# Cisco Vulnerability Management (formerly Kenna.VM) vs ServiceNow Security Operations Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Security Operations excels in streamlining security workflows, making them feel less chaotic. Users appreciate its ability to integrate with various tools, which enhances incident response and case management, allowing for a more cohesive security strategy.
- **Users say** that Cisco Vulnerability Management (formerly Kenna.VM) offers a user-friendly experience, particularly highlighting its intuitive dashboard. Reviewers find it easy to understand and effective for demonstrating risk levels associated with vulnerabilities, which aids in prioritizing fixes.
- **According to verified reviews** , ServiceNow Security Operations has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users feel that it provides a comprehensive solution for managing security incidents, which can be crucial for organizations looking to enhance their security posture.
- **Reviewers mention** that while Cisco Vulnerability Management is strong in risk scoring and prioritization, it faces challenges in automated remediation capabilities. Users have noted that this aspect could be improved to better support their vulnerability management processes.
- **G2 reviewers highlight** that Cisco Vulnerability Management shines in its ease of setup, with many users appreciating the straightforward onboarding process. This allows teams to quickly start leveraging the tool without extensive training or configuration.
- **Users report** that ServiceNow Security Operations provides robust reporting features, which are essential for auditing the security incident lifecycle. This capability is particularly valued by organizations that require detailed insights into their security operations for compliance and strategic planning.



| | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 217 | 72 | 
| **Largest Market Segment** | Enterprise (76.5% of reviews) | Enterprise (57.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cisco Vulnerability Management (formerly Kenna.VM)

**Not enough data**

### ServiceNow Security Operations

Pros:
- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)

Cons:
- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)

---
## Ratings Comparison
| Rating | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
  | **Meets Requirements** | 8.6 (158 reviews) | 8.9 (26 reviews) | 
  | **Ease of Use** | 8.5 (161 reviews) | 8.3 (50 reviews) | 
  | **Ease of Setup** | 8.4 (73 reviews) | 7.9 (38 reviews) | 
  | **Ease of Admin** | 8.4 (75 reviews) | 8.3 (11 reviews) | 
  | **Quality of Support** | 8.7 (137 reviews) | 8.5 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (74 reviews) | 8.7 (10 reviews) | 
  | **Product Direction (% positive)** | 8.7 (150 reviews) | 9.1 (27 reviews) | 

---
## Pricing

### Cisco Vulnerability Management (formerly Kenna.VM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow Security Operations

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Risk-Based Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Cisco Vulnerability Management (formerly Kenna.VM)** | 8.2/10 | 143 |
| **ServiceNow Security Operations** | 9.1/10 | 9 |

#### Risk Analysis

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Risk Scoring** | 9.0 (128 reviews) | 9.2 (6 reviews) | 
| **Reporting** | 8.5 (127 reviews) | 8.9 (6 reviews) | 
| **Risk-Prioritization** | 9.1 (124 reviews) | 9.5 (7 reviews) | 

#### Vulnerability Assesment

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Vulnerability Scanning** | 8.4 (118 reviews) | 9.4 (9 reviews) | 
| **Vulnerability Intelligence** | 8.7 (126 reviews) | 9.5 (7 reviews) | 
| **Contextual Data** | 8.3 (126 reviews) | 9.0 (7 reviews) | 
| **Dashboards** | 8.5 (126 reviews) | 9.7 (6 reviews) | 

#### Automation

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Automated Remediation** | 7.3 (92 reviews) | 9.0 (7 reviews) | 
| **Workflow Automation** | 7.5 (91 reviews) | 8.6 (6 reviews) | 
| **Security Testing** | 7.7 (94 reviews) | 8.9 (6 reviews) | 
| **Test Automation** | 7.6 (87 reviews) | 8.9 (6 reviews) | 

### Threat Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Cisco Vulnerability Management (formerly Kenna.VM)** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### Orchestration

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Asset Management** | Not enough data | Not enough data | 
| **Security Workflow Automation** | Not enough data | Not enough data | 
| **Deployment** | Not enough data | Not enough data | 
| **Sandboxing** | Not enough data | Not enough data | 

#### Information

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Proactive Alerts** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 
| **Intelligence Reports** | Not enough data | Not enough data | 

#### Personalization

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Dynamic/Code Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generate Attack Scenarios** | Not enough data | Not enough data | 
| **Generate Threat Detection Rules** | Not enough data | Not enough data | 
| **Generate Threat Summaries** | Not enough data | Not enough data | 

#### Agentic AI - Threat Intelligence

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **Cisco Vulnerability Management (formerly Kenna.VM)** | N/A | N/A |
| **ServiceNow Security Operations** | 9.0/10 | 14 |

#### Response

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Resolution Automation** | Not enough data | 9.0 (7 reviews) | 
| **Resolution Guidance** | Not enough data | 8.8 (7 reviews) | 
| **System Isolation** | Not enough data | 8.8 (7 reviews) | 
| **Threat Intelligence** | Not enough data | 9.0 (8 reviews) | 
| **Incident Investigation** | Not enough data | Not enough data | 

#### Records

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Incident Logs** | Not enough data | 9.1 (9 reviews) | 
| **Incident Reports** | Not enough data | 8.9 (9 reviews) | 

#### Management

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Incident Alerts** | Not enough data | 9.2 (8 reviews) | 
| **Incident Case Management** | Not enough data | 9.1 (9 reviews) | 
| **Workflow Management** | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Vulnerability Management (formerly Kenna.VM)** | N/A | N/A |
| **ServiceNow Security Operations** | 9.3/10 | 28 |

