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# Oracle PeopleSoft vs ServiceNow HR Service Delivery Comparison - What are their main differences?

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Oracle PeopleSoftServiceNow HR Service Delivery[+ Add Product](#)

Pricing

**Oracle PeopleSoft**
No pricing available

**ServiceNow HR Service Delivery**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Oracle PeopleSoft**
$$$$$

**ServiceNow HR Service Delivery**
$$$$$

Average Discount

**Oracle PeopleSoft**
21%7% more

**ServiceNow HR Service Delivery**
14%

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Time to Implement

**Oracle PeopleSoft** 6 months
Based on 100 responses

**ServiceNow HR Service Delivery** 6 months
Based on 100 responses

Return on Investment

**Oracle PeopleSoft** 6 months
Based on 100 responses

**ServiceNow HR Service Delivery** 6 months
Based on 100 responses

 ![Oracle PeopleSoft](https://images.g2crowd.com/uploads/product/hd_favicon/4a5e2bce3268525177e39759aee1107d/oracle-peoplesoft.svg "Oracle PeopleSoft")

 ![ServiceNow HR Service Delivery](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-hr-service-delivery.svg "ServiceNow HR Service Delivery")

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**Pros & Cons**
from reviews

**Oracle PeopleSoft**

Ease of Use (8)

Efficiency (5)

Slow Performance (8)

Not User-Friendly (6)

**ServiceNow HR Service Delivery**

Ease of Use (52)

HR Management (43)

Limited Customization (26)

Expensive (19)

Integrations

**Oracle PeopleSoft**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_824c51880800ca5abaeb2b2ac71cf3a3/birchstreet.png "Product Avatar Image")

BirchStreet

](https://www.g2.com/products/birchstreet/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8b5b1770af784ead38d3132037462948/ghx-exchange.jpg "Product Avatar Image")

GHX Exchange

](https://www.g2.com/products/ghx-exchange/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_70619fbde0878acb0445d0209e3d3554/sap-concur.png "Product Avatar Image")

SAP Concur

](https://www.g2.com/products/sap-concur/reviews)[
View all
](https://www.g2.com/products/oracle-peoplesoft/integrations)

**ServiceNow HR Service Delivery**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image")

Workforce Now

](https://www.g2.com/products/adp-workforce-now/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae79e0753525326f9e8ced00c8cf7f05/cornerstone-learning.png "Product Avatar Image")

Cornerstone Learning

](https://www.g2.com/products/cornerstone-learning/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image")

Dynatrace

](https://www.g2.com/products/dynatrace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2530ca6f64b14a416e7c692d0ce2677b/ellucian-human-capital-management.png "Product Avatar Image")

Ellucian Human Capital...

](https://www.g2.com/products/ellucian-human-capital-management/reviews)[
View all
](https://www.g2.com/products/servicenow-hr-service-delivery/integrations)

Screenshots

**Oracle PeopleSoft**
 ![Oracle PeopleSoft screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/5370/5608330_orig.jpg)

**ServiceNow HR Service Delivery**
 ![ServiceNow HR Service Delivery screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1453853/AI-Agent-Studio.png)

**Ratings**
from reviews

Meets Requirements

**Oracle PeopleSoft**

**8.1** /10

Based on 531 responses

**ServiceNow HR Service Delivery**

**8.6** /10

Based on 130 responses

Ease of Use

**Oracle PeopleSoft**

**7.4** /10

Based on 549 responses

**ServiceNow HR Service Delivery**

**8.3** /10

Based on 270 responses

Ease of Setup

**Oracle PeopleSoft**

**7.2** /10

Based on 135 responses

**ServiceNow HR Service Delivery**

**7.9** /10

Based on 162 responses

Ease of Admin

**Oracle PeopleSoft**

**7.8** /10

Based on 137 responses

**ServiceNow HR Service Delivery**

**8.4** /10

Based on 58 responses

Quality of Support

**Oracle PeopleSoft**

**7.5** /10

Based on 453 responses

**ServiceNow HR Service Delivery**

**8.4** /10

Based on 201 responses

Has the product been a good partner in doing business?

**Oracle PeopleSoft**

**8.0** /10

Based on 125 responses

**ServiceNow HR Service Delivery**

**9.2** /10

Based on 59 responses

Product Direction (% positive)

