand and identify cyber threats

Receive notification of issues as soon as they occur

Analysis for users to examine threat intelligence data specific to their endpoint devices.

The product has a recurring examination process to update your intelligence reports as new threats emerge.

The ability to examine your application, website, or database's code to uncover zero-day vulnerabilities.

Investigate security threats and validate malicious activity

Identify and respond to security threats to web applications

Identify and respond to security threats to developed applications

Diagnose and resolve incidents without the need for human interaction.

Guide users through the resolution process and give specific instructions to remedy individual occurrences.

Cuts off network connection or temporarily inactivate applications until incidents are remedied.

Gathers information related to threats in order to gain further information on remedies.

Analyzes incidents, correlates related events, and determines the scope and impact of attacks.

Clearly notifies users with relevant information and anomalies in a timely manner.

Sets a standard performance baseline by which to compare log activity.

Allows platform to scale to size of desired environment and configured with high availability and disaster recovery capabilities.

Information on each incident is stored in databases for user reference and analytics.

Produces reports detailing trends and vulnerabilities related to their network and infrastructure.

Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.

Ability to track incidents, tasks, evidence, and investigation progress within a structured case.

Administrators can organize workflows to guide remedies to specific situations incident types.

Visually displays connected applications and integrated data. Allows customization and management of workflow structures.

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Constantly monitors logs to detect anomalies in real time.

Reduces time spent remedying issues manually. Resolves common network security incidents quickly.

Streamlines the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Allows users to perfrom hands-on live simulations and penetration tests.

Runs pre-scripted vulnerability scans and security tests without requiring manual work.

Identifies and scores potential network security risks, vulnerabilities, and compliance impacts of attacks and breaches.

Creates reports outlining log activity and relevant metrics.

Allows for vulnerability ranking by customized risk and threat priorities.

Analyzes your existing network and IT infrastructure to outline access points that can be easily compromised.

Stores information related to common vulnerabilities and how to resolve them once incidents occur.

Identify risk data attributes such as description, category, owner, or hierarchy.

Provides the ability to create custom reporting dashboards to further explore vulnerability and risk data.

Condenses long documents or text into a brief summary.

Use AI to propose possible threat actor tactics, techniques, and procedures against specific environments or assets.

Use AI to automatically create detection rules based on observed patterns.

Use AI to produce concise summaries of complex threat reports or alerts.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Compliant with HIPAA, which sets standards for sensitive patient data protection

Application programming interface that allows for integration with other systems/databases

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Protect users working remotely and provide secure environments for personal devices to access company programs

Schedule predetermined or ad hoc maintenance services and labor requests

Set up connections to third-party platforms to improve business processes

Systematic evaluation of the security of a company's overall security system and situation

Identify and respond to security threats to developed applications

Convert data into a code for security

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

Active reporting of data and metrics

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

View and track pertinent metrics to find patterns and gain insights from data

Verify the identity of users/devices to enable secure access

Prevents, detects and removes malware

Securely stores data to prevent data loss or breaches

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Extend virtual private network over public networks to enable protected information exchange

A record of all activities within the system, including user access, changes made, etc.

Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox

Define levels of authorization for access to specific files or systems

Graphical representation of data

System alerts about the need to escalate an issue or request

Protect sensitive data for digital privacy

Active reporting of data and metrics

Analyze and gain insights into data in real-time

Tracks and makes accessible data on the health of servers and other network components.

Application programming interface that allows for integration with other systems/databases

View and track pertinent metrics to find patterns and gain insights from data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and analyze user behavior within a system or network

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Scanning of users & devices to ensure there are no potential threats

Process of backing up of files and applications to cloud-based remote servers for protection of data

Graphical representation of data

Track and report on everything that happens within the system or network

Scanning networks to identify security threats

A chronological record of actions or occurrences within a network, software, or process

Observe and track the demand, usage, progress or quality of a system, product, or user

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Discover patch statuses and vulnerabilities

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Track and document all activities across devices, networks, and other systems

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set up and configure network resources to make them accessible for authorized users, devices and servers

Arrange tasks based on the level of priority or urgency

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Receive data and information in real time

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Manage and track all disruptions and incidents

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

View and track pertinent metrics to find patterns and gain insights from data

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Notifying as a warning or reminder of a potential or imminent hazard

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Set up connections to third-party platforms to improve business processes