#### Automation

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Workflow Mapping** | Not enough data | 9.8 (7 reviews) | 
| **Workflow Automation** | Not enough data | 9.5 (17 reviews) | 
| **Automated Remediation** | Not enough data | 8.8 (13 reviews) | 
| **Log Monitoring** | Not enough data | 9.5 (7 reviews) | 

#### Orchestration

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Security Orchestration** | Not enough data | 8.6 (22 reviews) | 
| **Data Collection** | Not enough data | 9.1 (11 reviews) | 
| **Threat Intelligence** | Not enough data | 9.5 (7 reviews) | 
| **Data Visualization** | Not enough data | 9.3 (12 reviews) | 

#### Response

| Feature | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Alerting** | Not enough data | 9.8 (8 reviews) | 
| **Performance Baselin** | Not enough data | 9.3 (7 reviews) | 
| **High Availability/Disaster Recovery** | Not enough data | 9.4 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Risk-Based Vulnerability Management Software](https://www.g2.com/categories/risk-based-vulnerability-management)


**Unique to ServiceNow Security Operations (3):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Incident Response Software](https://www.g2.com/categories/incident-response), [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Vulnerability Management (formerly Kenna.VM) | ServiceNow Security Operations | 
|---|---|---|
| **Small-Business** | 6.5% | 21.3% | 
| **Mid-Market** | 17.0% | 21.3% | 
| **Enterprise** | 76.5% | 57.4% | 

### By Industry

#### Cisco Vulnerability Management (formerly Kenna.VM)

- **Information Technology and Services:** 22.0%
- **Financial Services:** 12.0%
- **Retail:** 8.0%
- **Computer & Network Security:** 7.5%
- **Computer Software:** 6.5%
- **Banking:** 6.5%
- **Insurance:** 4.0%
- **Computer Hardware:** 2.0%
- **Telecommunications:** 2.0%
- **Logistics and Supply Chain:** 2.0%
- **Other:** 27.5%

#### ServiceNow Security Operations

- **Information Technology and Services:** 20.8%
- **Computer & Network Security:** 18.8%
- **Computer Software:** 8.3%
- **Financial Services:** 8.3%
- **Hospital & Health Care:** 8.3%
- **Insurance:** 6.3%
- **Accounting:** 4.2%
- **Broadcast Media:** 2.1%
- **Construction:** 2.1%
- **Dairy:** 2.1%
- **Other:** 18.8%

---
## Alternatives

### Alternatives to Cisco Vulnerability Management (formerly Kenna.VM)

- [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) — 4.5/5 stars (124 reviews)
- [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews) — 4.4/5 stars (78 reviews)
- [Nucleus](https://www.g2.com/products/nucleus-security-inc-nucleus/reviews) — 4.5/5 stars (32 reviews)
- [Brinqa](https://www.g2.com/products/brinqa/reviews) — 3.6/5 stars (15 reviews)
- [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews) — 4.4/5 stars (167 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)
- [Recorded Future](https://www.g2.com/products/recorded-future/reviews) — 4.6/5 stars (230 reviews)
- [Tenable Security Center](https://www.g2.com/products/tenable-security-center/reviews) — 4.6/5 stars (83 reviews)
- [Pentera](https://www.g2.com/products/pentera/reviews) — 4.5/5 stars (174 reviews)

### Alternatives to ServiceNow Security Operations

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (571 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (617 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (290 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)

---
## Top Discussions

### Cisco Vulnerability Management (formerly Kenna.VM)

- Title: [What does Kenna Security do?](https://www.g2.com/discussions/what-does-kenna-security-do) — 1 comment
  > **Top comment:** "Kenna security is a tool that has the capability to scan your assets, delve into the installed/running applications, including in-house and 3rd party..."
- Title: [How does score Algorithm works and how accurate is it ? Can it push fixes remotely ? it will make it easier for admins](https://www.g2.com/discussions/how-does-score-algorithm-works-and-how-accurate-is-it-can-it-push-fixes-remotely-it-will-make-it-easier-for-admins) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The Kenna Security Algorithm leverages over 20+ sources of Threat Intelligence to measure the volume and velocity of exploits in the wild and adjusts Risk..."
- Title: [What certifications does Kenna offer to its users and are there any User Groups we can join?](https://www.g2.com/discussions/what-certifications-does-kenna-offer-to-its-users-and-are-there-any-user-groups-we-can-join) — 1 comment, 1 upvote
  > **Top comment:** "Claudia - On behalf of the Kenna Security team, we are excited about becoming a part of the CISCO family in a few short weeks! Lets touch base about your use..."
- Title: [What is the best way to onboard new user/hire to leverage the Kenna tool to its fullest ?](https://www.g2.com/discussions/33930-what-is-the-best-way-to-onboard-new-user-hire-to-leverage-the-kenna-tool-to-its-fullest) — 1 comment, 1 upvote
  > **Top comment:** "Andy - thanks for reaching out with this question.  Customers have the option to engage with the Kenna CX team and related resources.  We have developed an..."
- Title: [Training - is there training that I can take to be more efficient with this tool?](https://www.g2.com/discussions/32207-training-is-there-training-that-i-can-take-to-be-more-efficient-with-this-tool) — 1 comment, 1 upvote
  > **Top comment:** "Joe - Excellent question. Customers have the option to engage with their assigned CX team, and for those customers who have elected to have a lower touch..."

### ServiceNow Security Operations

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-vulnerability-management-formerly-kenna-vm-vs-servicenow-security-operations)