**Oracle PeopleSoft**

**5.7** /10

Based on 532 responses

**ServiceNow HR Service Delivery**

**9.1** /10

Based on 138 responses

**Features**
ratings from reviews

Core HR

**7.8** /10

Based on 178 responses

**8.9** /10

Based on 57 responses

Accounting

**8.0** /10

Based on 147 responses

Not enough data

Payroll

**8.1** /10

Based on 212 responses

Not enough data

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Benefits Administration

**8.1** /10

Based on 158 responses

Not enough data

Global Payroll

**9.2** /10

Based on 18 responses

Not enough data

HR Service Delivery

Not enough data

**8.5** /10

Based on 212 responses

ERP Systems

**8.5** /10

Based on 21 responses

Not enough data

Performance Management

**8.2** /10

Based on 107 responses

Not enough data

HR Case Management

Not enough data

**9.1** /10

Based on 21 responses

Onboarding

Not enough data

**8.4** /10

Based on 49 responses

Workforce Management

**8.1** /10

Based on 177 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
8.2%

Mid-Market(51-1000 emp.)
22.5%

Enterprise(\> 1000 emp.)
69.3%

Small-Business(50 or fewer emp.)
8.2%

Mid-Market(51-1000 emp.)
22.5%

Enterprise(\> 1000 emp.)
69.3%

Small-Business(50 or fewer emp.)
11.5%

Mid-Market(51-1000 emp.)
21.6%

Enterprise(\> 1000 emp.)
66.9%

Small-Business(50 or fewer emp.)
11.5%

Mid-Market(51-1000 emp.)
21.6%

Enterprise(\> 1000 emp.)
66.9%

**Reviewers' Industry**

[![Oracle PeopleSoft](https://images.g2crowd.com/uploads/product/hd_favicon/4a5e2bce3268525177e39759aee1107d/oracle-peoplesoft.svg "Oracle PeopleSoft")](https://www.g2.com/products/oracle-peoplesoft/reviews)
Oracle PeopleSoft

Hospital & Health Care
11.3%

Higher Education
10.1%

Information Technology and Services
6.6%

Government Administration
6.5%

Education Management
5.7%

Other
59.7%

[![ServiceNow HR Service Delivery](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-hr-service-delivery.svg "ServiceNow HR Service Delivery")](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)
ServiceNow HR Service Delivery

Information Technology and Services
13.8%

Financial Services
7.9%

Hospital & Health Care
7.5%

Consulting
6.3%

Computer Software
4.3%

Other
60.2%

Alternatives

**Oracle PeopleSoft Alternatives**

 ![Dayforce](https://images.g2crowd.com/uploads/product/hd_favicon/58e9bb3491baf83319e938eb859afea1/dayforce.svg "Dayforce")

[
Dayforce
](/products/dayforce/reviews)

 ![BambooHR](https://images.g2crowd.com/uploads/product/hd_favicon/47b1971b687f86ff5064075af95075db/bamboohr.svg "BambooHR")

[
BambooHR
](/products/bamboohr/reviews)

 ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity")

[
Paylocity
](/products/paylocity/reviews)

 ![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now")

[
Workforce Now
](/products/adp-workforce-now/reviews)

**ServiceNow HR Service Delivery Alternatives**

 ![SAP SuccessFactors HCM](https://images.g2crowd.com/uploads/product/hd_favicon/edf2d15ffc689390deffd10a34a9fc03/sap-sap-successfactors-hcm.svg "SAP SuccessFactors HCM")

[
SAP SuccessFactors HCM
](/products/sap-sap-successfactors-hcm/reviews)

 ![Workday HCM](https://images.g2crowd.com/uploads/product/hd_favicon/606c76b1813abca2e96fde9dc8fa51ec/workday-hcm.svg "Workday HCM")

[
Workday HCM
](/products/workday-hcm/reviews)

 ![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now")

[
Workforce Now
](/products/adp-workforce-now/reviews)

 ![Oracle Human Resources Foundation](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d7022261bccb832de5f591c6138a45c9/oracle-human-resources-foundation.png "Oracle Human Resources Foundation")

[
Oracle HCM Cloud
](/products/oracle-human-resources-foundation/reviews)

## Oracle PeopleSoft vs ServiceNow HR Service Delivery FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Oracle PeopleSoft vs ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery stands out for higher reviewer satisfaction, especially in ease of use and support, while Oracle PeopleSoft is recognized for its comprehensive enterprise HR and payroll capabilities.

| [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) | [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) |
| --- | --- |
| 3.8/5 (692 reviews) | 4.3/5 (386 reviews) |
| Enterprise | Enterprise |
| 7.3 | 7.8 |
| 7.5 | 8.3 |
| Comprehensive HR and payroll management | Automation and ease of use |

### How do the pricing models of Oracle PeopleSoft and ServiceNow HR Service Delivery compare?

ServiceNow HR Service Delivery is rated higher for value, with a stronger Price/Cost satisfaction score than Oracle PeopleSoft.

- **Oracle PeopleSoft:** Reviewers note that it is a significant investment, especially for small and medium-sized businesses, with high implementation and maintenance costs.
- **ServiceNow HR Service Delivery:** Reviewers frequently mention that it is expensive, with 19 all-time mentions of high costs, but also highlight strong value from automation and integration features.
- **Switching reasons:** In recent reviews, buyers cite ServiceNow HR Service Delivery's automation and integration as key reasons for switching, despite its higher cost.

### What are the best alternatives to Oracle PeopleSoft and ServiceNow HR Service Delivery?

The top three alternatives to Oracle PeopleSoft and ServiceNow HR Service Delivery are SAP SuccessFactors HCM, Dayforce, and Workforce Now.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) | 3.8/5 (692 reviews) | Enterprise | Significant investment, high implementation and maintenance costs | Comprehensive HR and payroll management |
| [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) | 4.3/5 (386 reviews) | Enterprise | Expensive, but strong value from automation and integration | Automation and ease of use |
| [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) | 4.1/5 (1657 reviews) | Enterprise | — | Comprehensive HCM suite |
| [Dayforce](https://www.g2.com/products/dayforce/reviews) | 4.2/5 (960 reviews) | Mid-Market | — | Strong payroll and workforce management |
| [Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) | 4.2/5 (4324 reviews) | Mid-Market | — | Scalable payroll and HR features |

### Which Global Payroll features should I prioritize when comparing Oracle PeopleSoft and ServiceNow HR Service Delivery?

