# Nucleus vs ServiceNow Security Operations Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Security Operations excels in streamlining security workflows, making them feel less chaotic and more integrated. Users appreciate its ability to manage incident response workflows and case management effectively, which helps reduce reliance on scattered tools.
- **Users say** that Nucleus stands out for its exceptional customer support, with many highlighting the proactive approach of the team in addressing their needs. This partnership aspect has been a significant factor in user satisfaction, especially over the long term.
- **Reviewers mention** that ServiceNow Security Operations offers robust integration capabilities with leading products in the security space. This flexibility allows users to tailor the solution to their specific needs, enhancing its overall utility in managing security incidents.
- **According to verified reviews** , Nucleus is particularly praised for its reporting functionalities, which are crucial for managing vulnerabilities and conducting threat assessments. Users value the ability to schedule reports and generate instant insights, making it a powerful tool for ongoing security management.
- **G2 reviewers highlight** that while ServiceNow Security Operations has a slightly lower ease of use rating, it compensates with a higher overall satisfaction score. Users appreciate its comprehensive features, such as auditing the security incidents' lifecycle, which adds significant value to their operations.
- **Users report** that both products have their strengths, but ServiceNow Security Operations has a more substantial market presence and a higher overall G2 Score, indicating broader user satisfaction. However, Nucleus's focus on customer support and reporting capabilities makes it a strong contender for organizations prioritizing those aspects.



| | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 32 | 71 | 
| **Largest Market Segment** | Enterprise (51.6% of reviews) | Enterprise (56.9% of reviews) | 
| **Entry Level Price** | Contact Us 1 Application / Device | No pricing available | 

---
## Top Pros & Cons

### Nucleus

Pros:
- Automation (1 reviews)
- Customization (1 reviews)

Cons:
- Inadequate Remediation (1 reviews)

### ServiceNow Security Operations

Pros:
- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)

Cons:
- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)

---
## Ratings Comparison
| Rating | Nucleus | ServiceNow Security Operations | 
|---|---|---|
  | **Meets Requirements** | 8.3 (23 reviews) | 9.0 (25 reviews) | 
  | **Ease of Use** | 8.8 (24 reviews) | 8.4 (47 reviews) | 
  | **Ease of Setup** | 8.3 (13 reviews) | 7.9 (36 reviews) | 
  | **Ease of Admin** | 8.3 (13 reviews) | 8.3 (11 reviews) | 
  | **Quality of Support** | 8.7 (23 reviews) | 8.6 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 8.7 (10 reviews) | 
  | **Product Direction (% positive)** | 9.3 (17 reviews) | 9.1 (26 reviews) | 

---
## Pricing

### Nucleus

#### Entry-Level Pricing

Plan: Nucleus Security

Price: Contact Us 1 Application / Device

Key Features:
- Asset & Vulnerability Inventory
- Contextual Threat Enrichment
- Analyst Workbench

[Learn more about Nucleus](https://www.g2.com/products/nucleus-security-inc-nucleus/reviews)

#### Free Trial

Yes

### ServiceNow Security Operations

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Risk-Based Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | 8.6/10 | 15 |
| **ServiceNow Security Operations** | 9.1/10 | 8 |

#### Risk Analysis

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Risk Scoring** | 8.9 (14 reviews) | 9.2 (6 reviews) | 
| **Reporting** | 8.5 (14 reviews) | 8.9 (6 reviews) | 
| **Risk-Prioritization** | 9.0 (14 reviews) | 9.5 (7 reviews) | 

#### Vulnerability Assesment

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Vulnerability Scanning** | 9.0 (12 reviews) | 9.4 (8 reviews) | 
| **Vulnerability Intelligence** | 9.2 (14 reviews) | 9.4 (6 reviews) | 
| **Contextual Data** | 8.3 (14 reviews) | 9.0 (7 reviews) | 
| **Dashboards** | 8.3 (14 reviews) | 9.7 (6 reviews) | 

#### Automation

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Automated Remediation** | 8.6 (11 reviews) | 9.0 (7 reviews) | 
| **Workflow Automation** | 8.9 (12 reviews) | 8.6 (6 reviews) | 
| **Security Testing** | 8.2 (10 reviews) | 8.9 (6 reviews) | 
| **Test Automation** | 8.1 (8 reviews) | 8.9 (6 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### ServiceNow Apps

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Exposure Management Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### Generative AI - Exposure Management Platforms

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Automated Threat Detection** | Not enough data | Not enough data | 

#### Risk Identification and Assessment - Exposure Management Platforms

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Comprehensive Risk Assessment** | Not enough data | Not enough data | 
| **Advanced Analytics and Reporting** | Not enough data | Not enough data | 

#### Monitoring and Integration - Exposure Management Platforms

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Integration and Data Consolidation** | Not enough data | Not enough data | 
| **Real-time Monitoring and Alerts** | Not enough data | Not enough data | 

### Threat Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### Orchestration

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Asset Management** | Not enough data | Not enough data | 
| **Security Workflow Automation** | Not enough data | Not enough data | 
| **Deployment** | Not enough data | Not enough data | 
| **Sandboxing** | Not enough data | Not enough data | 

#### Information

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Proactive Alerts** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 
| **Intelligence Reports** | Not enough data | Not enough data | 

