ServiceNow HR Service Delivery Reviews & Product Details

I like the quick response. Review collected by and hosted on G2.com.

I sometimes experience delayed responses and lagging. I need timely updates and changes, and I’d like customer service to respond quickly and provide a solution. The UI also needs improvement. Review collected by and hosted on G2.com.

I like that ServiceNow HR Service Delivery keeps everything all in one place. The portal is great for self-service, which makes it easier to manage things on my own. I appreciate the case management features and the live agent chat, which help agents work on cases more efficiently. Review collected by and hosted on G2.com.

The ER COE is complex and involves a lot of manual clicks. Some information could be captured once and auto-populated in various case details fields, which would improve efficiency. It would also be nice to have one place to attach documents and show what each document is for, to help with investigations. Review collected by and hosted on G2.com.

I'm currently only using the Employee Center Pro component of HRSD. I am thoroughly enjoying the simplicity and functionality it provides. Review collected by and hosted on G2.com.

The Content Governance Module needs some significant overhaul. The OOTB functionality for Content Requests is missing a key component of revising existing content. I realize that Employee Works and conversational front door are what's to come though! Review collected by and hosted on G2.com.

The flexibility to configure services so they align with our organization’s business processes is a real strength. I also appreciate the extensive out-of-the-box services library, along with the configurable Employee Center portal. Review collected by and hosted on G2.com.

It’s complex and requires an in-depth understanding of the out-of-the-box features to use effectively. Review collected by and hosted on G2.com.

I find using ServiceNow HR Service Delivery really straightforward and hassle-free, which I enjoy a lot. It makes everything very organized and easily trackable. I like the design and adjustability it offers. The ticketing feature is something I particularly value. The initial setup was very easy, and everything works well for me, with only potential design improvements to consider. I would highly recommend it to a friend or colleague. Review collected by and hosted on G2.com.

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I like the prioritization feature in ServiceNow HR Service Delivery that can be customized based on requirements. I also appreciate how our HR Employee system is linked to multiple other systems within ServiceNow, and the relation mapping between them really stands out to me. Managing related tickets and dealing with the full lifecycle from procurement to retirement benefits us because it helps HR employees manage their processes centrally. This centralized system facilitates collaboration among stakeholders across multiple areas, which I find very valuable. Review collected by and hosted on G2.com.

So far I like everything about the product. Review collected by and hosted on G2.com.

Overall, it gets the job done by making it easier for people with needs to connect and communicate with people who have the expertise and skills to deliver. Review collected by and hosted on G2.com.

When a ticket is updated, the email sent to customers directs them to a different interface than the one they used to submit the ticket. Review collected by and hosted on G2.com.

The workflow process makes our clients’ lives easier, and that’s what I like about HR service delivery. It’s also very easy to set up any kind of HR service, which helps keep everything simple and organized. Review collected by and hosted on G2.com.

The complexity of the HR service delivery, and the fact that it’s a scoped approach, makes everything feel a little more complicated than it needs to be. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery to manage common HR cases and provide employee knowledge of benefits. I appreciate that it allows associates to self-serve and get the information they are looking for through an easy interface. I like the modern design and find the case management feature very helpful for HR associates to manage their case load. The initial setup was so easy! Review collected by and hosted on G2.com.

It could create audit requests as a package. All the requested content should be exported in a PDF for external audit. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery streamlines and automates processes across the organization and helps centralize employee requests and HR workflows. The single portal where employees can track all HR-related queries and requests is really convenient. One of the best features for me is the employee self-service portal, where employees can easily get help related to HR queries. I appreciate having 24/7 access to the knowledge base and self-help resources. The automated case management significantly reduces the workload. Additionally, the platform is easy to understand and user-friendly. Review collected by and hosted on G2.com.

I find the user interface complexity challenging, especially with too many menu layers. This could definitely be improved. Review collected by and hosted on G2.com.