Buyers should prioritize automation, ease of use, onboarding, integrations, and reporting when comparing Oracle PeopleSoft and ServiceNow HR Service Delivery.

- **Automation:** ServiceNow HR Service Delivery is cited for automation in 21 all-time reviews, while Oracle PeopleSoft does not have automation as a top-cited theme.
- **Ease of Use:** ServiceNow HR Service Delivery has 52 all-time mentions for ease of use and an 8.2 Ease of Use score; Oracle PeopleSoft has 8 all-time mentions and a 7.4 score.
- **Onboarding:** Both products are frequently cited for onboarding, with ServiceNow HR Service Delivery highlighted for automated onboarding workflows in recent reviews.
- **Integrations:** ServiceNow HR Service Delivery has 23 all-time mentions for integrations; Oracle PeopleSoft does not have integrations as a top-cited theme.
- **Reporting:** Oracle PeopleSoft is cited for reporting in 5 all-time reviews; ServiceNow HR Service Delivery is not highlighted for reporting.

### What are the pros and cons of Oracle PeopleSoft vs ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery's headline strength is automation and ease of use, while Oracle PeopleSoft is recognized for comprehensive HR and payroll management.

- **Oracle PeopleSoft strengths:** Comprehensive HR and payroll management (3 all-time mentions for comprehensive features), efficiency (5 all-time mentions), and reporting (5 all-time mentions).
- **Oracle PeopleSoft trade-offs:** Slow performance (8 all-time mentions), not user-friendly (6 all-time mentions), steep learning curve (5 all-time mentions), and time-consuming processes (4 all-time mentions).
- **ServiceNow HR Service Delivery strengths:** Automation (21 all-time mentions), ease of use (52 all-time mentions), integrations (23 all-time mentions), and efficiency (36 all-time mentions).
- **ServiceNow HR Service Delivery trade-offs:** Expensive (19 all-time mentions), high fees (10 all-time mentions), and complexity in implementation and customization as cited in recent reviews.

### Is Oracle PeopleSoft or ServiceNow HR Service Delivery better for small businesses?

Paychex is the better fit for small businesses, as both Oracle PeopleSoft and ServiceNow HR Service Delivery are primarily used by enterprise reviewers.

- **Oracle PeopleSoft:** Largest segment is Enterprise; reviewers note high implementation and maintenance costs, making it less accessible for small businesses.
- **ServiceNow HR Service Delivery:** Largest segment is Enterprise; reviewers frequently mention high licensing costs and complexity, which can be prohibitive for smaller organizations.

### Which Global Payroll platform has better integrations?

ServiceNow HR Service Delivery is favored by reviewers for integrations, with 23 all-time mentions highlighting its integration capabilities.

- **Oracle PeopleSoft:** Reviewers mention integration with other Oracle products and enterprise tools in recent reviews, but integrations are not a top-cited theme.
- **ServiceNow HR Service Delivery:** Integrations are cited in 23 all-time reviews, with recent mentions of integration with ITSM, third-party HR tools, and automation platforms.

### How do Oracle PeopleSoft and ServiceNow HR Service Delivery compare on customer support?

ServiceNow HR Service Delivery scores materially higher on Quality of Support, with an 8.3 score versus Oracle PeopleSoft's 7.5.

- **Oracle PeopleSoft:** Reviewers describe support as effective for critical issues but note slow response for non-critical issues and limited enhancements.
- **ServiceNow HR Service Delivery:** Reviewers highlight well-structured onboarding, guided implementations, and continuous updates, with support frequently described as responsive and helpful.

### Which is easier to implement, Oracle PeopleSoft or ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery has a higher Ease of Setup score (7.8 vs. 7.3), indicating reviewers find it easier to implement than Oracle PeopleSoft.

- **Oracle PeopleSoft:** Reviewers consistently mention a steep learning curve, time-consuming setup, and the need for specialized consultants during implementation.
- **ServiceNow HR Service Delivery:** Reviewers cite easy initial setup, guided onboarding, and automation features that simplify implementation, though some note complexity in advanced customization.

### Which product has better Onboarding?

ServiceNow HR Service Delivery is more frequently cited for onboarding, with recent reviews highlighting automated onboarding workflows and lifecycle event orchestration.

- **Oracle PeopleSoft:** Onboarding is mentioned as a helpful feature in recent reviews, with a Meets Requirements score of 8.1 and several reviewers noting its utility for new hires.
- **ServiceNow HR Service Delivery:** Onboarding is a top-cited feature in recent reviews, with a Meets Requirements score of 8.6 and multiple mentions of automated onboarding workflows and lifecycle event orchestration.