#### Personalization

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Dynamic/Code Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generate Attack Scenarios** | Not enough data | Not enough data | 
| **Generate Threat Detection Rules** | Not enough data | Not enough data | 
| **Generate Threat Summaries** | Not enough data | Not enough data | 

#### Agentic AI - Threat Intelligence

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | N/A | N/A |
| **ServiceNow Security Operations** | 9.0/10 | 13 |

#### Response

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Resolution Automation** | Not enough data | 9.0 (7 reviews) | 
| **Resolution Guidance** | Not enough data | 8.8 (7 reviews) | 
| **System Isolation** | Not enough data | 8.8 (7 reviews) | 
| **Threat Intelligence** | Not enough data | 9.0 (8 reviews) | 
| **Incident Investigation** | Not enough data | Not enough data | 

#### Records

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Incident Logs** | Not enough data | 9.0 (8 reviews) | 
| **Incident Reports** | Not enough data | 8.8 (8 reviews) | 

#### Management

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Incident Alerts** | Not enough data | 9.0 (7 reviews) | 
| **Incident Case Management** | Not enough data | 9.0 (8 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (8 reviews) | 

#### Generative AI

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **Nucleus** | N/A | N/A |
| **ServiceNow Security Operations** | 9.3/10 | 27 |

#### Automation

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Workflow Mapping** | Not enough data | 9.8 (7 reviews) | 
| **Workflow Automation** | Not enough data | 9.5 (16 reviews) | 
| **Automated Remediation** | Not enough data | 8.8 (13 reviews) | 
| **Log Monitoring** | Not enough data | 9.4 (6 reviews) | 

#### Orchestration

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Security Orchestration** | Not enough data | 8.5 (20 reviews) | 
| **Data Collection** | Not enough data | 9.0 (10 reviews) | 
| **Threat Intelligence** | Not enough data | 9.5 (7 reviews) | 
| **Data Visualization** | Not enough data | 9.2 (11 reviews) | 

#### Response

| Feature | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Alerting** | Not enough data | 9.8 (7 reviews) | 
| **Performance Baselin** | Not enough data | 9.3 (7 reviews) | 
| **High Availability/Disaster Recovery** | Not enough data | 9.4 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Risk-Based Vulnerability Management Software](https://www.g2.com/categories/risk-based-vulnerability-management)

**Unique to Nucleus (2):** [Exposure Management Platforms](https://www.g2.com/categories/exposure-management-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to ServiceNow Security Operations (3):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Incident Response Software](https://www.g2.com/categories/incident-response), [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Nucleus | ServiceNow Security Operations | 
|---|---|---|
| **Small-Business** | 9.7% | 22.4% | 
| **Mid-Market** | 38.7% | 20.7% | 
| **Enterprise** | 51.6% | 56.9% | 

### By Industry

#### Nucleus

- **Computer & Network Security:** 30.0%
- **Airlines/Aviation:** 30.0%
- **Financial Services:** 10.0%
- **Information Technology and Services:** 6.7%
- **Computer Software:** 6.7%
- **Aviation & Aerospace:** 6.7%
- **Utilities:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Consumer Services:** 3.3%

#### ServiceNow Security Operations

- **Information Technology and Services:** 22.2%
- **Computer & Network Security:** 20.0%
- **Hospital & Health Care:** 8.9%
- **Computer Software:** 6.7%
- **Insurance:** 6.7%
- **Financial Services:** 6.7%
- **Accounting:** 4.4%
- **Broadcast Media:** 2.2%
- **Construction:** 2.2%
- **Dairy:** 2.2%
- **Other:** 17.8%

---
## Alternatives

### Alternatives to Nucleus

- [Cisco Vulnerability Management (formerly Kenna.VM)](https://www.g2.com/products/cisco-vulnerability-management-formerly-kenna-vm/reviews) — 4.3/5 stars (217 reviews)
- [Wiz](https://www.g2.com/products/wiz-wiz/reviews) — 4.7/5 stars (820 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)
- [Tenable Security Center](https://www.g2.com/products/tenable-security-center/reviews) — 4.6/5 stars (83 reviews)
- [TrendAI Vision One](https://www.g2.com/products/trendai-vision-one/reviews) — 4.7/5 stars (251 reviews)
- [Recorded Future](https://www.g2.com/products/recorded-future/reviews) — 4.6/5 stars (230 reviews)
- [Intruder](https://www.g2.com/products/intruder/reviews) — 4.8/5 stars (206 reviews)
- [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews) — 4.4/5 stars (167 reviews)
- [Brinqa](https://www.g2.com/products/brinqa/reviews) — 3.6/5 stars (15 reviews)

### Alternatives to ServiceNow Security Operations

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (400 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (567 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (603 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (336 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (295 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (287 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)

---
## Top Discussions

### Nucleus

- Title: [How to retain my preferences.](https://www.g2.com/discussions/how-to-retain-my-preferences) — 1 comment, 1 upvote
  > **Top comment:** "Hello Pradeep! The capability to retain preferences is on our roadmap and has been prioritized, as it is a request from multiple large-enterprise customers."

### ServiceNow Security Operations

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nucleus-security-inc-nucleus-vs-servicenow-security-operations)